184 comments found.
Is there an update for the newest WPBakery? The last update was June 2022 and is 6.10.0 but it’s saying the newest update is 6.13.0.
Thanks for use Pixi theme,
Please deactivate the WPBakery Page Builder plugin and remove it, Then Re-install WP Bakery Page Builder from the notice that appear on the top of the screen, click on begin installing plugins https://bit.ly/3nxLIGL
Kind regards,
I really don’t like this theme, I have try many times this theme but always missing files, errors and setup is very difficult. is there any refund policy because now I really going to write very bad feedback. how themeforest.net allow you to sale this theme. Let me know
Hi mrndesignstudio,
We are sorry the theme does not work for you.
Pixi theme is working without any problems, there is no issues in theme installation and tested by Envato team.
If you need help just send me a message via our email support@motivoweb.com to clarify the problem you have had, and I will help you 
Envato have some envato refund policy for their customer and author that link bellowed https://themeforest.net/page/customer_refund_policy
If you are not going to use it, please feel free to submit a refund request here and we will approve it: https://themeforest.net/refund_requests/new
Best regards.
Please check I sent you request.
I sent 5 days before you refund request but you did not response. What are you doing?
Hi there I am using this theme now but its header is not working please reply ASAP. it is very urgent
Hi, Thanks for using Pixi theme,
- Please go to Appearance > Theme Options > header https://motivoweb.com/pixi/documentation/#header-options- to change header in specific page, please go to Go to your page (ex:homepage) -> scroll to page option section -> Header tab
- Please make sure that the header option in the page option is empty. Go to your page (ex:homepage) -> scroll to page option section -> Header https://motivoweb.com/pixi/documentation/#page-options
- If the problem still exists even after that please send me via our email support@motivoweb.com your login credentials ,so we can help you. have a nice day
Best regards
Hi there 1. HOw I can add cart icon in menu? 2. How I can setup menu? 3 insted of add to cart i need buy now direct
Need quick response. bro it is bit urgent.
93c5d0ec-0884-41da-994a-f3b11ada4737
Hi WPbakery no longer save changes, what can I do?
Thanks for use Pixi theme,
- Please make sure that you have the latest update of WPBakery Page Builder plugin, you could update WPBakery Page Builder plugin via deactivate the plugin and remove it, Then Re-install it.
- If the problem still exists even after that, Please disable the plugins one-by-one and test WPBakery Page Builder plugin after each plugin is disabled.
Best regards
Thank you for your quick response, It was because of one plugin, now I am facing an issue with the header, I can no longer change it.
Hi redjohn,
- Please check the documentation, here is a separate section about the Header. Appearance -> theme options -> Header http://motivoweb.com/pixi/documentation/#header-options http://motivoweb.com/pixi/documentation/#main-menu-options- to change the header on a specific page, please go to Go to your page (ex: homepage) -> scroll to page options section -> Header tab -> select Header. https://prnt.sc/LhoOoF9unXSf
- if the problem still exists please do not hesitate to contact us via our email support@motivoweb.com .We will be glad if you attach some screenshots of your issue with a link to your site.
Best regards
Hi, is compatible with Wordpress 6.1.1? Thanks
Hi, Thanks for your interested Pixi theme. Yes, Pixi is compatible with the last Wordpress version.
Hi, do you support WordPress 6.0? When I am updating I will get a critical error.
yes, pixi theme support WordPress 6.0, you could updating without any problem.
How do you add copyright information to the footer? Not like in a widget but centered at the bottom?
Hi, Thanks for using Pixi theme,
please go to Appearance -> Widgets -> Footer widget 6. https://prnt.sc/lsqzoC2jbbSVBest regards
Hi, I want to update the WP Bakery plugin but I am getting error with comment “To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?”
How can I get the latest version of the plugin?
