220 comments found.
Hi, same problems as above after wp 5.5 upgrade. Already tried to install the plugin you suggested but the situation didn’t change. I wrote to your helpcenter email, hoping for a fast solution…
Hi again,
Alright, please be patient, and one of our agents will reply as soon as possible.
Support
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Hi, as your support didn’t reply yet (and my site was broken), I had to downgrade to WP 4.8.2 to temporarily solve the issue. Please note that the WP 5.5 release was online since August 11th, so I think an update of your theme should be very urgent.
Hi there,
Could you please provide us with your request ID as we could not locate any with your Envato username.
Thanks.
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requests #59127 and 59443
Hi there,
Once we check we can see that an agent has responded to your request, so if you need any further assistance please keep the conversation with our support agent.
Thanks.
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Hi there, are you planning any updates to improve compatibility with wordpress 5.5?
Hi there,
Our themes all work fine with WP 5.5. What kind of compatibility issues are you experiencing?
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have disappeared: the menu + the numeric counter + eltdf image gallery + carousel. At the moment I’ve installed the “jQuery Migrate Helper” plugin, but I think this is not something that can last forever 
Let us know if there is an opportunity to have an update soon please.
Hi there,
Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/If the issue still persists, send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hello good day, it seems from the comments there is an incompatibility with the new version of wordpress 5.5 in my case the theme was working perfectly, after the installation of wordpress5.5 the main menu disappeared as well as a part of the website. can you help please?
Hi there,
Could you please try to install and activate jQuery Enable Mirgate Helper plugin.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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hello, thanks for the reply.
OK! I already installed and activated the plugin you requested, and now what will be the next step?
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
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Hello, if I update to WordPress 5.5 the Workflow and the elated counter stop working, any solution? Thank you.
Hi there,
Could you please try to install and activate jQuery Enable Mirgate Helper plugin.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Ok, I already installed it and it works. Should I leave it installed forever? I would not like to have many plugins on the web … Thank you.
Hi again,
Please keep using it until we release an official update where this issue has been fixed. Thanks.
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Hi, after installing the latest update, a bug appears in the slider. Images flicker or jump when scrolling, especially in Chrome. I have seen a message from Rev Slider that says that if you have updated to version 5.5 of WordPress not to save any project until a new version is released … Can it be related to this or will it have nothing to do with it? I have not touched anything from Revolution slider …
And now I see that my footer has also disappeared…
Thanks.
All widgets are empty…
Hi there,
Could you please provide us with your website URL so we can check.
Thanks
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I had to restore a backup to the day before the update, so now everything works fine. Even so, does it help you to pass the url to you?
Now I have updated it again from the envato market plugin and the footer is visible, but in Chrome the blinking of the main slider continues … This is the url: https://vinoselegido.com/
Hi there,
From what we can see inspecting your website is that you did not update Elated Core plugin. So please update it as your current version is 1.2 and the latest one in the 1.7 theme version is 1.3.1
You can check our tutorial on how to update the theme and plugins.
We hope this helped. As for the blinking main slider we could not replicate the issue at all.
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I have updated the Elated Core and the Revolution Slider has also been updated, now I cannot edit the main slider, when I enter the editor it is not displayed, all the other slider yes, but the main one does not. Regarding the blinking I am attaching a video, it also does it in the mobile version. And only in Google Chrome, (also tested on other computers), in Safari and Firefox it works fine.
Thank you
https://www.dropbox.com/s/4h6kt6mm4t6cklu/WhatsApp%20Video%202020-09-08%20at%2012.46.37.mp4?dl=0The thing about the slider edition is already solved. I keep getting the flickering issue in Chrome.
Hi there,
We have checked this and sorry, but we could not replicate that issue at all, you can check our video here
But you could possibly try to contact Revslider about this issue. Keep us updated and we will investigate this further more for sure.
Thanks.
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OK thank you very much.
Hi there,
Please try to update your Slider Revolution as well. If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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I have Version 6.2.22 installed which I think is the latest. How can I contact Rev Slider support without having a purchase code? Thank you
Hi there,
Please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will investigate this on your end.
Thanks.
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Are you planning on updating the theme for wordpress 5.5. after years of it working perfectly, our website is down due to compatibility issues.
Hi there,
Could you please provide us with your website URL so we can check this.
Thanks.
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Unfortunately the theme seems to have issues with the latest WordPress 5.5 update. Hopefully this gets fixed soon.
Hi there,
Could you please try to install and activate jQuery Enable Migrate helper plugin. https://wordpress.org/plugins/enable-jquery-migrate-helper/ and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello, our top menu just disappeared. https://www.vertali.com.br/ , any idea why ? Thanks!
Hi there,
You have selected Light header skin appearance in your settings so please check this on Vino Options > Header as well as it could be set differently on your page Header settings, so double check this as well.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi,
when are you releasing your latest theme update? Our site is getting dysfunctional and it seems to need both the theme updates as well as the wpbakery one.
