1743 comments found.
Hello, I am writing to you because the site www.ilquinto.net does not display the backend correctly and we can no longer make changes to the pages. The problem appeared about a month ago without making any changes to the site. Could you help us? Thank you, have a nice day.
Hello Notorious!
Your issue is caused by deprecated theme and plugins versions https://prnt.sc/v8lsv1. The current theme version is 1.5.2. Please update the theme and plugins. Check this article.
Best regards,
DFD Support Team
Thanks, I updated the theme and all the plugins but the site no longer recognizes a part of the style sheet. could you tell me what the problem could be? The site backup was restored and now version 1.3.4 is installed. After updating the theme the backend issue was resolved.
Please get in touch with us via ticket http://nativewptheme.net/support/support-ticket. We’ll help you.
Best regards,
DFD Support Team
Hi my friend.
We want to change title of blog post from h3 to h1.
Any idea? Thank you!!
Hello Kafesys!
There is no such option in the theme. We have got your ticket and get back to you as soon as possible.
Best regards,
DFD Support Team
Suddenly all the images on my client site’s pages have gone missing. The src attributes are correct (I can load the JPGs if I paste the URL into the address bar of my browser) and they’re being served by https:// along with the rest of the site. But the images are not being rendered to the browser. If I want them to appear I have to go edit the page with WP Bakery, delete the ‘Single Image’ element and recreate it. However this ‘trick’ does not work with header background images which are a major part of the page design.
Here’s an example page with one image ‘fixed’ using the above-mentionned hack: https://cahp-acecp.ca/directors-2/
When I use Chrome’s page inspector I see two errors, both related to the DFD Theme Extensions plugin.
Uncaught TypeError: Cannot set property 'firefox' of undefined
at Object.M.isotopePosts (plugins.min.js:76)
at Object.M.init (plugins.min.js:76)
at plugins.min.js:76
at plugins.min.js:76
plugins.min.js:50 Uncaught TypeError: Cannot set property 'chrome' of undefined
at plugins.min.js:50
at dispatch (jquery.js?ver=1.12.4-wp:3)
at r.handle (jquery.js?ver=1.12.4-wp:3)
I can’t tell if these errors are the source of the problem because I can’t deactivate this plugin. Apparently this is by design.
The other problem with this theme is that it seems to be causing loopback requests and REST API requests to fail because it’s opening (and possibly not closing) PHP Sessions.
Hello Cmkl!
Seems you have updated the Wordpress and missed updating the theme and it caused your issue. Please update the theme up to the latest version.
In case you need any details, please create a ticket here.
Best regards,
DFD Support Team
Great idea. Thanks. What would also be great is if, like every other theme and plugin I’ve seen in WP, the DFD-Native theme indicated when an update was available.
Thank you for the suggestion.
Best regards,
DFD Support Team
Could you please get in touch with us via https://themeforest.net/user/dfdevelopment#contact we’ll be glad to assist you?
Best regards,
DFD Support Team
I suggest you guys can redevelop this fantastic theme using elementor. I’ve been using this theme for many websites previously and really love it. But since I learned elementor and love elementor, I started to left native. thanks!
Hello Zulhelminasir!
Thank you for the suggestion. We’ll take it into consideration.
Best regards,
DFD Team
Hello,
Something very strange is happening with the theme:
A background box is no displayed in english, while it is in spanish version. Indeed, when english version is in preview mode, the background box is displayed.
this is the website beedataanalytics.com
Please, any help?
Hello Beedata!
Could you please contact us via ticket and clarify the issue a little bit?
Best regards,
DFD Support Team
Of course, thanks!
Waiting for your details.
Best regards,
DFD Support Team
Did you receive the ticket?
Best regards,
We have got your request and get back to you.
Best regards,
DFD Support Team
Hi there, i need help as soon as posible. The DSD extensions plugging is not allowing me to enter to Wordpress page. I can not see the username and password fields to get inside. Thanks in advance.
Hello Suzsa!
Please get in touch with us via ticket and clarify the WP access details and specify the issue in details? We’ll help you.
Best regards,
DFD Support Team
i am trying to enter my purchase code and not working!
You can contact us via contact form https://themeforest.net/user/dfdevelopment#contact.
Best regards,
DFD Support Team
Hi
I am not sure why the info-boxes are under the revolution slider, they are supposed be above as per your demos.
Waiting for reply
Kind regards Jens
Hello Jens!
Please add the z-index in a row. If you need our assistance, please, get in touch with us via ticket and clarify the WP access details? We’ll help you.
