Also, site in question is here – https://experiencesunlimited.cmdigitalconsulting.com/

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket

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Hi there,

Please make sure that the theme and theme plugins are updated to the latest versions.

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Thanks so much, I’ve updated everything to the latest and I simply don’t have the portfolio. Any idea where it might be?

Hi again,

Please send us a mail and include your purchase code and one of our agents will investigate.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Thanks.

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Hi there,

Thanks for writing in! Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thanks.

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Hi there,

The way logo dimensions work:

Maximum logo height is determined by the header height option in Theme Options > Header.

As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions on desktop will be 50×50.

In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins as well as you can try to disable all your third party plugins, if you use some to see if there is some conflict between them and the theme.

Note that warnings and notices are useful for developer purposes but they should be disabled on the live websites. To hide them, follow steps from the article:

https://aristath.github.io/blog/wp-hide-php-errors

After following steps from the article go to your WP admin -> Select Options -> General -> hit Save Changes.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Thanks

Hi there Benny,

Glad we could help!

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

You can create any page you wish to suit your needs using our themes shortcodes, however a specific comparison for your site vs competitors is not included.

If we somehow misunderstood you please let us know.

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Hi there,

Once we check we do see that your request has been handled so if you need any further assistance please continue the conversation with our support team.

Thank you for your patience.

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Hi there,

Please check this article that might help you here as well as if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I figured it out what the issue was, I was using the “AllowOverride All” option in my wordpress apache conf file but I hadn’t included that setting in my https version of the conf file. Now all sorted. Thanks!

Hi there,

Glad to hear that this is resolved!

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! You can try to add this code to Appearance > Customize > Additional CSS

@media only screen and (max-width: 1440px){
    .qodef-mobile-header {
        display: block !important;
    }
}

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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I should add I have used the “Don’t show” tick box which is great however it moves the first item of “Column 2” up in line with the heading of “Column 1”. I want all first items for each column to line up regardless of whether they have a heading or not

Ok so I think I figured it out myself but have a solution for anyone else that wants to know. Basically have to include span to the class for it to work.

Using CSS customiser & menu classes do the following:

Set this to the title you don’t want to show .col-title span { visibility: hidden; }

And this to each item under the tile you do want to show .col-item span { visibility: visible; }

Hi there,

Sorry for our belated reply, however we do see that you managed to do this.

If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.

Thanks.

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Hi there,

Thanks for writing in! You can do this in Appearance > Customize > Additional CSS.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Oh ok, just the standard WP CSS customise option, some themes have their own. that’s ok though, thanks

Hi there,

We did have, but the standard WP customize option is more than enough.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

In order to be able to see this on your side we will need at least your website URL, however best practise would be to submit a request at our help center and our support team will be happy to help anytime.

Thanks.

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Understood. I submitted a request over the weekend with all the details, URL, screenshot, license number, etc…, and waiting for a response there.

Thank you for your help.

Hi there,

Once we check we do see that our agent has responded to your request, so if you need any further assistance please continue the conversation with our support team.

Thanks.

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Hi there,

Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins

If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest! Please note that these are images, and they do come under copyright, so if you intend to use them you will need to purchase a license for them. You can read more about it here.

Do let us know if you have any additional questions.

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Hi,

The question wasnt if i can use the images.

The questions is are those images from a theme u are selling? are from a theme here on Themeforest?

Thanks!

Hi there,

We don’t sell them and they are not from ThemeForest. Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244077-General-Info-On-The-Demo-Image-Copyright

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Hi there,

Thanks for using our theme!

We do have our pricing tables https://softwerk.qodeinteractive.com/elements/pricing-tables/ which is the only table like shortcode included within the theme. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for writing in! Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding. If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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Thanks for reply. I’m hoping it’ll arrive soon, as I can’t edit my site atm, because of this. I’ll send a mail on Sunday if its not fixed by then. Thank you!

Hi there,

Thank you, and as we said you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this for you.

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