836 comments found.
The Slider embed in theme jsut look like a simple image… Is almost impossible just drag and drop the text content we need to place , is serious we have to create colluns right, center or left to TRY to place the text in the BEST place in a background image? This ’’Slide’’ not allow user to put the image EXACLY where we want? This is not a slide, this is just a image background
Hi,
Thanks for the purchase
As noted, Medicare’s slider is not drag and drop slider, although you can use any page element available in page builder to place the content (including rows, columns etc..). This provides a great deal of flexibility, usually enough for most of the uses..
If this is not enough, you can always use third party slider such as Revolution or Layer Slider.
Anyhow, if this is a showstopper please let us know and we will refund you.
Kind regards,
BoldThemes team
Hi,
it is possible to add inside Tabs – Tab Item a shortcode?
Thank you.
Hi,
Currently not, but we see no reason why you would not be able to do that. We will change this in our next theme update. In the meantime in order to enable this, you can do the following.
Edit medicare.php in your Medicare plugin folder and locate the following lines:
<div class="tabAccordionContent">' . wptexturize( wpautop( $content ) ) . '</div>
change them to:
<div class="tabAccordionContent">' . do_shortcode( wpautop( $content ) ) . '</div>
There should be two such lines. Once you implement the changes, you will be able to add shortcode to Tabs and Accordions
Kind regards,
BoldThemes team
Thank you so much for such a great support.
Now I do not get utilized the shortcode on other tabs just in the first one. It is possible to do a workaround? If I click on other tabs to reload it?
Thank you for your time.
Hi, managed to get the tabs on click event but how can i reload the shortcode? Is there a solution?
Here is my test code for on tab click event:
const tabClickEvent = jQuery(document).ready(function () {
jQuery('.tabsHeader li').on("click", reloadShrtCode);
function reloadShrtCode () { alert("test"); }
});
removed
Hi,
Unfortunately there is no way to reload a shortcode using JavaScript unless you load tab content via ajax which is a completely different story. Shortcodes are rendered on the server side.
Potentially you could move the entire shortcode wrapper from one tab to another in the dom using JavaScript, but that will not “reload” it – it will leave it in the current state and make it visible on the active tab.
If you need a shortcode on each tab, can you just place it on each tab?
Kind regards,
BoldThemes team
Yes, I can put it to other tabs but then the shortcode object is not formatted right as in the first tab.
The CSS and JS are not reloaded right as in the first one.
I test it whit PDF Embedder and the pdf in the first tab is right but in second is broken.
I think I need to apply the CSS from the first one to others on that click event?
Thank you for taking the time to help us.
Hi,
Can you please send us the url of the page with multiple pdf viewers on tabs so we can take a closer look?
Have you tried placing multiple viewers independently of tabs on a single page? Maybe the issue is with the viewer – all the shortcodes we have tried preserved css styling on all tabs regardless of the number.
Kind regards,
BoldThemes team
Hi,
As far as we can see, there is a problem with the pdf viewer width / height on the second tab, probably due to the fact that the tab is not visible when the viewer initializes.
We are not sure, but we assume that you are using the following plugin: https://wordpress.org/plugins/pdf-embedder/
If so, it seems that you can set the height and width manually – https://wp-pdf.com/free-instructions/ (size and shape section). Try setting the size manually on all tabs and see if it helps.
Kind regards,
BoldThemes team
Thank you for your time and support.
Hi, when I share posts from website to facebook some of them shows poste date and author name with no space between title and category. And some other posts are shared normally showing only title and description. How can I fix that.
PS: I have the theme purchased from another account.
Hi,
The best option for taking full control over the open graph meta tags and the appearance on SN is to use the specific plugin such as YOAST – https://wordpress.org/plugins/wordpress-seo/ or similar.
Kind regards,
BoldThemes team
Hi,
You need to take a look at open graph tags in sources of these pages to see if there is any difference.
Also, you can use https://developers.facebook.com/tools/debug/ to see what Facebook sees on your pages.
Kind regards,
BoldThemes team
Okay, Thanks.
