472 comments found.
Hello, since updating to WP5.5 (and updating the theme & related plugins), essential grid has stopped working on the front end. Grid previews in the plugin look fine but nothing resolves (not even a spinner) – so now have big white space on the home page – help!
Hi there,
Have you also updated the Essential Grid plugin itself? Can you check if you have installed version 3.0.6?
If so, can you navigate to Ess. Grid -> Global Settings and press the save button at the bottom of the page to see if that fixes the issue?
Also, if you have any caching plugin running please delete/clear the caches too.
Yup – running EssGrid 3.0.6 Cleared caches, deactivated caching plugin, cleared and switched off essential grid caching, re-saved Global Settings – and it didn’t help 
Can you send us a message with a link and login to the website through the contact form on our profile page? Our support will take a closer look to find out what is going on.
Thank you
I am having this same issue of not being able to update posts or pages after update. Followed above instructions, but still cannot. The SiteOrigins page builder nverloads
Hi there,
Have you already updated the theme first and bundled plugins after to the latest versions?
Please send us a message through the contact form on our profile page with a login and url to your website and our support will take a closer look to find out what’s going on.
Thank you.
done
Thank you, I just replied to your email.
Hi, after the last update (WP 5.5 + theme) I don’t see an option to switch the blog layout back to grid like in the demo (https://preview.themeforest.net/item/the-landscaper-lawn-landscaping-wp-theme/full_screen_preview/13460357). What should I do? Thanks for your help. Link to my Site: https://www.kleingaertner-duesseldorf.de/aktuelles/
Hi there,
After updating the theme to the latest version please make sure to update the Advanced Custom Fields PRO and Essential Grid bundled plugins as well.
To update the ACF PRO plugin to the latest version please deactivate and delete the current installed version from your website. Then you can re-install the latest version via Appearance -> Install Plugins
The Essential Grid plugin can be updated directly via Appearance -> Install Plugins
Please let me know if that fixes the issue.
Since WP update, my SiteOrigins page builder and widgets no longer work. Everything (all plugins and theme) is updated. Can you please advise?
Hi there,
Please open a ticket on our support desk at https://qreativethemes.ticksy.com/ and our support will take a closer look.
Thank you.
I cannot submit a support ticket—I keep getting this message: Sorry, that purchase code is for a different Envato product.
I purchased your theme in 2017 and recently renewed the support. Can you please look into this? I bought the 6 month extension just to handle this problem.
Please, please, please HELP!!
Hi there,
I replied to your message on our support desk 
I needed to move my site from one server to another and in the process the slider is missing, how am I able to replace it?
Hi there,
First please check if the “Advanced Custom Fields PRO” plugin is still activated. If not you can install and activate this bundled plugin via Appearance -> Install Plugins.
Also, while editing the homepage make sure the “template” setting in the “Page Attribute” metabox is set to “Front Page Slider”.
Now the slider should be visible again.
Hey I just updated to the latest version of WordPress and I no long have a navigation. what could be my issue
Never mind Updated the theme and all is good..thanks
Great! I’m glad to hear that
Hi there, I updated WordPress yesterday and now have issues in the backend of the website. I cannot make changes and update it. It always reverts back to the old page or post. What can I do? Does it have something to do with WordPress 5.5.?
Hi there,
That’s strange and should not happen. Unfortunately it’s hard to say what is exactly causing the issue.
After updating to WordPress 5.5 have you updated the theme and all plugins to the latest version as well?
If not, please try this first to see if that fixes the issue.
There is a bug in the latest version (2.3.1) and I tried opening a ticket to advise the dev of this bug, but my support has expired and therefore I can’t open a bug report. I understand why you offer limited support, but bug reports should be open to any verified buyer – I’m trying to help your product.
Hi there,
Thank you for your message.
Have you updated the “The Landscaper Toolkit” plugin as well after updating the theme?
If you did and there is still an issue, could you send us a message through the contact form on our profile page, our support will take a closer look.
I had the same problem as @pedrocarj and @lukeskybaker with Theme Update to v2.3.1. Updating The Landscaper Toolkit plugin did not fix the code error either in the-landscaper/parts/jumbotron-fullwidth.php. (*using Child theme, so I had to update there.)
I had to change code to this: https://prnt.sc/tosvhc
Hi there,
In your attached code the slide heading tag option will not work anymore because the H1 tag is now hardcoded. Also it will probably start giving issues when you update/save the frontpage because the first slide heading tag variable is still added before the hardcoded H1 so another heading tag will be added.
I’m not sure why updating the The Lanscaper Toolkit plugin doesn’t fix the issue for you but can you revert your changes to the jumbotron-fullwidth.php file and change line 75, 76 and 77 to this:
if ( get_sub_field( ‘slide_heading_tag’ ) ) {
$slide_heading_tag = get_sub_field( ‘slide_heading_tag’ );
} else {
$slide_heading_tag = ‘h1’;
}
If that doesn’t work could you send us an email through the contact form on our profile page and our support will take a closer look.
