927 comments found.
Hello,
Can’t submit ticket, I logged in with Envato success with profile, but during submit new ticket your support system required it again and can’t verify that, see my screenshot https://monosnap.com/file/0wvZ5RsHXFO387k3AsQztsvqy16xhG
Btw, my question just:
In Post, it has ‘Download” button, can I add more button such as “Premium version” with external link for my download?
Hi, i’m afraid is not possible to add multiple download buttons in that way.
But maybe you can add a classic block and use the shortcode generator: https://prnt.sc/ugm4b6
Can I use Custom Field to add more field and show it as button? Shortcode look not good, my editor won’t know and use it. I need it as a field and my Editor can put a links.
Probably you will need a developer, because in the front end the custom fields require PHP integration.
The quickest solution is the shortcode button and adapt with custom CSS (but you will need a developer if you are not fluent with CSS).
Alright, thank you!
Here is the website URL of one of your customers. See here – https://bit.ly/3lBAPCR . When you open this website on mobile, the blog post page doesn’t have that blue background and the screen is completely covered with white space. This is good when you apply Adsense on your site. Here is my website – https://www.weyouandtech.com/ . Open it on a mobile device and you can see how the blog post page has a blue background making the white space confined. It makes the adsense ads look dirty. How can I rectify it? I want a full white background on mobile devices without compromising sidebars in the desktop version.
Try this: https://prnt.sc/ufpacq
Thanks a ton! 
Is there any way to increase the font size only for mobile device?
No sorry, not for the moment.
I purchased but don’t happy with license active, I installed from localhost and active theme, then I moved to live domain and can’t active theme anymore, how can I active theme on live domain?
Btw, your support system has issue: 1/ DOC is out-date 2/ Ticket purchase verification is problem, can’t active.
Hi, i activated your license and now it should work properly.
Thank you! Btw, please make update for your DOC, you changed to new Cache system already (not use Autoptimize, ...), and package from download area (from themeforest) is not latest.
I can’t download the last version of this theme on evato, just old version, why?
Hi, i recommend you to register your purchase key and follow this guide to get the latest version: http://estudiopatagon.com/themes/docs/reco-wp/#ts-4
Some customers are not following Envato guidelines about 1 license per domain.
Hello, I need again some small help, i have updated theme to latest version and by mistake wordpress to 5.5 the problem i have:
On mobile devices the post pictures are not shown i tried to disable amp and optimisation but it does not help.
https://prnt.sc/ud2z2s and this is the website https://citajbibliju.com/Hi,
It looks like a technical error (your posts are hidden by a third party plugin or similar).
If updating all plugins do not solve the problem, you will need to open a new ticket https://estudiopatagon.ticksy.com/
Hi, The social icons in my website are not displayed correctly in both mobile and desktop version. Can you pls let me know how to resolve it.
website – wellnessdesired.com
screenshot – https://ibb.co/0cLD56B
Thanks for the support
Check if your Reco functions plugins is the same version as the theme, if updating do not solve the issue open a new ticket here: https://estudiopatagon.ticksy.com/ for technical support
Just Checked Your Demo – Awesome and Minimal Design. But Why You are Using H1 Tags for All Posts on Homepage.
I am considering to purchase your themes.
1. What is the fastest theme of all your themes? 2. What are the color changing options? I need a dark theme.
Hi,
1.- Are theme are pretty similar in terms of speed, but probably Veen is lightest one (just 1 required plugin).
2.- All themes includes color per sections, but Rein is an optimized theme for dark designs.
Hello. First of all – very happy with the theme. Loads quickly and looks good with many great features. Congratulations.
The plugin “Advanced Custom Fields PRO” – is the update for this plugin included in the theme or do I have to buy it separately? It says it needs an update.
“There is a new version of Advanced Custom Fields PRO available. View version 5.9.0 details. Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page. If you don’t have a licence key, please see details & pricing.”
Hi! thank you for your words!
Check this article: https://estudiopatagon.ticksy.com/article/14101/
It is a bundled plugin so following that guide will update the plugin (no license key is required, because we already purchased a developer license).
Thanks but I dont really understand this part “The solution is pretty simple, just remove ACF pro plugin and re install from the same message.”
Am I supposed to delete the plugin? How do I then reinstall the PRO version?
Then you can reinstall from Appearance -> install plugins.
It worked. Thank you:)
this is is perfect until you add adsense with adsense site speed will go down to 50% and me adsense income also gone down to 50%
But did you tried the Async scripts option? or lazy adsense? https://prnt.sc/u7ndah
Here is a website from a customer with the same theme but using async scripts: https://bit.ly/3lBAPCR
Hi It writes the titles of the contents on the main page as h1. Multiple h1 usage occurs when ranking posts on the main page, and this is detrimental to the SEO of the page.