Having SAME ISSUE as previous user after upgrading. There is an issue with the builder/images. not loading properly, forcing blank and self links no matter what is selected. PLEASE LOOK INTO THIS
THIS ONLY STARTED HAPPENING AFTER UPGRADE MOMENTS AGO
Hi,
Please update the Medicare plugin as well. You have updated the Medicare theme, but you haven’t updated the Medicare plugin in the process.
Kind regards,
BoldThemes team
Hello, I would like to buy the theme if you can please help me to verify the below requirements;
(1) Create doctor lists, search Drs by specialty, doctor profile, review system, doctor appointment calendar, patients can book appointments directly
(2) Customizable Doctor profile and Customizable patient profile
(3) Customizable Patient registration
(4) Patient input own medical information, customizable
(5) Patient can upload documents on patient profile
(6) Multi level membership profile, doctor, patient, admin (or management)
(7) Admin to be able create or modify information or booking of either doctor or patient profiles or upload documents on patient behalf
(
The different memberships have inboxes and can message one another, but that again to be customizable (for example patient to be able to message admin only not doctor)
(9) The ability to integrate a video conferencing plug (like zoom)
(10) The video conferencing can be integrated as a button on the patient profile (11) Able to generate appointment reminders
(12) Doctors to be able to view patient information
(13) Doctors to be able to write clinic letters
(14) Clinic letters to be added to patients notes
(15) Integrate different payment options
Hi,
Thanks for contacting us.
Medicare is a WordPress template for a functionally fairly simple Medical website. It will certainly fall short for most of the requirements you have with its out of the box functionality 
Kind regards,
BoldThemes team
Hello,
it is possible to change primary menu just on a specific site?
Thank you.
Hi,
We assume that you mean specific page? Yes it is possible – at the bottom of page edit form there is a setting called Menu Name – you can add the Menu name there and the default main menu will be replaced with that menu on the specific page.
Kind regards,
BoldThemes team
Yes i mean page, thank you sir. It helped a lot. Appreciate your help.
Hi Team,
I need your Help! Because updated theme version is not working properly (Version: 1.7.6).
I have perviously purchased the theme and everthing is working fine with Version: 1.3.9. But after that some days before I purchased a new version theme but its not working properly. There are images issue in new version theme (Version: 1.7.6).
Like when we add the image using bold builder and image url then its not working properly in frontend. For Example: image “alt: is display blank. And Also href is also not working properly:
Hi,
As said earlier, we were unable to recreate the issue within our environment. Also, none of the other users reported any similar issue so we doubt it is theme related. It seems specific to your environment.
Can you please send your wp-admin credentials to info@bold-themes.com so we can take a closer look and see if we can assist in pinpointing this?
Kind regards,
BoldThemes
Hi,
We have just opened for edit and saved the front page and everything seems to be ok now.
Please verify and do the same on the rest of the pages with issues.
Also, please make sure to clear your browser cache prior to editing pages – since you have updated the page builder and Medicare plugins, you might be still loading outdated JS in the backend.
Kind regards,
BoldThemes team
Hi,
after last update my icons started flickering when i scroll or slide the page, all icons not just custom made. Before all worked.
http://nspnz.cekuj.net/telefonny-zoznam-nemocnicne-pracoviska/... most noticeable in mobile version.
I tried to turn off all custom CSS, JS and 3rd party plugins. No luck.
Hi,
Can you please tell us which browser and OS are you using for testing since we were not able to recreate the issue on our side? Maybe we are missing something.
Kind regards,
BoldThemes team
Win10 and Chrome Browser, if you open this link http://nspnz.cekuj.net/telefonny-zoznam-nemocnicne-pracoviska/ and you scroll up and down it will be noticeable and the flickering is most noticeable when you open the link in mobile device.
appreciate your help
Nevermind it was the chrome browser, reinstalled it on Windows and my mobile phone and all works now. Thank you for your time. Appreciate your help.
