13534 comments found.
Hello,
one information: is there a way to limit users to upload their profile image in high resolution? We have thousands of users and I think people could put the site down uploading heavy images. Any feedback?
I saw in the admin panel an option for profile images, but how does it work? does the site resize them when uploaded?
thanks 
Hi ipergraphic,
We don’t have that feature now.
The profile image size is a setting to display the profile image, not the limit size of the uploaded image.
Sincerely
Can you add integration with ActiveCampaign?
Hi danielburns,
We have never used that before. Therefore we don’t know if it is compatible with our theme.
Sincerely
It’s like MailChimp. But better.
I have a translation problem. When I turn on WooCommerce Payment, the translation of the “Add to cart” button on the course page disappears. When I turn it off, the button is translated again. How to fix it?
Hi sygnaturazdrowia,
Please create a new topic on our forum: https://thimpress.com/forums/forum/eduma/ We will check your issue.
Sincerely
I can’t because the system doesn’t accept my code. Apparently it is inactive.
Hi sygnaturazdrowia,
Please send us an email to support@thimpress.com and tell us about your issue. We will check it.
Sincerely
Hi there,
I bought your theme thinking I have the liberty to create adjust the content in the lessons section. I tried using html (example: a html accordian) but the css won’t allow me to do that. I’m also not able for example to use elementor in the lessons section. Help please…
Hi ChuckTorres,
Please create topic on our forum https://thimpress.com/forums/forum/eduma/. We will check your issue.
Sincerely
Hi There,
After the creation of course, the thumbnail displays a blank screen with Eduma logo.
How can I switched it off so that it will not display that black thumbnail with Eduma logo?
It creates thumbnails like this automatically:
https://ibb.co/s6S1QxSregards, Cooldude
Hi cooldudeyogi,
We have replied to your topic on our forum. Please check it out.
Sincerely
In the registration box, how can I add a check to accept the privacy policies of the website? https://i.imgur.com/UzYXvlk.png
Hi arleydaza,
You can go to your Dashboard => Appearance => Widgets => Toolbar => Thim: Login Popup => Terms of Service link, then paste the link to the Terms of Service page on your website.
Sincerely
Thanks for the reply. But we don’t want to use the toolbar. We want to use the button that is in the navigation https://i.imgur.com/PzmJ34t.png and in the lightbox, in the registration section, add the button “accept terms and conditions” (https://wcompetition.com). We follow the steps but the option is not added under the registration form.
Hi arleydaza,
We have replied to your topic on our forum. Please check it.
Sincerely
Please how to I get the exact login popup at the toolbar as on the eduma demo theme? I imported the complete demo but did not get that exact login popup at the toolbar. Please help me out.
Hi,
Please go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check all your issues.
Sincerely
Hi arleydaza,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check all your issues.
Sincerely
Hello, we are lot of users who have some bugs since your last update..My support expires but i can’t pay again 50$ for a bug due to the update, it’s not my fault but yours ! Two things :
- “buy this course now” button has changed to “add to cart” on the single course page.. Multiple users mentionned this bug in your forum. It’s due to the last update of your plugin : woocommerce learnpress add-on
- Since the last update, there is a conflict with the add-on Learnpress certificates, i can’t modify a class, i have an internal error.. When i deactivate the add-on, it works well again..
