485 comments found.
I bought these theme some days ago, how do i enable top header on mobile view, also how do i enable the language switcher?
Hi Dear.
1. Please submit a ticket with sire credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
2. The language switcher option is related to the WPML plugin. In order to enable the language switcher please install the plugin.
regards
sire credentials like what, do you mean my login details. username and password?
Yes, login and password for admin user 
regards
Have submitted a ticket and your response have not solve my problem, i replied the response from the ticket since on Saturday noting have been heard from you
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Please how do i change the slide image on mobile view?
Our support team answered you, please check your Inbox
regards
One last thing please, i have the WPML plugin install, have been finding it difficult to set it up correctly. please i want you guys to help in configuring it properly. Thanks
Our themes are ready for translations via WPML plugin by default. We can recommend you to have a look at the WPML string translation manual as well -> https://wpml.org/documentation/getting-started-guide/string-translation/. However, according to the ThemeForest item support policy -> https://themeforest.net/page/item_support_policy we are not able to manage your site multilingual translations in general, that’s why we have provided with the manuals of the WPML plugin. If you have difficulties with the site making as multilingual, we recommend you to contact the WPML plugin support directly
regards
Is there a way to add symbol and alphabet to the counter, i want to add 1M+. please let me know if it’s possible.
What you’re asking for is actually customization of the item, which unfortunately is not something included in your support purchase. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy) or alternatively you may wish to contact our theme customization (https://stylemix.net/~service8922366) department who offers this kind of service for a reasonable fee.
regards.
Apart from WPML plugin, which other translator plugin does your theme support? WPML look more technical for me.
Hi Dear,
The theme supports only WPML and Loco Translate plugins.
regards
Hi guys, what could be wrong i switch offf slider revolution autorotate slideshow, can’t save again when i enable it
Hi,
Please create a ticket with your site credentials and our support team will check it and contact you ASAP.
regards
Hi, Just a pre-sale question,
will you’ll be updating this theme?
Hi Dear,
Sure, we will update the theme as soon as possible.
regards
I cant get the header image on mobile but theme is working perfectly on desktop/laptop
Hi Dear,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Hi we are using Version: 1.2.2, pretty outdated and needs to update to latest. How can we do that without losing the site settings , pages & content ? Visual Composer is not working at all. Its asking for a licence ? Kindly reply . Our Support subscription has been expired long time ago
Hi Dear,
You need to update the theme. Here is a related manual: (https://support.stylemixthemes.com/how-to-update-a-premium-theme)
All the plugins which are not free come under our Extended License, so you don’t need to pay for their license to use them. Some of them might have messages requiring activation, but they are already activated on our side. No purchase code needed. When using them under our license you will need to wait for the plugin updates in our regular theme updates. If you want to be able to auto-update them from wp-admin, you will need to buy your own personal license for that. However, we always include the latest versions of the plugins in every update of the theme.
regards
Can the phone number in the top bar be visible on a mobile phone?
Hi,
You can try to use this custom css under appearance -> customize -> css:
@media only screen and (max-width: 768px){ .top_bar, .top_search { display: block !important; }}
regards
I know other people have asked this question but the answer isn’t the same for Silder Revolution 6.1.7. I want to turn the slider on for mobile viewing but can’t see how to do this. Please can you help?
Hi,
Please make sure that the Hide on device option is disabled for the column with the slider [https://prnt.sc/txw25p]
regards
Perfect. Thank you!
hello i was using a transparent menu.My question is Can i add a button like “request a claim”?
I could not figure that out so i am now using header&footer plugin using elmentor. But page title header image does not display…
I do not want to use the plugin if i can add a button in the transparent menu
Hi,
There is no such kind of option in the theme option by default. It needs to modify the theme and external plugin templates in order to integrate an extra button
regards
my button SUBMIT in form of contact page not working. Plz to help me: https://vinascphuquoc.com/contacts/?lang=vi
Hi,
Please make sure that you have correctly set the contact form. You can guide this manual: https://support.stylemixthemes.com/how-to-set-up-contact-form-7
If the issue still occurs please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Hi,
Nice theme, thank you for your work on it.
I need some help understanding the display of the Services on this theme. I see there is a WP Bakery page layout created on the /services/ page, but on the front end, this content is not displayed. What is on the front-end looks like just a vertical list of Services (it looks more like a blog post page with dates). How do I get my site to display the content via the WP Bakery elements instead?
