262 comments found.
when i import the layots there are missed files not uploaded . why?
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
is there any option to sms notification to customer for lab test report status
Hello,
Thank you for the interest to our theme. Unfortunately we don’t have such feature.
Best regards
What version of php does this theme support? php 7.4?
How i can change logo width? Now 205 px
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, 4 months ago I have contacted the support due to the error message PLEASE, ACTIVATE OUR THEME! after moving the license from development site to live site. I’ve tried to create a support account, but didn’t succeed. Therefore I wrote you (twice) directly to newsmartwave@gmail.com, but never received an answer. In your documentation you write, that one should contact you to reset the code from the old site. I kindly request you to reset my purchase code.
Hello,
Unfortunately we didn’t get any messages from your side. Please, send us mail to pthemeshelp@gmail.com
Best regards
how to change logo size ?
how to change website link not able to do it. why can’t there be a system to move website from development link to new?. even if I purchased i have to depend on you.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as I see your support period was already expired. Please, renew it.
Best regards
Why should i ? i cannot use my license , due to covid it was paused. i just want to move website from development link to new . on the first place why should i contact you every time , why cant i use my license however i want ?. i wont buy support just to change website . and there is no other option. i have not used it before i choose to use now . or refund me if you all cannot
please, send me mail with your purchase code – pthemeshelp@gmail.com We will make deactivation for your current installation.
Best regards
sent still waiting
were you replied?
Hi Porto, I want to ask you about this theme, https://www.portotheme.com/wordpress/medin/demo6/service-page/
Can I ask, is this bug is really occur in my view?
thank you for your notice. We will fix this issue.
Best regards
After updating the website, it started showing the activation code error. Red button on screen. I have already added the activation code.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
As far as I see your support period was already expired. Please, renew it.
Best regards
Hello, We bought WP Version just now but we’ve seen in description that we will get HTML version free with it. Where can we get it coz we couldn’t find it in the source of WP theme.
Hi, I made a payment error in the other html theme, and Now I pay this other theme center in wordpress but the problem is the same: this theme dont have the style.css it can install the theme.. please can you help me ?
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will check your issue.
Best regards
Hello! I’ve purchased your theme MEDIN in november 2019. I try to upload the new version of the theme helped by the Envato Market wordpress plugin. But unfortunetly, it doesn’t worked… The download is blocked, and I don’t know why. Is there a way to installed the new version manually or did I wait to try again with the plugin ? Because I think the slider bug on the website home page came from the issue between Wordpress 5.4 and the theme old version…
Thanks for your quick answer.
Hello,
Thank you for your purchase. As far as i see your support period was already expired. Please, renew it. After that you will be able to submit your support requests in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
What slider do you use in the demo 2 and 4? The tabbed part? Is this coded in the theme or do you use a third party slider plugin?
If you mean the top main slider We use the slick slider with a small own customization of it.
Best regards
I was referring to the tabbed/slider part – https://share.getcloudapp.com/kpubOJzj
Hi,
I saw on Theme Forest your theme Medin. I am very interested in some features of this theme, but I was wondering if the rest looks like Porto Theme. I am using Porto Theme a lot know.
Does it have the same posibilities as Porto Theme or not even close? Does it has it own request form or is it a WPforms or Contact form?
Thank you for your reply!
Best regards,
Hello,
Thank you for the interest to our theme. But i must say that this are different themes with their own features and particularities.
Best regards
Is it possible to have a demo login for the backend of the theme, so i can have a look?
Best regards
Unfortunately we don’t have such option.
Best regards
Hi guys i purchase the theme! And need to update the plugins too the only way its manually? Where can i get the layer slider plugin to download? Thanks a lot.
Hello,
Thank you for your purchase. Please, submit your request in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello! How can i update the plugins the only way its manually? the layer slider plugin where is to download? Thanks
Hello,
Thank you for the interest to our theme. Our developer will give you required reccomendations/instructions after purchase.
Best regards
Can’t find the place where I disable the page title?
Hello,
Thank you for your purchase. Please, submit your request in our support system https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi guys i need a pricing table, its possible to make something like this?: https://snipboard.io/Ax7Xw4.jpg
Hello,
We have similar section on this layout – https://www.portotheme.com/wordpress/medin/demo6/
Best regards
We have purchased a WordPress theme. And its name is Medin – Medical Center WordPress Theme.
It would be better if they write the user’s detail in the license i.e. Cadila Healthcare Limited, India. as follows:
“Licensee: transmogryfiers (User: Cadila Healthcare Limited, India)”
Can client information be added behind transmogryfiers?
Because our client wants to Proof to use Theme just for us.
That way it may be clear from the license that it was obtained on our behalf for our client Cadila Healthcare Limited, India.
i have attached a screenshot here, you can follow as mentioned in the screenshot.
How long will this take if possible? Can you say that?
Hello,
Thank you for your purchase. I think you should forward this request to general Envato Support – https://help.market.envato.com/hc/en-us
This is question isn’t related to our theme.
Best regards
We now the authentication key for enabling the site.please provide
Hola, este sitio sirve para que pacientes tomen horas medicas online? se asignan a cada profesional? se sincroniza con googlecalendar? saludos!
Hello,
Thank you for the interest to our theme. Unfortunately i don’t understand your request. Can you ask in English? Sorry for the inconvenience.
Best regards
Hello, is this site useful for patients to take medical hours online? Are they assigned to each professional? syncs with googlecalendar? regards!
unfortunately we don’t have required functionality
pls check tiket me https://smartwave.freshdesk.com/support/tickets/93474
Hello,
Thank you for your purchase. As far as i see you were already replied by our developer.
Best regards