This is COMPLETE GARBAGE. The theme is completely broken, my designer says that your theme is the problem – all the images have taken the “target=_blank” parts of the URL and made those the DESTINATION – so all my images are now linked to the following URL … “_blank”, which pretty obviously generates a 404 error. My designer says that somehow this is part of your theme. So you expect me to pay you ANOTHER $50 to get this fixed through support do you? After I’ve had to pay site speed experts to get your theme loading in a way that doesn’t seemy site have a Google penalty for speed, AND THE PENALTY IS STILL THERE ON MOBILE. And when I was still paying for support, you refused to provide any support for this issue anyway and alleged that TheForest forced you to design the theme in a way that has CSS and HTML all over the place unminified and with a theme that loads at about 20 seconds if you use it as is out of the box. It would be LOVELY if someone would contact me offering support for this critical issue which has only emerged after the latest theme update. I’ve paid for twolots of support already, why should I have to pay $150 on a website on only got paid $500 to build on top the near $1000 I’ve had to pay a speed epert just to render your theme usable on the modern internet.
Hi,
With all due respect, let us assure you that the issue you are facing does not come from the theme – please take a look at one of our demos, we have created a test to try to replicate your case:
go to http://medicare.bold-themes.com/clinic/
scroll down to the section just above the map and click on image of Paula Smith – you will see that both the url and the blank target work without problems.
Please try to pinpoint the the cause of the issue elsewhere – perhaps one of the plugins you are using causes it – you can try deactivating one by one and see if the issue persists.
Kind regards,
BoldThemes team
How do I remove the blog info on the side of the blog page to not show avatar.? I see the demo page: http://medicare:8888/blog/?blog_side_info=false How to turn blog side info off? Thanks
Hi,
If you go to Appearance > Customize > Blog, you will see a Show Author Avatar in List checkbox. Please make sure to set it to false (unchecked).
Should you need any additional assistance, please leave a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will take a closer look at the issue.
Kind regards,
BoldThemes team
I did that and the Date of the post still appears on the left. How to remove it as shown in the demo?
Additionally, how to add the current sidebar to the single post pages? Thanks
Hi,
Can you please submit a ticket at our support site – http://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will be glad to take s closer look at your current setup and assist you?
Thanks in advance.
Kind regards,
BoldThemes team
Hi, Is Instagram widget still working? I am trying to use it but I cant. I have read here https://boldthemes.ticksy.com/article/13896/ about BB Instagram widget, I only have BT Instagram Widget. What should I do? Thanks!
Hi,
Yes, the instagram widget is working. With the current version, you need to add your instagram username only (for example you can try ours – bold_themes ).
On some servers users encountered problems due to the fact that Instagram servers blacklisted their ip addresses (thanks to large number of api requests in small amount of time) but this should not be a common issue.
Kind regards,
BoldThemes team
I think I have the old version of BT Instagram because the Client ID and Access token field appear on the widget. How can I get the new version?
Hi,
You need to update the theme and the respective Medicare plugin to the latest versions – 1.7.6.
Please refer to the theme documentation for steps on how to update the theme manually – http://documentation.bold-themes.com/medicare/theme-customization/#theme-update
Alternatively, if you want to update the theme form the wp-admin dashboard, you can use Envato Market plugin – https://envato.com/market-plugin/
Kind regards,
BoldThemes team
I have followed your recommendation (update theme & medicare plugin) and the BT Instagram widget is not working. Only title appears on page, the images are not displayed. Please see here on the sidebar right: https://www.art-estetica.ro/marirea-sanilor
Hi,
If it also happens when you place our user handle – bold_themes then your server ip is probably denied access to Instagram servers via method we choose to retrieve the images.
The only option in that case is using some third party plugin.
Kind regards,
BoldThemes team
Hi again, Is there a way to fix this Instagram widget problem? Do you offer support for this? Thanks!
Hi,
We have removed the Instagram widget from new theme releases for some time now. we suggest that you use a third party solution such as https://wordpress.org/plugins/instagram-feed/ or similar.
Kind regards,
BoldThemes team
I tried to update to the latest version and it does not take the accent color that I have customized, it shows me the color of the theme #0cb8b6
Hi, overwriting theme files can not modify customization settings so this might be related to something else. Do you see your previously customized accent color in Customizer?
