192 comments found.
I’m trying to review your difference demos and when I click on anyone of them, then page just keeps loading and never opens up.
Please check the demo now. Thanks for your feedback 
Hi, work in wp 5.7?
Hi ggabbi, Thanks for your interested Pixi theme. yes, Pixi is working in wp 5.7 Best regards
Hello,Is it possible to get Home full screen slider?
Hello,Any update soon?
Hi, Thanks for using Pixi theme,
- you could change the slider layout size to full screen from the layout tab. https://ibb.co/mCcMKNL - We’re working to publish a new update soon. Please stay tuned!Best regards
Hello,
I like Pixi theme but how can I get the same Ruya portfolio? https://motivoweb.com/ruya/demo/portfolio/paper-branding/Hi, Thanks for your interested Pixi theme.
sorry for the delay, we was working on a new update. there is an option to change layout portfilio to full layout. https://prnt.sc/12mnfphBest regards
Hi, “Design options” changes/settings are not working in wp bakery. Please help.
Hi, thanks for your use Pixi theme.
- Please install the latest update of Pixi theme and Pixi_core plugin and hard clear your browser then check if the problem still exist.
- If the problem still exists even after that please send me via our email support@motivoweb.com your login credentials, so we can help you. have a nice day
Best regards
How do I request a refund? I submitted a request over two weeks ago on Envato’s site and got no response.
Hi,
please send me via our email support@motivoweb.com your reason to request a refund and we will approve it! Thanks.
Best regards
Why the Privacy-Cookies notification is not showing ?
Hi,
Please add plugins as Cookie Notice or Cookie Consent to assist you in making your website GDPR compliant
shorturl.at/ghyKQ
Best regards
Hello! I’d just purchased your Wordpress theme Pixi. I am excited to set up a visually appealing site but I’m struggling to navigate the settings and set up my site in a way that I’d seen in the demo of the theme. Do you have any guides or video tutorials? Thank you!
Hi, Thanks for use Pixi theme.
- When you purchased Pixi theme, you can import demo data, so it will look like the live site. Then you can edit and customize for your site.
- Please check the documentation, here is a separate section about Installation https://www.motivoweb.com/pixi/documentation/#one-click-installation
- If you have any more question please do not hesitate to contact us via our email support@motivoweb.com , you are welcome, have an awesome day
Best regards
Thank you for your reply! Unfortunately, my Header Images are very bad quality, even though I uploaded them with a very good resolution. Any ideas on how to solve this?
Hi,
please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look ! Thanks.
Best regards
Just sent. Thank you!
I just face a problem, whenever I tried to open pages that contain Package Box elements, the site crash on that page and through an internal error server !
Hi,
Thanks for use my theme
please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look ! Thanks.
Best regards
It seems it doesn’t. I have just repurchased the theme from my other account and I still don’t have the option to edit the website. WP Bakery not functioning and seems like I can’t license the theme. Even though I purchased it twice (because I have changed the domains and I tought that this may have caused the issue) Also I am waiting all day for a reply on my email and still nothing.
Hi, the theme work in wp 5.5?
I’m so sorry for being late in my reply. yes, Pixi theme work in WP 5.5
I needed to reinstall the theme and I can’t seem to locate where I need to enter the purchase code. Can you please advice me?
Hi, Thanks for using Pixi theme,
Step 1: Download the installable theme from ThemeForest (pixi.zip) Step 2: Access your server via FTP or SFTP (if you aren’t sure how usually your web host will have instructions somewhere on their site) Step 3: Browse to wp-content/themes/ Step 4: Delete and override the “pixi” folder files with the new ones downloaded in step 1. Step 5: Browse to wp-content/plugins/ Step 6: Delete and override the “pixi_core.zip” folder files with the new ones downloaded in folder plugins.
Best regards
That didn’t fixed the issue and my WP bakery is still not active. Please, let me know If I need to repurchase as I need to rebuild my website
- please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username /password ), so we can help you.
Hi there,
I purchased your pixi theme 2 years ago and never had problem with it until now. The visual composer is not working anymore and so I’m not able to update the pages content, please help.
Thank you
Hi,
Thanks for use Pixi theme
please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look ! Thanks.
Best regards
Hi, can i use videos instead of photos on carousel slider? Something like that – https://demo.kallyas.net/travel-blog/ but with auto play carousel and auto play video? Thanks in advance.
Hi there,
I noticed a “fade in” effect when the page loads—although the preloader is disabled, is there an option to remove this?
Hi, I have 2 small questions. 1.) the header (5. and 6. option) isn´t shown correct. Nothing to see when I choose the last options. Also the Menu doesn´t work. Very sad because this is what I like to use. What I did wrong? 2.) I like to install 2 columns beside each other. But I don´t find the correct field to choose. Where it is or what is the name? Best Regards, Henning
Hi, Thanks for using Pixi theme,
We will be glad if you attach some screenshots to your issue, please send me via our email support@motivoweb.com ( your Link to your site and screenshots ) as we do not understand. ! Thanks.
Best regards
How can I change title bar about us page image
Hi,
Thanks for using Pixi theme, please go to Page -> page option section -> titlebar tab -> background https://prnt.sc/rysmg8Best regards
Hi, kudos for the excellent work on theme!
I have a problem with animated waves. They don’t play… I did the demo import and rows with animated waves shows without wave graphics at all. Only static waves shows up.
What can i do?
Thanks!
Hi,
Thanks for using Pixi theme
please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look ! Thanks.
Best regards
I send it! Check your mail. Thanks for fast reply.
Please install the latest update of the theme Version:1.0.5, Thank you! have an awesome day
I did the update 1.0.5 but nothing happened. Bug still existing… 
Hi, please send me via our email support@motivoweb.com your login credentials ( FTP credentials ) .so we can take a closer look ! Thanks. Best regards
I can’t give FTP credentials but i gave you a wordpress account admin, so you can add an FTP access plugin to do what you want. Please help me asap cause it’s a client project. Thanks
I will send you an email now.
I have another problem, it’s not working “equal height” of WP Bakery with the theme… i have same version on WPB on other sites with same settings and don’t work with pixi. Can you help me?
Hi Artifex-Net,
please send me via our email support@motivoweb.com your login credentials, so we can take a closer look! Thanks.
Best regards
work in wp 5.4?
yes, Pixi theme compatible with WP 5.4 version.
changelog?
I have lost my purchase code and cant find it now. I need it to register my premium plugins. kindly inform me how I can find my purchase code
Hi,
when you purchased Pixi theme, you don’t need a license key. Because we’ve purchase Visual Composer and Slider Revolution Extend license and you can use it when to use pixi theme without register.
Best regards.