Hope this helps
Ok. I’ve updated per your instruction and looks good. Thanks!
Great! You’re welcome.
Hello, is it possible to remove the word “Shop” that appears in small font in the page-header of woo product pages?
Hi there,
The page header contain the page title and a subtitle. If you would like to hide the page title you can add the following to Appearance -> Customize -> Additional CSS:
body.single-product .page-header .main-title { display: none; }
Or if you would like to hide the subtitle you can add:
body.single-product .page-header .sub-title { display: none; }
Thanks for the swift reply – unfortunately the text ‘Shop” in the single product page header does not appear to be either title or subtitle. It looks like a breadcrumb but is not a link (see https://manatmachine.com/product/ts170/ – it’s in grey so hard to see centre left of the header) – didn’t notice it for ages until we played around with changing the header image & it became more obvious .
I see
Can you first try to set the shop page setting via WooCommerce -> Settings -> Products to the correct shop/products page to see if that fix the issue.
If that doesn’t work I can provide you the following CSS fix to hide the text:
body.single-product .page-header { text-indent: -9999px; } body.single-product .main-title { text-indent: 0px; }
Yay, the CSS did the trick! Many thanks, your help & fast solutions are much appreciated
I’m glad to hear that. You’re welcome!
Hello, the recent theme update to 2.3 broke the text formatting on the homepage slider. I had to roll back to 2.2 and it resolved the issue. I have Additional CSS entered in the theme options customization, please see these screenshots below and let me know if you have any thoughts on how to fix, thank you! (Also, the Site Origins Builder plugin is up to date).
Broken: https://www.dropbox.com/s/l8zvvnrkbinj0hq/Screen%20Shot%202020-07-20%20at%203.17.30%20PM.png?dl=0
CSS: https://www.dropbox.com/s/pmw0u7uwqhto3dr/Screen%20Shot%202020-07-20%20at%203.23.30%20PM.png?dl=0
What it should look like: https://www.dropbox.com/s/i3hdy90sssc9so1/Screen%20Shot%202020-07-20%20at%203.27.01%20PM.png?dl=0
Hi there,
First of all thank you for your detailed message, appreciate it.
After updating the theme there will be a new update available for the “The Landscaper Toolkit” plugin. You can update this plugin via the plugins tab in the admin menu.
That should fix the issue.
Thanks for the quick response, though that fixed the homepage slider issue, now the background images in the Page Title/Header area of the subpages aren’t showing. Help please? See screenshots below.
Setting on the page: https://www.dropbox.com/s/hd0e3rlgpe8bntd/Screen%20Shot%202020-07-20%20at%204.00.16%20PM.png?dl=0
What displays: https://www.dropbox.com/s/fg9lcefzvzhq65e/Screen%20Shot%202020-07-20%20at%204.00.31%20PM.png?dl=0
Can you try to remove the image from the setting, re-select it and save the page?
If that doesn’t work is it possible you could provide a login to the website? Our support will take a closer look to find out what’s going on.
You can use the contact form on our ThemeForest profile page to send the details.
Thank you.
OK just sent an email using the contact form, removing that image didn’t work, thanks for your help I really appreciate it!
Thank you for your message. Our support have replied and the issue should be fixed
Hi! Something happened with the slider after last update. It shows html code before “heading” text. < class=”carousel-heading-tag”>
OK, I’ve found it. Problem is in “parts/jumbotron-fullwidth.php”, line 92. < bracket is in wrong place. Screenshot – https://prnt.sc/tjji6h
Hi there,
The code in the jumbotron PHP file should be fine. The “slide_heading_tag” is a new option added in the latest theme version which requires an update of the “The Landscaper Toolkit” plugin.
At the top of your WordPress admin dashboard there should be a notice about an update of the The Landscaper Toolkit plugin. You can install this update via the plugins tab.
That should fix the issue.
Another update and problem still persist. Slider shows this html code < class=”carousel-heading-tag”>, before “heading” text. https://prnt.sc/tn1l7u
Hi there,
Have you updated the “The Landscaper Toolkit” plugin to the latest version? If you already did this and the problem remain could you provide a login to the website via the contact form on our ThemeForest profile page? Our support need to take a closer look to find out what’s going on.
Also, if you’re using a child theme that copied the jumbotron-fullwidth.php file to the child theme folder make sure to update the code from the parent theme.
Hello guys. My website was hacked less than 1 month ago because of a security flaw in the Advanced Custom Fields Pro plugin.
I can’t update this plugin or fix the site. Can you make it available for me to test and try to solve?
Hi there,
I’m sorry to hear that. Can you send us a message through the contact form on our ThemeForest profile page, we can provide you the latest plugin version.
If you’re sure this issue is caused by the ACF PRO plugin can you tell me which version of this plugin you’re running on your website? And if possible also point us to the flaw you mentioned? We really would like to know more information about this.
