679 comments found.
Hi,
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you: how to speed up your site.
Thank you very much!
P/S: if possible, you should use the Elementor version that I have just released. Thanks
You send me instructions to change to Elementor. Do I have to buy Elementor Pro?
If you do not use the Elementor Pro then you do not need to buy it
Do you have demo of Elementor and Elementor Pro? I don’t see it on elementor.com
Pls check in the landing page. My demos are showing with both of Elementor and WPBakery
When I switch to Elementor version, do I have to disable kuteshop-toolkit plugin?
Sorry, my english is not good
Yes, you have to disable that plugin. Elementor version uses “ovic-addon-toolkit”
Theme Options -> Footer -> Footer Desktop: None. There is no footer option here. In Footer Builder, there are versions Footer 01 – Elementor to Footer 19 – Elementor
Pls submit a ticket. We do not support here. Thanks
Hi, I have bought “Kuteshop” theme and I want to implement a free multilingual plugin can you recommend some good one for me please?
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much!
I have submitted my ticket here : https://support.kutethemes.com but no reply .. im still waiting can you help please ?
I have discussed with our supporters, they will reply you as soon as possible!
Thank you very much for your patient!
Hi,
Pls be patient. My support team will check step by step… Thanks for your patience!
PLs follow the ticket
Hi, thanks for your reply .. i have submitted some tickets and still waiting for your reply please help asap
thanks
It’s working time now, our supporter team will check and let you know as soon as you can.
Thank you
Hi, Im still working for your reply for my ticket .. i need help urgent please
Hi,
Please contact to our supporter and ask for Skype ID
Hello thembay Suporte! I search for simple wordpress ecommerce website that i could have option for Accordion category for food like this an https://cutt.ly/IfXS0tO, your theme can do this also ?
Hi,
This is the theme of Kutethemes. You can use my theme to do like that for your site but you need to customize it. Thanks!
Hi, I’ve been running KuteShop with the included child theme for years. I noticed that the header-style-01.php file I have in my child theme is not used. Instead, the header-style-o1.php file in the parent theme is used. I cannot find anything in the documentation (documentation 3.x folder is no longer present in download, online documentation does not supply any relevant information) about this. Am I correct to assume that a file in the child theme should automatically replace the same file in the parent theme?
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Hello, I’m sure you are aware that my support has expired. What I would like to know is simply where the documentation has gone, because it is no longer present in the zip file when you download the theme. In my opinion, this should not require me to extend support. Thanks very much!
Hello, can you provide information on the documentation? It is no longer present in the zip file. Only the documentation for the old 1.x version remains. A response would be nice, thank you!
Hi,
I will doulble check and reply to you tomorrow.
You can try to use the Elementor version. It is the latest version with a better framework and builder. Thanks
Pls check. Thanks
Hi, I already wrote in skype and ticket, please support to solve
OK Sure! pls follow the ticket. Thanks
Where is DEMO 15?Missing in download files when demo data is imported. Only showing up to DEMO 14.
Hi,
Which version did you try to import? WPBakery or Elementor version?
WPBakery
Hi,
It’s strange!
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
Just re-installed with Elementor and it worked. Wish there can be WP Bakery version
It works on both
Hi, You are not supporting me on ticket
https://support.kutethemes.com/topic/show-topic/71640It is opened from Sep 07, until no proper response. Kindly take remote session of my developer and support him.
This is almost 5 days now. Kindly support as this is not almost 5 days now.
I hope that you will respond now as today is Monday….
Dear,,, You guys are just rotating us .. Kindly pay attention and try to resolve the issue as this is now around 8 days,,
Kindly check my developer comments and take remote session of him and resolve the issue…..
Hi,
Please discuss with my supporter team via Skype or Support system. They are waiting your reply. Thanks for your patience!
Hi boss….Is it possible that can you tell me at which time we can give you remote access of our system and you can review our issue as we responded to your requests but still our issue not resolved since last 8 days.
Kindly need your little time . Kindly tell me at which time we can give you remote session?
Hi,
You added the Skype ID of my supporter. Pls discuss with her. My time zone is GMT+7. Thanks!
Your developer on skype is sleeping and just passing time and I am suffering a lot as my website issue is not fixed and I cannot progress. This is almost 9 days now. Kindly ask him to do something. What type of this support which cannot resolve my issue in 9 days. Kindly just fix my issue as you have all access of my website and tell me what is the issue so I will not face this issue again.
Hi,
Pls discuss with my supporter. I saw they supported and replied to you
Hi, please answer to my only last two tickets. Others, I already solved thanks of support team.
OK Sure!
i have buy theme and when i try to activate with code its says true but never show me active status Please activate this theme before 01/08/2020, the functionality will stop working if the theme is not activated. why always show me this \ Product: Kuteshop
Status: Not activated
Support until: 00/00/0000
Last update: 00/00/0000
Hi,
Pleaes fill the purchase code then activate the theme… then the notify will be hidden.
