3288 comments found.
After updating to the newest Elementor (3.02 / 3.03), editing no longer works. Elementor does not start. Only the header and footer are displayed.
After deactivating all Phlox plugins, Elementor starts again. At the moment I’ve switched back to Elementor 2.99 so that I can edit my pages.
Please check this.
Hi, thanks for letting us know, we are working on this and an update will be released today or tomorrow to fix this.
Kind Regards
Thank you for fixing the problem quickly.
Yuo are welcome and we are glad to have such a wunderfull clients like you 
Hi. Before deciding whether to buy Phlox or not, I want to know if Phlox Theme is developed in visual composer. Ever bought Bridge Theme and editing or making changes with Elementor Pro is a huge headache.
The $ 39 price is for each time you use a template?
I appreciate an answer.
Luis
Hi, Well I am sorry Phlox demos are all using Elementor and if you want to use its demos you need to use Elementor not Visual Composer.
Regards
Can I use the webpage demo templates without using the theme? I would like to keep using Hello theme by Elementor but would like to be able to import your demo pages when I click on the plus sign under templates. Thank you.
Hi, I am afraid not. Since we use our own Elements and features on each page, so you need to have PHlox Theme activaited on your site.
Regards
SO your templates do not come with “templates library” that you can insert into a blank page like elementor does?
Yes it has, we also introduce exports section https://docs.phlox.pro/article/232-export-section But you do need to have Phlox theme and its plugins activaited on your site
Regards
We are having a Wordpress error when updating the Phlox Core Elements plugin. Please advise if you’re seeing others have the same issue.
Thank you. Manually updating the theme worked. 
I am happy to hear that,
Regards
Hi, thanks for the great theme. I would like to learn how to show / hide or change menus when users logged in or out ? I cant find any options to this. I upload ‘If menu’ plugin but get an error like this ‘If Menu detected a conflict with another plugin or theme (Auxin_Walker_Nav_Menu_Back) and may not work as expected.’ is there a way to disable pholox menus or do you have better solution ? As I understand only one plugin or theme can control menus in wordpress.
Hi, I am afraid but we need to have more details about your issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
I’m not able to activate the theme with my purchase code. what should I do?
Hi, please have a look at https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
If that does not help, please submit a ticket on our support center http://help.averta.net/
Regards
Hi! Is there a way to completely remove the portfolio permalink, to just be “www.mysite.com/project-name” instead of “www.mysite.com/project/name”. I tried in Permalink settings but it just goes back to default. Thanks.
Hi. Unfortunately, there is no way to do this using WordPress default options.
Technically that is possible using some custom redirection snippets or plugins but that would cause other issues. SEO issues are one example.
Hi my friend please is Youzer compatible with this theme?
Hi, I am afraid but we did not test that
In this demo (https://demo.phlox.pro/bike-shop/?utm_source=landing-pro) when i upload a product image (that is not originally 1:1) the image is cropped very ugly. I have chosen thumbnail square but the result is bad
Regards
Hi, is elementor already included or do I have to install it as plugin from Wordpress plugin page?
And the second Question: Do I have to pay elementor extra money to use this theme, I am asking this because on the pricing page of elementor I saw “elementor $0, For Any No. of Sites” What means this? No website or unlimited websites? I want to be sure about this before purchasing this theme.
Best Regards
still no answer?
Hi, Please note that Elementor has 2 version Free and Pro version. In Phlox we have added all our elements to Elementor free and we only use Elementor free on all our demos. So I have to say you are not forced to buy Elementor Pro. but for sure Elementor Pro has lots of good features which you can decide to but Elementor Pro as well or not.
Regards
Hello Averta,
I am also trying to update beTheme Elementor Pack but is reporting an error. Below is the error:
Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false, $hook_extra = Array) in C:\xampp\htdocs\site-project\wp-content\plugins\masterslider\admin\includes\classes\class-axiom-plugin-updater.php on line 29
Warning: require(C:\xampp\htdocs\site-project\wp-content\plugins\bdthemes-element-pack\modules\accordion\module.info.php): failed to open stream: No such file or directory in C:\xampp\htdocs\site-project\wp-content\plugins\bdthemes-element-pack\includes\modules-manager.php on line 335
Fatal error: require(): Failed opening required ‘C:\xampp\htdocs\site-project\wp-content\plugins\bdthemes-element-pack/modules/accordion/module.info.php’ (include_path=’C:\xampp\php\PEAR’) in C:\xampp\htdocs\site-project\wp-content\plugins\bdthemes-element-pack\includes\modules-manager.php on line 335
Warning: array_key_exists() expects parameter 2 to be array, boolean given in C:\xampp\htdocs\site-project\wp-content\plugins\wp-html-mail\includes\class-haet-mail.php on line 1005 There has been a critical error on your website. Please check your site admin email inbox for instructions.
