300 comments found.
Hi there, i want to show you one issue on the homepage. Here is the short video about the issue = https://youtu.be/ckXyqkDMDvg
My user name is Khalsa007
Can you please reply ASAP as I have to show the website to the client and today i have to show the site to him.
The website’s URL is = https://thindtransportgroup.com.au/
In the video, i showed this image URL = http://pluginspoint.com/geoport/wp-content/uploads/2020/04/video_img_shape.png
Hi, Thanks for your question. Yes, its a mix-content issue because this image load from our demo website that’s why it showing it not secure. you can easily fix these issues edit your homepage and edit the video section and replace the video background shape with the same image. Video background shape images already available on your media library.
http://prntscr.com/uby9bxWe already fix your issue. please clear your cache and check your website.
Best Regards
Hi dear sir, i have downloaded geoport theme few days ago, i need some help, like removing some contents, section, changing image, remove animation loader on start. Can you please help me with that? Its very urgent task.
Could you please provide me any instant chat way, like whatsap, skype or any else? Please please reply me urgently.
Asif
Hi, Thanks for contact with us and choose our theme. We only provide support if there is an issue on our theme like bugs, error, installation issues, demo content issues, etc. Custom development issue is not under our theme free support like change content, image, animation, etc but we are happy to assist you if you don’t understand anything. please send us an email with your issue. we are happy to assist you.
Support Email: johanspond@gmail.com
Best Regards
Hi there, my client is asking me to show only 3 services in this area = https://prnt.sc/u7dc68
currently showing 4 services in one line. Please let us know how can i show only 3 services instead of 4.
So that the images can be bigger for these services aswell. His plan is to show 3 services on top and 3 on bottom.
Hi, Thanks for your question. if you want to show 3 services column instead of 4 just delete one column. It automatically reverses into 3 columns because we use the Elementor page builder 4 columns. if you need more information please let us know we are happy to assist you.
Reference Screenshot: http://prntscr.com/u7v4u3
Support Email: johanspond@gmail.com
Best Regards
Yes, i will need more help to get this issue solved. I just sent an email to your gmail id with login details and a very short video about what is the actual issue.
I had sent the email with short video and the login details 2 days ago. Today is Monday and i have not got any reply yet. Please get me the answer as the client has been waiting for me to fix the issue from last 2 weeks. I informed you about the issue a few days ago. Please do not make it more delayed. I will be thankful to you guys.
Guys, Monday is also gone. Will i get the reply?
Looks like I will have to do something stupid only then I can get your attention. Let me give a 1-star rating. Hopefully, then you will be checking my messages and get me the reply. Do not worry, once the issue will be solved I will update my review at the same time. I just have to do something stupid so that you can take this thing seriously. As I have not got any reply from you from last many days.
Hi, Thanks for your email and feedback. Last two days we are out of the service and our office is closed that’s why we are not able to contact you. We hope we check and solve your issue as soon as possible.
Best Regards
Willl keep waiting for the reply.
Hi, We already replied to your email. please check your email and reply back to us. we are happy to solve your issue as soon as possible.
Best Regards
Hi john, I have one more question, where i can see ready made layout/template available for geoport theme?
Hi, Thanks for your question. we are not sure which ready-made layout or template you are looking for. If you want to see the demo of the theme you can visit our demo site or import all the demo content via your Dashboard.
Best Regards
Hey author, i just purchased geoport theme while upload on wordpress it saying, the package could not be installed. the theme is missing the style.css stylesheet.
Please help me on it immediately i have to handover the site today.
Hi, Thanks for your question. It looks like your upload the wrong file that means you upload a full download file, not the installable file. The full-zip file contains with theme installable file, documentation, demo content, etc. Please upload the theme file only (geoport.zip).
If you download full file then extract your zip file and upload only geoport.zip file only. we hope it solves your problem. if you need more information please send us an email directly via our support email.
Support Email: johanspond@gmail.com
Best Regards
Hi I am not able to get Contact form for the following on home page-3
Get a Qoute [contact-form-7 id=”920” title=”Get A Quote”]
Track your order [contact-form-7 id=”928” title=”Track Your Order”]
Both are missing from the imported theme
Hi, Thanks for your question. We check your issue and informed you as soon as possible.
Best Regards
Please expedite the process as we need to live our website in two days from now.
Hi, We already check our theme demo import file and everything is working fine here. can you please share a screenshot with us. it better for us to check and assist you.
Support Email: johanspond@gmail.com
Best Regards
Mail Sent Please Check.
Already replied to your email.
Thanks
Hi… I’m looking for Wordpress theme for my delivery service business. Did I get following features in this theme? 1. Signup and Login for users with Profile and order history and tracking. 2. Order page with pickup and delivery location preferences for order placement. 3. One more order page with only delivery location and add file option.