From the grid-article.php pageI organize it. But then the home page contains 0 h1 and the post headers are h2. Post titles should remain h2 and there should be an h1 and this h1 tag should be the page name. Can you help me?
Hi, sorry for technical questions you will need to open a new ticket here https://estudiopatagon.ticksy.com/
But this looks like more a customization, so my recommendation is to contact a developer here https://studio.envato.com/ if you want to edit the default HTML structure.
Anyone recommend a good cheap hosting provider that can improve my google site speed test result? Thanks
hi. whats last ver of theme?
Hello , i want to tell you your theme is a TIME BOMB on your FTP space of domain host. Also keep in mind you have limited ionodes.. .. your functions.php is garbage.. you use add image size..which creates too many image thumbnails.. that are not used .. please correct this in your future releases.. PLEASE anybody who is using this theme .. please check your theme functions.php for lines..
add_image_size($prefix.'single_standard.. true ..
add_image_size($prefix.....why you dont use proper CSS to rescale the image thumbnail created by wordpress ? i dont understand.. my theme created 22Gb worth of thumbnails within 2 month of theme usage.. with rss aggretation..
22GB !!!!! thats a TICKING BOMB ..
Hi, there is a reason for that amount of images which i think it is pretty low compared to other themes.
If you display large images just rescaled with CSS that will affect the speed and the score on Google insight.
But if you are not ok with the image sizes, you can hire a professional to only add the image sizes you will use on the theme (maybe grid or classic only), from customer to customer the layout used can be different.
Maybe i can remove a few ones, but i can’t promise if that will affect speed.
Hope you may understand.
but this theme only uses the 150×150 for the thumb and you need a 840×400 for the big post image..if you run a blog.. you basicly just need these two..if you dont use a slider.. with big image.. my wordpress created like 10x files of each post.. some of them are like 5-10mb.. its crazy…
the portfolio slider is not important i think.. and all other thumbnails created by your functions.php is garbage. i tested it.. all other files are unattached..just filling up your valuable FTP space.. and if you are a beginner..and wonder where your space is wasted upon..you cant find the reason. i think.. you should tell the people more about this problem .. i found a good post about this type of WP themes. It will consume all your space on your hosting..
Hi there .. does this theme include the update for the ACF Pro ? mine keeps asking for the update..but i dont have license for it.
Hi, check this guide: https://estudiopatagon.ticksy.com/article/14101/ yesterday we pushed the new version of ACF (it’s not needed a license)
please, i need a update to compatibility with woocommerce 4.4.
Your theme (Reco) contains copies of outdated WooCommerce template files.
Hi ! really love your work, and got the theme for a few month now and it’s perfect !
Quick question : on the HSOP PAGE : is there a way to add custom block of texte on the shop homepage ? because right now i can just display product, nothing more. Thx for this info
Hi,
I’m afraid is not possible, probably you will need a customization, but in case you are fluent with code, edit reco/woocommerce/archive-product.php
Hello, I wanted to know if this theme has a feature or not. Is there any way to enable infinite post load (single post) where user can keep on seeing older posts automatically when he/she scrolls through any post? Thanks!
Hi, no sorry we don’t have that feature for this theme.
Hello, I would like to hide titles from home page because i will use pictures only, how can i hide that https://prnt.sc/u25ebc ? Best Regards
Hi, sorry we don’t have an option for that so probably you will need a customization, in case you need a developer i would recommend this website: https://studio.envato.com/
Hi,
In my website wellnessdesired.com in mobile view, the menu is showing as white box. Only when hovering over, the Menu Labels are seen .
Can you help to guide on where to change the label color to yellow always
screenshot here – https://ibb.co/yBfpMPF
Hi,
I recommend you to wait to the next update, with newer version of Redux panel, they changed the way how colors are rendered on the front-end.
Or in case you don’t want to wait, you can try a rollback plugin https://cl.wordpress.org/plugins/wp-rollback/
So, can we not change the color of Labels in Mobile Menu now ?
And are you saying that the latest version of Redux panel is causing this issue ? If so, can you provide manual override to change the color ?
Appreciate the help
Hi, yesterday was pushed the new update, i recommend you to follow this guide: http://estudiopatagon.com/themes/docs/reco-wp/#ts-4 after updating the theme, the issue should be fixed.
Hi, thanks for the great theme. Everything works OK except two small issues:
1. With Reco 4.5.2 on wordpress / Google Chrome. Single posts get rounded corners while the top-right one is NOT!
2. Social widget icons, twitter, facebook ,etc.. are too big in bottom panel. Is it possible to change the sizes?
Hi, i just replied on your ticket system, if you have any other question you can contact us there.
Regards!
