39 comments found.
ElementsKit Lite is causing crashes to edit the main page, how can I solve that problem?
Can you please make sure all the plugins are up to date.
Also check that you have the following settings on the server php.ini settings :
memory_limit = 512M
max_execution_time = 600
Let me know the update.
Regards
The plugin is up to date. create the php.ini and put what they told me. It still shows the same problem of not loading item correctly.
Here is our support url : https://support.themewinter.com/support-center/
I see your support expired.
i have a problem with one page theme, the section of service don’t display and don’t have the opportunity to edit with elementor.
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Good day. Updated WordPress and Elementor plugins. Elements have disappeared on the site, although they are present when editing in the “element” mode. Also, meta and Google tags are not added to the header.php. If you disable ElementsKit Lite, everything works, but all the blocks that were laid out, header, footer and other elements do not work. How to fix it?
Sorry I see you didn’t purchased Privsa from this account.
Please, Open a support ticket here with site url and admin access with Envato Purchased Key: https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards.
Hey guys, just wanted to let you know I found a bug. When you enable the header under the elements kit (header footer) then go back to customize under theme settings and save under header settings it deactivates the header and you have to go back and reactivate it.
Thank you for the finding. The header is working like this. If you set a header from the customizer, It overrides the ElementsKit’s active header. If you don’t want the override, just don’t select any header from the customizer and only enable the header from the Elementskit > Header Footer menu.
Hi, Pre-sales question: Is this WooCommerce compatible (selling downloadable docs, mostly). Also, are you doing an update for latest wordpress version? Thanks.
Sorry no. I just added WooCommerce compatibility as a task. Hope will update the theme this week.
There is no issue with Latest WordPress Version. We are continuously updating our themes when necessary.
Regards.
The image in home 1 for original demo is gone when I import. How do I get it back?
Well, I found a way to fix that, but when I go to elementor, I see the slider, but I do not see it as I edit. I just see the images when I click edit, but not on the live edit with elementor page. Please help asap
To check the issue Please, Open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Regards.
hi there, sticky menu?
Sticky Menu Possible. We added this as a task in our upcoming update. The time is 1st Week of December. Regards.
does this theme include a slider?
Yes, it has a Light Sweep slider. Here is the demo : https://demo.themewinter.com/wp/privsan/
I’m having an issue please. I installed the plugins and I get a “critical error on your website’ error message because of elementskit lite. Please how do I get this fixed?
Please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Slider did not come with demo?? I need slider from home default one
Yes, slider added with Demo. But there was a conflict issue and we fixed it on version 1.8.
Can you please update the theme and let me know. You can use Envato Market Plugin to update theme from WordPress Admin area : https://envato.com/market-plugin/
Yes, its fixed. Thank you
Hi, I tried to change header style 2 phone number using customization but its not working, why??
Please, open support ticket here : https://support.themewinter.com/support-center/
Hi, I did, its about 4 hours, How much time you need to just add a mobile number ?? Thanks
We are checking support ticket serially. Hope it will be response within very short time. We appreciate your patience.
And support response time can be 1 business day. Please, check the support tab : https://themeforest.net/item/privsa-lawyer-and-attorney-wordpress-theme/25846744/support
Does the theme natively support ADA compliance or work well with an existing ADA compliance plugin?
We didn’t test any plugin like that. But make sure you are using a plugin which support Elementor Builder Plugin like : https://wordpress.org/plugins/wp-ada-compliance-check-basic/
Regards.
Wait for the updates – Coming Soon…
Yes, developer’s are working on those variations. Hope next week we can release.
Classic Red Now Live. You can get one click demo or can import manually with XML demo data file. Thanks.
I want to send you some images so that you can help me with something, how can I do it?
In the part of the menu and the logo, I have a white background that looks good on the computer, but on the mobile it looks different and of another color and I can’t find where to change it so that it comes out all white.
I already solved the problem. Now I can’t find where to change the color of the point that separates the menu
This is general inquiry comment section. All support requests like this are handled via our support desk. Please, open support ticket with your site URL and admin access. So we can take a look: https://support.themewinter.com/support-center
Thanks!
How can i update de theme when you released a new version?
Please, use this plugin : https://envato.com/market-plugin/
So, that you can update any theme from Themeforest which you purchased.
Regards.
Header Page for Categories, Archives, Search Result Broken
We are updating the theme today. Thanks for the notice.
I am waiting for the update, I bought today
Thanks for the purchase. We are working now. Hope will be release the update within some hours. Will comment here when it’s done.
Please, make sure you check mark “Get notified by email if this item is updated” from Themeforest Download section.
Regards.
help me! I can’t import demo, because I don’t have Demo Content Install option
It’s simple. Just make sure you installed all required plugin.
For further assistance please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Regards.
Hi, Great theme, Congratulations and wish you to have lot of sales. Cheers
Thanks mate. Best Regards.
looks GREAT!
Thanks mate.
Super work Congratulations! Good Luck with Sale 
Thanks mate.
