317 comments found.
Hi, is the theme optimized for performance? Which cache manager plugin do you recommend? I have tested the demos and some sites developed with this theme but the results do not seem satisfactory. Thank you
Yes, We mostly use wp rocket plugin. But you can use others as well
Hi XpeedStudio, elementor is not working with the new theme update and my support has expired. I’m not happy if I have to purchase support for your theme every six months.
Please renew your support https://support.xpeedstudio.com/knowledgebase/how-to-extendrenew-your-support-period/
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hello, I need help, I want to change the color of the header of the internal pages, as in the demo https://demo.xpeedstudio.com/blo/, in the index the header has a different logo and the color of the menu.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
@XpeedStudio I just bought your theme few days back. I need help for active preloader on my site. I don’t know why the preloader not coming. can you tell me where I can active it?
Hi
This options available in appearance-> customiser-> theme settings. Preloader settings
Regards
Hi Team, is Elementskit pro version is also included in the theme?
Thanks
Hi
No, free version enough to use with our theme. And we have added lots of custom widgets for our theme.
Regards
For this theme, what are the required versions of the plugins? The free versions or the pro versions?
Free version is enough to use our theme. You don’t need pro version. Our theme built with free version as well our custom modules.
Regards
Hi there. my support has expired. but i need some help for my page bottom. it can appear if view by Firefox but it wont be appear each time if visit my site with chrome browser.
Hi
Please renew your support and open support ticket in our support desk. https://support.xpeedstudio.com/knowledgebase/how-to-extendrenew-your-support-period/
Hi, does this WordPress theme come with the demo data as seen on the site preview?
Hi
Yes. Same as demo. You can install with one click demo content install.
Regards
Is it mandatory to have Elementor PRO or just the free one?
Thank you
Hi
Free one will be enough to use our theme.. and our theme also built with free version of elementor and elementsKit plugin.
Regards
I have problem with demo import i could not install the unyson extension and the client is on my head. i need to resolve this ASAP i have sent you support ticket and it has not been resolved since.. This is very urgent pls
Hi there,
Our team already replied to your ticket. Please be patient.
Thanks!
ya, sure..all is resolved and my site now is very nice… Thanks
I followed the installation guide, even watched the video and I have installed the theme and the child theme as well and I have also installed all necessary plugins but the demo content “Failed to execute please check error.log”
I have raised the ticket on the support portal looking forward for help…!!!
Hi Please increase your server PHP details. If you don’t have an idea about it contact your hosting provider. They will do this for you.
Php version 7.2 or higher
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
max_execution_time = 500
Memory limit = 512
Our team will check and help you soon.
hello good morning i was able to download the demo version thanks to the mail you sent and installed the demo content successfully but i have an issue after setting up my pages i discovered the theme header and footer section are not visible on my Home page but are visible when i visit other pages on my website https://maktuneltdonline.com/, kindly tell me how to solve this. Thanks for your usual co-oration Regards
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I’ve created a few tickets and got help from you. The last time I accessed my tickets were like 2-3 weeks ago. Today I logged in again to check something in my old tickets, nothing was there. Do you guys erase tickets? One of them was not completely resolved. Can you please tell me why my tickets are not there?
Hello~ did anyone read my question?
Hi
I saw you have three tickets and al tickets are there https://a.cl.ly/nOunBPmA
Let us know if you need any more info about this
I found my tickets. I didn’t know that there were closed & hidden. Thank you for your help!
i can´t submit a ticket with my Envato Account. Error – invalid_client Wrong client secret provided
Please try register first with your email and add the product purchase key.
Good day. I noticed that the drop down menu hides behind the slider image when you click to view it. Please, what should be done to make it appear in front.
See the site… https://alikpeafoundation.org/
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
how do i upload the demo version of this theme?
and how do i add licence to my website???
How do i add my purchase code to have access to the demo content ? cant seem to have access to the demo content under tools….. please this is urgent
Hi
Please follow our documentation how to install theme with demo content https://support.xpeedstudio.com/knowledgebase/where-i-will-found-theme-documentation/
Go to tools-> demo content install to install the demo content.
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I followed the installation guide, even watched the video and I have installed the theme and the child theme as well and I have also installed all necessary plugins but the demo content is not visible under tools or can I find it elsewhere?
I believe there must be something wrong somewhere
Regards
Thanks uploaded the demo successfully but i cant edit or change the information on the header and footer section as i don’t know where to go. Was the header also designed with elementor and is it among the pages, all i need is to locate the header and footer section to edit it and input my information. regards
Yes header also design with elementor. Go to Appearance-> customise->theme settings-> header settings https://a.cl.ly/KouwOjql
i have an error when i import demo
The execution failed. Please check error.log
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I update elementor and my website not working now.
Error: elementor/widgets/blo-case-study.php on line 38
Please see the ticket.
Regards
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I already have a 1.6 version of blo theme, how do I update to the latest version of blo theme?
If you need more help open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
After updating plugins, “edit with elementor” option stopped working.
Unable to edit pages via elementor, it shows as loading.
This happened recently after I updated all plugins.
I tried to deactivate all plugins and found that it was caused by “BLO Essential” plugin.
When I deactivated “BLO Essential” then Iam able to see the edit page on right panel but the on left panel it still shows loading.
Kindly help, I have raised a ticket also.
Make sure you have update the theme. And update blo essential plugin as well.
If not resolved. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
