12900 comments found.
Hello is it possible to make the shop page wide ?
Hello,
Unfortunately, there is no specific option for the shop page only. The full-width page container option works for all pages globally.
Kind Regards
How can I make the name a link in the group product ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello ! Product with grouped product not display products. Why ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello,
Do you have skeleton screens in your theme yet or is it a still pending upgrade ?
Hello,
Currently, we don’t have plans to implement such functionality since it is not needed for WordPress theme based on PHP and backend rendering.
Kind Regards
Hola, este es el mejor tema que e tenido.
pero aun no logro la misma velocidad que tiene woodmart en el demo.
Por favor dime en que hosting y plan está woodmart y que tipo de cache esta usando.
Mi hosting esta en siteground en el plan básico, y cuenta con el cache sg optimizer de siteground y tambien usa cloudfare.
mencionar también que mi pagina ya esta optimizada al máximo incluso estoy usando imágenes webp, pero sigo sin alcanzar la velocidad del demo, por favor ayudame.
mil gracias de antemano, saludos cordiales.
Hello,
Thank you very much for your comment.
We are running a dedicated server for all our websites. But anyway, your website can be fast even on shared hosting. On our demo, we use WP Rocket plugin and KeyCDN. Please, send us your website link so we can check what speed problems does it have.
Kind Regards
Hi, I see that WPbakery is still 6.3.0 in your server.. (appearance > install plugins). The latest is 6.4.1.
Any version below 6.4.1 is considered vulnerable. Please consider uploading the latest WPbakery please?
sorry, i have tried to reinstall WPBakery and see that it is 6.4.1. Thank you. 
Hello,
Great, we are glad that you sorted the issue out.
Kind Regards
Hi, I’m getting an error when i try to activate the theme “There has been a critical error on your website. Please check your site admin email inbox for instructions.”
I’m unable to activate and enable the theme to work on it.
R Pranavan pranavan_15@hotmail.comHello,
Please, disable all external plugins that are not related to our theme and send us your admin access via the contact form on our profile page.
Kind Regards
Hi, I don’t see a place to create a ticket or anything may be coz of support ended.
So i would like to give the details here and send the login via mail.
This is not a existing website, a new domain, a new server, a new folder. I installed wordpress the very latest version as at 09.10.2020. Then I uploaded the theme zip (both main and child) (which also downloaded 09.10.2020).
After this i go to back end and select the child theme to activate it immediately goes to an error and say “There has been a critical error on your website. Please check your site admin email inbox for instructions.”. (http://ronhaak.lk/)
Seems something wrong in the theme files, as i tried other themes it worked very well, only with this i’m getting this issue. (even your company basel theme also doing the same) (this could be a compatibility issue also)
Here is the php info http://ronhaak.lk/info.php
R Pranavan pranavan_15@hotmail.comPlease, send us your access via the contact form here https://themeforest.net/user/xtemos
See the below message i have, my support is over, that’s why I’m trying to contact vis this. Please provide an email to send the support and access details.
Your support period for this theme is already expired at April 18, 2019 and you are not allowed to create topics or replies here. To get an access to the support forum you need to extend your support period. You can purchase a support extension for Basel theme on ThemeForest. After you purchase the extension, you need to go to your account page and click on “Update” button for this purchase code in the table.
I also see a mail contact box in the above link you gave (http://prntscr.com/uvyfxq) saying “Email xtemos”, is that the place your referring to.
Please, use the link I sent you. It doesn’t require active support to send a message from there. The error you sent is from our support forum and we don’t ask you to post a topic there.
I have sent the message via that, with wp-admin login also please check and let me know.
It seems to be some problem with your website or hosting. We tried to install WooCommerce plugin and it doesn’t work too. Contact your hosting support to check this from their side and check the error logs.
I my self managed to find the issue and solved and installed too. Now i’m getting an error in the page. “Warning: file_get_contents(): http:// wrapper is disabled in the server configuration by allow_url_fopen=0 in /home/admin/public_html/ronhaak.lk/wp-content/plugins/woodmart-core/post-types.php on line 629
Warning: file_get_contents(http://ronhaak.lk/wp-content/uploads/2020/07/svg-wood-food-market-1.svg): failed to open stream: no suitable wrapper could be found in /home/admin/public_html/ronhaak.lk/wp-content/plugins/woodmart-core/post-types.php on line 629”
http://ronhaak.lk/ (home page it self) just below the main slider.I got it done, (but didn’t solve the issue, i just removed the element) if you can advice why is it coming.
It seems that `file_get_contents` function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.
Thank You, I have enabled and loaded “grocery” module demo but in this i would like to have the head layout of “retail” (woodmart.xtemos.com/demo-retail/demo/retail/)
How do i change this header layout?
Hello,
If you have questions regarding our theme configuration you need to extend your support period first and then create a topic on our support forum here https://xtemos.com/forums/forum/woodmart-premium-template/?view=all You can also find all the necessary insturctions in our documentation https://xtemos.com/documentation/woodmart/
Regards
How do I activate a WPBakery license? As far as I understand it is included in your theme
Hello,
WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.
