69 comments found.
This item does not support woocommerce. For example, we cannot selling vouchers using the woocommerce on this theme. Any prevision to adapt the theme to woocommerce?
Hello,
By default, WooCommerce plugin is not included in the theme.
You may need to create additional styles for shop/product pages. If there is a need, our Customization studio can create them for you. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support
Thank you.No Thks. I Will buy a New theme with that function..
Hi, How do you change the slug for “services” please ? We’d like it to bee “nos-salles” Regards
Hello,
Thank you for contacting us!
You can change services slug in the cpt.php file from wp-content\plugins\trx_addons\components\cpt folder (line 205). Make sure to switch to Plain permalink structure in Settings -> Permalinks.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
This theme have a big huge problem! I buy the theme, but cannot use it, because of this lack of fucionality Inside each room, its possible to add a calendar, and obviously each room will have a different calendar. But, he problem is, on the BOOK NOW button on the top of the page, open the page appointments, and tehre you cannot choose the differente calendars, and only apear the default calendar With my other theme (www.canyouescape.pt) on the calendar you can choose the room on the left uper corner. Without this functionality, i think every owner wiyh more one room will have a huge problem! I will no longer use the theme because of that
Hello, I am considering buying your theme but I’d like to know if each room can have a dedicated booking calendar as I see there is a unique one in your demo. And can the booking calendar be positioned under each room description? Also, is there a way to animate rooms preview boxes on cell phone as they animate on desktop? Finally, can I use a custom font for the menu and score widget? Thank you!
Hello,
Sure, you may add separate custom calendar for each room.
Yes, you can add booking calendar below room description.
Animation for rooms on desktop starts up because of user interaction (mouse cursor), while there is no such interaction on mobile.
Yes, you can load new fonts to the theme: http://exit-game.ancorathemes.com/doc/#customizer_settings_fonts
Best regardsHello,
thank you. And is there a way to add some animation, like elements entering the space? Also, is the background color of the detailed room info pages customizable? Thank you!
Hello,
You may need additional customization of the theme files to add animation. If there is a need, our Customization studio may help you with that. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support .
Yes, it is possible to change color for single services page (detailed room info) background color.
Thank you.Hi. There is an issue on my website. The essential grid plugin is causing a compatibility issue with the wpbakery editor. I have to deactivate essential grid plugin to be able to edit my pages with wpbakery. Are you aware of that problem ? Thanks
Hello,
There is conflict between WPBakery Page Builder and other outdated plugins on WP 5.5.x.
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
New theme update is currently in progress (testing stage) and will be released in a short while.
Meanwhile, please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.Hi! I´ve seen the theme is not been updated. I´ll request the Essencial Grid new version because is breaking my page editor. But also i need to ask you about this error, it´s been filled my error_log for a long time.
[29-Sep-2020 23:24:59 UTC] woocommerce_add_order_item_meta is deprecated since version 3.0.0! Use woocommerce_new_order_item instead.
Thanks, regards
Hello,
New theme update is currently in progress (testing stage) and will be released in a short while.
If your support has expired, please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.We have enjoyed this theme for a long time! Only now Wpbakery page builder is not loading anymore. Is it time for an update??
I am getting the following error: jQuery Migrate Helper — Warnings encountered
/wp-content/themes/exit-game/theme-options/theme-options.js:84:19: jQuery.fn.load() is deprecated
So an update is really required.
with this plugin jQuery Migrate Helper, WpBakery page builder is loading again:)
Hello,
There is conflict between WPBakery Page Builder and other outdated plugins on WP 5.5.x.
WPBakery Page builder, Ess. Grid and Slider revolution plugins should be updated to latest version for full compatibility with WordPress 5.5.
Please submit your request to category “Pre-sales Questions” at https://themerex.net/support/ – our Support team provide you with latest versions.
This doesn’t require support renewal.
Thank you in advance.updating Essential Grid is helping, thanks
I’m aware that you don’t have to answer because of me using this through elements but it’d be really nice to get help on this.
How do I make a page like the home page? Every new page I do, no matter how much I try it still has the header with the vampire looking image on there, it still has a side bar and everything. I’ve tried everything and cannot seem to make other pages look like the home pages.
Hello,
You may hide sidebar and shoose needed style for header in Theme options on your page:
https://prnt.sc/ugzyhzAccording to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/
ThanksHello, This theme is so great!
I have one question before I purchase – if customer must be logged on site to make room reservation?
Where can i find the dummy content used for this theme?
It kind of defeats the purpose of buying a pre-made theme if not provide the dummy content for it. Its not included in my download folders.
Hello,
Demo content is included.
