109 comments found.
hi when is the next update – i have an issue with js composer
Hi there,
Please send me an email to help@wolfthemes.com
Kind regards
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WPBakery Page Builder ($46) Revolution ($26)
are these two included in there right ?
Free of charge ?
After theme is purchased
yes! more info here
https://wolfthemes.ticksy.com/article/12629/I hope it helps.
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I bought this theme, loved it. busy building a site for an artist. Updated the website and now all pages are blank black screens. I dont understand. I updated server issues, no change. I deactivated all plugins and did one by one, NO change.
What is the problem here, can anyone help!! we launch new music this Friday.
Hey there,
This is difficult to help without any further info. First be sure that the theme and all plugins are up-to-date. Please share your website URL and/or screenshot of the issue.
The best for getting help is to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi As mentioned I updated the theme last night. The website is www.phfat.com
I dont have support on this theme anymore, and with only an update on the theme done after i last worked on it in March 2020, with no issues and on update this error…I dont think its fair to pay $49 for it again?
I really need help here.
Its almost like i see a Black Screen of Death…my nerves
Did you update WPBakery Page builder, the extension plugin and all plugin as well?
Please send me a temporary login acess to help@wolfthemes.com
yes updated the WP Bakery Builder too. I have sent details to your email.
Sorry guys any feedback on this? I am under immense pressure due to this “blackout”
I remember seeing this abs it indicated “false”. I will go check and revert
i now have this error >> Fatal error: Uncaught Error: Call to undefined function wp_body_open() in /home/f4830473/public_html/wp-content/themes/glytch/header.php:26 Stack trace: #0 /home/f4830473/public_html/wp-includes/template.php(704): require_once() #1 /home/f4830473/public_html/wp-includes/template.php(653): load_template(’/home/f4830473/...’, true) #2 /home/f4830473/public_html/wp-includes/general-template.php(41): locate_template(Array, true) #3 /home/f4830473/public_html/wp-content/themes/glytch/page.php(17): get_header() #4 /home/f4830473/public_html/wp-includes/template-loader.php(77): include(’/home/f4830473/...’) #5 /home/f4830473/public_html/wp-blog-header.php(19): require_once(’/home/f4830473/...’) #6 /home/f4830473/public_html/index.php(17): require(’/home/f4830473/...’) #7 {main} thrown in /home/f4830473/public_html/wp-content/themes/glytch/header.php on line 26
Any light on this error?
hi there if this update error cant be sorted today, I will have wipe this theme off the website and use another. I really need feedback on this. I understand that you may be busy or occupied with other requests as well, but I need to make a call and therefore your feedback. I trust you understand.
Is your WordPress installation up-to-date? (5.5+)
Geez, That fixed it, should have checked there first. I am very relieved. Thank you!
Its all sorted
not done yet, WP Bakery is not working at the moment and I cannot see the plugin update screen for theme plugins.
You can update using the packed zip file:https://wolfthemes.ticksy.com/article/11671/
I hope it helps.
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I did do the deactivate / delete and reinstall process as per the article, but still WP Bakery is not working at all. I also cant see “Install Plugins” under appearances anymore as mentioned in my previous message.
I am sorry to say this, but this is very frustrating at the moment and i only updated theme.
guys i really need help here. I literally have the artist with me and need to just get the pages up. WP Bakery is not working at all even though its installed and activated
Please understand that we give priority to customer with an active support license.
However, I would like to help you but I only have your website URL and no other info.
It would help if you could send me your login info by email or at least a screenshot of what’s no working.
As you can see in the demo, everything should work correctly if WP, the theme, and all plugins are up-to-date. https://preview.wolfthemes.live/glytch/landingKind regards
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Whilst i do understand what you mean by support license, I need to bring to your attention that I did nothing on the website other than uploading your new theme version. I appreciate the help today, but there is just no complete result?
WP Bakery is not working on the site at all. Again I only updated your theme.