Hi straure2, Thanks for using Pixi theme,
- Please deactivate WP Bakery Page Builder plugin and remove it, Then Re-install it to update the plugin. https://bit.ly/3nxLIGL OR download them from this link https://goo.gl/r4KY9d- you don’t need a license key registration, because we’ve to purchase WPBakery Page Builder Extend license and you can use it when using pixi theme without registering.
and if you still need any help just let me know, you are welcome
Kind regards,
Hi, I have to host some fonts (Open Sans and Open Sans Condensed) local because of GDPR… so how can I add this instead of Google Fonts?
Hi, Thanks for using our theme,
- You need to remove font function to remove google font link, please go to pixi theme file, then function.php line 14 https://prnt.sc/26rgewt - To add Local Fonts in WordPress, please follow these easy steps: Step 1: Download google Font File. Step 2: Upload Font Files To Server. Step 3: Add CSS For Font Face from Appearance -> Customize -> Additional CSS. https://prnt.sc/26rgw3f https://bit.ly/3spuHBRBest regards
hello, there will be a discount for cyber week?
Hi, Thanks for your interested Pixi theme. Unfortunately, There is no discount for Pixi theme. Best regards
Hello, my slider revolution and bakery swap seems to be unregistered, and i can’t find the key.
Hi, when you purchased Pixi theme,
you don’t need a license key registration, because we’ve to purchase WPBakery Page Builder and Slider Revolution Extend license and you can use it when using pixi theme without registering.
Best regards
Hi, work in wp 5.8?
Yes, the Pixi theme is compatible with the latest Wordpress version. Best regards
I’m trying to review your difference demos and when I click on anyone of them, then page just keeps loading and never opens up.
Please check the demo now. Thanks for your feedback
Hi, work in wp 5.7?
Hi ggabbi, Thanks for your interested Pixi theme. yes, Pixi is working in wp 5.7 Best regards
Hello,Is it possible to get Home full screen slider?
Hello,Any update soon?
Hi, Thanks for using Pixi theme,
- you could change the slider layout size to full screen from the layout tab. https://ibb.co/mCcMKNL - We’re working to publish a new update soon. Please stay tuned!Best regards
Hello,
I like Pixi theme but how can I get the same Ruya portfolio? https://motivoweb.com/ruya/demo/portfolio/paper-branding/Hi, Thanks for your interested Pixi theme.
sorry for the delay, we was working on a new update. there is an option to change layout portfilio to full layout. https://prnt.sc/12mnfphBest regards
Hi, “Design options” changes/settings are not working in wp bakery. Please help.
Hi, thanks for your use Pixi theme.
- Please install the latest update of Pixi theme and Pixi_core plugin and hard clear your browser then check if the problem still exist.
- If the problem still exists even after that please send me via our email support@motivoweb.com your login credentials, so we can help you. have a nice day
Best regards
How do I request a refund? I submitted a request over two weeks ago on Envato’s site and got no response.
Hi,
please send me via our email support@motivoweb.com your reason to request a refund and we will approve it! Thanks.
Best regards
Why the Privacy-Cookies notification is not showing ?
Hi,
Please add plugins as Cookie Notice or Cookie Consent to assist you in making your website GDPR compliant
shorturl.at/ghyKQ
Best regards
Hello! I’d just purchased your Wordpress theme Pixi. I am excited to set up a visually appealing site but I’m struggling to navigate the settings and set up my site in a way that I’d seen in the demo of the theme. Do you have any guides or video tutorials? Thank you!
Hi, Thanks for use Pixi theme.
- When you purchased Pixi theme, you can import demo data, so it will look like the live site. Then you can edit and customize for your site.
- Please check the documentation, here is a separate section about Installation https://www.motivoweb.com/pixi/documentation/#one-click-installation
- If you have any more question please do not hesitate to contact us via our email support@motivoweb.com , you are welcome, have an awesome day
Best regards
Thank you for your reply! Unfortunately, my Header Images are very bad quality, even though I uploaded them with a very good resolution. Any ideas on how to solve this?
Hi,
please send me via our email support@motivoweb.com your login credentials ( Link to your site, WordPress Admin username / password ) .so we can take a closer look ! Thanks.
Best regards
Just sent. Thank you!