Best regards,
DFD Support Team
Hi, thanks for your reply, as I am novice can you just tell me the line (z-index) I shall put in and where in the row option?
Please get in touch with the support team, we’ll share the detailed instruction.
Best regards,
DFD Support Team
Fixed it 
Thank you for the feedback!
Best regards,
DFD Support Team
My order id is: 134829892
Cancel please.
Hello Michael-777!
The financial questions are managed by Envato support so you need to contact Envato team.
Best regards,
DFD Support Team
Hello. The order was placed by mistake, please return my money. Thanks!
Hello Michael-777!
The financial questions are managed by Envato support so you need to contact Envato team.
Best regards,
DFD Support Team
Hello. On my Woocommerce page i am getting “dfd-native/woocommerce/order/order-details.php version 3.7.0 is out of date. The core version is 4.6.0,” My theme and all plugins are Up to date.
Hello Jerryandtabatha!
The file will be up to date in the next theme update. The current file’s version does not cause any issues with theme or woocommerce functionality.
In case you need this file updated before the theme’s update, please, get in touch with us via ticket.
Best regards,
DFD Support Team
my demo importer not function, I push the button ‘import Demo’ and nothing happen
Hello Rezek!
Please make sue you have latest 1.5.2 theme version installed on site.
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hello! For some reason my theme still does not work with current wordpress version, and i don’t see where can i update it. Could you please guide me how to do it?
I purchased Bakery Theme from envito purchase code: c9b446aa-4f62-474e-8192-7a1099df92f9
Now after a recent website crash i am unable to verify my license at WPBakery!.
Help me out
Hello Sumair_es58!
Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Hi Great theme, but WP Bakery not working on backend, and very slow on frontend, even after upgrading to latest versions
I am just about to downgrade WP but am afraid i can have more incompatibility issues
Hello Fabrica_Digital!
Please make sure you are using latest theme version. Could you please get in touch with our team via ticket here http://nativewptheme.net/support/support-ticket and clarify the WP, FTP access details? We’ll check it for you.
Best regards,
DFD Support Team
Found it! My fault, I’m sorry… Somehow the (clasic editor) WPbakery block was dragged and collapsed into the sidebar, below featured image block! I apologize for my mistake. Keep up with the awesome work!
Thank you for the feedback. Feel free to contact us in our help needed.
Best regards,
DFD Support Team
Does this still come with the Visual Composer plugin?
Hello Gabriellamarsh!
The theme is bundled with WPbakery page builder plugin.
In case you need more details or assistance, please, contact us via ticket.
Best regards,
DFD Support Team
Hi, thanks for your response. It still says on the page that Visual Composer is a bundled plugin. All good.
Thank you for the feedback.
Best regards,
DFD Support Team
This theme is not compatinle wih W.P.M.L it does reset all theme settings when you save a translated product. This theme used to be very good, but it is outdated by now, updates take long before they come, and only plugin updates. Theme should be getting a 2.0 version suitable for 2020.. If you bought this theme a few years ago like me, you had a lot of fun of it.. But if you looking to buy a new theme? Dont buy this one… It had its best time…
Hello Webshopmasters!
We haven’t faced such issues with the WPML plugin, could you please get in touch via ticket and let us check the issue. We would also like to get in touch with the WPML team so we need more details about your issue.
Best regards,
DFD Support Team
update 1.5.2 dont work
Hello Vedran530!
Pease contact us via ticket and clarify the issue a little bit.
Best regards,
DFD Support Team
i cant login for ticket…..login via purchase code or username dont work
In case you have any issues with ticket creation you can contact us via Envato contact form.
Best regards,
DFD Support Team
Good morning. If possible I need help in activating wp bakery but I can’t find the product license.
Hello Bizinbit!
As for the plugin, please check http://nativewptheme.net/support/knowledge-base/plugins-activation and also bundled plugin’s policy https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins.
Best regards,
DFD Support Team
Tabs and Tours disappeared since the last update….not sure what happened…
Hello KemarMCaribTech!
There are no issues with these modules, make sure you do not add them to inner row. We’ll be glad to check hte issue for you, please, contact us via ticket.
Best regards,
DFD Support Team
Hi there, thanks for the reply!! I was doing just that, I’m so sorry lol thank you!
Thank you for the feedback.
Best regards,
DFD Support Team
Hello, I realize my theme is not updated and I would like to make sure if I bought the last version I will be able to update it within wordpress without losing all the created pages. Can you let me know if there is anything I should do for that ?
Thanks for your answer,
Meaghan