Here are the error details for certificates :
WordPress version 5.5.1 Thème actuel : Eduma Child (version 1.0.0) Extension actuelle : LearnPress – Certificates (version 3.1.6) PHP version 7.3.18
Détails de l’erreur
Une erreur de type E_ERROR a été causée dans la ligne 48 du fichier /XXX/wp-content/plugins/learnpress-certificates/inc/class-lp-certificate-woo.php. Message d’erreur : Uncaught Error: Call to a member function get_cart() on null in /home/formatiogt/www/visiochef.com/wp-content/plugins/learnpress-certificates/inc/class-lp-certificate-woo.php:48 Stack trace: #0 //XXX//wp-includes/class-wp-hook.php(287): LP_Certificate_WC->lp_cert_set_price_woo(45, Object(LP_Course)) #1 //XXX//wp-includes/plugin.php(206): WP_Hook->apply_filters(45, Array) #2 //XXX//wp-content/plugins/learnpress-woo-payment/incs/class-wc-product-lp-course.php(52): apply_filters(‘learn-press/woo…’, 45, Object(LP_Course)) #3 //XXX//wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(88): WC_Product_LP_Course->get_price() #4 //XXX//wp-content/plugins/seo-by-rank-math/includes/modules/woocommerce/class-wc-vars.php(37): RankMath\WooCommerce\WC_Vars->get_product_price() #5 //XXX//wp-includes/class-wp-hook.php(287): Rank
Also, since your last update, i cant modify my revolustion slider theme.. It blocks on “Preparing data … ” message..What happens ? Do you plan to send an update to solve this problems?
Thank you.
Hi clementbiz,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Pre-Sale Question
1. I would love to buy this theme but I don’t want my client to know anything about the theme I am providing. Is it possible to remove/rename all references to your theme name/branding (including css class names, folder names, Wordpress Admin menu labels etc.) and would that be part of the 6 months support you provide.
OR
2. Do you also offer a white label theme?
Thanks.
Hi romiltheromeo,
No, we don’t offer a white label theme. If you remove/rename our theme, the theme will not work as designed.
Sincerely
What options are there to host the videos for the course. Can it be done through AWS S3 or do you recommend another way?
Hi webdesigntek,
You can upload videos to your server or you can use video links from other sources to embed the video to the courses.
Sincerely
Hi ThimPress,
I would like to ask is there anyway to set LearnPress video lessons unskipable? I’m not sure is it my setting issue, when I’m trying out the course certificate, I’m able to just click complete all the way and finish the course, I’m able to complete the course without watching any video.
Hi imaphang,
We don’t have that option now. However, we have a plan to add this feature in the future.
Sincerely
I see, hope able to get this feature soon.
Anyway, it’s good to know that you all planning to add this feature, thanks for the quick responses. 
About 2 days ago, I updated your themes and plugins on my website. After that, I noticed an error. “Buy this course” Button changed to “Add to cart”. When press “Add to cart” button, its not reach to check out page directly and reach to cart page.
Its not ok for me. Please suggest me what I should do.
With thanks, Tha Khin
Hi thakhinwebservice,
Please create new topic on our forum https://thimpress.com/forums/forum/eduma/. We will try our best to help you.
Sincerely
ok I will. Thanks
Hi Support Team,
I have created a topic on your forum since 7 days ago. But it is not solved till now. Please focus and reply on my topic there.
With thanks,
Tha Khin
Hi thakhinwebservice,
We have responded to you on the forum, please follow them on the forum
Sincerely
Thank you.
Hi Support Team again,
I could solve the above problem by your support. But, after that, you released the some new updates. After updating them, I got the same problem again. “Buy Now” Button changed to “Add to Cart” again.
Is it possible to change the button text to “Buy Now” again please?
With thanks,
Tha Khin
Hi thakhinwebservice,
You can use the Loco Translate plugin to change that text in plugin “LearnPress – WooCommerce Payment Methods Integration”. You can read here to know how to use Loco Translate: https://thimpress.com/knowledge-base/loco-translate-guide/
You can install that Plugin.
First, you need to maximize Loco Memory.
Step 1: Please go to Loco Translate -> Settings -> Skip PHP files larger than: up to 800KB Number of backups to keep of each file: 0 -> Save Step 2: Please go to Loco Translate -> Plugin -> LearnPress – WooCommerce Payment Methods Integration -> Edit template -> Sync -> Save. Step 3: Go to file translate of the plugin -> Edit -> Sync -> Save -> find text you need then change -> Save. Note: Please choose location translate file is System
Sincerely
After installation can find where shall I put footer widgets, except that one with logo, others like; company, link, support and recommend can’t find widgets.