Thank you!
Hello,
I have news. I managed to update the plugin by installing the template on a local server manually and installing the demo version. I took the updated file from the directory and placed it on the official server. But now, the menu is not showing up and this plugin appears as suspicious code in my security check. I can share some images to explain better. Send me the email for contact please.
Thanks
Hi there,
I have replied to your message you’ve send through the contact form.
Is it possible to hide the top area that show the phone, address, etc. while in mobile view?
Hi there,
Thank you for your interest in the theme.
Sure, you can hide the topbar for mobile with a single click in the theme settings.
If you have any questions feel free to ask.
Hey! I have a problem with the menu. There are a lot of items and it doesn’t display in full. Site www.szumi-las.eu Please I need a help. Thanks!
Hi there,
Please refer this to our support desk at https://qreativethemes.ticksy.com/ and our support will be happy to take a closer look at it.
Thank you.
I purchased the Landscaper theme 4 months ago and have had no problems with it until now. There Advanced Custom Fields PRO needs to be updated but the update is requiring me to subscribe to ACF for an additional fee. This is disappointing as the theme was included in the cost of the theme originally. How can I update the theme without have to pay a fee yet again….or it is possible to use the free version of the theme with the same results. If plug-ins that are included in the theme are going to late require a subscription, I believe you should let buyers know that ahead of time so they can include that in the costs for the client.
Debbie
Hi Debbie,
The Advanced Custom Fields PRO plugin comes for free with the theme, you don’t have to purchase this separately.
You can update the ACF PRO plugin by following these steps:
1. First make sure you have updated the theme to the latest version (see the update steps here)
2. De-activate and delete the current installed ACF PRO plugin from your WordPress installation
3. Go to “Appearance -> Install Plugins” and install the ACF PRO plugin
4. Activate the plugin
Hope this helps
Hi, sorry, the theme is fantastic, but from today if I insert the images into the gallery of fancybox, even if they are 800×800 like the I had always done, now, fancybox cut all the icons making them rectangular. I also reset the media insertion of wordpress, it’s all square but now it continues to make them rectangular, please I need a help. Thanks!
Hi there,
Please refer this to our support with at https://qreativethemes.ticksy.com/ with a link to your website and our support will take a closer look.
Thank you
Hello, will updating Wordpress to 5.4 work fine with the theme?
Hi there,
Yes, the theme is compatible with WordPress 5.4
Hello. very good theme. I would like to savor: 1. Is it possible to present store products on the home page? 2. is it possible to have the shop in the form of a category such as: -food products, -food products, -agricultural equipment. 3. can we really use this theme as an agricultural market
can advise you, also help me with these questions regarding compatible plugin and optimized for landcasper: 1. plugin for e-commerce of agricultural products 2.plugin for our customers to upload files or folders to our website 3.plugin for Multiple Restaurant System 4.plugin for agricultural map: map
Hi there,
Thank you for the interest in the theme.
1. Yes, you can do this by using default widgets from the WooCommerce plugin. There are elements to display latest products, top rated products and product categories.
2. I’m sorry but I don’t fully understand this question. You can add any kind of category and as many categories/products as you want. The ones in the theme demo are only for demo purpose.
3. Yes that should be possible but it depends on what you have in mind for an agriculture shop. If you want to create a shop page with products/categories and show some products on your homepage I think the theme will do the job perfectly.
Regards to your second message;
1. There is no specific e-commerce plugin for agriculture. The WooCommerce plugin is by far the most popular and used plugin for e-commerce on WordPress. If you want to sell products on your website this is the plugin you’ll need.
2. There are plugins available for this you can find them in the plugin directory of WordPress
3. I’m sorry but I’m not familiar with plugins for restaurants. Please try above link to search the plugin directory.
4. I don’t think there is a specific plugin for agriculture maps. The only map plugins that are available are just Google Maps, Leaflet and other map service providers.
I am satisfied with the quality of the responses. thanks for the help and still good work
You’re welcome!
Hi there, I have used you theme a lot of times and I am trying to use it for a demo at the moment – I am having a lot of issues with it. Is this due to an update or are there new issues that are happening. Normally is goes very smooth for me. Mike
Hi Mike,
We are not aware of any issues with the theme. First make sure you have installed, activated and updated all plugins. Also, if you use the child theme make sure to update it as well.
If you still experience any issues can you send us a message through the contact form on our profile page and explain further what issues you run into, our support will take a closer look at it.
Thank you.
For the mo I have to renew support, thought I would not have an issue. Can PHP be a problem. I might go to a new clean set up I think, but will leave till start next week.
Bugs will always be fixed without having to renew support. If you want us to take a closer look at this just send a message through the contact form on our ThemeForest profile page and we’re happy to help.
If you want to try the theme on a clean WP install I definitely recommend that.
sent a message to that contact form just now
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