257 comments found.
Hi, I have some questions before I buy the theme:
- Is there a filter-function that allows the buyer to search only products in his proximity (for example that he can choose between 5miles away/10miles away,...)? Kind of a map?
- if someone buys products from more than 1 seller. How does the payment work? Can every seller choose another bank account on which the money will be credited?
- Let’s say that I have a few shops selling their products on my website. In this case I want that costumers can only buy products from one single shop (and don’t mix the products in the cart) so that the shop can deliver everything on itself. So it shouldn’t be possible to mix products from different providers in one order. Do you have this function to guarantee that?
- is the theme compatible with WPML?
Thank you so much for your answer!! 
Hi,
My theme supports WPML. About other questions, pls research some multi-vendor plugins which my theme supports … you need to customize for your special requirements…
Thanks for your interest!
Hi,
Please follow the ticket. Thanks!
More than a week ago, I wrote to you on your web site for a responsive error, I have problems displaying the theme on cell phones. Please, I would need help with this problem. Thanks a lot
Hi,
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much for your patient!
Violet
This themes are scam, do not buy.
The mobile header shown in there website does not work after the purchase.
Also they will ask you send ftp login of website to fix it. (insecure)
If they have the fix then why dont release them for user.
False advertisement by Kutethems developers.
They do not give access to header editor and ask for password of you website.
https://pasteboard.co/JzjRpnV.pngHi,
About the cart icon on mobile, let me double check.
About editting headers. We do not provide the builder for headers. The headers are available so Admin can select one of them. If you want to change it, you can customize in the child theme. Thanks!
About the register link on mobile, let me double check with my coders and reply to you tomorrow
P/S: pls note that: if my theme has those issues, I will update it. But if the issues are on your site only then I need to have the information of admin,... to check your site.
I have checked with fresh localhost installation and fresh installation on other website for trail purpose,the error is for everyone.
Hi,
It’s strange!
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
The suport is asking for money, which I am not renewing until the error is corrected.
Hi,
I have to say that: We are a professional group! We wont stay strong in this market if we doing like the way you thinking!
The true is: You bought the theme for years, and now you face the issues. The issue does not come from our theme package or demo, so if you want us to help you to check or fix the issue for you then at least you have to post ticket to our support system. That is fair for us and any other author!
Hope you can understand!
Thanks,
I have list of website which are facing the same issue. I can provide you with the evidence of wrong doing, It is my sincre request that you release a proper update to corret issue for all the people or do not blame me in future for tarninshing image.
Hi,
This is the terms of Envato. If your purchase code was expired you need to extended the support service… So you can submit ticket on my system.
P/s: I will release a new version with Elementor supported within a couple of weeks. Maybe next week.
Thanks for your understanding!
If you release a new version as promised, I will buy the support as a gesture. This is my promise.
Hi,
The Elementor version has been done and it is being tested. I will try to release it next week. Thanks!
Ok let me know… I will make the purchase. Also let me know if there is any Black Friday or Christmas Discounts
OK!
Any updates?
Hi,
Next some days, I will update it with Elementor. There are 20 demos for homepages. Thanks!
A month has been passed and elementor version is not yet released. I am still waiting for it.
Hi,
I am checking for the final version b4 releasing… I will upload the updated package tomorrow. Thanks for your patience!
No updates till now
You can check it now. Thx
Thanks Buying it now as promised
Thank you!
Cart Icon is not showing in header in mobile device. I cannot edit header by myself.
I am not renewing support becuase header editor is not provided by your theme. Kindly provide it and I will buy support.
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hi,
About the cart icon on mobile, let me double check.
About editting headers. We do not provide the builder for headers. The headers are available so Admin can select one of them. If you want to change it, you can customize in the child theme. Thanks!
is your item included in Envato Elements Subscription For Unlimited Downloads From $16.50/m ?
is your item included in Envato Elements Subscription For Unlimited Downloads From Monthly $33/m ?
Hi,
It does not include… My themes are not in the Envato Elements… Thanks!
so we should to pay 79 USD for it
You need to buy the theme. It costs $79. Thanks!
How can you miss a basic future in your theme biolife ? there is no way to show product tags on product page.
Hi,
Could you please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much for your patient!
Hello kutethemes Suporte! I search for simple wordpress ecommerce website that i could have option for Accordion category for food like this an https://cutt.ly/IfXS0tO your theme can do this also ?
Hi,
Of course, you can do a site like that from my theme but you need to customize it or hiring me to do those tasks…
Thx
Ecbatana, [19.09.20 08:10] Can I use the Beaver Builder module for drag and drop or a similar module?
