383 comments found.
Hi! I’m using this theme with LearnDash and the icon in the header to login-register is working when I’m not logged in, but when im logged in, it doesn’t do anything. I have tried with Learpress and when I’m logged id it takes me to my account page. Help Please. Thank u.
Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Hello there,
I’m facing issue with page editor (Elementor Editor). I did some trouble shoot and found Elementskit Lite causing the issue somehow. When I disable Elementskit Lite page loads. But all the contents missing. Can you please help me with this. (All the plugins upto date. WP 5.5 / Elementor 3.0.3 / Turitor Essentials 1.1)
I didn’t re-upload the theme files. Just deleted the Essentials plugin and re-uploaded. Issue not fixed. When goes to page edit with elementor it’s just spinning the editor board and no contents display on the page.
Just to let you know, I just installed Elementor 2.9.2 and this started to work. Seems elementor compatibility. (I use only plugins required from the theme. No new / extra plugins installed).
Please can you help me with this, so I can use up to date elementor without issue with editor.
My honest recommendation is use Elementor 2.9.x version for some day.
These is a Mjaor update of Elementor and there are lots of issue with it :https://prnt.sc/u68zlo Hope next week all be normal. Regards.
For every update must make sure you have backup of your site
Hi, you can latest version of Elementor and our theme. Let us know if you found any issue.
Yes, working fine now with latest updates. Thanks.
HOLA, COMPRE LA PLANTILLA PAGUE PARA LA INSTALACIÓN PERO NO FUNCIONA EL LINK DE KINDER, LA PERSONA QUE ME ASIGNARON ME DICE QUE ES OTRO TEMA, PERO EN LA MUESTRA AHI SI FUNCIONA EL LINK, POR QUE VI QUE ERA COMPLETO TANTO KINDER Y UNIVERSIDAD LO ADQUIRI, PODRIAN AYUDARME CON ESO POR FAVOR?
Yes, we will install it for you. Please, open a support ticket here : Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Regards.
cant install these plugins: MailChimp for WordPress, Revolution Slider, WP Job Manager, WPBakery Visual Composer and Woocommerce.
Please, check your server error, what does it shows.
Plugin installation problem is not theme related issue.
Provide us the error report here : https://support.themewinter.com/support-center/
I uploaded this theme through admin page cant uploaded.. 500Internal Server Error came after that I uploaded this theme using FTP… mentioned plugins are all required plugins for these themes right? then how to use these template
Cant able to import demo content without Revolution Slider plugin
Sorry, re-check everything.
You are using Turitor LMS WordPress Theme. And to use this theme you don’t need Revolution Slider or WP Job Manager or WPBakery Visual Composer.
May be you are talking about another theme.
If you facing problem to install Turitor theme please, open a support ticket here : https://support.themewinter.com/support-center/
We will help you to install the theme.
Regards.
Hello support! I want to kindly ask for how can I disable the breadcrumbs on every page? It takes too much space on the pages.
On theme customizer -> General Settings has option to disable breadcrumb.
Let us know for further assistance. Regards.
Is not working 
I’m using a child theme
Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Hi, I’ve used the Unyson plugin to generate content as advised and I chose LearnPress Main Demo (1-6). In home 4 template, I cannot find how the first ribbon of (social, info email, and login/register) was made… or how to edit. Can you help with that?
Hope this documentation will help, The header section build with Elementskit Header Footer Builder. http://demo.themewinter.com/wp/docs/turitor/#hf-builder
For further assistance use our support desk.
yes, thank you!
good night, could you tell me how zoom works on the topic? Is it integrated into it for video conferences? can you prove this in the demo? Thank you
Hello is it compatible with budypress? Do you have any accessories for events?
Thank you
Sorry, no budypress support. We will add Event Plugin on upcoming week. Will let you know when it’s done.
Regards.
Hi, How do we customize login and backend user admin panel ? we dont want to show default WP dashboard links when user logged in. See below screenshot for example .
https://prnt.sc/u0jgevwould prefer to have a unique admin panel for users
You can use this type of plugin : https://wordpress.org/plugins/admin-custom-login/
with your own logo and design. Regards.
ghelie19 there is something wrong in your theme the footer is showing just after the recent post when you scroll down.
Thanks, we are checking the this.
