947 comments found.
Hi. Does your theme include child theme? Thank you, ALex
Hi,
Yes, child theme is included in the package.
Hello, theme options not working with WordPress 5.9. What’s wrong with this theme?
Hello,
Theme options works well on our end with WP5.9. Please create new topic on our Support Forum and our team will check what could be wrong on your end.
Hi,
Is it possible to have a different menu at every page?
Hi,
By default theme is not including such a functionality but you can install plugin which will allow you to do that.
Hi there, I am wondering if the theme has a feature to organize the planification of my customers, it is very useful in order to follow the customer achievement.
Hi,
Theme is not including any additional functionality for organizing customers, you will need to use some plugin for that purpose additionally.
I am trying to add my google maps but its proving to be difficult any help please?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
The timetables classes link structure still acts like the classes are displayed in the deprecated anchor structure – with a ”#” in it.
Embedded via WPB timetable module (pages or single class) the link is “https://yourpageurl.com/#classname”.
This happens in timetable.php on l. 193 – deleting the ”#” works but changing the core can’t be the solution.
Too, if you customize the slug in backend via “classes” > “permalink”, the timetable link still says “classes” instead of “customclassesslug”, but redirects/leads to “customclassesslug”.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
hi, I tried to set a new password, but didn’t get any mail for it, pls help! Thx
Hi,
We already set new password for you on 8th September 2020, please check your mailbox and search for email from us.
Is the membership and training schedule booking function are available in this latest version?
Booking functionality is not included with theme timetable/schedule. If you would like to use this functionality, please check our Timetable plugin.
Hello, I bought this theme in 2017. I wanted to transfer it from site A to site B. But I have the 2017 file and there are bugs in the installation, all the plugins do not install and impossible to do the action “DUMMY CONTENT IMPORT”. Having made several websites, I can no longer find my purchase to download the latest update. How can I do ? Thank you. Nicolas
Hello,
You can’t use the same theme for 2 websites, you need to purchase separate license for your other site.
en fact i change theme from my site A to my site B. But it’s ok now thx
Hi Q. What version of PHP does Gymbase work with?
Hi,
If you have any problems with your PHP version please let us know. We recommend to use PHP version recommended also by WordPress which is 7.4 or greater anyway theme will work well also on older PHP versions.
I’m having my developer update the theme template for our client and in the change log it says: “Important: please check this FAQ section if you are updating from version 12.1 and lower.” Which we are so when clicking on the FAQ link, I get: “You don’t have permission to view this topic.”
Can you either send me permission to view the important information or send me the info via e-mail. Seems a bit problematic to warn of errors but not provide the info.
Please send info to sunsetmesa24@yahoo.com
Thank you.
You need to register account on our Support Forum to get access to mentioned FAQ entry. You will need to have valid purchase code to do that.
Yes, we are logged in and support is expired, there is no reason why my client should be paying you to tell our developer what is wrong with the theme. We need to update it. If there are errors, you should be providing the information for everyone, not extorting more money for support. As you can see, I’ve been with Envato for over ten years, I have the purchase code. Please send the info needed so we can update the website. sunsetmesa24@yahoo.com
You could have cut and pasted from the FAQ page and sent it to me, would have taken 2 min of your time.
FAQ section is available under theme documentation file and also on the support forum even if your support period has expired. You can still access support in read only mode.
i have V11.0 and apparently it stopped totally, now chance you pay you to do the upgrade for us? if there is any service like this plz let me know. it’s impossible to follow upgrade instructions and keep messaging back and forth.
Please contact us via contact form in our profile to discuss that. Thank you!
Hi, I am looking to use your theme for an upcoming project. I also came across your plugin also: Timetable Responsive Schedule For WordPress
Is the theme timetable function the same as the plugin or are there differences between the two?
And will the theme timetables and other widgets work with elementor page builder?
Thanks in advance.
Hi,
Included timetable functionality is not the same, plugin is offering more features, for example bookings. Theme is including WPBakery Page Builder and we’re recommending to use it. Components are not prepared for Elementor, so you will need to use shortcodes.
gymbase classes can’t able to edit or delete the class, i am try using wordpress 5.5.1, jcomposer, 6.3, it’s problem coz of what ia?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Could you please release an update for the packaged version (6.3.0) of WPBakery? WPBakery Page Builder versions 6.4 and lower have a cross-site-scripting vulnerability. Since the plugin is included, WordPress updater can’t update the plugin to the latest version.
“In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.” – WPBakery FAQ
We’re aware of that and we will release an update in next few days.
We just updated to the newest gymbase version but wpbakery is stuck at 5.6 and when we click update it says it succesfully updated but it doesnt work
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
When people want to send us an email via de contact form they get the error “SMTP error: could not authenticate” it used to work fine, how can we fix this?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I just got this theme. Why it doesn’t have the membership account to register
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, now on our website Visual Composer is not working, i have installed the latest version of the theme but no success. So can you please help me.Thanks
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
OK, so you cannot answer me here for my issue??
We are providing support only via Support Forum. If you would like to ask question there, you will need to renew your support period. You can still access it in read only mode to find an answer to your question.
OK, so for getting answer for my issue we will need to renew support period, right?
Yes, if you won’t be able to find similar topic with an answer, then you will need to renew support period to get dedicated support for your case.
OK
When trying to add or edit a blog post I am unable to add media because of javascript errors. Chrome DevTools inspector shows these:
- Uncaught TypeError: Cannot read property ‘msie’ of undefined at jquery.ba-bbq.min.js?ver=5.5:18 at jquery.ba-bbq.min.js?ver=5.5:18
- Uncaught TypeError: $(...).live is not a function at HTMLDocument.<anonymous> (theme_admin.js?ver=5.5:88) at i (jquery.js?ver=1.12.4-wp:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2) at Function.ready (jquery.js?ver=1.12.4-wp:2) at HTMLDocument.J (jquery.js?ver=1.12.4-wp:2)
I’ve cloned the site to investigate the issue. I’ve disabled all installed plugins to rule out that the issue is caused by incompatibility. After disabling the plugins the problem still persists. A fix would be appreciated.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Thanks for the reply. Our official support ended so posting a new topic is impossible. Nevertheless, I feel that it’s worth mentioning the problem for potential buyers. I hope that this has something to do with the incompatibility with WordPress 5.5 and that you will fix it soon.
You can still access the forum in read only mode. Please also check theme changelog here.
