198 comments found.
Preorder Q: working with latest WP ver. ? 6.3.1 regards
Hi,
Theme is supported.
Regards
I can´t update Elementor Pro and I cant edit with Elementor. My support has expired. the website is: https://lautarotejidos.com.ar/
Hi,
The plugins are just bundled with the theme, so, we are not able to re-distribute the licenses to our customers because of the copyright.
You have 2 choices to update the plugins.
Option 1: You can purchase your own plugin’s license to active them to receive automatic updates.
Option 2: You also can get plugin updates each time our theme is updated. If you choose this option you will need to wait for a next update.
Regards
Greetings!
Started adding translations to the site via WPML and I can’t seem to find a place to edit the button texts or links added via customizer to the the header. Scanning strings doesn’t exist as they are not made by elementor and Billey doesn’t add the button to the strings list as well.
Can you help? Thank you
Found it! For anyone searching trough the comments, go to WPML > String Translation. Scroll to the bottom of page and select “Translate Texts in admin screens”. Then search for your text used in header button for example, choose the string and add it to string translations table.
Once its added you can change its default language or translate it.
Hello there,
We’d like to update the theme and plugins on our website; however, the update files are missing the latest version of Elementor Pro.
Could you please include it in the files, or tell us how else to receive the latest version of Elementor Pro so we can fully update the website?
Thank you very much
Hi there,
Could you reach us via Ticksy https://thememove.ticksy.com/submit/ or email at support@thememove.com? We will send it to you.
Thanks in advance!
Thank you very much!
We have just sent you and email.
Kind regards
Greetings
My mini cart with the latest uploaded version of the theme stopped working after upgrading theme. Is the issue only my side or I’d need to downgrade until the issue gets resolved?
Woocommerce has a notice “billey/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.8.0,”
Thanks
Hi,
Could you please contact us vis Ticksy or email at support@thememove.com so we can check the issue and help you fix it.
However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hi there.
I see there is a critical update for Elementor Pro which came bundled with your theme (Billey). Sorry my support has expired.
See message below: Critical Problems:
- The Plugin “Elementor Pro” needs an upgrade (3.9.2 -> 3.13.2).
Update includes security-related fixes. Vulnerability Severity: 8.8/10.0 (High) Vulnerability Information https://elementor.com/pro/changelog/#developers
Unfortunately I cannot update this plugin as it is Pro. Will you be updating the theme soon to cover this issue?
Is Elementor Pro needed for the theme to run properly or will the standard Elementor work?
Thanks.
Hi there, have opened a ticket, elementor not loading page editor since plugin/theme update. please help!
We have replied to your ticket.
Please check it.
Thank you
How do I get rid of the white grid lines on the homepage of the “digital incentive” theme?
Hello,
Are you facing this problem with your theme? Can you send us your website via support@thememove.com so we can check and provide proper help?
Thank you 
Hello there,
We’re facing the following issue: After updating the theme, Elementor doesn’t load any more.
When we switch to a WordPress theme, it loads correctly, so it seems to be a theme issue.
We’ve also tried deactivating all plugins except Elementor, but the problem persists.
WordPress is in its latest version, and our PHP version is 7.4.33.
Could you please advise us as to how to resolve this issue?
Thank you
Sociality
Let us also note that when rollign back to Elementor Version 3.7.0, it works. So the compatibility issue should be somewhere after that version.
Hello,
Since your support has expired, we recommend extending your support package to get the best help.
However, you can also reach us via email at support@thememove.com. Don’t forget to provide your site’s admin credentials for faster help.
Please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Thank you
Hello and thank you for your reply,
As everything so far suggests this is a theme bug and not something wrong on our part, we’ll contact you via email and take it from there.
Best regards
Sociality
Thank you.
Presale question – Is it possible to have background videos (YouTube or HTM5 player) instead of moving images. Thank you 
Hi,
Yes, it is possible.
Regards
If you assure me that I can get this page https://billey.thememove.com/homepages/inspirational-creations/ and instead of the 2 people, it can easily be a Youtube or HTML5 videos out of the box then I am buying. Please advise. (what I mean is no external plugins or customization) Thanks and regards
Yes, we can help you do it easily.
Regards
Pre-sale question.
I am a longtime buyer from Envato and I usually look at the comments before buying and it seems that some issues are happening specially when Elementor/Elementor Pro are updating.
1) My question to you, do you consider asking for a fix because there’s issues with compatibility of a new release of Elementor or Elementor Pro the user fault and should buy and extended support or that kind of support is included?
2) Do you have a fix for Instagram because the demo page is not showing any results.
3) does your theme supports Element Pack Pro (extremely popular on CodeCanyon)
Thank you !
Hello, thank you for your interest in our theme. Here are the answers to your questions:
1) When you purchase the theme, it comes with a 6-month support package. Even when your support package has expired, we still provide proper support via a different platform. So you don’t need to worry about it. We have also fixed the compatibility issue, so the theme now supports Elementor and Elementor Pro.
2) Instagram is not showing any results because we don’t have any Instagram accounts to attach to the demo.