For more help, Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
THanks
Hi, I wrote ticket, I look forward to get answer. Thanks
OK sure! pls follow the ticket. Thanks
Hi, I need support, I wrote in ticket, I look forward to get answer, Thanks
OK sure! pls follow the ticket. Thanks!
Hi I have tickets, I look forward to get answer for solution.
Hello, Upgrade is not covered in the documentation guide. please point us to where it is on the guide.
If I upgrade the theme from will I loose my customised design and previous data?
Nope, it does not effect,... you should read the guide … b4 upgrading…
Can you provide the guide link here please? I can’t seem to find it
Hi,
You can check the document here: https://kuteshop.kute-themes.net/documentation/docs/
I will update the theme with the Elementor builder. If you want to use this new version (of course, with a better/newer framework) pls wait a couple of days… I will release it this week.
Thanks for your patience!
I am from Indonesian Mall. www.indonesianmall.com Why is the kuteshop theme I bought from you not working anymore? even though I have activated it, it still does not work. Please explain and reactivate. thank you
Simon Petrus Taneo simontaneo@gmail.com indonesianmall.com@gmail.com www.indonesianmall.comHi,
Please send me the purchase code to my email: kutethemes@gmail.com and explain how it does not work…? Take some screenshots pls. Thanks!
If I setting some page, klik option for chance to my menu product, I saw white blank, can’t saw me choice my menu product for I publish. After I Install kuteshop theme I Saw Some popup massage, must bust be input purchase code before 1/8/2020 if not otherwise this template will no longer work. After installing, I immediately input the purchase code, there is a save, I see activated but as I told you above, if you want to edit any page to change the name of the product menu or want the product link with the menu, you will find only a white blank, there is no product menu option there . thank you I has send email with purchase code and screen shoot. thank you.
Hi,
You only need to configure your hosting’s setting a bit by increasing the value: “post_max_size” or you can turn off some options in the backend: http://prntscr.com/u0p17k
Next times, pls submit a ticket. So my supporters can support directly for you. Thanks!
Nice Theme, good to know that it support Dokan multiivendor Store, I want to see Vendor Store Page, how it looks like, pls can you send a link, & one more thing if any Vendor wants to limit his product Delivery as per zip code can he do it, does this feature available or i need to customise it, Thank you, JSK12
Please check them in the menu items. Thanks
Hello Admin, I would like to disable/remove the Quick View Button on all products, how do I do this please? very urgent. Thank you.
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much!
Hello, would really appreciate some assistance. I change my appearance to template 13 within the settings>readings page – the home page works great now… but all other pages and product pages fall back to default and not template 13… where am i going wrong?
Hi,
Many thanks for your purchase
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Do not forget to send us the admin login plus one FTP account.
Thank you very much!
How to edit footer menu?
Hi,
Please login here: https://support.kutethemes.com/login then submit a ticket. Our supporters team will support directly for you.
Thank you very much!
Hi, Do you have mobile application or do you suggest any mobile application for this theme and we can purchase that code?
Hi,
I am updating the theme with Elementor then I will update the Mobile version for the theme.
What do you mean here from Mobile version for the theme? Does it mean mobile application?
Hi,
It is a customized template for mobile devices. So it is more optimized and better …
Dear..your point is not clear….what do you mean here by customized template for mobile devices…..
Customized template for mobile templates means mobile application code (Android or iPhone) or does it mean a better user experience for mobile users while opening website from mobile browser? Kindly clarify.
Also, could you please any random time lines when it will be available?
Hi,
it is a customized template for mobile not a mobile app. Ex: when you browse some websites, you can see the URL example : http://m.yourwebsite.com it will show the template with optimized layout for mobile and ofcourse you can customized it too
Dear…..I got your point….I already installed your code on my website…...Now, I need Mobile application for my website. Could you please suggest any code which I can purchase for my mobile application?
Hi,
Please research and find one reasonable app for your site
Do have your plan to make the mobile interface? Till now this feature absent of your theme
Hi,
I am working on it. It will be released very soon!
Thanks for your comment
Hi, How day long, assumption
It will take about one month. Thanks for your patience!
Hi, I look forward from you answer asap, thanks
OK sure!
But next times, pls do not submit too many new posts. Just reply under one post, I will reply to you.
Thanks!
Thanks for support, I have other question in ticket, please help me. Thanks in advance.
OK sure!
Hi, thanks for support, I need wpml string translation, I already downloaded it, but I can not apply to translate categories, I already wrote about it in ticket, and added picture to clarify, please help me.
OK, pls follow the ticket and discuss with my supporter team. Thanks
On the weekend, have you supported?
OK, sometimes, we still support at weekend. PLs wait until Monday. Thanks for your patience!
Hi, I look forward to get answer in ticket,
OK sure!