I have emailed login details to you twice. Is it not perhaps in your spam folder?
I do not understand why i get referred to your template demo page, when i have problems with the update.
Your theme indicated: > Update to a later PHP version – i did so to php7.3
> Increase the memory from 40MB to 256MB – i did so in the FTP
>You asked if i updated the plugins – I did so
> Appearance / Plugins required is now missing
> All theme plugins are activated
> you sent me an article on how to delete WP Bakery and update with JS-Composer from a ZIP folder – i did so.
If you are unable to receive my emails can I please ask that you send me an email to mariusvdw1969@gmail.com so that I can reply to you with the details. Cause for some strange reason you are not getting mine.
I really need help. The artist is launching his music tomorrow night at midnight and I have a mountain of changes to do.
I received your email, thanks.
There is a javascript error in your admin preventing the page builder to work correctly.
only one instance of babel-polyfill is allowed /wp-content/plugins/wordpress-seo-premium/js/dist/commons-822.min.js?ver=8.2.2:1
It seems that your issue is related to a third party plugin. It looks like two plugins are enqueuing the same file causing the bug.
Try to deactivate all your plugins and activate them one by one to find out which one is causing this. ( Please note that we don’t provide support for 3rd party plugins. )
I hope it helps
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The problem seems to have been the Essential Grid plugin. I am eternally grateful Thank You Thank You Thank You!
Glad we could finally figued this out. 
Kind regards
Hi! I need to do a portfolio with quick view open. Can I do it with this theme? Thanks.
Hey there,
Glytch doesn’t include any portfolio feature. We have other themes with a portfolio post type but some have a gallery view feature but not a post quickview.
Kind regards.
Hello, I bought theme 2 year ago and now I have an erorr, and theme not work:
link_type=”image” image=”7604″ background_img_lazyload=”1″ link=”url:http%3A%2F%2Fnextlevelband.ro%2Fgalerie-foto%2F|||” link_image=”7442″]wvc_interactive_link_item link_type=”image” image=”7606″ background_img_lazyload=”1″ link=”url:http%3A%2F%2Fnextlevelband.ro%2Fvideoclipuri-formatie-nunta-iasi%2F|||” link_image=”7444″wvc_interactive_link_item link_type=”image” image=”7605″ background_img_lazyload=”1″ link=”url:http%3A%2F%2Fnextlevelband.ro%2Fdespre-noi%2F|||” link_image=”7446″[/wvc_interactive_links]
my site is http://www.nextlevelband.ro
Hey there,
The WPBakery Page Builder extension plugin requires an activation. Please follow the instructions here: https://wolfthemes.ticksy.com/article/13268/I hope it helps.
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The Wolf Plugins keep un-authenticating and now I have to re-enter my purchase code whenever it happens. It disables all wolf plugins when it happens. Can you please advise as how to correct this? My support has expired but I paid of the these and now it is not working.
Hey there,
Please send me an email to help@wolfthemes.com with your login info so I can take a look.
Kind regards
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The author made mistakes with CSS/HTML in the Orders and Downloads tabs in the My Account section for the Woocommerce templates but refuses to fix them without getting paid for custom CSS work. Pretty shady. If anybody has issues with their My Account dashboard layout, specifically the layout of the “Orders” and “Download” tabs, I’ve fixed it. It will require you to create a child theme with a “woocommerce” folder, and a “myaccount” folder within that. Then you need to upload a corrected orders.php and downloads.php file. The fix was pretty simple as the author had duplicated some CSS classes in one part, and had misplaced the button code in both. Contact me at robboles5 AT gmail.com and I can send you the updated files with the corrected HTML since the author can’t seem to be bothered to fix his own product without additional payment.