Thanks
Hi there,
Thanks for writing in!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
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Hi guys, your instagram widget is not showing any images and when trying to reconnect i am geting this on the browser {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi there,
Thanks for writing in! Please check our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi this is my website www.ostwine.com
I need help because of the Logo. I put my logo in ElatedOptions but the Logo did not change Can you help? Thanks
Hi there,
Please note that you do have the Global Options in Elated Options > Logom but also you do have logo options on the Page settings. If they are set on a page it will overwrite the Global options. So please check your Page settings.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello! I bought one licence, but I don’t find the purchase code. Can you help me?
Hi there,
Please read our article on where to find your purchase code.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, how can i change the main folder of my website? the ortion in wordpress is disabled….I want to move the demo to my root folder
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Your help center doesn’t help at all….I didn’t get any useful help from your side unfortunately
Hi there,
Once we check we do see that you have been directed to some articles that might help. We are glad you managed to move your website however. If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hi, I wanted to know when you supposed to release an update to the theme? You didn’t update for 7 months. We have your theme on another account and it have several problems and I want to know if there will be an update soon? Thanks
Hi there,
Thanks for writing in. Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions or issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
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Hi I change the logo picture and save thechanges, they are OK in the panel but in the website I see no changes…. can you help me please?
Hi there,
Please check our article about this here, also possible that the logo is uploaded on the page settings and not the global settings, so please check that page to see if a logo is present over there.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Running the latest Vino 1.6 version, latest WordPress version and everything is up to date except for WPBakery Page Builder (version 6.0.3 installed but can’t update it) and I’m getting these errors:
Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /home/USERNAME/EXAMPLE.COM/wp-content/plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 673
Looks like this theme is not supported by PHP 7.4
Hi there,
Could you please send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help and investigate this on your end.
Thanks.
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Is it compatible with php 7.2 / 7.3 ?
Hello,
thank you for taking interest in our theme!
Yes, of course, all our themes are 
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Hi I have a couple of pre-sales questions
1) Can you confirm that you can add any categories to classify wine? Region, Price bar, Taste etc?
2) Do you provide PSD files with the theme as its needed for prototyping?
3) Do you offer woocommerce extensions with the theme and if yes which ones?
4) Can you have product carousel displaying wines to buy?
Hello,
thank you for taking interest in our theme!
1. You can categorize products, which is a default WooCommerce functionality and can be seen here – https://vino.qodeinteractive.com/product/chiems/
2. Yes, even though PSD files are not included inside the theme package, our support staff will be glad to provide you with those, after your purchase our theme and submit a support ticket.
3. We don’t offer WooCommerce extensions, sorry about that.
4. Carousels are available in this mode only – https://vino.qodeinteractive.com/carousel/
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Hi Mate, Bought this theme few months ago but was unable to work on it due to current pandemic and my support has just expired and wont be able to renew it. Hope you can help me here to solve the issue. Whenever I create a workflow and turn animation on i get below error (error seen in developer mode) Uncaught TypeError: Cannot read property ‘match’ of undefined at f (modules.min.js?ver=5.4.1:1) at HTMLDocument.b (modules.min.js?ver=5.4.1:1) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
What could I do to solve this, please help. Thanks
and whenever animation is on no images or text are shown but when I choose No animation, it appears
Found the actual cause, whenever I enable background image parallax, workflow animation disappears but when background image parallax is dasabled, workflow has animation.
Hi there,
Possibly you do encounter issues if you do at this point use an outdated version of the theme and its plugins. You can read more about it on how to update the theme here or you can upload your own image for the title area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Why is no one answering my inquiry? I sent it just the way you instructed me to but no one is responding.
Hi there,
Please understand that our support response time is within 24h, and that our support team is working really hard on answering all our customers request. We do aim to help all of them as well as we are aware that it might be a long time to wait for an answer, but we are asking you to have understanding about this, as well as we are sure that you will get an answer soon where our team will help you with any issue you do encounter.
Thank you for your patience.
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How do you de-register a theme if you had already uninstalled the wordpress installation from your host and didn’t de-register prior to doing that? I can’t register the theme now.
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support agent will be happy to help.
Thanks.
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Thank you for your response. I submitted a ticket already, I am still waiting for a response. Regards.
Hi there,
We do see that your request has been answered, please if you have any additional questions keep the conversation with our support agent.
Thank you.
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I am trying but unless I write something here, It takes them forever to respond. I am on a deadline. I need this job done. I have done this many times before and if I am telling you that your template is not optimized then I know what I am talking about. Please be professional and issue me a refund.
Hi there,
Please understand that our support response time is within 24h, and that our support team is working really hard on answering all our customers request. We do aim to help all of them as well as we are aware that it might be a long time to wait for an answer, but we are asking you to have understanding about this, as well as we are sure that you will get an answer soon where our team will help you with any issue you do encounter.
Thank you for your patience.
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