I am running WordPress 5.5 version on XAMPP
Hi, May I ask you to try to use the latest version of Phlox and also Element pack plguin, and check it again? If still got issue please contact our support center our agents there will help you better and faster http://help.averta.net/
Regards
Yes, I have. And it has been resolved, which I have successfully imported all of the Template we want and updated the required plugins.
Kind regards
I am happy to hear that,
Good luck with your site using Phlox 
Hello Averta,
Please, I’m having trouble importing the demo template as Master Slider is refusing to update.
Below is the screenshot:
http://prnt.sc/u50kgcAlso, this is what the error is reporting:
Warning: Declaration of Axiom_Plugin_Updater::download_package($package) should be compatible with WP_Upgrader::download_package($package, $check_signatures = false, $hook_extra = Array) in C:\xampp\htdocs\site-project\wp-content\plugins\masterslider\admin\includes\classes\class-axiom-plugin-updater.php on line 29
I really need to get going with my project as is very much time bound
As the error is reporting, am working locally using XAMPP.
Awaiting your response urgently soon
Regards
Hi, I think you already solve the issue. If not please make sure you are using the latest version of Phlox and its related plugin, and if auto update is not working for you this time please try to update it manually . Also please try to use our support center that way we can help you better http://help.averta.net/
Regards
Thank you. It has been resolved, as said.
Hi, Yeah I saw your other comment.
Regards
Trying to figure out why the logo is not resizing itself to the setting I put in.
I have uploaded a logo that is 400×400 in pixels and would like it to be displayed at 120 pixels but in the Customizing Site Identity section the options don’t work. uploading a smaller logo makes it look crappy on high resolution screens.
Hi there. You can use your full-size image as the logo and still display it with any width you like in the Elementor.
Just upload your logo and remember to skip cropping. Then navigate to Saved Templates of the Elementor and start creating your header template. Then you simply select your logo widget and in the style menu, you can set the width in px.
Ηello, I would like to ask you a question regarding a menu modification, which my client needs to be done, on a parent level. The cross which indicates that there is a submenuand it needs to change (and/or eliminated) while the parent menu ( ) needs also to be clickable.
We’ve found that the menu is possibly being built in auxin>auxin-include>include>templates>templates-header.php
However due to the complexity of elementor we rely on your input regarding the point that needs to be altered in order to meet our client’s need.
Thanks in advance for your help
Hi.
There is an option for that. When you are editing your header template (assuming that you are using header template instead of the legacy header) you can simply select the navigation menu widget inside Elementor editor, under the Content tab you can see an option called “Display Submenu Indicator”.
Turn it off and it will not display the submenu indicator. If you need any further assistance, please contact us at our help center: http://help.averta.net/Regards
Contacté con soporte hace dos días porque con la actualización de wordpress mi web se ha roto y no puedo ni editarla, ni arreglarlo. Es un problema de la plantilla que no soportaba la actualización. No me habéis respondido en 2 dias, y no puedo hacer nada. Estaba contenta con la atención al cliente por vuestra parte, hasta ahora. Muy mal. No habéis respondido nada.
Hi, are there a services inner pages included in this theme? I want to buy his theme, but I need to know if inner service page is included in this theme. Thanks
Hi, Can you please explain a bit more, since I could not understand you
Hello,
When you visit a page from mobile version, there is a hickup when the sticky menu starts. https://demo.phlox.pro/photography/about/Can you fix this?
Thank you
Regards
I’m looking forward to the Blogger template. Release soon!
Hi, ok we try our best. Thanks for your interest 
Hello,
When i edit a single portfolio in Portfolio Information / Overview it looses all the paragraphs i previously entered, so i have to enter again paragraphs.
Can you fix this?
Since the latest update I had to re-enter all my Grid Portfolios Elementor widget settings and does not load on the page edit (continues loading circle).
On all my pages It cannot the Elementor panel. I just get a spinning circle.
I think it’s a conflict with the Essential Addons Plugin.
Hi, May I ask you to submit a ticket about this issue to our help center http://help.averta.net/
Regards