Hi there, We would like to update the plugin Elementor Pro, which comes bundled with the theme, to its latest version. However, when we download the theme, the latest version seems to be 2.8.5. Could you please provide us with the latset version of the plugin?

Thank you very much

hi dear , am trying access ur website , facing problem while browsing pages , all pages redirected me to https://www.merfius.com/?ts_id=117 , what is the problem.

In order to use a Masonry layout I have to purchase Elemantor Pro?

A client I am working for bought this templlate, but I cannot find where to edit this part ?

$description = Billey::setting( ‘portfolio_parallel_scroll_showcase_description’ );

Hello, My question is the latest version of the template is support the new Elementor 3? If no when should we expect for the template update?

Hi I’ve purchased the theme today and tried to import the demo content. But the loading is taking too long and keep loading on the Downloading page without moving. I tried 3 times still the same. And I tried to create a ticket at your support website but when I tried to submit the ticket an error pops-up saying “WHOOPS, SOMETHING WENT WRONG …” without any explanation just a black dot in the pop up box. Could you please help?

Hi there,

Love the animated “drawn” icons – can you please tell me if all icons sets that come with the theme (Font Awesome, Elegant and Linea) have this functionality? Or is it a specific icon set only?

With thanks in advance

Hello,

I would like to ask if the latest version of the theme is compatible to WordPress 5.5.x?

Many thanks in advance.

Natasa

I’m having the same issue as others here. The theme’s demo import feature does not import the pages to look exactly as the demo on their billey.thememove page. Please push an update for this feature. I already have a private ticket open with you guys as well.

Howdy!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Slider Revolution.

First, visit your website (https://madpepper.in/) and check for any visible issues. Next, visit the page where the error was caught (https://madpepper.in/wp-admin/themes.php?page=tgmpa-install-plugins&plugin_status=update) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://madpepper.in/wp-login.php?action=enter_recovery_mode&rm_token=aROVvJtHfTHfpAoU73QIYE&rm_key=gQY5klBWWjIzLMGb0j5uwf

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information: WordPress version 5.5.1 Current theme: Billey (version 1.2.1) Current plugin: Slider Revolution (version 6.2.22) PHP version 7.4.10

Error Details

An error of type E_ERROR was caused in line 15 of the file /home3/ejldokmy/public_html/madpepper/wp-content/plugins/revslider/admin/views/modals-copyright.php. Error message: Uncaught Error: Call to undefined method RevSliderFunctions::get_addition() in /home3/ejldokmy/public_html/madpepper/wp-content/plugins/revslider/admin/views/modals-copyright.php:15 Stack trace: #0 /home3/ejldokmy/public_html/madpepper/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(242): require_once() #1 /home3/ejldokmy/public_html/madpepper/wp-includes/class-wp-hook.php(287): RevSliderShortcodeWizard::enqueue_files(’’) #2 /home3/ejldokmy/public_html/madpepper/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #3 /home3/ejldokmy/public_html/madpepper/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home3/ejldokmy/public_html/madpepper/wp-admin/admin-footer.php(78): do_action(‘admin_footer’, ’’) #5 /home3/ejldokmy/public_html/madpepper/wp-admin/admin.php(297): require_once(’/home3/ejldokmy…’) #6 /home3/ejldokmy/public_html/madpepper/wp-admin/themes.php(10): require_once(’/home3/ejldokmy…’) #7 {main} thrown

I guess I’ve been blocked from the Public Tickets at https://thememove.ticksy.com which means I’ll have to ask my question here. If I could see the public tickets I could try to find the answer on my own first.

How do you change the text color for the GPDR popup?

If you’re considering this theme for client website, then BEWARE, especially if you think you’ll need support. I’ve tried to post a CRITICAL ticket 3 different times at https://thememove.ticksy.com. And, I even paid the extra money for the 6 months of extended support. Don’t waste your money on that because I’ve still had ZERO RESPONSE!

I’ve even commented on other public tickets that describe the same issues I’m having. All have ZERO responses.

MORE IMPORTANTLY – If you go to the link above and browse through the public tickets created in the last week, you’ll see that many many people are having the same issue as I’ve described below.

Here’s the full unedited content of my 3 different tickets:

I’ve just installed Billey on a brand new instance of Wordpress. I followed the instructions step by step. I’ve installed all of the required plugins and added my Elementor Pro License.

The demo imported with no problems. However, there’s a problem with a lot (not all) of the templates that came from the demo import. Half of the page templates look just like the demo which is good. (See Screenshot) The other half of the page templates, with the exception of the slider section, all have layout issues such as: their all one column, no padding, nothing like the demos on your site. The images and copy (text) is all there. But, they’re not at all styled like the demos on your site. (See screenshot)

Most of the templates for inner pages like About, Contact, Services, etc. are all having the same issues as above. (See screenshot)

Again, this was a brand new instance of Wordpress. No posts, no pages, no plugins, etc were installed.

I also followed your instructions for Wordpress 5.5 here: https://thememove.ticksy.com/article/16278/ but the problems still exist.

Finally, I’m also getting an error when I try to open the Plugins.zip and billey.zip files that were included with the Theme Files I download from Themeforest after purchasing the theme. You can see the error in the attached screenshots.

After setting up the theme and importing the dummy data, but the demo’s failed! This is the homepage I want to use. But the demo didn’t work. http://35.154.24.79/homepages/digital-incentives/

The other pages Like contact-us, about us, etc also did not work! http://35.154.24.79/about-us-01/ http://35.154.24.79/contact-us-02/

I am on the VERGE OF LOSING A CLIENT BECAUSE OF YOUR THEME.

After setting up the theme and importing the dummy data, but the demo’s failed! This is the homepage I want to use. But the demo didn’t work. http://vavodigital.com/index.php/homepages/digital-incentives/ The other pages Like contact-us, about us, etc also did not work! http://vavodigital.com/index.php/about-us-01/ http://vavodigital.com/index.php/contact-us-02/

Kindly look into the issue. I request you to this on urgent basis!

Hi, my demo is broken after installation, I already created a ticket, could you please help me as soon as possible?

Hi,

I have bought your theme yesterday and have been trying to make it work twice on a fresh installation of Wordpress. I’ve got the latest update you’ve released today, did again a fresh installation and yet every time it seems like it’s not loading the css. I’m having troubles with the fashion boutique landing page for example.

I would really appreciate your help as I’ve been following your documentation closely and can’t make it work.

Many thanks!

Hello! I have a presale question. I would like to use the portfolio masonry zig zag large but with a category filter instead of the breadcrumbs menu. Is it possible?

Best regards, Sophie

I submitted a support ticket, but wanted to ask about mobile menu. For us, the sub-items in a dropdown are not accessible on mobile. When one clicks the down arrow nothing happens. Please advise how to fix this.

This is kind of a presale question, I would just like to know if the latest version of the theme is completely compatible with Wordpress 5.5 and the latest version of Elementor.

Would also like to know if all images and illustrations are included within the file themes.

Have seen many comments in which people are having issues with this compatibilities.

Looking forward for your reply.

Good day, please i bought this theme after a few days i tried working on a site with it first the page options are not responding and secondly elementor isn’t opening with it but when i use another theme elementor opens. please i need this resolved i have a deadline