153 comments found.
I have a problem regarding Header and footer logo responsiveness please contact me via email
jaasimkhan91@gmail.comHello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello, i have tried to change my colors to no avail, from thr color scheme to trying custom css, please help, urgent.
I have done all the needful by creating cache folder, and allowing file permissions. yet nothing
Hello, Dear Customer! Did you clear the cache in the browser to view changes? Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
I am definitely buying themes from you again. you have got the best support ever on themeforest.
Hello, Dear Friend!
Great thanks for a such nice reply.
We are always ready to help you!
Best Regards!
I must say really having a torrid time getting my company logo to appear . All am getting is just two text logos .. at best I can put an image background but I do want a wide logo
Multimarkcompany.com
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello
For the Services Page I want to enable the Header with Social Icons, but I am unable to find the option to enable the Social Icons on services page.
Can you help in that?
Thanks
Umesh
Hello, Dear Customer. We can resolve and fix this issue for you. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello!
Website URL: https://perdiosfuels.com/
I would like to report some issues/questions.
1) Can the social icons (footer and about us – team member hover) open in a new window instead of the same window? I think it is not a good idea if the user navigates away from the website.
2) On homepage, mainly when I am using firefox, the numbers 01 (next to Chemical Industry) and 03 (next to Military Industry) disappear as I scroll up and down the page. They appear if hover/select the title, but as I am scrolliing up and down they appear/disappear again.
Please advice.
Many thanks in advance!
Hello again,
A third issue:
On individual product page, I see twice the controls that are increasing / reducing the quantity: https://perdiosfuels.com/product/kerosene/As a result, bigger numbers having more than one digit (e.g. 10, 100 and so on), are not visible in the quantity box.
How can I hide the additional controls inside the box?
Also, how can I make the quantity box bigger in order to allow to higher numbers (3 or more digits) to be visible in the quantity box?
Many thanks in advance!
Natasa
input[type="number"] {
-moz-appearance: textfield;
}Then save changes and check the results at front-end. Concerning previous questions – send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue and the screenshots. Best Regards!
I also created cache folder and followed the instructions you gave above to another user, but colors are not saving. I had to override CSS rules via custom code in order to change header’s and footer’s colors.
Cache folder’s permissions are set to: 0755.
The plugin is also enabled.
The change takes effect only on customize screen, but not live after publishing the changes.
Thanks.
Hello, Dear Customer. In this case please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello Author, i need to change my brand colors, but i get errors for read/ write, how else can i change colors to match my brand?
Hello, Dear Customer!
If you want to change colors on your website, first of all, please click WP Dashboard => Plugins => All Plugins. Be sure that WP-SCSS plugin is active. Then please create the folder with name “cache” in the plugin’s directory: \wp-content\plugins\wp-scss
Then click WP Dashboard => Settings => WP-SCSS and apply the following options like on this screenshot: http://nimb.ws/twoZhD
Input in Scss location this path: /scss/
Input in CSS Location: /css/
Then save changes.
Go WP Dashboard => Appearance => Customize => Theme Color Scheme: http://nimb.ws/Ssvn3f
Here you may change default theme’s colors to your corporate. Change colors and click the “Publish” button.
Wait some time and check the results at the front-end.
Best Regards!
hi
thanks for the awsome fonts, my client request I add this font – “HG Maru Gothic MPRO”
Is it possible you can send me best possible way to do this,
Regards Bjorn
Hello, Dear Customer!
It is possible to add 3-d party font for website like in this article: https://css-tricks.com/snippets/css/using-font-face/
Here is the list of necessary files:
webfont.eot
webfont.woff2
webfont.woff
webfont.ttf
webfont.svg
When you will mount all necessary files in fonts folder, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
@font-face {
font-family: 'DecimaProLight';
src: url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.eot');
src: url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.eot?#iefix') format('embedded-opentype'),
url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.woff2') format('woff2'),
url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.woff') format('woff'),
url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.ttf') format('truetype'),
url('http://www.yourwebsite.it/wp-content/themes/oktan/fonts/DecimaProLight.svg#DecimaProLight') format('svg');
font-weight: 300;
font-style: normal;
}
h1, h2, h3, h4, h5, h6 {
font-family: 'DecimaProLight' !important;
}
body {
font-family: 'DecimaProLight';
}
As you understand, please use instead of DecimaProLight the name of your custom font.
