68 comments found.
I’m not sure what is going on, but even the basic documentation of the theme I bought is nowhere to be found; the theme I purchased, Hosted – WordPress Hosting Theme + WHMCS, is not in the list of product category… It is very annoying when you have to deal with these basics things, anyway… here some questions:
1. How do I configure or connect the theme with my WHMCS installation 2. Where is the documentation 3. Every time I try to edit the page “coming soon,” I get the following message: “This page can not be edited with WPBakery since it is missing a WordPress default content area.”
How do you edit the page and change the text shown at the end of the page after “Subscribe & stay updated?”
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
I already opened a ticket 2-days ago, and no response
Sorry for support delay, our developer will check and support as soon as possible. Thank you!
Hi, I’m having a problem with installing this theme. I get an error when installing the WPBakery Visual Composer plugin. Please assist as soon as you can. Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
After trying to submit a ticket, it says I need to extend my support. Since the issue is on your end, I don’t believe I should need to pay for additional support. The theme I paid for is currently broken as others are having the same issue. Please assist.
Hi,
Please contact with us to get plugin file: https://themeforest.net/user/oceanthemes#contact
Thank you!
I sent a message to the link you provided a few hours ago. Waiting for a response…
Hi,
We will check and send the plugin file to you as soon as possible.
Thank you!
Thank you! I received the link to the file and will test as soon as I can.
Hi,
We have just released a new version of the theme and the latest version of plugins.
Thank you!
Hello, I bought this hosting theme and I have some problems with it. After installation I get errors regarding 2 plugins witch are not available anymore: Wpbakery visual composer and Ot portofolio. How cam I fix this? Or is any update available woth new download links for this plugins ? Thank you!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Hi,
I bought Hosted theme for 49$ but I provided wrong personal data and invoice is bad. Envato market don’t want to generate new invoice. They told the only way is I have to buy this theme once again and then they will give me back money for my first buy.
But now I see Hosted theme costs 99$ so I will loose 50$
.
Could you give me some discount please ?
This is all about getting new correct invoice so nobody should get or loose any money in this situation.
Thank you.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 6 pm and Monday to Friday GMT+7
Thank you
Where is link to support ? I bought that theme and I have problem with some items on mobile phone.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Question about template color yet. Is is possible to change that green color in whole template by another one in some simple way ?
Hi,
Unlimited custom colors, you can easily change the color you want in the admin page.
Thank you!
Hi, Hosted theme is very expensive. Most themes cost not more 50$. So I can buy it but for half price – 49$. I don’t have more..
Hi,
Just in time we are planning a discount on this theme.
Thank you!
Hi I’m getting the following under WooCommerce:
Your theme (Hosted) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Please advise.
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
My problem about misaligned 3 column portfolio persists on my website avantgardesolutions.se.
When the portfolio site is loaded, many pictures are staggered on top of each other, and not in an ordered and aligned 3 column grid as per your template website.
Previously, I got the advice to put “-1” and it did not quite work, so please advise on how to fix this.
Best regards,
Mattias
Hi,
Please don’t worry, We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, Will the HOSTED theme work with WordPress 6.1.1? Thanks!
Hi,
Yes, Our HOSTED theme compatible with WordPress 6.1.1
Thank you for your interest in our theme!
J’ai acheter un thèmes qui m’oblige à acheter des plugins pour le faire fonctionner comme WHMPRESS pouvez vous le fournir… sa évite de chercher ou de nous perdre dans nos recherche… 
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
THE template is not update in download ….
Hi, please say clearly your problem. Do you wanna update theme?
Hello, I like your theme HOSTED, may I know when will it be upgraded to support the latest 5.4 or 5.5 as some of the plugins not works on 5.2 version.
Hi,
We’ll provide a solution to fixed your issues.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I need a 2020 update on google pagespeed speed optimization for themes: http://demo.oceanthemes.net/dataserv/
link check speed load time SEO website: https://developers.google.com/speed/pagespeed/insights/ I will agree to buy your themes immediately if the themes are optimized.
Hi,
Sorry, we can’t optimize demo site for mobile speed, to get a good score on mobile, you need to optimize your images as reduce image size and image quality, use CDNs for images and etc…
And you need to delete a lot of unnecessary blocks with your site.
Thank you so much
Do I need a WHMCS license to use this? what if I have WHMCS Press
Hi, you still need a WHMCS license, WHMPress only connects your WordPress website with WHMCS.
Alt tags are empty. How is it possible to fix this?
Hi,
We’ll update this issues in next version.
Please submit a ticket and let us know where alt empty, we’ll fixed for you soon: https://oceanthemes.ticksy.com/
Thank you
hi there, the demo whmcs is not working very well . . http://wpdemo.oceanthemes.net/hosted/client-area/
Hi, we’ll check and fix it now.
Thanks for your comment.
Hi there
Am considering buying this theme, however, I noticed it’s not been updated since 29/05/2018. Is this a sign that it’s no longer in active development/receiving updates? Also, I’ll be using it with WHMCS but have noticed that the Client Area part of your Live Demo never seems to load?
Kind regards Steve
Hi,
We’ll check and update the theme to compatible with plugins and WordPress latest version. As soon as possible.
Thank you for interest to our theme
requesting refund for purchase.
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
Can you help me find out the classes that i can use for this theme?
i have an input box and a button in the Html section on the page
i want the look to match the theme that i got
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much.
Hi i am interested in the theme but not ready to integrate with WHMCS, the domain checker will it work and if so is it linked with woocommerce so that clients will be able to purchase the domain available?
Hi,
This theme is compatible with WHMCS and WHMpress plugin. But you can’t sell domain with Woocommerce.
Thanks for interesting our theme.