52 comments found.
Hi, I can’t change the logo on homepage. I tried changing it via customizations – logo settings but it doesn’t get updated on homepage. I submit a ticket as well but haven’t received any replies.
Hello,
Logo is available for editing for each particular layout. See the layout-related shortcodes description in the Layouts section: https://partymaker.ancorathemes.com/doc/#layouts_settings_header
In case no logo is selected in the “Layouts: Logo” shortcode, the initial logo from the Appearance > Customize > Logo & Site Identity will be used.
Regards
need esssentials code
Hello,
Thank you for contacting us!
If you mean Essential Grid update, only the direct plugin buyers can officially activate Essential Grid with a license key. But you have Essential Grid included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. Just update the theme and all bundled plugins directly in the Dashboard following this guide: https://partymaker.ancorathemes.com/doc/#getting_started_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello Team, you have shop page but in header dont have cart icon … how will be managed ?
Hello,
Thank you for your interest in our theme!
You can easily add the Cart element to the header layout with WPBakery page builder. Please check the screenshot – https://prnt.sc/-0UbjhIXFM5-
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Thank you well noted
PRE sale question? Work with ELEMENTOR?
Hello,
Thank you for your interest in our theme!
This theme is built with WPBakery. Unfortunately, this design is not available with Elementor Page Builder. Please feel free to contact our Customization Studio on theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support. You can also consider these themes created with Elementor:
1 – https://themeforest.net/item/veil-wedding-event-photographer-wordpress-theme/45924539?s_rank=1
2 – https://themeforest.net/item/eventicity-catering-event-agency-wordpress-theme/52671808?s_rank=1
3 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
Hello, yesterday create a support ticket in https://support.themerex.net/ today I need access but I havent password, I reset password and put my email but not receive email with the new password. I need support, please
Hello,
Thank you for contacting us!
We have located 2 support tickets from you. Please expect a reply shortly at https://support.themerex.net/ticket/101137
Regards.
thanks
The theme is very nice and modern. Looking to buy it for the wedding events.
Hello,
Thank you so much for your feedback! We are so happy you enjoy the theme! Feel free to use the theme for a wedding events website. The template is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs and create a truly unique site.
Regards.
Greetings. Seems like a nice theme. Wanted to know if the theme has an testimonials form? It does have a testimonials post type correct?
Hello,
Thank you for your interest in our theme!
The template includes Testimonials custom post type – https://prnt.sc/wLwYEbUysZVe , and the shortcode displays testimonials block on the website – https://partymaker.ancorathemes.com/doc/#shortcodes_settings_testimonials Please check https://partymaker.ancorathemes.com/who-we-are-style-2/
The package contains Contact Form 7 plugin which you can use and manage multiple contact forms, plus you can customize the form and the mail contents. For more information please check https://partymaker.ancorathemes.com/doc/#plugins_settings_contact_form_7
Regards.
I’m interested in purchasing this template and have a max_execution_time of 120 but see the requirement is 600. How will this change the performance of my site if I move forward. Is 600 a requirement or a suggestion?
Hello,
We appreciate your interest in our theme!
It’s recommended configuration for server. You may experience issues with “one-click” demo data installation feature if server configuration limits are lower than recommended.
However, in case “Demo Data” installation stuck, you can manually install it by downloading the demo.zip archive from our server.
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Thank you.Please tell me the template already has built-in multilanguages or works with the WPLM module?
I’m interested in making a purchase, but I’m seeing in the comments problem in this version, any criteria for a new version of your theme?
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide and use the instructions right after the purchase: http://partymaker.ancorathemes.com/doc/#getting_started_theme_update
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
Currently, we are working on a new theme version. It will be released in a while. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
please update to buy it this version its not compatibl with wordpress 8 and bakery
Hello,
Thank you for contacting us!
To avoid any issues with WPBakery, all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://partymaker.ancorathemes.com/doc/#getting_started_theme_update
Currently, we are planning a new release, but the testing process will take some time. In case you come across any difficulties with the new block-based widgets editor introduced in WP 5.8, our Tech support team will gladly offer you a quick fix. Just submit a support ticket at https://themerex.net/support/
Regards.
hello and thanks!! i dont have the theme now… but a friend buy this and not work with new wordpress version and bakery don show any..
