223 comments found.
Good morning,
I’ve just purchased the theme and installed the demo content but it appears as though lots of image files are missing and elements aren’t aligned properly.
Can you resolve this?
https://jamworkout.vulcanstudio.co.uk/Thank you.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I need to install your last theme update, but I’m afraid of losing all customizations I made. Is there a way to save the data entered in MIKADO OPTION? Thanks
Hi there,
Thanks for writing in! If you perform the theme update according to our guidance here you will not loose any information nor your theme settings.
We hope this helped and if you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks, everything went well, I updated TopFit to version 1.9, but despite this the Bakery Page Builder plugin is version 6.0.3, and not the latest 6.4. How can I solve?
Sorry, I have finally updated WP Bakery Page Builder to the latest version! OK!
However, a big problem remains: if I activate the plugin “Timetable Responsive Schedule For WordPress” the site no works correctly. The footer disappears, the sidebar does not open, and the images do not load.
I was hoping the theme and plugin update would fix it, but it didn’t.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I did it, thanks!
Hi there,
Thank you!
Support
Mikado Portfolio part of
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Hello, I would love to buy this theme, but unfortunately it is above the budget that was made available to me. Is there any discount forecast? I would really like to choose you.
Thanks in advance for your attention.
Hi there,
Thanks for taking an interest and we are glad you like our theme! 
We don’t have any active campaigns at the moment for our TopFit theme. Sorry about that, but you can always subscribe to our newsletter to receive notifications about the latest news and discounts.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good day
How do I import your demo’s sliders for the Slider Revolution?
Hi there,
Please check our article about how to import Sliders manually.
We hope this helped and if you need any further assistance please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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This theme is no longer functional, now with Wordpress 5.5 the Revolution Slider is out of date and can’t be edited due to a bug fixed in the latest version, but it can’t be upgraded as the license key isn’t provided with the theme. So I have a theme I can’t edit without losing data. Only choice is to roll back to a previous Wordpress version, which is a tad annoying. Purchased just over 6 months ago and support has expired.
Hi there,
Thanks for writing in! Please note that our team is working really hard at the moment on updating all our themes. Also, if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I noticed that this theme really conflicts with a great deal of plugins. More than usual, is there a reason for that?
Especially Hummingbird.
Hi there,
Compatible plugins are listed on our theme’s page. When it comes to other plugins, please know that we didn’t and couldn’t have tested all plugins with our theme, so we can’t guarantee that they will be compatible. Thank you for understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I had my website running fine for a while and then all of sudden the main navigation dropdown menus dont work and the mobile hamburger menu doesnt work either.
The weird thing is that when I view it in the Customize: Live preview…the dropdown works
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360012629137-Issues-With-The-New-WordPress-5-5-Update-And-How-To-Solve-ThemLet us know if this helps!
Support
Mikado Portfolio part of
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is not compatible with elementor?
Hi there,
No, you can edit the demo and create new content only with WPBakery. Elementor hasn’t been tested.
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
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ah patience, it would be great if you could use elementor:/
Hi again,
Let us know if you have any additional questions!
Support
Mikado Portfolio part of
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do you think it is possible to buy it and then convert it with elementor? Has anyone ever done that?
Hi again,
You can try using Elementor, but our custom elements that are needed in order to replicate the demo and theme’s functionalities work only with WPBakery.
Support
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Hi nice theme, ive purchased and installed. works fine. But I need some customization. Is there a possibility to setup the blog posts to FULL WIDTH or any other template, which you can choose for example in the pages area? I need some blog posts, which look like a regular page (no sidebar etc.) Thank you very much, BR
Hi there,
Thanks for writing in! Please note that you do have options for Blog within Mikado Options > Blog where you can choose whether to have the sidebar enabled or disabled.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Some big issues creeping in with this theme, can you please give us an idea on the new release and when to expect it?
Hi there,
Well, this is not explaining a lot so we cannot know what the issues you experience are. Could you please provide us with a bit more information as well as your website URL would help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Mikado themes, there are issues with woocommerce particularly with checkout. There is no confirmation text on payment, just moves to the top of screen. Also some JS issues it seems that are creeping in
Hi there,
Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, when will an update be released?
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
We appreciate your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Contact 7 form is not working – I have tried everything. please help! I got a angry client demanding his email via the web to work.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
Since the last Wordpress 5.5 update, the Timetable plugin conflicts with $ .fn.browser (which has been deleted since jQuery 1.9) and bug sending message with contact form 7 due to an annoying error 500 : wp-json/contact-form-7/v1/contact-forms/17230/feedback
If I deactivate Timetable the sending becomes possible again, but I can not where my customer will be not happy…
I see that the latest version of the Timetable plugin you are offering is v5.8 which dates from 01/15/2019 while the original plugin offers regular updates and the latest (v6.2 from 08/14/2020) is specially for Wordpress 5.5. (https://codecanyon.net/item/timetable-responsive-schedule-for-wordpress/7010836#item-description__updates)
It would be fair of you to sell a product with up-to-date plugins…
Hi there,
Please try installing this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/If the issue still persists, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, are you planning any updates to improve compatibility with wordpress 5.5?
Hi there,
Our theme is compatible with WP 5.5 and should work fine. Nevertheless, we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I sent you an email regarding the favicon issue. The support website you forward people to is a waste of time. My questions are simple. Where do we update the favicon? Also, how do we update the woocommerce as the files are not updated. And that is an issue as it is causing errors. Please respond asap with how to adjust favicon as your documentation does not cover it and your theme options have no place to change the icon. Please address my 2 concerns. Favicon and woocommerce update… Thank you. My website is maranofitness.com… Once you address my issues, I will delete this comment..
Hi there,
Our support helpcenter is working unconditionally. You can read more about how to submit a ticket in our article. We could not locate any request created from your Envato username.
Anyway to change the favicon you can do it in Appearance > Customize > Site Identity.
And for the Woocommerce files please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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aCan it be that the demo datas are not function? all Main Pages are not correctly coded.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hey Guys,
Just wondering if the images come with the One Click Demo Content. Thanks in advance.
Cheers!
Hi there,
Thanks for taking an interest! Once you import the demo content you will get access to all the pages and settings that you can see on our demo website. The images are included however they do come under copyright so if you intend to use them you will need to have a license for them. You can read more about it here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I have installed and configured the theme but noticed that you’re using a very old version of Slider Revolution. You have pushed updates since the v6 release but you have not included it in your theme, why? Are there compatibility issues?
When will Slider Revolution 6.2.15 be included in your theme? I worry about the security of using an old version.
Thanks,
Also, I can’t open any support tickets on your Qode Helpdesk. My account states I don’t have a licence for this theme but that is untrue – you can see it here. Please can you enable TopFit support on my account?
Hi there,
Once we check we could locate 2 requests on our support help center (so we assume that you managed to access it) and if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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Hi – I have recently purchased and began installation. I am seeking quick and effective, professional support to install and allow me to begin customisation.
My minimal knowledge has made it too difficult to install and develop the site and would great appreciate some advice and guidance.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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The sidebar is available for the shop page, but not for product category and single products. How can you enable it
Hi,
Sidebar is available for shop category pages, you just need to define it inside default shop page and it will be displayed on taxonomies as well. It is important to note that sidebar is not available in product single page, which is a default theme behavior.
Support
Mikado Portfolio part of
Qode Interactive
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