Hi gfxroad,
Which page builder you are using?
You can edit those information in Dashboard => Appearance => Widget => Footer.
If you use Elementor, it should be in Dashboard => AE Elementor.
Sincerely
Thanks for your respond, I’m using classic university and Elementor page builder. I know how using widgets, but after testing can’t see any change
Hi gfxroad,
We have replied this issue on the topic https://thimpress.com/forums/topic/slider-revolution-6, please check it.
Sincerely
Thanks support team, really appreciated your support, [Solved]
customizer for styling is not working at all , talked to you several time , no solving for the issue , switching to another , it is working fine , so the problem is in your theme
Hi GivemeAPPbh,
Our developers are checking your issue. Please give us more time.
Sincerely
Hello
Quick question, my slider revolution is 6.1.3 and it warned “if you updated to WP 5.5 please don’t save any projects in SR until updating to version 6.2.18”. However it was available to save the slider slowly.
Theme has updated recently. Should I purchase through Themepunch to update the plugin to solve? We have been using Eduma theme for 5 years, this is first time having this issue.
Thank you in advance.
Hi webcreative0916,
You can update plugin Slider Revolution free.
Sincerely
In the SR plugin section, it displays “activate slider revolution for premium benefits(eg. live updates)”. There is no update button to update and it goes directly to sliderrevolution.com/premium….... Again, would you tell how to resolve?
Thank you
Hi webcreative0916,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
i have created a ticket please reply ASAP #609569 & #609564
Hi datalytics,
We have replied to your topic on our forum. Please check it out.
Sincerely
Hello I have made a ticket but you have not responded so I will post my issue below.
When a user opens my website from a social media platform such as Instagram and Twitter and attempts to hit the hamburger menu icon, it does not work. My website Instagram page is @wizardcourses. If you go there and try to open the site from there the menu will not open. This happens on all of my social media accounts.
Help!
Hi eternitylove,
We have already answered your ticket on the forum, please check it!
Sincerely
hello,
where is the lessons` front end and php files?
We could not find the path to the single php file that handles the lessons on your theme’s learn press custom post type. Could you please send us the index of the lessons single.php file that provides front end representation?
I want to change all course lessons` youtube video players on the front-end file? screenshot: https://prnt.sc/unp1at
example course link: https://atomyumstartupacademy.com/courses/learnpress-101/lessons/introduction-to-entrepreneurship/Hi pacaltay,
You can access the following folder \wp-content\plugins\learnpress\templates\content-lesson\video to search and change source code.
Sincerely
Hi Authors, I bought this theme yesterday and my site started to lose visitors and losing rank because of the Site Speed Issue, it is really very slaw theme as I used to get 96% or even 99% on google page speed test, Now I do not see more than 44% and 7% on mobile??? this is a very strange issue especially when it come with over 26000 sale theme that made nearly 2 Million Dollar??? I think it will be very easy for you to spend few dollars to fix this problem. Otherwise, you have a hidden strategy that may serve the famous training sites against small sites like most of this theme buyers here?
As a legal researcher, I am asking you today to fix this problem as soon as you can, specially in this circumstance of Corona and the need of Online training, and If you did not fix it, I m going to open a new case and asking to recover all our loss that caused by this theme.
Note: all things in my site and hosting is fixed and there is no problem with my site except your hidden issues in your theme.
Thank you
Hi modernr,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Eduma forum: https://thimpress.com/forums/forum/eduma/ and create your topic.
We will check all your issues.
Sincerely
Where are you??? I sent the support request ticket yesterday and still waiting!!
Hi modernr,
We have already answered your ticket on the forum, please check it!
Sincerely
Thank you very much for your support and for solving this situation. And even there was some hard things in this theme, but Now I understand and appreciate that you are trying to save your intellectual property rights of this theme. I hope you all the best, and keep doing the great work.