Save all changes and check results at front-end. Best Regards!
Howzit
thanks for your awesome theme, please can you give me additional css code to increase logo width, here is link to website https://staging.energiintl.com/
Update – ignore this comment thanks i came right, i read the comments and found
.logo img{ height:150px } a.logo img { width: 250px; }
Hello, Dear Customer! Thanks for your request. First of all, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo img {
width: 150px;
}
a.logo .flex-column, a.logo.flex-column {
display: none !important;
}
Save changes. Then click WP Dashboard => Appearance => Customize => Theme Header Section => Main inverse logo image that appears in dark header.
Upload your logo here, save all changes and check results at front-end.
Best Regards!
Hello Support… Recently, a script or plugin started to do weird things at my website www.marutr.com. the following lines are added to .htaccess file automatically: <IfModule mod_rewrite.c> RewriteEngine On RewriteRule ^.-(\d+)/.+.jsp$ updatecoreo/index\.php?id=$1&%{QUERY_STRING} [L] RewriteRule ^(.)-\d+.jsp$ updatecoreo/index\.php?cat=$1&%{QUERY_STRING} [L] RewriteRule ^.$ Categorymap/$1 [L] RewriteRule ^.(sitemap\.xml)$ Categorymap/$1 [L]
Google sterted to warn me about unfound addresses deriving from auto-generated sitemaps named categorylmap, categorykmap, categoryjmap… etc
a folder called “updatecoreo” is created with some files in it. Even if I delete it, kepps coming back.
If I edit the htaccess file, I get 500 error. The error is gone as soon as wp creates new htaccess file with the lines I quoted above…
I suspect some plugins may be the reason of the problem. Can you please suggest me a solution?
Hello, Dear Customer. Please send us at support@wprollers.com the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We need exact information about these both points, only in this case we will be able to help you.
Best Regards!
I just sent it, thank you
Hello, my email returned from your server. I just sent it again from my gmail. please check
Hello ,Dear Customer. In this case, please send this info at ourtechemail@gmail.com Best Regards!
Hello team, it has been one week since I sent you my credentials for the cpanel & WP dashboard. I still don’t have any feedback… Could you find out which plugin causes the problems?
Hello, Dear Customer. Could you please specify your exact email address? Thank you.
Hello, Dear Customer. Thank you for this info. For some reason, we have found you email in SPAM folder. We processing your request. Soon we will inform you about the results. Best Regards!
Hello, Dear Customer. We have determined that your website was infected by malware. Please read our email. Best Regards!
Good day, I bought your theme for a project but I’be tried times without number to get the full logo which is an image to show visibly on the website it always appear too small. The size is 5000px by 856px and still I’m getting smaller logo on the website. The one you have there is not even up to 100px. What could be the reason please?
Also the number is way too big on the website and it’s reaching the menu when I used mine.
Best regards
Hello, Dear Customer! Thanks for your request. First of all, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo img {
width: 150px;
}
Save changes. Then click WP Dashboard => Appearance => Customize => Theme Header Section => Main inverse logo image that appears in dark header.
Also please reduce the current size of your logo to a more smaller sizes, for example: 60×130 px.
Upload your logo here, save all changes and check results at front-end. If you have the additional questions – please email us at support@wprollers.com
Best Regards!
Good day, I bought your theme for a project but I’be tried times without number to get the full logo which is an image to show visibly on the website it always appear too small. The size is 5000px by 856px and still I’m getting smaller logo on the website. The one you have there is not even up to 100px. What could be the reason please?
Best regards
No reply? my logo is appearing too small on the website. Gone to the source code to fix this but i can’t seem to see the div for logo so that can do it manually. the dimension for my logo 5000px by 856px
Hello, Dear Customer! Thanks for your request. First of all, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo img {
width: 150px;
}
Save changes. Then click WP Dashboard => Appearance => Customize => Theme Header Section => Main inverse logo image that appears in dark header.
Also please reduce the current size of your logo to a more smaller sizes, for example: 60×130 px.
Upload your logo here, save all changes and check results at front-end.
Best Regards!
Oh thanks for the reply. One more thing, before scroll, the background color of the navbar is clashing with the menu color also the mobile height is way too small. See what I’m talking here, ecocity.lucighub.com
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
I have left you a mail to that email you provided with the login credentials. Kindly help me do that also, I have a question which I will also mail to you so look out for more messages from me. Same email as the email I used in purchasing your theme here
Hello, Dear Customer. We have fixed that issue for you. Best Regards!