Hi, Thanks for your question. The features you are looking for not available right now and we are working on it to add some new features. If you want you can use some order tracking system WordPress plugin to manage your order history and tracking.
Best Regards
Thanks for theme. Its good and useful. But latest my breadcrumb doesn’t work. I update my theme but nothings change. And my services still doesnt work and I don’t use.
Hi, Thanks for your question. if you provide us more information it better for us to check and assist you. please share your development site URL & some screenshot with us. we try to check your issue and informed you as soon as possible.
Support Email: johanspond@gmail.com
Best Regards
Thanks a lot. Im very happy with support team of team Geoport from Johan Spond. I strongly recommended this developing Geoport Theme team. 5 stars
Hi, i’ve installed the theme and imported the demo. However, only the homepage such as home 1, home 2, home 3 of the front page is working fine.
But when i wanted to edit the “about” section or other pages. It shows me “The requested URL /about-us/ was not found on this server.”
I tried to add new page. then i set the template to “elementor full width”, i can customize on draft, but when i publish it. it becomes error 404.
Can check about this bug?
Hi, Thanks for contact with us. We check our theme and everything is working fine here. It very difficult for us to assist you without check any back-end issue. Feel free to send us your development site login details. Our support staff checks and try to solve your issue as soon as possible.
Support Email: johanspond@gmail.com
Best Regards
Alrights. I have sent you the site login details. Let me know if you got it.
Sorry, nothing in the email. can you please check and resend again.
Thanks
I’ve sent again. Let me know if you have problems login in. 
Already check and solves your issue. please check and informed us.
Thanks
Hi, I have turned off in Blog section blog user, comments etc but yet it still shows on the website – https://wiwe.com.au
Hi Thanks for contact with us. Please allow us some time to check your issue and we informed you as soon as possible.
Best Regards
Hi, Fix the issue and release a new version. please download and upload the latest version of the theme and plugin. we hope it solves your problem.
Best Regards
Hi, updated. It fixed the blogs but not when you have them showed on the home page. Have a look at bottom of my site where it says MYNEWS – still shows by Admin and 0 comments
Hi, Thanks for your information. You can only disable blog details page user or meta-information via the theme options but if you want to disable the home page bottom blog section user information you need to edit your hope and edit the blog shortcode and you find some options to disable the author or comments info.
Please check the reference screenshot for more details: http://prntscr.com/u0xx9p
Best Regards
Awesome, thanks for that.
You are welcome. If you are happy to use our theme and support please don’t hesitate to give us five-star feedback with some valuable comments.
Best Regards
I want to buy the theme but I need to know if other people can visit my website to track there parcel in different countries? Do I need any additional plugin to do that ?
Hi, Thanks for your question. The parcel tracking system is not available right now. If you want a tracking system you need to do it by yourself or hired someone to add these features.
Best Regards
Hi, in the Geoport options in the button link I want to open in a new tab a URL, how would I do it?
Hi, Thanks for your question. We check your issue and add a new option to open the URL into a new tab. Now you can easily manage your menu button link via the theme options page. please download and install the latest version of the theme and plugin. we hope it solves your problem.
Best Regards
I get a SSL error because somewhere in your code it is loading this image and I can’t find where it’s coming from. http://pluginspoint.com/geoport/wp-content/uploads/2020/04/h2-blog-bg.jpg
Hi, Thanks for contact with us. you can easily fix SSL error issues using a really simple SSL plugin or just replace the same image again. when you use SSL Certification it not automatically redirect you all permalinks to HTTP to HTTPS that’s why it showing the SSL error.
Best Regards
Hi, You need to update the same image form your media library as flowing the attached screenshot.
http://prntscr.com/tziv06Best Regards
Hi,
I have issue in importing demo content automatically or manually. and it gives Internal server error 500. Tried increasing memory size and still giving the same error. Please help.Thanks
Hi, Thanks for your question. we just check our theme demo import and everything are working fine here. can you please send us an email with the error message it better for us to check and assist you.
Support Email: johanspond@gmail.com
Best Regards
Where do you stop Elementor from target=”_blank” on the service list?
Hi, Already Fix and release a new version.
Thanks
How do you stop opening a new tab every time you click on a Service?
Hi, Already Fix and release a new version.
Thanks
Services doesn’t update. Changed the services and they all go to same old one from demo import. https://wiwe.com.au/service/wiwe/
Hi, Thanks for your question. we use the Elementor page builder on our service details page. please update the service details using Elementor. we hope it solves your service details page issue.
