604 comments found.
Need to change the header options in a page, and the theme options in the pages entries don’t work since the last wordpress update. how can i solve this issue?
Hello,
The bundled plugins should be updated to their latest versions. We have included Themerex Updater plugin in the theme package. The plugin allows to update all the bundled plugins in the Dashboard http://jacqueline.themerex.net/doc/#themerex_updater.
In case of any issues, please feel free to submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ questions category (it does not require support renewal) to get help. Best Regards,message deleted…no longer an issue….my mistake
Hello,
Okay, i see. Glad to hear the issue is solved now!
Best Regards,Hi, just 2 pre-sales questions:
1. Is the theme compatible with WP 5.5 or do I need to intall 5.4.2? 2. How is the gift certificate generated? Does it use a woocommerce plugin? Which one?
Thanks.
Hello,
Thank you for your interest in our theme!
The theme is fully compatible with the latest WP version, it just requires all bundled plugins to be updated to their most recent versions. We have included Themerex Updater plugin in the theme package. The plugin allows to update all the bundled plugins in the Dashboard whenever a new plugin update is released.
The certificates are added with the help of t his shortcode http://jacqueline.themerex.net/doc/#sc_gift, http://prntscr.com/ul5kt3.
The store functionality is added into the theme with the help of the WooCommerce plugin http://jacqueline.themerex.net/doc/#woo.
Best Regards,Thanks a lot for the info, one last thing, does it generate vouchers (to be used a gifts)?
Hello,
It is possible to add this functionality into WooCommerce by means of some extra plugins. For example, https://www.flycart.org/blog/woocommerce/5-best-discount-coupon-generator-for-woocommerce. You may try using one of the plugins with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Thank you Melissa. All clear!
Sure, happy to help! 
Hi Just purchased it – loving the theme. but got a question.
Re the bookly plugin that you are using, we are a bit confused about taking payments online. Do we need to purchase the Pro version of the plugin? Which is $89?
Also we want to take payments via paypal and stripe. Do we need to buy addons further more?
Hello,
Thank you for your interest in our theme!
The FREE version of Bookly plugin is included in the theme package. Online payments, unlimited number of staff members and services, and ability to install add-ons are not available in the free version http://jacqueline.themerex.net/doc/#bookly. The Booked plugin is also included into the theme as a bundled plugin http://jacqueline.themerex.net/doc/#booked. It has the Payments with WooCommerce addon you can consider https://boxystudio.ticksy.com/article/3820/.
Best Regards,I gave your wordpress theme 5 stars on themeforest because you and your team are the best
Thanks for all your help
Hello,
Sure, always happy to help!
Thank you for taking the time to leave a review! It is highly appreciated by all our team!
Best Regards,When I ran the latest update, my client’s website collapsed. I had to went back to the previous version to have the website back running. I could find the previous version only on a different website and uploaded it but I’m worried about it as it is probably not an authorized version. Could you please help me with your latest update, it’s not working?
Parse error: syntax error, unexpected end of file in wp-content/themes/jacqueline/fw/core/core.admin.php on line 1
Hello,
Please make sure to update the theme properly via FTP or with the help of the ThemeREX Updater plugin (for theme version 1.6.1 and above only!). Please check this link for more info http://jacqueline.themerex.net/doc/#theme_update. If the issue still persists, please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does nit require support renewal) for further research on the issue.
Best Regards,I submitted a ticket because I ran into some errors when importing the demo.
Please help me so that my website can look like the demo
My Ticket number is: Ticket #20212
Thanks in advance
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Thank you for your reply
But I’m still encountering the same problem even after uploading the demo.zip and after following the instructions I was given
I have sent my Filezilla FTP Info because I use Filezilla for FTP and I sent my WordPress admin info in the ticket I created
Please help me to get this resolved once and for all, so we can put it behind us
I will give this theme an excellent feedback on ThemeForest after you resolve my problem and all the pages on my website look like the demo
Thanks
Hello,
You have uploaded just the default folder, not demo. The path to the files should be wp-content/themes/jacqueline/demo/default….
The demo data has been successfully uploaded. Please check your ticket. Thank you!
Best Regards,Thank you so much…You’re a life saver…
Happy to help!
I have a question before I buy this theme..
Is it easy to change the theme’s background color from white to black? because I have a logo with a black background
Hello,
Thank you for your interest in our theme!
Sure, all colors are editable. In the Appearance section you can find Fonts & Colors section. It allows you to create/customize color schemes and manage theme’s fonts. Please check this link for more info http://jacqueline.themerex.net/doc/#theme_options.
Best Regards,Thanks
Sure, happy to help!
hello sir its problem in logo change in home page 2
Hello,
Please go to Pages – Home 2 – Header to edit the logo http://prntscr.com/ugn5gl. For further support questions please feel free to contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Hello, Jacqueline is a great and amazing theme ! Since 3 years we use it for a spa center in France. Now we want to add booked . Everything is ok except 1 thing : in the order process, product doen’t march with the cart so, it isnt added to the order and the virtual product that must be downloaded by user isn’t sent ! Can you help us . Best regards !
Hello,
Could you please contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,Presale Question. I like the layout of “HOME 3” with a boxed white content area and an image background. Does that “image background, white boxed layout” ONLY apply to the home page or will it carry through to all the sub pages also.