It also seemed strange to me that I did not take the accent color, in the customizer the accent color appears, it is something that does not allow to take it I load the theme in a new folder and delete the previous one, even update the functions file of the child theme
Maybe you can try WP 5.5 new theme update feature:
Go to the Appearance » Themes page and then click on the ‘Add New’ button at the top.
After that click on the Upload Theme button to upload your theme zip file. WordPress will automatically detect the existing theme and will give you the option to ‘Replace current with uploaded’ version.
hi there, can doctors sign up to site by their self and pay a membership fee. can i multi-doctor directory which can customized such as expertise, locaiton, illness/condition. Also does it support other languages such as Russian,Turkish and Arabic
Thank you so much
Hi, this theme does not contain such functionality.
Kindly assist, how can I add a star system for only those who use the service ?
Hi, theme does not offer star system functionality. Maybe you can try some 3rd party plugin, e.g. this: https://wordpress.org/plugins/yet-another-stars-rating/ or this one: https://wordpress.org/plugins/rating-widget/
how to increase the logo size
Hi,
In order to increase the size of the logo please add the following statements to Appearance > Customize > General Settings, Custom CSS field:
img.btMainLogo {
height: 100px !important;
}
nav {
margin-top: 20px !important;
}
Please adjust the numbers according to your needs.
Should you need additional assistance in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Hello guys! Great theme! I’m just one step away from buying it and I have a few questions please. I need this for a dentist but I was wondering if I can import that demo (dentist) layout and use other elements from other demos. For example, I would need the “before and after” slider from the “Cosmetic Surgery” demo, and the “timetable” function from the “clinic” demo. Also, is there a “pricing” feature like a table or something similar (not like a subscription or package)? Thank you!
Hi,
Thanks for contacting us.
You can do that in two ways:
1. by importing each demo in a separate WordPress multisite instance and then using Bold Builder copy / paste functionality
2. by importing the dentist demo only and then adding desired pages from our demo site directly using btextract feature: http://medicare.bold-themes.com/clinic/?btextract=true is the export of http://medicare.bold-themes.com/clinic/ etc… (you can get the export of each page by adding ?btextract=true at the end of the url)
Kind regards,
BoldThemes team
Nice! Thank you! I think the second option is easier. But how about the pricing feature? “Is there a “pricing” feature like a table or something similar (not one that looks like a subscription or package)?
Hi,
If there is a feature you need and can’t find on the demo, you will have to use third party plugins for such functionality.
Kind regards,
BoldThemes team
i got API key but still shows this message “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hi,
Can you please send us the url so we can take a closer look?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
If you take a look at JavaScript console, you will see the following error:
Google Maps JavaScript API error: ApiNotActivatedMapError
It seems that your MAPS JavaScript API is not activated for the API key you are using – https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
Kind regards,
BoldThemes team
Hi I have enabled every api in google map library , still having same problem Thanks
Hi,
Perhaps contacting Google support at this stage would be a good idea? The other option is to leave a ticket at our support site – https://boldthemes.ticksy.com/ together with both Google and wp-admin credentials so our support can take a closer look.
Kind regards,
BoldThemes team
This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
Hi,
Can you please send us the url so we can take a closer look?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
If you take a look at JavaScript console, you will see the following error:
Google Maps JavaScript API error: ApiNotActivatedMapError
It seems that your MAPS JavaScript API is not activated for the API key you are using – https://developers.google.com/maps/documentation/javascript/error-messages#api-not-activated-map-error
Kind regards,
BoldThemes team
Hi,
Is it possible to install and use Divi Builder under Medicare Theme? Should we expect compatibility problems? Will there be difficulties when there are updates if we use Divi Builder? A SEO specialist recommends us to use a Divi Builder, what do you recommend? Can you explain the cons and pros?
Thanks in advance,
Hi,
It is not possible to use Divi builder with Medicare theme, Medicare works only with Bold Builder.
Kind regards,
BoldThemes team
Hello, when I import the demo content it is in Arabic language so it is very hard for me to change the theme
Hello, you have imported RTL (right-to-left) script demo. Please reinstall WP and import demo without RTL. If you need assistance with this, please submit a ticket here with included site URL and WP admin credentials, our support team will be able to help you: https://boldthemes.ticksy.com/