Here is my back-end / front-end screen shot: https://snipboard.io/LonFlR.jpg
Thanks for the help!
B
Hi,
Services is a archive page and it does not editable by default.
Feel free to contact us in case of any other questions
regards
Hello, please I messaged you but no reply yet. I want to know if it has a consignment tracking feature on it?
Hi,
There is no tracking feature in the theme by default. You can observe the live site from here -> https://preview.themeforest.net/item/transcargo-logistics-transportation-wp-theme/full_screen_preview/13947082?_ga=2.6041587.1789819492.1593076923-519880715.1561454643
regards
I bought this theme from – 14 Apr 2020. I have tried severally but the slider revolution doesn’t display on mobile devices.
Hi,
Thanks for your purchase.
Please follow this manual in order to solve the issue: https://support.stylemixthemes.com/revolution-slider-responsive-settings
regards
hi great theme, does the theme have RTL support for Arabic languages
Hi,
Sorry, the theme doesn’t support RTL. Thank you for your attention!
regards
The map does not show right and enough locations, I get “lat-long” at google maps
Hi,
Please make sure that you are using the correct Google Map API key. With the correct API key there won’t be any restrictions by default. The Map display fully depends on the API key of Google and the theme doesn’t control it. So, please make sure that you have inserted correct Google Map API key
regards
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hi,
Thanks for the theme! I have to styling issues I need a bit of help with if you don’t mind.
1) It seems like all of the H tags have a blue line that appears above it. Can that be turned off globally, or, is there some html code that I can wrap around my H tags to remove it on a case-by-case situation?
2) What CSS do I need to use to reduce the horizontal spacing between my main menu items?
Thanks!
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hi there, hope you doing well. I am interesting in purchase this template. but have a couple of question:
1) I have 5 location can, this template support multi location? 2) It is multi-language or it is compatible with a feature to be add? 3) Did you offer installation, I have my hosting in Go-daddy 4) it is Gutenberg compatible 5) Can i change the color to template to match my logo
Hi,
1)Sure, our theme support multi locations.
2)In order to make your site multilingual, you can use the WPML plugin. Our theme ready for translations and support the WPML plugin by default -> https://wpml.org/. The theme doesn’t come with the WPML plugin, so you can purchase it separately. Please note, that the site translation process is not something which is included in the theme support by default according to the ThemeForest support policy -> https://themeforest.net/page/item_support_policy
3) According to the Themeforest support policy, we can’t provide theme installation. Here is the related manual that can help you to install the theme -> https://support.stylemixthemes.com/manuals/transcargo/#installation-of-the-theme
4)Unfortunately, no.
5) Please have a look at this manual -> https://support.stylemixthemes.com/manuals/transcargo/#theme-customization
regards
Thanks! We LOVE this one, are you planning on doing one for pest control/cleaning?
Hi,
Thanks, we appreciate it. We are planning to add new ones in the nearest future. Also, we recommend having a look at the other theme which can satisfy your requests: https://pearl.stylemixthemes.com/Feel free to contact us if there would be any other questions.
regards
Hello I need to Add Category to the staff , and is there any change i can add specific one staff member not as list ? Thank you
Hi,
Could you please clarify your request in a bit more detail?
regards
In the team ( staff ) , we need to categorize them by departments. and i would like to know how I can add staff member to be for example ( employee of the month ) So i think i have to add him by his post ID !!?
Hi,
There is no such kind of integration in the theme by default. It needs to modify the theme and external plugin templates in order to realize your request
regards
left a ticket requesting support because when installing the theme it marks an error that does not allow importing the demo, they have not worked for me. so the issue is useless the theme..
Hi,
Mostly the installation problem occurs due to server problems. Please give us time to check your site and find out the problem before expressing such an opinion on the topic without even trying to use it. Hope for your understanding.
Please note, We reply to tickets within 24 hours on weekdays. There are a huge amount of requests in our ticket system. Our engineers will check your submitted ticket according to the ticket ID queue.
regards
Hello, I have a question about how to change address pin in map?
I already set google API key in website.
Sorry about my question. I’m a newbie.
Thanks.
I didn’t see STM Google map setting. Where is it? or I have to install plugin?
https://drive.google.com/file/d/1RfOQh6zcLysw7YHK41xYy1HbH4jVUMW9/view?usp=sharingThanks.
As you can see STM Google Map it is the element of the WPBakery Page Builder. You can manage with it settings under your page in Pages where your map is located.
regards
