156 comments found.
Why your template blocked native component Text Editor in Elementor? I can’t change text parameters on the page. At first I thought problem in Elementor or some plugins. I turned off all plugins and problem wasn’t resolve. Next step, I change template on some of wordpress default, and all became fine.
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
I bought the theme! regarding JetPlugins plugins, it asks me to activate the license, but what code should I insert? Thanks Giulia
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
Hello team there are so many bugs and error coming after installing successfully a demo from theme and error. When i delete all products it can not load pages where products shown even error where all category shown on home page . Also error in elementor tool page some fatal error showing. is there any stable verson available ? Because i can not see budhha panel shown as in documentation.
Please help with this issues. Thank you and regards. Team Creative Bird studio
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
As well, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
i tried to register but it shows me already registered and not let me reset my password through my registered email is my email is chirag@creativebirdstudio.in
can not change single product page title from shop to products. how can i do that i already changed page name but when i open product it shows shop on title.
Hi.,
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Get into wp-content\plugins\designthemes-shop\includes\register-woocommerce.php and Refer this – https://prnt.sc/uumnzx change text as your wish
I am having a demo import issue. I just sent you the site credentials using http://themeforest.net/user/designthemes Please, go through it and let me know.
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process.http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Thank you for your help. But there’s an issue with the image quality, all the images on the website looks squashy and fainted. Please can you check what went wrong there?
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
You still don’t understand me. I am not using the images for commercial use, I will definitely replace all the images by the time I start working on them. My point is all the current images on the website are distorted, the qualities are bad. Did you intentionally distort the demo images or perhaps its an issue with demo installation itself. Please, you need to check the website again to see for yourself, that way you will understand.
Hi adedolaseun.,
It is not an issue with the demo installation. The demo contents are packed only with the low quality images due to the license issue. So if a user installs the demo contents, only low quality images will be shown. Hope we are clear here.
Regards., DesignThemes Support.
Hello, I bought the theme but I can’t import the demo from ‘demo content install’.
Can you help me? Thanks Giulia
Hi Giulia.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
supported Rtl for Arabic ?
?
Hi AsimaOnline.,
Yes our Iva theme is 100% RTL compatible. We have just now updated the theme with RTL compatibility.
Regards., DesignThemes Support.
Hello, how can i change the header icon url to my account?
Hi.,
Get into wp-content\plugins\designthemes-core\widgets\modules\class-widget-header-icons.php and go to line no148(Aprox) then check if else statement and change URL here.
Regards., DesignThemes Support.
how do i add the demo content after theme install?
i found it.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I want to know where the logo can be enlarged since it is very small, and also where I can enlarge the letters, And how could this topic be faster, I like it but it’s very slow
Hi.,
1 ) Get into Admin Panel > Appearance > Customize > Additional CSS > Pasted the below css code inside the text area > Save All.
.dt-logo-container a img { max-width: 100px; }
Note: You can change the width value as per you need.
If you still have any issues, Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it.
2 ) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
I have a problem with the header and everything in this theme. looked the demo and found attractive but then it’s not working properly
and yes the support is just crazy.. i have been mailing them since i bought the theme but guess what. i got nothing in return. i have paid money for support
Hi.,
Thank you for contacting us.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible. DesignThemes Support Thank you, we look forward to helping you!
Hello, I purchased your theme for Iva – Beauty Store, Cosmetics Shop. I did the plugins and Wordpress update today. Elementor plugin does not work. Can you help?
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.As well Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hello,
I recently purchased this template. And now I am trying to import the demo contents using the unyson plugin as mentioned in your documentation, but when I try to do so, it gives me an error
Failed to create tmp table _fwbk_wp_wc_download_log. Duplicate foreign key constraint name ‘fk_wp_wc_download_log_permission_id’
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end
Hi. I purchased eva theme and I’m having problem installing the demo content. Afters installing it looks totally different from the one I purchased with most functionalities different and very poor images. Kindly advise on how I can get the exact copy of the demo content with same image qualities.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
This is NOT the best support ever. The template should at least be similar to the one on the demo and that is not the case.
Hi.,
Thank you for contacting us.
We have clearly explained in our portfolio, Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Please refer : https://prnt.sc/tvncuz
I think we are not communicating.My concern is not the images or the quality thereof.After downloading the theme from homepage the main menus have been shifted to the right.On the shop menu and arrangement and alignment of the products has changed eg the placement of search, add to cart ,wishlist shifts below the product.Can i just have the exact template with the blurred images which i dont require coz i will be selling real products.i also wish there was a way i could share with you the downloaded theme for you to see what i have on my end.
hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.Regards., DesignThemes Support.
