134 comments found.
Hi, when i clic on Header to modify it, i have an error : a critical error has occurred on your site. how can i fix this error? Php Version 7.3 Thanks
Hi.,
Please check whether you are using our updated version. If not , please update our theme and check it out
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/If not success, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Thanks, but i use 1.3, the last version
both lines are responsible for errors in the woo-shortcodes.php file
$count = WC()>cart>get_cart_contents_count();
$subtotal = WC()>cart>get_cart_subtotal();
Hi.,
If you are using “Yoast SEO” plugin just deactivate that plugin and check it out. If its works, please use some other plugin for SEO.
Regards., DesignThemes Support.
it was Yoast who was involved. Thans
Hi.,
Thanks!!
Let us know any other queries.
Regards., DesignThemes Support.
i have another question, is it possible to insert custom header in products category ?
Hi olivierferry.,
Sorry but we do not have that option in the products category page.
Regards., DesignThemes Support.
Hello, How can i change back top icon ?
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
#toTop:after { content: "\f0c4"; }
https://fontawesome.com/cheatsheet?from=io
Note: You can change the fontawesome cheatsheet value as per your need.
Thank you. How can i customize hot deals on woocommerce category and product? How can i customize header where is title of category/page/post? How can i customize category products page?
Hi.,
Can you please send screenshots of your each and every query. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Where to attach screenshots?
Hi.,
Use any of the following website to get the image URL:
https://www.dropbox.com/ https://snipboard.io/ http://tinygrab.com/Get the URL and share it through the form!
Please send your request to us directly at this
Hello,
I cannot find the internal pages like collections, shop etc. I received page not found error:
Not Found The requested URL {myhost}/collections/ was not found on this server.
kindly advise
Hi PashmanCreations.,
Just go to Dashboard > Settings > Permalinks and save that page twice and check your inner pages. If it is a permalink issue, it will be resolved. If you still have any issues, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi. Please how do I make the credit card icons in stripe to be arranged horizontally. Right now they are showing vertically n
Hi.,
Can you please send screenshots and page link of this. We will help you.
Regards., DesignThemes Support.
How do I send the screenshot? No place to upload here.
Hi.,
Use any of the following website to get the image URL:
https://www.dropbox.com/ https://snipboard.io/ http://tinygrab.com/Get the URL and share it through the comment!
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi. please how do I remove or replace the breadcrumb background image from the “SHOP” page?
Hi.,
Please refer : http://recordit.co/8rbJ0p0e2o
You can Manage the breadcrumb., Please navigate to Dashboard > Appearance > Triss Options > WooCommerce Option > Shop Page Settings > Enable / Disable Breadcrumb
Thanks
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
my sites demo images got faddy and looks like weird please check this link https://mijucos.com/
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
But I need product page like this.
https://i.stack.imgur.com/K7wGc.pngHow can I do that ?
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Thanks. Where can I get purchase code ? Thanks.
Hi.,
Kindly, confirm the purchase code, so that we can move forward.
Please Refer : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards., DesignThemes Support.
Hi.,
Yes., or Please send your request to us directly at this email support@wedesignthemes.com
I sent purchase code from nowphp@gmail.com email address. Thanks.
Hi.,
We replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
We messaged you privately as your support platform is not working. The menu just disappeared on our new site, please respond back.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.Regards., DesignThemes Support.
Hello Theme Support,
What tool/plugin do I need to use to edit the various pages and items found on it. Elementor doesnt seem to work. Kindly help me with this. Thank you.
Hi sydneyoduro.,
You need to use the “WpBakery Page Builder” plugin for editing the pages. WpBakery Page Builder plugin is included with our theme package and you can install it from Dashboard > Appearance > Install Plugins.
Regards., DesignThemes Support.
I am having an issue with a red circle with a white X appearing next to my variable products. I have tried many troubleshooting options however have no success. Not sure if this is an issue with the theme. Can you please review the link and select an option from the drop down:
http://ladykcollection.com/product/loose-wave/Thanks.
Hi.,
Yes, https://prnt.sc/t6yzdb This is not an issue. its default one. If you select any values, then it will appear. If you click cross mark ,then it will reset the dropdown values.
Regards., DesignThemes Support.
Thanks for your response. I have a couple of follow ups. 1.) is it possible to remove the default so that customers do not think that the x means that the item is out of stock? 2.) When you bring up my home page (www.ladykcollection.com) the menu bar is not able to select one of the options, however if I scroll down the page then a menu bar option is able to be selected. Why is this occurring? 3.) I am unable to access the contact inquiry from a contact form submission. I have an office 365 account. Is there a unique way that this needs to be setup so that I can retrieve my emails from this contact form?
