317 comments found.
Hi Team, elementor is not working on blo theme. Page is going blank on click of edit.
Hi, Make sure you have update theme with latest version as well update all required plugin.
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have all updated versions, but still elementor not working. Page is going blank while editing. Not able to create ticket.
It looks like your support is expired. Please renew support https://support.xpeedstudio.com/knowledgebase/how-to-extendrenew-your-support-period/
Regards
The slider doesn’t work if Unyson is activated. please check and confirm. the first time was demo import now plugin conflicts issue. please do help. Ticket #50171
Our team already fixed this for you.
Regards
“The execution failed. Please check error ” error message appears when I try to upload demo content to my website. Please fix this for me as soon as possible. Thanks.
Hi Please increase your server PHP details. If you don’t have an idea about it contact your hosting provider. They will do this for you.
Php version 7.2 or higher
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
max_execution_time = 500
Memory limit = 512
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I tried to import the demo content twice, it failed time after another… and now i am facing schedule delay due to this issue. please find below the access information so you can fix this issue. please check the ticket #50049
Hi
Our team will check and help you within 24 hours please be patient.
Regards
we are getting the below error. when we are trying to open the site
Fatal error: Uncaught Error: Class ‘ElementsKit\Modules\Controls\Controls_Manager’ not found in F:\Xammp\htdocs\elegant\wp-content\themes\blo\components\editor\elementor\widgets\blo-case-study.php on line 38 ( ! ) Error: Class ‘ElementsKit\Modules\Controls\Controls_Manager’ not found in F:\Xammp\htdocs\elegant\wp-content\themes\blo\components\editor\elementor\widgets\blo-case-study.php on line 38
Hi
We have already fixed this issue. Please update the theme as well BLO Essential plugin will solve this issue. If this issue persists after the update please contact our support team. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
After we update the theme plugins when I open the homepage. it shows error message like this There has been a critical error on your website.
Can you please fix the issue and let me know ASAP
Have you update all required plugins?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have a critical error while installing demo data, what’s the problem?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
how can i change the bredcumbs backgroud image?
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
This Update keep breaking and discouraging my job.
Please, how is one supposed to be updating this theme;
Do I have to re-download via envato or update directly on my WP dashboard?
For your information, I did not install the CHILD THEME, I only used main theme.
Please, my site keeps breaking, and unable to effect some EDITS.
What should I do?
also update the Blo Essential plugin
I’m having serious issues with the elementor. I can’t edit a page. what’s the problem?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have created the support ticket
Custom CSS that I added to style.css of the child theme [ Appearance > Theme Editor ] is not showing up. Can you please tell me why it’s not working?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello, I update WP 5.5 and megamenu is broken. How can I make the megamenu full-width?
Screenshot: https://prnt.sc/u9mz7r
Best Regards
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
After we install the theme, when i went to edit the homepage . Then we see this problem edit it via ELEMENTOR editor, it doesnt open the complete page also then asked me to enable Safe mode in order to edit. Even when I enable Safe mode, it still does not work. also we can see javascript problem. https://prnt.sc/u7zriz this is screen shot link , please take a look. we want to solve this problem.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Unyson is causing an active PHP session.
A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have a challenge.
I noticed after a while that when I open a page to EDIT it via ELEMENTOR editor, it doesnt open the complete page. It just opened the header menu and footer menu, then asked me to ENABLE SAFE mode in order to EDIT. Even when I enable SAFE MODE, it still does not work.
Please what do I do?
Hi
Please update our theme with latest version also update our code BLO Essential plugin. This issue occurred due to elementor major releasee last day.
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Regards
I found this problem with a client using this template, the solution I found is this: Elementor force the update, do it, but then go to elementor / tools / control version and do a downgrade to 2.9.9 or 3.0.0, disable the elementor kit Lite plugin and activate it again. Editing is a bit slow but it works, even with wordpress 5.5
Elementor release a major update which caused some issue. We have already fixed this and release an update with our theme and blo-essential plugin. Please update theme as well blo-essential plugin.
Regards
Hello, i cant see the demo data installer.
Please read our theme documentation how to install theme with demo content https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I am having issues as well. It’s a fresh wordpress/theme installation and the editor of elementor 3.0 is not working correctly (Missing text, images, active safe-mode)
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Can we expect an update soon?
Hi
Have you faced any issue? You can contact our support team so they will help you about this.
Regards
Is it compatible with Elementor 3.0? Having issues
Yes it is, work fine with latest version of elementor.
Regards
Can’t edit pages with Elementor 3.0.1 – it seems that ElementsKit Lite is the culprit, disabling the plugin makes things work again.
I also tried a fresh install using Elementor 3.01, and the demo did not load properly.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
How Can I change the url behind the logo that is used on the website, it links me to a /blo-elementor page.
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