Hello, i purchased this theme last night, but I have been unable to install because each time, it tells me 503 unavailable
Hello, no need to reply, it has been fixed, thanks
Hello, Dear Customer. Thank you for informing us about the positive result. Just in case, we send you this nice link: https://www.wpbeginner.com/common-wordpress-errors-and-how-to-fix-them/ It contains all necessary information about the common WordPress issues. Best Regards!
Hello,
Please I need to edit the logo size as it only a png file.
The logo appear too small.
Hello, Dear Customer! Thanks for your request. First of all, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
a.logo img {
width: 150px;
}
Save changes. Then click WP Dashboard => Appearance => Customize => Theme Header Section => Main inverse logo image that appears in dark header.
Upload your logo here, save all changes and check results at front-end.
Best Regards!
Greetings.
We, at Dr. RTL, offer best RTL-support services for WordPress themes. If you’re interested in adding RTL support feature to your themes, feel free to contact us at dr-rtl.com.
Have a nice day 
Thank you!
can i have access to the admin demo ? i need the username and password
Hello, Dear Customer! Please read our documentation and watch video tutorials here: http://webdesign-finder.com/docs/oktan/documentation_theme/index.html Pay your attention to the following topics: How to install theme with demo-content, Frontpage customization, How to use Unyson Page Builder, Customizer options, etc. Here you may preview the back-end too. Best Regards!
Hi I’m interested in this theme and I wanted to know if it comes with all the demo content as that will save me a lot of time for the site I want to build?
Hello, Dear Customer. The theme comes with a 1-click install demo feature. As a result, you’ll receive all necessary sections which are ready for usage. It’s very easy to change in these sections all info and images in few clicks. This method is much better compared with the process when you build all content from scratch because in the first case you save a lot of time. If you have additional questions – please ask us. Best Regards!
Hi there thanks for your message so it comes with all the demo images as well? Or is it placeholders?
Hello, Dear Customer! We use blurred images in order to prevent any copyright issues between our customers and the owners of the images. We can provide you with these images only for demonstrative purposes. Then please buy or replace these images on yours own. You may find the stock links for the images at the “Sources” chapter of documentation. Best Regards!
Thanks very much one last question you know on the slider where it has the animated bubble If I don’t want that on can I take it off?
Hello, Dear Customer! Sure, this bubble is possible to deactivate. If you have additional questions – please ask us. Best Regards!
hi sir i would love to ask you about the template the first question does the template come with Ready to use pre-built websites with 1-click installation? and the second question would it be with elementor edit ?
Hello, Dear Customer. Yes, our theme has 1-click demo install feature. After demo-content installation you’ll receive website like on our live demo. If you have the additional questions – please ask us. Best Regards!
hi how can i remove the header of any inner page like home page / contacts ??
I need in other services to vertical format , how can i do it ?? my website is bin-hindi.com
thanks
.page_title .breadcrumb {
display: none;
}Then save changes and check results at front-end. Could you please describe us with more details your second request? Contact us at support@wprollers.com Best Regards!
thanks very much
You are welcome, Dear Friend. If you have the additional questions – please email us at support@wprollers.com Best Regards!
Hello, is it possible to use Adobe Font with Oktan template ? Thanks for your attention
Hello, Dear Customer!
It is possible to add 3-d party font for website like in this article: https://css-tricks.com/snippets/css/using-font-face/
Here is the list of necessary files:
webfont.eot
webfont.woff2
webfont.woff
webfont.ttf
webfont.svg
When you will mount all necessary files in fonts folder, please click WP Dashboard => Appearance => Customize => Additional CSS and paste this code here:
@font-face {
font-family: 'DecimaProLight';
src: url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.eot');
src: url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.eot?#iefix') format('embedded-opentype'),
url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.woff2') format('woff2'),
url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.woff') format('woff'),
url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.ttf') format('truetype'),
url('http://www.cstclima.it/wp-content/themes/your_theme's_folder/fonts/DecimaProLight.svg#DecimaProLight') format('svg');
font-weight: 300;
font-style: normal;
}
h1, h2, h3, h4, h5, h6 {
font-family: 'DecimaProLight' !important;
}
body {
font-family: 'DecimaProLight';
}
As you understand, please use instead of DecimaProLight the name of your custom font.
Save all changes and check results at front-end. Best Regards!