Please advise your friend to contact our Tech support team. They will be glad to help solve the issue at https://themerex.net/support/ If their support expired, they may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I wish i’d read these comments first. I installed this theme and it literally crashed my entire website. I’m not able to access my login panel just keeps giving me a fatal error message. SMH
Hello,
Thank you for getting in touch with us!
We will need to access your website dashboard and files on your server to check this issue. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will assist you as soon as possible.
Thank you.
HI There – I just purchased the theme today (20th May 2021) and after following the installation instruction, the theme doesn’t work as intended, see below the issues:
1- When I click on the appearance>theme>customise – it loads up but the main page shows a 500 error server and I need on the homepage button to get the page uploaded correctly?
2- When I try to amend a page’s content, I click on the “Edit with WPBakery Page Builder” but the issue is that all the features of the WPBakery don’t come up on the page, the page looks completely empty – where the option of add a new element etc are no where to be seen? Now I’ve used WPBakery before and this doesn’t look anything like it?
Can you please help, it’s urgent as I need to push the site live as soon as possible?
Thanks, TL
Also, on the themeforest, you also advertised the “book appointment” plugin which was not included in the package – can you also please send a link to that so I can download it too?
I’m happy to get in touch with guys directly if you provide me with an email address?
So when I deactivate the essential grid plugin, the wpbakery plugin works fine but I activate it the essential grid the wpbaekry features disappears – please advise?
Hello,
Thank you for contacting us!
1 – To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
2 – To avoid any issues, WPBakery, Essential Grid and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://partymaker.ancorathemes.com/doc/#getting_started_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
3 – Our Tech support operator will provide you with the Booked plugin download link. Please create a support ticket at https://themerex.net/support/
Regards.
Hi Christine, I emailed the support team – can you guys please advise as soon as possible?
can I used this theme to my official client company website https://www.olansi.net if I wanna replace the current one… kindly guide me ?
Hello,
Thank you for your interest in our theme!
Absolutely! Feel free to use our template. In case some additional stylesheets are needed, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Also, please consider these themes as well:
1- https://themeforest.net/item/window-cleaning-air-conditioning-and-heating-services/19388115?s_rank=1
2- https://themeforest.net/item/air-conditioning-company-and-heating-services/18609262?s_rank=2
Regards.
It presents some errors with the version 5.6 of Wordpress I can’t use Essential Grid, I can’t change the status of my posts
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://partymaker.ancorathemes.com/doc/#getting_started_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
have some pre sale questions 1. Can user purchase from store ? is there any payment gatway? is Store module ready to use? 2. Is the theme one click install? can we import exact same content as shown in demo?
Hello,
Thank you for your interest in our theme!
1. Sure. The theme is fully compatible with WooCommerce plugin that allows your visitors to buy online and you to set up the following payment methods – https://prnt.sc/vxmhxa Thus, the Store is ready-to-use.
Please check default payment gateways available for WooCommerce: https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/
2. Our template is easy to install and has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website. But all clipart images included in this theme are copyrighted to their respective owners. For this reason, we insert their blurred/watermarked versions during the demo data import. However, Our Tech Support team can send you PSD files or the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Hello, we bought this theme through Envato Elements, We wish to change to team slug to something else, please how do we go about that?
Hello,
In order to change custom post slug, for example Services – you should edit cpt.php file from wp-content\plugins\trx_addons\cpt\ folder
'post_type_slug' => 'services', is what should be edited.After saving changes in the file, permalinks should be saved with Plain structure and then custom or whatever needed.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
Thanks“Header image override” not work.
Hello,
Please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team check that.
This doesn’t require support renewal.
Thank you in advance.Do you know any way for the main menu to be fully displayed when entering its content … that is, automatically open the submenu options attached to an image … https://drive.google.com/file/d/1tPZyS0iI3s1wxdCx4qHTf5W94ceCNCzX/view Thank you
thanks for the prompt reply i already added the user
Thank you very much .. this code was the exact solution you were looking for
Hello, I have been using this theme for at least 1 and a half year without problems but yesterday I updated to last version and now my web does not apply the color scheme that I created in the section appearance, instead it looks like default color scheme. is it a bug? how can I fix it? Thank you
Solved. For other people with same problem, you only have to empty colors.css file to be rewrite automatically;)