How can we make the instructor registration work? https://demo.themewinter.com/wp/turitors/learndash/instructor-registration/
It will work by default : http://demo.themewinter.com/wp/docs/turitor/#l3
We just disable it to protect spam. If not work please open a support ticket here : http://support.themewinter.com/support-center/
It’s not working here’s the demo that we installed in our website https://www.staysharp.me/instructor-registration/
We are waiting for your ticket.
Sorry, got the ticket. We are checking the issue.
Hey I wanted to return this theme which is purchased 4 days ago because it not work good in tutor LMS layouts specially in mobile view so please let me know the return/refund process.
Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
So, that we can solve the issue. Also mention us where is the problem. Regards.
I already tried to use the support but still I’m not satisfied with the outcome. And still there are multiple issues. So if there is any return/refund process let me know
I replied your ticket for refund.
Hello, since the theme supports English and RTL languages, can i create a multi langue website using this theme? i.e. have language switcher for the website?
The theme support Multi-language. To use Multi-language switcher you have to use Multi-language plugin. Like : WPML
Hope it’s clear to you know. Regards.
Hello, we purchased the theme few days ago from a different account, when I am uploading the zip file themeforest-AzJ2skkX-masterstudy-education-center-wordpress-theme to WordPress I am getting this error that the css style sheet is missing!
Sorry, this is MasterStudy theme, this is Turitor theme.
And you are installing wrong file that’s why the error comes. Use correct WordPress Theme.
Regards.
I Need Support :
1. You said that in tutor LMS layout we can choose any of the 7 header layouts but I can see only 1 header in each of the tutor LMS demo layout. And in that also few things not work or visible like cart icon.
2. After Import demo layout my site SSL settings lost due to mixed content and it shows lots of mixed content on every page.
3. Wanted to remove the sidebar from all of the pages but no option is visible to remove the sidebar except the blog page customization.
4. Wanted to change the Student Registration page & Instructor Registration Page in the tutor LMS setting from normal page to elementor pages. Because already elementor page created for both of the pages but no option to choose them and in tutor LMS setting it generate a new page without elementor in which layout does not look good because of the sidebar.
5. And in the current header menu layout, I want to change or modify something but no option is available to edit that layout and also on mobile I want to remove the hamburger icon which shows the about theme introduction.
Need to solve these issues asap.
Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Done
Hi, is it possible to deactivate the preloader?
Yes, On Theme Customizer has option to disable pre-loader.
I currently want when the user to login to the account must enter the OTP code sent via email or sms. To do this I can use any plugin to be compatible with your theme. Currently I use TutorLMS. Thanks!
It will be LMS functionality not theme functionality. In my knowledge this functionality is not available with the 3 LMS, I added to our Theme.
How to use this function in your theme? Please guide me.
Hi, I told you before this functionality is not available with our theme.
You can try this type of plugin : https://wordpress.org/plugins/miniorange-otp-verification/
it is working no issues
Pre Sale Question :
1. Hey in this theme the tutor LMS layout have the option of Sticky Header?
2. And can I change the mobile header dropdown to the left slider in tutor LMS layout?
3. can I increase the width of the search bar to appear in the header of the TUTOR LMS layout?
4. Can I select any of the 7 header layouts on one particular tutor LMS layout.?
Thanks for your query.
1) Yes.
2) No, Mobile Menu will be only DropDown. But If you use Mega Menu You can get mobile menu on left Side.
3) Yes, possible with Header Builder Option
4) Yes. Possible.
Regards.
Is zoom pluging included to turitor theme ? i want to buy it but first , i have to know
Its a free plugin for Zoom Integration Check the Documentation first : http://demo.themewinter.com/wp/docs/turitor/#zoom
Regards.
The execution failed. Please check error.log is sent when I try to install the demo. How to resolve it PlZ ?
Your server has very low configuration. Please, adjust your server configuration to check the documentation : http://demo.themewinter.com/wp/docs/turitor/#line2_3
and max_execution_time = 600 is mandatory.
For further assistance use our support desk : http://support.themewinter.com/support-center/
always error message Forbidden You don’t have permission to access / on this server.
Sorry, Where it is. Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
It will be easy to monitor the support request.
already created and waiting for it. please have a look ASAP. Thanks
Please, provide valid login url to check the issue.
