62 comments found.
Hi, can I use Divi builder with this theme? Thank you
Hi! No sorry, but you can use WPBakery, which has frontend live editor like divi.
Best regards
I’m not able to re-open a closed ticket, neither to start a new one! Can you send me an email? Or another way to contact you? Thank you.
Hi! No problem:
1) I reopened your old ticket: https://www.qantumthemes.com/helpdesk/forums/topic/3d-header-settings-intro-effect/ . . 2) You can open a new one here: https://www.qantumthemes.com/helpdesk/forums/forum/evenz-wordpress-theme/Also, some of us are Italian, as it seems your location, please feel free to write us in Italian 
Have a good evening! Igor
Ho aperto un nuovo ticket, non mi faceva replicare al vecchio neppure adesso 
Grazie!
Capisco, no problem rispondiamo nel nuovo. Il software cerca di chiuderli automaticamente dopo un certo tempo, penso sia questo
Grazie per la cortese collaborazione, ti rispondiamo entro breve! Buona serata
Il ticket è stato risposto Future risposte potrebbero arrivare domattina, in quanto stiamo chiudendo, ma forse ho trovato la soluzione che ti può andare bene… Buona serata!
Hello we develop our website on a local machine, after we migrate to a production environment, can only one token be used in both environments?
Anyhow, you can keep a development/staging installation on localhost, 127.0.0.1 or *.local domains.
You can also keep an online staging clone in the subfolder of the main domain.
Hello, I can’t add a new field in the Event program. Do you know what the problem is?
Yes, it means you need to update the plugins. Please follow the documentation for the correct procedure. Thanks
what font are you using for the logo??
handmade
Love this theme! For blog posts it shows an eye and a heart on the Post Cards grid. We need to remove just the hearts. Can someone help?
Hi! sure:
settings > reaktions and disable the Love action
It is possible to change the slug /testimonial/
Best regards
Hi, a question before buying: I see your event single page has an “add to calendar” button, but it only links to google calendar. Does you theme also allows adding to iCal and outlook calendars ?
Hi, I’m sorry but there is no such function because most of the people use google calendar. You can disable the button with a checkbox optionally.
Are you guys still supporting the theme?
hello, yes we are, last update was 3 weeks ago.
How update the theme – standard procedure:
http://www.qantumthemes.com/manuals/onair2/knowledge-base/how-to-update-the-theme/HOW TO UPDATE THE PLUGINS:
1. Go to Appearance > [your theme]activation
2. Click “Go to [your theme] Plugins”
3. Update the plugins in the list
If it still doesn’t work: 1. Remove the purchase code 2. Add it again 3. Repeat the steps above
Change time: no problem just go in Customizer > event settings
https://imgur.com/a/LveolB5regards
Dear team we purchase the theme, but in the support page our purchase code in Invalid.
We only like to ask for: the easiest way to have our site in 2 languages.
bst. rgds
Hello! I’m sorry for the issue, it could be a temporary connection problem, don’t worry we can solve it easily. Please contact us via mail and add your purchase code and forum username, I’ll check it and retry the update.
Our address is support@qantumthemes.com
thanks and have a good day!
Please could you respond to my ticket logged. I am having issues with the google fonts. Thanks
Good evening Sir, it was answered about an hour after opening it
excuseme, how can desactivate the evenz-menu-tree__secundary?
Good morning sir, can you kindply provide more information about what you mean? I don’t understand if you want to remove a menu (which can be done in Appearance > Menu > Locations) or to remove the secondary bar (which can be done in the customizer, under Header) or anything else.
Any further detail is welcome
thanks
is that support rtl ?
I’m sorry sir but the theme doesn’t have built-in RTL support, due to the scarcity of requests, which didn’t allow us a budget to make this adaptation. Regards
Hi. Checking the template I found that it is not editable with Elementor Pro? Do you have another similar template for editable events in Elementor?
I look forward to an answer. Thank you,
Luis
Hello sir, our theme is meant to be used with WPBakery. I don’t have other suggestions, sorry.
Hi i have sent to you a ticket to remove my licenfrom a domain and use on another , we follow your indication to remove from site and put the licence on another but dont work can you help please? many thanks Manuel
Hi, I think it’s processed
Can you provide a full list of Social Icon Link Buttons the theme can use please? Also, if there one for Twitch and a general Website?
Hello! 1) Sorry, there is no icon for twitch in this theme
these are the icons https://imgur.com/a/4o23I002) yes, there is a general website icon, is not in the list but the icon is included and we just need to add it to the list in order to enable the usage.
What would be the cost to create one for Twitch? Also, is there someone we can have chat with as we have multiple questions re’ this theme? We’re rolling out a live video streaming music program (for artists and venues) in today’s COVID-19 pandemic, as well as post-pandemic. thnx
I’m very sorry but there are no time resources for a real time chat. About the twitch icon, if you buy the product and ask the support we will make it within a couple of days. Please note that functionality or design changes are not part of the support service, while we will gladly help with installation, setup and usage of the product, within its features availability.
If you have any question about anything else, pelase ask here.
Regards
How to unlock premium options of WPBakery Page Builder, can you please Activate WPBakery Page Builder in my website …
You don’t need to
https://wpcast.qantumthemes.xyz/manual/knowledge-base/plugins-updates/how do i unlink speakers carsouel to a separate public speakers page for now?
hello sir, it seems you don’t have a valid license linked to your account. Also, the support is provided via helpdesk
https://evenz.qantumthemes.xyz/manual/knowledge-base/2-1-support/Please contact us via helpdesk forum as we provide only commercial presale information here
thanks and have a nice day!
Hello – I’m having a problem enabling the waves. Also instead of the page being boxed everything is full width. Would you happen to know why?
Hello! Is hard to say, as actually on this page we only provide commercial info, can you kindly contact the tech support and link also your site in the ticket? You find all the information at this page:
https://evenz.qantumthemes.xyz/manual/knowledge-base/2-1-support/Thanks!
Good Evening,
I bought your theme, it looks very good! However i didn’t figure out how could change the footer logo? I was used that your themes have a theme panel but if i am correct this theme aint?
Yours Sincerly
Hello! In Appearance > Customize
All the info are here https://wpcast.qantumthemes.xyz/manual/knowledge-base/ Customizations: https://wpcast.qantumthemes.xyz/manual/article-categories/theme-customizations/ Footer logo: https://wpcast.qantumthemes.xyz/manual/knowledge-base/4-08-footer-and-copyright/For more support, please check the Support section of the documentation, you’ll be in touch directly with our developers, as on this forum we generally provide only commercial advise.
Thanks and have a nice day!