In order to get demo content, it should be imported first: http://exit-game.ancorathemes.com/doc/#getting_started_demo_content Thank you.Hello. Is plugin https://codecanyon.net/item/booked-appointments-appointment-booking-for-wordpress/9466968 is included in your theme? If buy theme we must not buy plugin Booked more?
Hello,
We appreciate your interest in our theme.
Yes, plugin comes bundled with theme:
http://exit-game.ancorathemes.com/doc/#general_information_bundled_plugins Best regardsHi. I´m getting a FATAL ERROR all the time and many times i get error 500.
PHP Fatal error: Uncaught Error: Call to undefined function edd_get_option() in /home/*/public_html/espiritufugitivo.com/wp-content/plugins/trx_addons/components/themes_market/themes_market.php:122
Would you help me with this? Support ended but this is new. Nothing changed in site.
Hello,
Sorry for delayed reply – we don’t work on weekends
Please provide us with your website details in ‘Pre-sale question’ tab at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Thank you in advance.Hello, I have a problem with the service pages. The image is not centered in the middle of the page, and I would have liked in place of the image to have a video on the page.
Thank you for your help
http://escape.virtual-evasion.fr/services/operation-mindfall/Hello,
Thank you for contacting us.
You may upload your own video in .mp4 format and set it as video header in Appearance> Customize> Header
If you have any further questions or difficulties with that, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Thanks.Hi, Im getting this error with debug: true….. [15-Jan-2020 21:38:52 UTC] PHP Notice: add_submenu_page was called incorrectly. The seventh parameter passed to add_submenu_page() should be an integer representing menu position. Please see Debugging in WordPress for more information. (This message was added in version 5.3.0.) in /home/my-site-url/kqtqxpwkhy/public_html/wp-includes/functions.php on line 4986
I have read some other Wordpress posts which say that The last parameter needs to be an integer or null. Please advise. thanks
Hello,
Thank you for contacting us!
Please provide us with your website details at https://themerex.net/support/ – our Support team look into that.
Thank you in advance.Thanks but my support seems to have expired and I cannot submit the support request. This issue however seems fundamental to the Theme itself, and not just me having issues with using it. Do you see what I mean? I just think that it may be worth you taking a look in case you need to change/add a fix to the theme for everyone. Thanks – https://leroom.fr/
Hello,
We need to investigate the issue in order to fix it.
Please provide us with your website details in ‘Pre-sale question’ tab at https://themerex.net/support/ – our Support team look into the issue.
This doesn’t require support renewal.
Of course we’ll include fix in next theme update.
Hoping for your cooperation.Hi, I am using woocommerce with the theme but I cannot change the quantity font color (in the cart page) I have tried css, the size font apparently changes but not the color. https://www.escape-montpellier-manoir.fr/wp-content/uploads/2019/12/Capture-d’écran-2019-12-02-à-12.45.25.png
Hello,
By default, the theme doesn’t include WooCommerce plugin. You may try installing it to get e-commerce feature, however please note that you may need to create additional stylesheet for full compliance with theme.
Issue is not with quantity color, value is not displaying at all.
If there is a need, our Customization studio can check that for you. To get a quote, please submit a ticket to category “Get a free quote” at https://themerex.net/support/
Thank you for understanding.Have you had any other reports of a custom logo not working? Thank you
Hello,
Logo added in customizer may be overriden by logo added in header layout:
http://exit-game.ancorathemes.com/doc/#layouts_settings_headerCheck what header style is chosen for your website and navigate to Layouts to change logo there.
Best regardsHi, how do we update the theme? No notification in the WordPress Admin and my client is still using the initial release??? Please advise if there is an update feature within the WordPress Admin, and not FTP. Thanks
Hello,
Thank you for contacting us!
Please check this article on how to update theme via WordPress admin: http://exit-game.ancorathemes.com/doc/#getting_started_theme_updateBefore you go ahead with the update make sure you backup your old theme’s folder. Download it to your computer locally.
It is a good practice to backup both your files and database regularly and especially before making some serious updates.
Best regardsHi, is your theme completely WPML compatible? I would like to create translations. Thanks
Thanks!
Is it possible change the background color? I really like the structure and design but I find it too dark for the style I’m looking for. And the rest of the elements? Can I put them in the color of my logo?
Ok! Thank´s!
Hi All!
I am curious to know if you are able to change the color of Red upon purchase to another color or if Red is the only option?
Am also curious if other booking systems work besides Booked.
Hello,
Thank you for your interest in our theme!
Sure, you can change colors in Color scheme editor: http://exit-game.ancorathemes.com/doc/#customizer_settings_color_scheme
We can’t guarantee compatibility with other booking plugins since we haven’t tested theme with theme. But we may create a test installation for you, so you can test it by yourself. Please submit a ticket under ‘Pre-Sales’ ticket category here: https://ancorathemes.ticksy.com/
Thanks!