Here is the downloads.php code to insert (look for the first line and then replace it and everything that follows with this):
<?php if ( $has_downloads ) : ?>
<?php do_action( 'woocommerce_before_available_downloads' ); ?>
<?php do_action( 'woocommerce_available_downloads', $downloads ); ?>
<?php do_action( 'woocommerce_after_available_downloads' ); ?>
<?php else : ?>
<p class="woocommerce-Message woocommerce-Message--info woocommerce-info">
<?php esc_html_e( 'No downloads available yet.', 'woocommerce' ); ?>
</p>
<a class="button" href="<?php echo esc_url( apply_filters( 'woocommerce_return_to_shop_redirect', wc_get_page_permalink( 'shop' ) ) ); ?>"><?php esc_html_e( 'Browse products', 'woocommerce' ); ?></a>
<?php endif; ?>
<?php do_action( 'woocommerce_after_account_downloads', $has_downloads ); ?>
AND here is the orders.php code to insert (replace line 98 and everything following):
<?php else : ?>
<p class="woocommerce-message woocommerce-message--info woocommerce-info">
<?php esc_html_e( 'No order has been made yet.', 'woocommerce' ); ?>
</p>
<a class="button" href="<?php echo esc_url( apply_filters( 'woocommerce_return_to_shop_redirect', wc_get_page_permalink( 'shop' ) ) ); ?>"><?php esc_html_e( 'Browse products', 'woocommerce' ); ?></a>
<?php endif; ?>
<?php do_action( 'woocommerce_after_account_orders', $has_orders ); ?>
Hey there,
You shouln’t have been asked for paid customization. If it’s the theme fault, this is an honest mistake by our support agent. Thanks for letting me know. It will be fixed today or tomorrow.
Sorry about that.
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I really liked this Theme when i saw it, But i’m REALLY having issues trying to import the demo data. i got on “Internal error (500)” then i found out it was a bunch of media files that “failed to Import”. I’ve already upped the WP memory limit, the PHP max input Vars, and updated the PHP version to 7.3.19 still with not success after trying to import again. what do i do now? HELP please! i know nothing about coding and presumed this would be a simple click and go process. and its turning into more than what i bargained for.
Hi,
Here is some information about importing the demo content https://wolfthemes.ticksy.com/article/11680/ https://wolfthemes.ticksy.com/article/11656/ If you have trouble importing the demo content using the one-click demo importer plugin, I recommend using WordPress-Importer v2 plugin. It works fine even for hosts with low server settings. To use this plugin instead of the default importer plugin, deactivate “WordPress Importer” and install and activate this one instead. https://github.com/humanmade/WordPress-Importer https://wolfthemes.ticksy.com/article/11656/ For more help, please post a ticket in the support forum. We will reply as soon as possible. https://wolfthemes.ticksy.com/Please note that we provide installation services:http://wolfthemes.com/services
All the best.
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Hi Im having a problem with a wolf plugin for bakery its showing up as on the page: when activated it disrupts the page – please help! [wvc_release_index el_id=”index-29727″ release_layout=”overlay” grid_padding=”no” overlay_color=”auto” overlay_opacity=”95″ orderby=”” order=”” columns=”4″ release_hover_effect=”slide-up” posts_per_page=”8″]
Hey there,
Be sure that all plugins are installed. This shortcode is from Wolf Discography plugin. Be sure that it is installed and activated to display your releases.
I hope it helps.
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Hello, i’m interested in your Theme!
Is it possible to set a video in the header? (like in your theme Oglin)
Best regards
hey there,
Sure you can do that.
I hope it helps.
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Hi we tried uploading and changing images on the website but the system didnt allow us to do so. can you help us out over here
Hey there,
This error doesn’t seem to be related to the theme. Maybe this will help: https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/ For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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can this theme work for listening to podcasts?
Hey there,
This is doable with a customization (paid service). Feel free to contact me after purchase.
All the best!
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Hey Constantin, The 1.5.9 update seems to have pushed all headings to the center (even though they are coded for Left Align) on mobile only. If the screen size is above 800px… no problem. Once the screen goes below 801px the headings jump to the center of the page (from Left Align in my case). Please review and advise. Thanks!