3) We haven’t tested Elementor Pack Pro to see if it works with the theme, so we’re not sure. If you want, after purchasing the theme, you can test that. We will help you if there’re any problems happen. We will also collect more opinions to see if our users want to use this add-on and make proper updates to the theme.
Regards.
Hi, am getting an error on my site due to an update. Seems Elementor or Elementor Pro are causing a critical error. How do I fix this? And yes my support has expired.
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and fix the problem.
Thank you
Thanks for your quick response. Have emailed already.
Hello, The theme at latest version. I am seeing .rich-snippet class set to none at every page.
This case H1 duplicate issue with SEO
Anyway, to fix this
Regards
Hello,
Please open a support request here https://thememove.ticksy.com/ then we will help you check and fix it.
Thank you
My support is ending. I think something general relates to your theme.
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and guide you to fix this problem.
Thank you
First issue is that when I activate Elementor Pro, everything in the frontend disappears Second issue is when I try to edit in Elementor, the whole page refuses to load.
I have updated to the newest version of Billey(1.6.5) and the newest version of Elementor and Elementor Pro. I even tried to roll back to various versions of elementor and still see the issue.
Website: https://shalomarts.twI can send you the credentials, just give me a support email. Thanks
I have emailed the credentials to linhdo@insights.is Please help. I have disabled every plugin and am certain that the bug is caused by the Billey theme.
The support via email might be slower than usual. Please wait a little bit, we will check and help you asap.
Hi Friends, your API is DOWN:
Descargando la actualización desde https://api.thememove.com/download/insight-core-1.7.9.2-54FPQwGKI5.zip…
Descarga fallida. Not Found
How to update insight-core plugin?
Please help us !
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and fix the problem.
Thank you
On this page: https://billey.thememove.com/elements/animated-headline/ you display Animated Headlines as elements of the theme. However, when we try to use them, we are unable to, as they appear locked and are presented as Elementor Pro elements. Please advise as to how to use those elements.
Hello,
This feature is in Elementor Pro and since Elementor did not allow us to bundle the Pro version in Billey anymore, our users can not use pro features. We will update our landing page so it won’t make you confuse.
However, we’ll add a similar widget soon so you can use this feature.
Regards.
Hello and thank you for your reply. As we purchased the theme expecting for this feature (and other similar features) to be included, we would like to use them. When do you expect to add the widget?
We have just added a similar widget to Billey. Now you can use this feature, it’s called Typed Headline.
Thank you, we will check it out.
Regards
Hello, I purchased this theme with the impression that I would able to pick and choose the home page, element or widgets as needed without having to upload the ALL assets in the every collection in your demo. I was forced to upload your ENTIRE demo site. I didn’t have an option to pick from the items listed below.
Do you have widget gallery with the below items separated?
22 Homepages 26 Premade Portfolios 39 Widgets
I assumed your Insight Core widget and website would have widgets I can pick and choose which element I would like to import and NOT be forced to upload all elements, I mean all of them. Why is the theme structured this way?
You show drag & drop to build but it doesn’t include all the widgets in your demo and it doesn’t work like you are referencing. I don’t see the Headers, Footers, Single Post, Simple Page templates in Elementor section or in the Insight Core section.
1. Where can I find the element gallery because what you included is vastly incomplete?
2. Do you have a version of the theme where I can pick and choose which section I can upload to build the site I want to build without having to upload all homepages, widgets, and elements?
3. Where can I find videos references on how to use this theme, like you have listed in your description? When I click on the video channel I don’t see any videos for this Billey theme.
I want to be able easily build my website, can you please help me by answering the questions above?
- Much appreciated
Hello, here are the answers for your questions
1. You need to import all demos. Don’t worry, after imported, you can choose to edit and set up the store using your favorite demo.
2. To do that, you can import demo data to a site dev, then export the section you want to use for the main site.
3. We don’t have tutorial videos for Billey yet. You can refer to our document to set up your site. If you find any difficult during the process, you can reach us via https://thememove.ticksy.com/. We will guide you step by step.
Regards
The animations on mobile (iPhone, Chrome) jump a bit after loading, double checked, this happens on the demos too. Any idea what is causing this?
Hi,
Please contact our support team at https://thememove.ticksy.com – they will check to help you.
Thank you
Hi there, great theme. Just wondering if it runs on Wordpress 6.x and PHP 8.1?
Yes, Billey theme is compatible with WordPress 6.x and PHP 8.x
Hi there. Everytime I make a change on the website, it breaks. I’ve contacted support and keep getting the same answer, even sent through videos. It is a caching issue caused by the theme and the CSS breaks with each change. Very frustrating and been happening since I installed the theme. Then a few hours later/next day it resolves itself. I never had a theme or issue like this in wordpress. Would someone be able to assist?
Please recheck your ticket, Bryan has recorded a video to show you how your visitors see your site, everything is working fine. We never face the same problem as you.
I’ve testing on four different devices and different operating systems and there is an issue. I posted in the ticket forum.
Bryan will check it.
