547 comments found.
Good evening, I need to translate the “Purchase” label into Italian (all the other labels work perfectly). I can’t find the string in the php code. How could I do?
Hi there, Thank you for reaching us!
You should know that all our theme labels are translatable and if you need any further assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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bonjour je n’arrive pas a importer le theme sur mon wordpress au moment de l’insertion du “purchase code” ce message s’affiche lorsque je rentre mon code “Code is already registered for other domain” merci pour votre aide
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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bonjour comment desinscrire un theme,? je n’arrive pas a installer mon theme Biagiotti merci
Hi there,
If you do need help with installing your theme you can always check our article here and if you need any assistance you should know that you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Please make it so that we can deactivate and reactivate licenses… I activated the license on my “work in progress” domain and wanted to put it on the domain I need to and now I can’t activate it anymore… I need info on how to fix this ASAP on my support ticket or here on this comment pls.
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-ModuleIf you need further help, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Guys, lovely theme, just a question regarding the mobile header is it possible (by theme option) to make it sticky? Thanks
Hi there,
Yes, you can have a sticky header on mobile.
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
Qode Interactive
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after instaling the theme i cant see the footer need help
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Got a good news about the release of new version today Before I update, I’m excited to know if below issues are rectified: 1. Is Instagram Widget working now? 2. Price Filter visibility on shop sidebar? 3. Product sorting is working properly now?
Hi there,
Thanks for writing in! You can see our update log here and for the instagram you can read more about it here. If you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, it looks like WPBakery you attached to template lost integrity with wordpress 5.5 
Please, update plugin soon in new template update
Hi there,
Please check that you have updated the theme and its plugins to the latest version. And if you need any further assistance best practice would be to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! I tried to register your theme to download demo content but it seems to be impossible. “Please wait…” and nothing happens… 
Hi there,
Please read our article about it here.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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looks PRETTY COOL!
Hi there,
Thank you very much, glad you like it!
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, i purchased the theme and registered, when i click import link in theme option, i get “Sorry, you are not allowed to access this page.”
I need this specific setup: https://biagiotti.qodeinteractive.com/cosmetics-home/
solved
Hi there,
Glad to hear this! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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1. In a mobile, there is no signup/create account option? Is there any other option available? Need help ASAP!!
2. Cannot change “Perfect Shades” in login page.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there! I’ve purchased your theme and I’m trying to connect it to Instagram, but I get this error: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}.
Can you help me to solve it?
Hi there,
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Support
Mikado Portfolio part of
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Thank you for your answer! I’ll try the Instagram plugin so
You’re welcome.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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biagiotti/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0,
please update the theme…....
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-MessageIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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OK, I ALSO SUBMITTED A REQUEST TICKET ABOUT SOMETHING ELSE AND STILL NO RESPONSE.
I KEEP TRYING TO ADD THE SHOP SIDE WIDGET ON A PAGE I MADE BUT ITS ONLY COMING UP WITH A FEW OF THE WIDGET, WHEREAS ON THE DEFAULT DEMO SHOP PAGE THE WIDGET IS SHOWING THE WHOLE LIST OF THINGS IVE ADDED…. WHY?? AND HOW LONG DOES IT TAKE TO GET A TICKET RESPONSE SINCE YOU’RE RESPONDING HERE SO QUICKLY???
THIS THEME HAS A LOT OF BROKEN ISSUES,
WHY CAN’T I EDIT THE FONT FOR THE LOGIN IN THE TOP RIGHT WIDGET THAT SAYS “ADMIN” AS WELL AS THE DROPDOWN MENU ??? I’VE TRIED EVERY “ADDITIONAL” CSS CODE UNDER THE SUN.
THE YITH QUICKVIEW PLUGIN DOESNT EVEN WORK WITH THE THEME EVEN THOUGH IT IS SUPPOSED TO AS SUGGESTED ON https://biagiotti.qodeinteractive.com/documentation/
THE ”+” SHOWS AND A BULKY BUTTON THAT WON’T GO AWAY!
Hi again,
Please provide your request ID here so we can check the status. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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58724
HI there,
Could you please provide us your request ID so we can check this on your end. We could not locate any request created with your Envato username. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, with the latest vewrsion of WP we need the last vrsion of WPBakery Page Builder
Thank you
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will provide you with the latest version of WPBakery.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am having some trouble with HOME – skin-care /skincare-home/. It seems there is some issue with CSS. IT does not want to load properly and everything is stuck to the left side of the screen. Could you help me with this issue? Thanks for your response
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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How do i take wishlist on right side of menu because we have menu center aligned, kindly help
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Please let us know is this theme compatible with wordpress 5.5 ?
Hi there,
Yes, it is compatible with the latest WordPress version for sure. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. How do I change the content of the widget Side Area Opener ? Thank you !
Hi there,
Thanks for writing in! In Appearance > Widgets > Side area you can manage the content to your needs, and add any widget you like.
If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Using the VC component “Icons with text” and adding a multi line text to the “text” field is causing
elements at each end of line on the front page.
it seems the content wont be rendered as html.
can you provide a solution?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you. Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello! how can I update wpbackery builder and make it work with the frontend editor? It works only with the backend editor. Thank you!
Hi there,
Thanks for writing in! fI you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions. When it comes to the frontend editor you can always enable it by following our guidance here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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