Hi,
The theme is being used the WPBakery builder. I will update the Elementor builder version in the next week. Thanks for your purchase
I have recently updated the theme and wordpress to the latest version when using the child theme the primart color is not applyed i have to use the main theme and also the checkout page appartment suit unit etc show (optional) twice also the spelling of quantity in product page is wrong
while we are at it the text Sku in the product page should be in capital
Hi,
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hi Sir please any demo support RTL or just first demo
and can i add time and date for pickup and delivery in check out page
Hi,
You can go here: https://biolife.kutethemes.net/rtl/ then hover on the HOME item in the main menu, you will see the link of RTL homepages…
You can customize to show the date/time,... in the checkout page.
Regards
how much for customize
It is not much. We can discuss after you buy the theme. Thanks
and when demo no 13 and 14 support RTL
I will release the updated framework and source code next week
Hi, is there any demo for the RTL version?
Hi,
You can click on the first thumbnail in the landing page: https://biolife.kutethemes.net/rtl/
Thanks!
Oh! how i did not notice the first demo!! thank you for the quick reply.
how long the installation takes? it has been 2 hours now and still “Installing sample data” is running!
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
what about this point??: 3) Our technical stall don’t work on Sat/Sun so don’t panic.
Pls provide the needed information in the ticket then my supporter team will double check and reply to you tomorrow my time. Thanks for your patience!
that is really disappointing, i was planning to finish my website on my off day, that why i paid for a theme not design itfrom scratch. many customers have an issue with installation, u should find a permanent solution
Hi,
Pls mention in the ticket, my supporter team will double check your site
P/S: I am doing a new version of theme with Elementor builder. This new version will be release this month.
Very good news, looking forward for this update!
The tomorrow finished and nothing done
Hi,
My supporter replied to you on the Monday. Pls follow the ticket.
And pls do not submit new posts. Just reply under one post, I will reply to you
THanks
You have mentioned on the ad of your theme that no coding required, my question is how can i edit the header? there is no any plugin to edit the headers and even on the page body many titles built as headers and cannot be edited with the front end or backend WPBakery builder!
Please discuss with my supporter team in the ticket. Thanks
This is your support team answer which is against your ads and agreement, if no solution for this then i have to raise it to themeforest.com:
“ The theme just has the option to build for the homepage and Footer. We do not have the option to build Header. You just can change the style of Header in Theme Options. In case you want to modify the header as your idea, it will belong to the customized job. You can tell me clearly what you want then we will give you the budget. Thank you for your understanding Regards, Yame”
Hi, I would like to insert the slider revolution in the header section also in the blog and shop page, how can I do it?
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much!
cant see and install any demos??????? —> https://support.kutethemes.com/topic/show-topic/70104
I need very urgent help.
Hi,
You have not imported the sample data yet
Pls follow the ticket and Do not forget to send us the admin login plus one FTP account. My supporter team will help you.
Thanks!
Good afternoon, I need your help for a request that has been unanswered for days. I sent a ticket in their technical support system and they have not helped me as it should be, they do not give me the information I request. The first technical support they gave me was good, but now it is very bad. If they do not help me, I will request a refund for poor technical support and poor customer service. Regards.
Hi,
OK, let me discuss with my supporter team to see what happened. Pls follow the ticket too. Thanks for your patience!
Hi, How to setup favicon? I could not find any option to do that
Hey, unable to view demo. It’s saying -> The webpage at https://biolife.kutethemes.net/landing/ might be temporarily down or it may have moved permanently to a new web address.
Hi,
You are correct! I am moving my demos/themes to a new server. It will be OK today. Thanks!
Hi,
Please check it again. Thanks!
Yes, it’s working fine now…great theme…I’m purchasing it for my client!!!
You are welcome!
The demo showed this theme take so long to load. Can you please show me a fast page test ?
Hi,
My server has about more than 100 sites. It can effect to the speed a bit
Then if i want a fast demo. Where can i find it.
I am setting up a new server for it. I will move it there. Thanks for your patience!
Hi,
Please check it again. Thank you!
Checked. Its a bit faster. Seem you really tried. But i found that the Ajax search result on demo 6 show behind the slider. Do you any solution for this before i buy the theme?
OK, let me double check and fix it. It’s simple…
I can’t install the theme demos
I need very urgent help
Pls send me an email to tf.kutethemes@gmail.com
Do not forget to send us the admin login plus one FTP account.
Thank you for your patience!
P/S: next times, Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thanks
Hi, I’ve been using Biolife for some time now and find it to be a terrific theme. You did a fantastic job. Thanks!
I do have a question, How do I add a new plugin to this theme? The “add new” option is not available in the plugin page. Please advice.
Best!
Carlos
Hi,
The theme does not effect to the site like that. I have double checked the theme and do not see the issue like that.
Maybe, you changed something from your site’s source code,...
For more detailed help, please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Thank you so much for your replay. The issue has been solved. Stay safe!