And to be specific… this is what is happening: @media screen and (max-width: 800px) .wvc-text-align-left text-align: center!important;
Hey there,
I removed the auto-centering alignement on mobile (added in last update). Another solution will be added in the next release.
Thanks for your feedback
Best
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Fixed! Thanks!!!
Hello everyone I bought this theme, but it doesn’t update WPBakery page builder? therefore, all the functionality does not work. the developer of the plugin sends to figs, say write to the author of the topic, how to update?
Hey there,
Everything should work if you have at least the version included in your theme package.
Be sure to activate the Wolf Page Builder Extension plugin with your theme purchase code. No need to activate other plugins. https://wolfthemes.ticksy.com/article/13268/ https://wolfthemes.ticksy.com/article/12629/ For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hi guys. Are we able to add custom fonts to the theme. My client has two specific fonts he wants to use. Thank you
Sorry forgot to mention the fonts I want to add are not part of Typekit or Google fonts.
Hey there,
This is doable but requires a custoimzation. We offer theme tweaks as part of our custoimzation services. http://wolfthemes.com/services Feel free to contact me if you”re interested. contact@wolfthemes.comBest
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Hi! Instagram timeline is no longer visible in my site, no idea why. I’ve tried several times key to be re-sent but it never arrives! Can you please contact me privately? I have no longer support but I understand this is not a support question, it’s a kind of bug. Thanks
hello?
Hey there,
Please send me an email to help@wolfthemes.com with your website URL and login info.
Kind regards
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Pre Sale question. Is this compatible with Multi Site? and can I do two different layouts 1 for each site ?
Hey there,
Yes, you can use Glytch on a multisite installation and use a different layout for each site.
Please note that you need one license per site. More info here: https://themeforest.net/licenses/standardI hope it helps.
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Hi there. How do I switch from the primary demo content to the layout used on the Yellow theme setup? Thanks in advance.
Hey there,
Here is how to set your desired homepage. https://docs.wolfthemes.com/documentation/theme/glytch/#home For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Thank you
Hey there,
Sure you can do that. You can set any page as your homepage and any type of menu as your default menu layout.
I hope it will help.
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Hello. Suddenly my slider no longer works with my theme (Glytch). I can not save or update any sliders. I’m on WP version 5.2.2, Glytch Theme version 1.5.3, and Slider Revolution version 5.4.8.1. I have not recently updated any components.
The website is https://theexit88.com/fame/
Please let me know your thoughts.
Hey there,
Please send me an email to help@wolfthemes.com Kind regards.
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Sent, please let me know when this one is resolved. Turns out that I can not save content within the backend editor either.
Hey there,
Please update Wolf WPBakery Page Builder Extension to 3.0.1 and it will be fixed.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/ All the best.
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How or where do I access that?
You should be able to update it from your admin plugin panel.
Otherwise, feel free to send me a mail to help@wolfthemes.com and I will give you a download link.
Best
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It’s not there and no one answers my emails. https://cl.ly/dfc2b87afa18
Just replied to your mail. Thanks
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I updated the Wolf Visual Composer and it is still not saving. Also, I am now missing icons. Please advise on a solution. https://cl.ly/e59e76b96692
Also this looks like version 1 not 3.0.1 as recommended. https://cl.ly/3564f28a88bd
Ok, I’ve updated successfully by updating version 1 to 3.0.1 through admin panel after installing version 1. However, I still can not save content.
WPBAKERY works fine with every other theme I’ve activated too. https://cl.ly/5727ac5dae2e
Any update on this please? I will need a refund if we can not get this working. I’ve not been able to use my site now for over a week because of this issue. Please respond.
I replied to you a few minutes ago on your other comment.
As mentioned several times, for more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/ If you’re not satisfied with the theme, you can request a refund to Envato here: https://themeforest.net/refund_requests/new
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I sent you the login info and FTP you asked for and the issue has not been resolved. I provided you both the WP login and FTP access.