238 comments found.
I am not able to update WPBakery or the Ultimate Addons for WPBakery because they say I do not have a license. I purchased the Leedo theme with the understanding that I would not have to purchase separate licenses for these plug ins. Please advise – how can we get up to date content for these plugins without purchasing additional licenses?
Hello!
Read the docs please: https://docs.vlthemes.com/docs/leedo/plugin-updates/
When I install demo content it says [ultimate_spacer height=”120″] – what plugin is missing?
Hello!
You missed Ultimate Addon plugin.
Hello, do you have a recommendation for a cache/site speed plugin that works on your theme? I’ve tried WP Fastest Cache, Litespeed Cache and Autoptimize but they all disable the page. This theme is beautiful but extremely slow!
Hello!
We recommend WP Super Cache + Autoptimize
Site speed depends on server and content (it’s not the theme problem)
Sorry, not the best place for this, but do you own the Lewis theme now? Trying to get support on that and don’t see it listed under your themes (although from my wp dashboard the documentation link directs me to your website. Also the paul-themes.com site is down. Thanks.
Hi, the theme is great, very nice. I have an account and subscriptions for elements envato and downloaded your theme. I have a problem with the demo, subpages are not uploading to me, I have 404 not found everywhere. Help 
Okay its working.
Hi there, I bought this theme with my envato elements account. Everything is amazing except for the visual portfolio… All the blog or latest news are actually not showing the real article title, and it is a duplicate of the same article. Chck this out : http://laligne.eu/blog/ and same on the home page : http://laligne.eu/ Could you help please, I checked on the public support, documentation… and as i don’t have specific purchase number I can’t reach the support. Thanks
Hello, i like theme, it is quite good. But although i have nvme discs on the server and 1 gbit port. theme is still slow for me. Is there suggestion do make it faster?
Hello!
All support questions here please: https://vlthemes.ticksy.com/
Site speed depends on your content and server only.
You can check your site here: https://gtmetrix.com/
Hello!
we’re getting this message:
Your (Leedo) theme contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If there is no update available contact the author of your theme to ask about compatibility with the current version of WooCommerce. If you have copied over a template file to change something, then you will have to copy the new version of the template and apply your changes again.
What do we do?? Thanks in advance
Hello!
Maybe you use not recent version of the theme.
All support questions here: http://vlthemes.ticksy.com/
I just installed the latest version v1.3.9. Could be something to do with the child theme?
Maybe woocommerce was updated coupla days ago. Don’t worry about that. We override templates for stylesheets only.
Anyway will be improved in the recent update. Just ignore this message now.
ok, thank you!!
Do you provide support for themes downloaded from Envato Elements?
Hello!
Support does’t include to EE products.
i have the same problem of adalab_16
Hello!
All support questions here please: https://vlthemes.ticksy.com/
Hello,
we have to exclude a subcategory from the visual portfolio which is called sessions-indoor how can we do?
Hello!
All support questions here please: https://vlthemes.ticksy.com/
Hello,
I will change the domain, is it possible to reactivate it?
Hello!
Yes, it’s possible.
Create ticket here and we will help you. http://vlthemes.ticksy.com/
P.S. this comments area is not safe
Hello, when i submit the ticket, i’ve get this error messages : “Sorry, support for this Envato Market purchase code has expired.”. So, what should i do?
I activated my theme license while I was building my site and using a temporary url. I have now gone live with my site and updated to the real domain. It’s now showing the theme is not activated and that it’s still installed on the temporary url even though it no longer exists. Is there a way to get a new license code so that I can update Leedo?
Hello!
Yes, it’s possible.
Create ticket here and we will help you. http://vlthemes.ticksy.com/
P.S. this comments area is not safe
Thank you!
Hello, I have a problem with the projects showcases.
1. Where can I find the settings for this? (Change pictures)
2. The Projects Showcases do not work if the Visual Portfolio plugin is activated. Is the problem known? What can I do?
Many thanks for the answer!
Hello! All support questions here please: http://vlthemes.ticksy.com/
Simple generic information.HOw can deactivate license from old site (and domain) to move leedo in another site. Thank so much
Hello! Can you create ticket? We need your email or purchase code. This comments is not safe.
Sorry for that and Thanks so much.I tried to create it but My support has expired so i can’ t create any ticket. It’s a generic information. If i have to renew support i’ll think about it.
Hi there dear developers! Your theme is awesome and very high-quality made. Nevertheless I’d like to change the border color in the templatera “Skills 2”. I found there’s the line with “vlthemes_custom_5f885408cd26d vlt-custom—5832 vlt-simple-image” and don’t know where can I find it via FTP to change it from #00bec5 color to my own? Is it possible to solve this issue? Many thanks in advance and very hope for your help! ( P.S. here’s a screenshot for better understanding: https://ibb.co/0Kn2v1b ).
Hello!
You can find custom CSS on this page (WPBakery CSS tab)
Hi!
I tried updating the WPBakery plugin, but via Appearance->Install Plugins there’s no update available. Is there a way to receive the patched version as soon as possible?
Thanks!
Hello! Read the docs please.
I did, and followed the steps you mentioned over here: https://docs.vlthemes.com/docs/leedo/plugin-updates/
I only see two plugins, not WP Bakery: https://imgur.com/7fF0vZa
Did you deactivate and remove WPBakery?
I did now!
Thanks for your SUPER quick replies!
You’re welcome 
It seems like V6.20 is installed with theme plugins, the latest version (including the patch) is V6.4.1. Am I doing something wrong?
Recent version is not ready. We should test it before update.
But we’ll test it soon.
Hope this will be soon, the vulnerability is out in the open now: https://www.wordfence.com/blog/2020/10/vulnerability-exposes-over-4-million-sites-using-wpbakery/
Wow. Wiil do ASAP. 1-2 hours
Great! Are you able to notify me once released?
Thanks again:-)
You can update now.
Works, thanks!
Hello, I have purchased this theme a year ago and it seems I forgot to add my purchase code at the beginning (weird). Now I realize my theme is outdated and so is WPBakery and it seems there is no updates available. Is it just because I didn’t add that code ? Or because updates stop at the end of the regular support ? Thanks
Hello!
Read our docs please. (plugin update section)
how can I use WP Bakery in the page of the portfolio items? It is not popping up at the top of those portfolio item pages
Never mind just found it. Just had to check all post types in roll manager part of wp bakery page builder in the wordpress dashboard.
So apparently the VLThemes Elements on the WPBakery no longer exist. I’ve tried everything I can think of to bring them back. I can now no longer edit my site – and of course this all happens after my support expires. It seems like a rip off to pay another $43 to ask a question that should just literally be in your documentation. But the documentation kind of sucks. How do I get the elements back?
Hello! Did you use recent version of the theme and plugins? Did you activate the theme? Try to reinstall Leedo Helper Plugin
Yes I am using the most recent version of the theme and plugins – except for three of them because the theme itself would have to update for them to update as i dont have a purchase key with them.
The theme is Activated.
I am currently trying to reinstall the helper plugin but have gotten the error “500 internal server error” and now need to figure that out.
Mail us here info@vlthemes.com and attach your login credentials to wp-admin
Check your site again please. Problem was in outdated plugins.
For future: https://docs.vlthemes.com/docs/leedo/plugin-updates/