191 comments found.
Hi, import demo dont work. I try to install different demos but appear a RED X. Can Help me?
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, I open a ticket for the demo import error. Can Help me please?
Hi
Our team will check and assist you within one business days.
Regards
Hi, im waiting for 4 days. I need to continue my work sorry. Can i have a refund please? Thanks
Please reply here https://support.xpeedstudio.com/support-center/ticket/50236
Ok sorry, i didnt see reply. Thanks
Support help me with success!! Very great, now theme work good.Thanks
Hi there does this theme work with Elementor Pro?
Yes its work fine with pro version.
Regards
Hi, I bought this theme but frustrating and disappointing so far!
When I install required plugins there’s an error “There has been a critical error on your website. Please check your site admin email inbox for instructions.
Learn more about debugging in WordPress.”
When I rename plugin folder in file manager of my domain it begins to work but I can’t install plugins.
What’s the issue?
and how can I import your demo on my website?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
For demo content please follow our theme documentation how to install theme with demo content install
Thanks!
Ok thanks I just created a ticket.
I’m waiting for your team to reply to my ticket. 3 days passed and I haven’t got my reply yet. On your website you’re claiming replying will be 24 – 48 hours which is not! I’m unsatisfied with your support service. I’m requesting a refund!
my website broken after upgrade!!! please fix it ASAP !! https://www.anatod.com/
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
Hello, error: Fatal error: Cannot declare class ElementsKit\Modules\Parallax\Init, because the name is already in use in /home/user/newcorpo.domain.com/wp-content/plugins/sassico-essential/modules/parallax/init.php on line 6
Have you update the theme ? Please contact our support team
Yes update 2.2
SASSICO Essentials It has conflict with kit elements, does it work without problems for you?
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Hi, what if we want to use your illustrations? How much is the cost for them? Thanks
Hi
This is depending on your which illustration you need. Most of the illustration from envato elements and adobe stock.
Regards
Since latest update; when I select to edit a page with elementor the blocks don’t even appear. The panel on the left just has a continuous loading symbol and the actual editing section doesn’t show at all. What’s happened?
It would appear it’s elementkit and elementskit pro causing the issue; as when they’re deactivated it will load.
Make Sure your php memory limit is 512 or higher.
If not resolved please contact our support team.
Regards
is there woocommerce dashboard on the frontend?
Hi
This is not related our theme. If woocommerce support frontend dashboard it will work fine with our theme.
Regards
Hello, ElementsKit You have version 1.4.8. Update to 1.5.6.. I remove the plugin and reinstall it, but it installs the old version.
We have already update the plugin. Please try now.
Regards
Hello, awesome thanks.
Hi before i purchase i want to know if I can upload this demo on my site. https://wp.xpeedstudio.com/sassico/sass-7/
Hi
Yes you can install same like demo on your website.
Regards
Hello, I bought the theme, I uploaded it to my site, but in the demo installation section, I chose the 1-12 demos page, it is stated that it is loaded, but after waiting and in the construction of the picture link, I am waiting for a solution thanks
https://prnt.sc/tzkqu0help me….
Please increase your server PHP details. If you don’t have an idea about it contact your hosting provider. They will do this for you.
Php version 7.2 or higher
upload_max_filesize = 128M
max_input_time = -1
post_max_size = 128M
max_input_vars = 8000
max_execution_time = 500
Memory limit = 512
This will cover all issue.
Regards
If you need more help, open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
I provided a transaction when you sent it, but unfortunately the same problem persists. I am opening a support notification, waiting for a solution on your site, thank you
Submitted tickets a few times. No response from your side. ticket #48700
Hi
Sorry for the delay, our team will reply ticket within 48 hours. Please bee patient .
Regards
How to edit SASSICO Service, Edit in elementor is not working
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/ Thanks!
Does this theme have an oneclick demo import feature ?
Hi
Yes we have oneclick demo import feature
Hey guys, great theme, but I think you hava an error in template-parts/blog/post-parts/part-author.php it should be get_avatar(get_the_author_meta(‘email’)); instead of get_avatar( get_the_ID()); i think
We will check and fix this next update
How to change top menu right button text and link? I would like to add slider area background image, how i can do it? check this https://snipboard.io/uYAemG.jpg
This is a just general inquiry comment section.
All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
Can’t open any demo page after importing.
This is a just general inquiry comment section. All support requests like this are handled via our support desk. Open support ticket with your URL and a screenshot. So we can take a look: http://support.xpeedstudio.com/
Thanks!
I have long been searching for Envato for these templates But I never saw such a template: fast, beautiful, classy, 24 hour customer support, I advise you to buy this template You deserve five stars
Could you by chance add an auto-hiding sticky header? One that is sticky when scrolling up but is hidden when scrolling down? I would buy all your recent themes if they had this.
Yes this features included, and our sassico comes with elkementsKit pro features with this.
Regards
Mobile too?