Hi,i have sent as requested.Awaiting your quick action
HI.,
We have visited your site, and it seems that header are aligned in right manner. Please have a look.
Refer : http://prntscr.com/twzqj0
Note: If you still have any issues, kindly send us some screenshot/video where you have the issue. So that we will check the issue.
Regards., DesignThemes Support.
How to upload Demo Theme???
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I am still waiting for help. Haven’t been able to use the template. I don’t want to leave a bad message because i am extremely upset and frustrated.
Hi.,
Is your issue regarding Demo dummy data,? We asked your login details but it seems you didnt send to us. So please send your login details. We will help you ASAP.
If you are referring some other, Please send screenshots / videos of your issues. We will have a look.
Regards., DesignThemes Support.
after I purchased the theme last week and installed, I couldnt edit the pages, the elementor and the page builder freezes after
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.Regards., DesignThemes Support.
I’ve actually resolved the issue by myself..
But the issue im now encountering is that 1) the default home page is not loading correctly, (https://www.elizkofbeautystore.com/?page_id=21259&preview=true) Please look into it. 2) I find it difficult very to edit product page to edit product page as editing the default Lorem Isum product description isn’t editable after you lick on edit. See sample page here (https://www.elizkofbeautystore.com/product/million-braid-wigs/)
Please check it from you own end as it is delaying the progress of my work.
Ive mailed my site credentials to the link provided above in your previous response.
Regards
Hi.,
1) Your issue has been resolved. Please check your link now.
2) Kindly follow the given below screenshot’s.
Refer : http://prntscr.com/tv3rbe , http://prntscr.com/tv3qgp
Regards., DesignThemes Support.
Hello themesupport, My issue hasn’t been resolved yet.
I complained about the header_menu area and body of the home page not loading correctly. Kindly look into this as it is not still loading.
check the home page again and confirm for yourself. Ive sent my login credentials into the email provided
Hi.,
Your issue has been resolved. Please check your site now – https://www.elizkofbeautystore.com/
Regards., DesignThemes Support.
Hello Guys, Thanks for your prompt response to your email and messages. I notice the Tax rates are not showing up on the cart page or checkout again. can you look it up>
Hi.,
Can you please send videos of your issues. We will help you.
Regards., DesignThemes Support.
I’ve sent the login credentials to your email. whenever an order is placed and the customer gets to the cart page.
It was showing up formerly when I set it up initially, but no longer showing again.
It’s supposed to show / calculate tax or VAT charges alongside with the checkout price, but it’s not adding up again.
Hi.,
You didn’t mention tax rate in your woocommerce settings. Please refer this link for more info – https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/
Regards., DesignThemes Support.
Hello, I was given recommendation to update the theme for the tax rates to reflect.
I just updated the theme from version 1.3 to version 2.0
tax rates aren’t still applying whenever an order is placed in the cart. can you please look at the backend / dashboard settings for me????
Please can you help me look at it in the backend?
I’ve defined the tax rate which is 8.25%
regards
Hi Mate.,
We have changed the setting in the backend like shown in this screenshot https://prnt.sc/vbm5z3 so that now the tax value is shown in the cart and checkout page https://prnt.sc/vbm6ku Please update the tax rate and check if it is working or not.
Regards., DesignThemes Support.
Could you please help me with the stylesheet issue. You still have login credentials at chantelscosmetics.com. thanks
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any screenshot like references to our support team and we will gladly assist you.
I have sent you login credentials. I just need to know what is wrong and move on.
Hi.,
We have already reply to your mail : http://recordit.co/8fPb3CQdtk
Hi
How to change the header image in inner pages, for example “about ” page?
H i.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
For changing the image
.main-title-section-wrapper .main-title-section-bg { background-image: url(your respective image url here); }
For removing the image:
.main-title-section-wrapper .main-title-section-bg { background-image: none;}
Thank you, we look forward to helping you!
Hello ! Nice theme. But how do your remove the pink petal flowers from the breadcrumb bar ?
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
For changing the image
.main-title-section-wrapper .main-title-section-bg { background-image: url(your respective image url here); }
For removing the image:
.main-title-section-wrapper .main-title-section-bg { background-image: none;}
Thank you, we look forward to helping you!
I have been having serious issues with this theme. I just can’t install the demo contents. I paid $50 for help, and was told it will take 10 days.
I hope someone reach out to help. thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you. (free of cost)
Demo content installed. Stylesheet is probably missing. images are all messed up. What is the cause of this?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Thank you so much!. That was helpful. I have only small problem. Stylesheets
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any screenshot like references to our support team and we will gladly assist you.