Hello,
Thank you for your interest in our theme!
You can apply the layout to any page by selecting the following options in Theme Options section http://prntscr.com/uf32vw.
Best Regards,Good day, i have changed the Copyright info over and over again but it is still show that one that came with the demo content. Secondly, have been trying to edit using WPBakery Page Builder on the backend but it doesn’t work, all i see is the codes. Help me, how do i resolve this please?
I’m also trying to have the Translator appear on the website but it is not showing on the menu like the demo. I turned it On but it is not showing. I need your help
Hello,
Sure, we are happy to help with all issues. Please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hey what is your problem? why could you not just answer the questions here like every other author does? I have tried creating ticket over and over again it keeps saying that the Purchase Code is not valid. Same code i downloaded from here after purchase
Hello,
This forum is for Pre-Sales questions. All support issues are solved in our ticket system at https://themerex.net/support/.
Please make sure to select Jacqueline | Spa & Massage Salon WordPress Theme category when submitting the ticket. If you select Jacqueline | Spa & Massage Salon Site Template category (HTML version of Jacqueline), the Purchase Code will be indicated as invalid.
If the issue with the Purchase Code still persists, please submit the ticket into ‘Pre-Sales’ category (Purchase Code is not required) and specify your Purchase Code in the message body. Thank you!
Best Regards,I have submitted the ticket and still waiting for your response.
Hello,
Thank you fo submitting the ticket!
Please note that Support time schedule is Monday – Friday: 10.00 – 19.00 CET. http://prntscr.com/uem889.
Your ticket was replied. Please check it. Thank you!
Best Regards,Hello, does it include the complete Booked plugin or should I buy it separately?
Hello,
Thank you for your interest in our theme!
The Booked Appointments plugin is included into the theme as a bundled plugin. Please check this link for more info about the plugin http://jacqueline.themerex.net/doc/#booked.
Best Regards,I get stuck at 80% for Revolution Slider when I download the demo content. I’ve edited my PHP settings and set memory to 512. I’m still not getting the demo content downloaded. Am I missing something?
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (it does not require support renewal) to get help from our support team.
Best Regards,Hello,
When I tried to update my wordpress theme, Jacqueline, to version 1.6.2 and I received this error “An error of type E_PARSE was caused in line 1 of the file..../wp-content/themes/jacqueline/functions.php. Error message: syntax error, unexpected ‘}’, expecting end of file”
I followed the steps in the theme documentation for updating the theme (I did it using the FTP method). I deleted the existing theme and copied over the updated theme directory (that I got off of the ThemeForest website) into the wp-contents/theme directory, but received that error above when I tried to access my website’s wordpress admin dashboard.
Please let me know how to fix this error.
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (this does not require support renewal) to get help from our support team.
Best Regards,Will do! Thank you
Sure, happy to help!
Best Regards,Hello there,
Q1) How do i add login page in mobile menu?
Q2) I cannot find the option to user’s dashboard? How customers can check their booked appointment’s, Account settings, etc?
Thank you
Hello,
Could you please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,So you don’t answer to pre-sale questions?
Hello,
I apologize, that sounded like you’ve already bought the theme.
1. It is possible to enable the Login/Logout button in Appearance – Theme Options – Header http://prntscr.com/ta06c4, http://prntscr.com/ta073f. It will display on mobile as well, in burger menu, like this http://prntscr.com/ta07gn.
2. The users Profile options are as follows in Wordpress https://wordpress.org/support/article/users-your-profile-screen/. You can define the user roles to control what users can and cannot do within the site https://wordpress.org/support/article/roles-and-capabilities/
Best Regards,Hi admin, does the revolution-slider include in your theme? Can ii update it ?
Hello,
Thank you for your interest in our theme!
Sure, the Revolution Slider plugin is included into the theme. It is bundled with the theme so it is fully functional without the activation. New plugin versions are included in the next theme update or you can receive them whenever you need via tickets.
Best Regards,Hello guys,
It there an option to change taxonomy name ? I would like to change “Team” and “Team Group” to something else ?
Thanks, Best regards,
Hello,
In wp-content/plugins/trx_utils/includes/support.team.php file, please replace the following piece of code ‘rewrite’ => true
with:
‘rewrite’ => array( ‘slug’ => ‘test’ )
where “test” is the slug you need.
Then go to Settings – Permalinks – switch to ‘Default permalinks, save and then back to custom and save.
For further support questions please submit the support ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello,
I created a custom sidebar for my website in functions.php. It does show up in the widgets menu however, when i go to a page setting, the sidebar does not appear in the theme options as it only allow me to choose between “Main Sidebar” and “Footer Sidebar”.
Could you please advise how to display the custom sidebar on a specific page ?
Thanks, Best regards,
Hello,
Please contact our support team at https://themerex.net/support/ to get qualified help.
Best Regards,I love this theme, full of options, had a slow start with it, it’s slightly different then i was used too, but surly recommend it. i have one problem tho, i get a message that there is a update for the child theme, after updating i get a succes notification, but the theme is not updated
edit: got more problems now after trying to update i get a critical error after trying to make or edit a page and the header image on that page won’t change anymore, i ques i have to make a ticket
Hello,
Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,
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