Regards
There is a vulnerability in the shipped version of WP bakery. Please see https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/
With that in mind will you be releasing an update soon?
Hello,
The WPBakery version with the patch was uploaded on our server on 24th September. You need to uninstall the plugin and install the latest version via Appearance -> Install plugins.
Kind Regards
You guys are the best!
Thank you!
Hi, i´m interested to buy your theme , but i have a question: The tab “shipping and delivery” Can it be modified for each product or is it the same text for all products? Thanks
Hello,
Thank you for your question. There are two custom tabs in our theme: one global for all products and another one is different for every single product.
Kind Regards
Hi, We have issue on our new products as they are not showing up in their main category. See this: https://bigmatmalta.com/product-category/christmas/ We uninstall plugins except for Woocommerce, issue still exists. But when we switched the theme to twenty twenty, the products shows. The parent theme is now updated to the latest but still the issue persists. Please help.
Thank you.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Send us a link via the contact form on our profile page. Also, specify exactly which products are not shown and send a screenshot of how it looks with other themes.
Thank you in advance
Hi there, Pre sale question…
How closely integrated are you with Elementor. Looking at the demos, bike demo for instance, it seems as though it’s been built with VC/WPBakery. How would I go about using such a demo with elementor?
Also going back to integrations I’d like to know if everything you can do on your demos can be achieved using Elementor?
And also is a pro license for Elementor a requirement?
Hello,
Yes, our demo is built with WPBakery page builder. But when you will install the dummy content, you will be able to import it based on the Elementor. It looks exactly the same as on WPBakery. Pro version of the plugin is not required.
Kind Regards
Follow up question, will all the elements that are available in the theme be available within elementor too or are the elements just for WPBakery?
Sure, all theme elements are available for Elementor as well.
When the next update will be released? Thanks
Hello,
Currently, we don’t have an ETA for our next theme update. Hope to release it in a month or two.
Kind Regards
Hello,
I saw many websites that sell your theme. One of them is https://www.wp99.in/product/woodmart-responsive-woocommerce-wordpress-theme/ , which is selling it at $1.35, is it legit? and why you are not taking any actions if not legit. Please acknowledge me
Hello,
This is not a legal copy of our theme. Thank you for reporting us.
Kind Regards
The only legal place to purchase our theme is ThemeForest and here is the link https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/20264492
for the theme, can I convert to other language? and can you tell me where is language file or folder location? thanks
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
Best Regards
Hello there, the “per_page=” selection provided by the theme, maintains correctly the attribute filters’ url parts, but it eliminates the official woocommerce brands plugin’s url part, which is “filter_product_brand=”. The add_query_arg is used differently, we have seen this in inc, integrations, woocommerce, template tags, and it seems as if this official plugin is totally ignored. This is really a great theme, we have 17 licenses until now(!) do you think you can provide a solution for this issue? The official woocommerce brands plugin is not a trivial plugin and woodmart is one of the best themes. Kind regards, Nikolas.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Was it a bug? Click to enlarge the image, the lightbox closes when we scroll the mouse, this should not happen.
https://woodmart.xtemos.com/shop/accessories/smart-watches-wood-edition/
this does not occur by default..
https://themes.woocommerce.com/storefront/product/lowepro-slingshot-edge-250-aw/
Please, add this shortcode to display table compare…
[woodmart_compare ids=’11, 22, 33’]
or pass values by url…
siteurl.com/compare/?products=11&22&33
The idea is to give us the possibility to set up comparisons. If you create a shortcode, it could be inserted into posts with terms relevant to SEO, such as: “Nike modelX vs Asics modelY, what is the best running shoe?”
Hello,
Yes, it is how the photo swipe library is configured in our theme. We will consider adding an option to change this in our future updates.
And we will consider your feature request for comparisons shortcode too. Thank you
Kind Regards
Thanks!
Hi there , Im aware that your theme is compatible with WP bakery and elementor, I am trying to create a mega menu as displayed in your documentation but the theme isnt allowed me to use any front end. I only have access to the html blocks as normal. Any suggestions how I can fix this?
EDIT : I fixed my issue by going into WP bakery role settings and setting a custom option under all the options and it allowed me to use it
Hello,
We are glad that you sorted it out. Feel free to contact us using our support forum if you will need any further assistance.
Kind Regards
Hello My products image still BLURED!! I want them be normal Hpw can i do !?
Hello,
All images from our demo website are not included with our dummy content. They are blurred or replaced with placeholders. We are not allowed to distribute them and this information is stated on our theme’s intro page.
Kind Regards
I did not speak about images from demo My own images i used in my website!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi there. Themes been working great but over the last few weeks we’re noticing an odd thing happening where random products repeat as a background but changes every few hours to another product. We have no idea how to stop this and tried many things. Can you help?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi there,
Thank you, see below – its came back again and then sometimes it disappears
https://promosapien.co.uk/Hope you can help
Please, send us your admin and FTP access via the contact form on our profile page.
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