Best Regards
Hi there, Purchased this awsome theme a few days ago. Yesterday a new version of WordPress came. Because of that, your theme and Revolution Slider plugin is not doing a few things. For example: If I want to show arrows, progress bar then these settings are not getting turned on. It gives an error that because the WordPress is 5.5 and the revolution slider should be updated to the latest version only then the issue will be resolved. Please update your theme as soon as possible, or I will have to downgrade WordPress as I have to show the website to the client today in the next few hours.
Website’s name is = https://thindtransportgroup.com.au/
The more people are saving their sliders, the more people have to delete everything for the slider revolution and re-do everything. So, please update the slider revolution as soon as possible with the theme update. If you do not understand what i mean, then just trust me i know what i am saying. Update the plugin ASAP otherwise you gonna have so much trouble with support answering the same question again and again.
2nd issue is the video play button. Hi there, I have created a video for my client and i want to show that video on the homepage but looks like after the WordPress updated to the 5.5 version the play button is not working at all. Please help ASAP. i just shared the login details with you guys from this link https://themeforest.net/user/johanspond Please check your email.
I have fixed the video issue by my self. Please update the plugin to the latest version = Slider Revolution v6.2.18
Otherwise i will keep facing the issue and i have to show the site to the client today.
Hi, Thanks for your question and sorry for the late response. we always try to update our theme with all the latest plugins. we update our theme within a few hours. we hope it solves your problem.
Best Regards
Hi there, the last update for this theme was === version 1.0.4 – 4 July 2020 === Please confirm if you have updated the theme and mentioned that you have updated it on your profile too. So that i can redownload the theme and update it. Please see the screenshot here = http://prnt.sc/tzldva
Hi, We are working on it to release a new version. When we released it we informed you and you received an email notification.
Best Regards
Hi, We already update our theme please download the latest version of the and install it again.
Best Regards
Hi guys, thx for making the new release. Yes, i updated the theme an hour ago but looks like 2 mints ago you uploaded one more update. So yeah i am currenlty uploading the new update again. Thanks.
I just have downloaded and uploaded it but looks like you guys have added the new update release on your profile but did not added the/forgot to add the actual new file/updated file in the downloads. Please do not do that. Once you are ready only then tell themeforest that you have a new version because when someone like me get the email. I downloaded the updated version and then finds out that it was time waste as you have not added the new version yet.
Hi, Thanks for your information. Whenever we found any issue or our client-facing any issue on our theme we try to fix these as soon as possible and release a new version.
Best Regards
Let me explain my self propertly so that you do not waste your time by repling something not relevent. You updated the theme today = === version 1.0.5 – 15 August 2020 === and then i uploaded it to my server. Then you again updated the theme a few mints ago, but you forgot to add the new updated version = === version 1.0.6 – 15 August 2020 === in the download section for me to download the new file. I still am able to download the 1.0.5. Please do not do that as it waste both of us time.
Hi, Thanks for your information. Today we release 2 different versions and every time our theme update version approved via Themeforest. every time we release the update file and submit Themeforest for approval. We are not adding the updated version on our profile if we want also when Themeforest approved update version every client got an email notification.
When we release a new version we always mention it on the Changelog section.
http://prntscr.com/tzzwijBest Regards
I know you released two different versions today and that is what i already said above. I do not know why you are telling me the same thing. For reset of your answer, i can not answer as your answer is not understandable at all. Please write incorrect English only then i can answer. Or you no need to answer about this issue. As i said something else and you understood something else. So, just leave it. Just understand this = When your 1.0.6 version is ready to be downloaded then please do let me know. Because when i sent you a message last time. I already had uploaded the theme which you updated today for the first time. And then you guys again released one more update. And then i downloaded that new release but it was not newly released which got downloaded. The older 1.0.5 was downloaded. I hope now you have understood what i was saying. If still not understood then no need to worry i will try to download the new version after a few days when it will be ready to be downloaded. I know you will say it is ready to be downloaded. If this is your answer then please read my messages once again as i am saying something else and you are understanding something else.
And if you did not understand what i said above then please do not reply as it will waste both of us time.
i bought your trucking website, eb367efa-b542-4a5d-ac9d-325e0d4ff611 is my code. i can’t figure elementor out, iy’s not respornsive as claimed and i would like a refund
Hi, Thanks for your question. If you can’t figure out Elementor responsive issues you need to read the Elementor documentation file carefully or you need to share a screenshot which section you are facing the responsive issue.
If you want a refund please send us a refund request. we are happy to refund you.
Support Email: johanspond@gmail.com
Best Regards
Is there a way I could have header 2 with footer 1? Or how can I add a fourth column to the footer 2??
Hi, Thanks for your question. Yes, you can select your default header and footer style via the theme options page.
Best Regards
