679 comments found.
Hi, we have just added PayPal Pro to our site and it seems to be clashing with the theme. We have used the same plugin on tow other sites with different themes and it is working fine. The problem is the card number fields are greyed out and can’t be used. Any ideas?
Please create a ticket with the link to your site we will fix it
Hi,
I found issue -> no image appears for this product https://prnt.sc/upq54d
Your local demo compatible with wpml ? https://chromium.themes.zone/local/
regards
Add Indents between blocks https://prnt.sc/upq6ns and this block looks not professional in responsive screen size https://prnt.sc/upq98c https://prnt.sc/upq9dw https://prnt.sc/upq6zk https://prnt.sc/upq7ga https://prnt.sc/upq7nb https://prnt.sc/upq7sg https://prnt.sc/upq81j
bro you should make your demo responsive to increase sales :((
Hi, Yes we are working on that. Missed the iPad landscape version in the latest update, we will be fixed in the next update coming this week. Thank you for submitting the screenshots.
Hi great theme, here I have some question to ask:
Q1. Why home page slider missing?
Q2. Why in mobile version cannot show all the slider?
Hi! The slider plugin needs to be requested at https://themesozone.freshdesk.com, the slider can be show on mobile in settings. Please read this article on the matter: https://themes.zone/docs/revolution-slider-not-working-mobile/
Hello,
I am wondering if you have in mind in the future to create a version only with Gutenberg blocks, as elemetor is good but terrible for Google PageSpeed
Hi! Thank you for the question! Yes, we are considering this.
Hello, seems there are some issue with current update. The header texts are only bold when at homepage. The add to cart button on homepage is partly hidden. Also children of products no more expands when the plus button by it is clicked. Any work around?
Hi! Please create a ticket at https://themeszone.freshdesk.com – we’ll take a look!
Why you dont help me ?, multilanguage site have problem wirh polylang, Loco Translate???
Hi! We are currently a bit overwhelmed with tickets, delays in ticket responses are possible. I’ll be glad to look into your ticket ASAP. Please let me know your ticket number.
Multilanguage #28186 PLEASE HELP ME
thanks very mach
NO NO DONT WORK
Hi! We are going to respond ASAP, thank you for your patience!
Please help me my client cant wait o lot of time
I haven’t encountered so many problems yet, you don’t help me, I’ve just already agreed on the appearance with the client
WHY YOU DONT HELP ???????
PLEASE HELP ME, I AM WAITNG TICKET #28186
Hi! Please allow up to 24 hours per ticket response. We’ll do our best to help you asap, thank you for your patience!
ok But my ticket opened already 2 day and I have one question with multi language
Hi! Our support agent have responded several times to your ticket already. I’m sure that together will find a solution to your issue soon.
You have very bad support,
Your in woocommerce have many problem, and your support dont help me
How can we update the theme to the latest version? I purchased in January 2020, but see you did an update in May? Thank you.
Hi! First of all, make sure you create a full backup of your site. Then you can use the automatic update system by Envato using the Envato Market plugin: https://envato.com/market-plugin/
At my Home Page, I used TZ Hoverable tabs with templates .. But In that Template “TZ Product Tab” is not working. When i test template page separately it works well, but under my home page when i change product category it doesn’t work. it sticks with first product tab only.
Hi! Your support license has ran out, but if you think you found a bug – we’ll surely fix that for you and for other customers. Please let me know more about the issue. Screenshots and some extra explanation are welcome.
Hello if i want to make a custom template for the products with elementor i can do it or i can only user the layout that are in the customizer?
Hi! Shop/product page are not editable with Elementor. It is possible with Elementor Pro, you’ll have to purchase it separately.
Hello, my ticket #27417 on support portal is pending since last 6 days, no response there .
Hi! I apologize for the delay in my response. Returning to your ticket now. Thank you for your patience!
Hello, I like this theme and want to buy but, last update was in may, so I think it’s “outdated” not supporting wp 5.5 and new woocommerce… When are you going to update theme?
Hi! We are going to release an update in September. At the moment the theme is fully compatible with the latest WordPress and WooCommerce versions.
How can i add “Product Category ” Grid mode on my home page?
Hi! Please create a ticket at https://themeszone.freshdesk.com
good day … I am considering buying this theme but need to make sure of one thing .. in the home page can i make the client to check if he he is looking for a car listing or for an auto part … can this be filtered and how
Hi! Please create a ticket at https://themeszone.freshdesk.com and provide some details on the matter
Your demos aren’t working: “ERR_EMPTY_RESPONSE”
Thank you. Fixed.
Hi there, I bought the theme some years back but never actually put it into live action. I am now doing so and am having trouble finding the revolution slider. Where is this file located so that I can install it manually. Thank you.
Hi! We had to remove the slider from the package. Please create ticket at https://themeszone.freshdesk.com – we’ll send it to you!
Thank you Stephan,
I will copy the request and write via Freshdesk.
Cheers
Graeme
Can i install the last wp version?
Hi! Yes you can. Please make sure you have sufficient backups of your site before updating.
I created a new home page but the vertical menu is hidden…how to put the vertical menu fixed in the home page?
Hi! Are you sure that you installed a correct demo data set?
i want to buy this theme but i want to ask you something first. 1. Into the tires demo can i change the header from static image to Slider with slider revolution 2. i have to pay extra to elementator to edit the header? 3. can i create more than 2 search cateories into the header? example search tires car, trucks, moto etc in separate cearch area? thank you in advance
Hi! Thank you for taking interest in our theme!
1. This is not envisioned by the theme. This is theoretically possible, but may require certain custom coded solutions which are beyond the scope of our support. 2. No, you don’t. I can help you have an Elementor header if you want. 3. WOOF plugin allows to add only one fillter on a site. So, most likely, you won’t be able to achieve the mentioned result.
Hi I have just bought your template but when we installed we saw the error : [woof sid=”home_page” tax_only=”vehicles” autosubmit=”1” ajax_redraw=”1” is_ajax=”1”] in the the home page of demo 4. Can you please support us to solve that issue. you can reach our site at www.globalpartsstock.com , Thanks in advance Anar
Hi! Sure! Please create a ticket at https://themeszone.freshdesk.com we’ll send you the instructions!
Hi. I created a ticket and provided all information already yesterday. please support.
Hi! I already responded, please let me know if it helps!
Hello, does it support visual composer?
Hi! No, this theme is designed to word with Elementor. It can work with Visual Composer, but many of it’s features are going to be unavailable, which is going to make the user experience much worse. I recommend using our theme with Elementor.