Thanks.
Hi trissybrown.,
1) Please add the following css code in the Dashboard > Appearance > Customizer > Additional Css section to remove the default reset button
.woocommerce div.product form.cart .variations .reset_variations {
display: none !important;
}
2) Please add the following css code in the Dashboard > Appearance > Customizer > Additional Css section to fix the menu click issue.
.no-breadcrumb.page-with-slider #header-wrapper.header-top-absolute #header {
z-index: 2;
}
3) Please have a look at the following link to get started with the Contact Form 7
https://contactform7.com/getting-started-with-contact-form-7/Regards., DesignThemes Support.
Hi Thanks for your response. Both ccs codes worked and fixed both of my concerns.
The last concern I have is that my SSL is getting interference due to a jpeg that I am not sure if it is built into the site. The error message is below however I do not have an image with the name ‘hair1’ in my portfolio or media. Can you please assist?
Mixed Content: The page at ‘https://ladykcollection.com/' was loaded over HTTPS, but requested an insecure image ‘http://ladykcollection.com/wp-content/uploads/2019/06/hair1_b028b05d-dcf1-46a5-9c45-de9dc2e0fe32.jpg?id=19578'. This content should also be served over HTTPS.
Thanks.
Hi Trissybrown.,
The insecure seems to be added in the custom css section. Please have a look at this screenshot https://prnt.sc/taw8j0 Just view the home page backend in text mode and search for the image url. If you still find any problems in it, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi,
Im trying to install the demo content of this theme in my wordpress with which I require a demo-content.xml file but there is just a folder with Demo content available with the product download.
Kindly assist me with the xml file for installing the demo content.
Thanks
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
It worked! Thanks so much. God bless
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
I cant think of a way to change sale-flash(Badge), the file that i made in triss-child/woocommerce/loop/sale-flash.php doesn’t work either. on all other themes this file works.
Hi.,
Sorry, this feature is not available in our theme. We will fix this in our future themes.
Regards., DesignThemes Support.
is there no way to change them, i really want to change it to percentages. I have the code to do this in sale-flash.php. is it posible to change it in a childe theme funcktion.php with an filter or a hook or something?
Hi.,
Please check the following links. hope it will help
https://docs.woocommerce.com/wc-apidocs/hook-docs.html https://docs.woocommerce.com/document/introduction-to-hooks-actions-and-filters/Regards., DesignThemes Support.
This text is not translatable i have lookt every where and have install a lot of language plugins.
Hi.,
“Your cart is currently empty!” – This text comes from “Woocommerce” plugin.
If you are using WPML plugin , Text automatically will change.
Please refer our knowledge base link for more info -
http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/Regards., DesignThemes Support.
Hello, the text “Your cart is currently empty!” on de “cart” page wil change that is correct. but the widtget “Menu Icon” dropdown Has the same text and don’t change.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.Regards., DesignThemes Support.
Hi; How can I make woocommerce portions of Turkish? How can I make mega menu in theme. We want to see the categories in the mega menu. Also, which language translation can we use in the language translation menu in the theme.
Hi rizawebmaster.,
1) Please purchase and install WPML plugin for the language translation in the theme.
2) Please have a look at this article for creating mega menus in our theme.
http://docs.wedesignthemes.com/dt_articles/mega-menu/Regards., DesignThemes Support.
Hi. We purchased your theme. And installed it on our site.. But when we imported the demo content we found the images imported were of extremely low quality. Can you please specify how can we get high-quality images purchased with the theme.?
https://skinthatrenews.com/Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
http://dtdocs.wpengine.com/image-link/beaux.txtThank you, we look forward to help you!!..
Regards., DesignThemes Support.
Well that is a deal breaker. We thought images are included.
Hi.,
Sorry, we have already clearly stated this information under our promo page ,
Please refer : https://prnt.sc/szv2my
Thank you, we look forward to help you!!..
Hello, I am having issues with my full page loading on my pages and products. I am only able to load the top half of the web page. What could possibly be causing this to happen?
Hi.,
If you are using any other third party plugins, Other than the plugins listed in the themeforest page. Please deactivate those plugins and check it out.Please send your site link as well
Regards., DesignThemes Support.
The plugins I have active right now are below, please tell me which ones are not required.
Akismet Anti-Spam Contact Form 7 DesignThemes Core Features Plugin DesignThemes Portfolio Addon Envato Market Hello Dolly Kirki Customizer Framework LayerSlider WP Limit Login Attempts Reloaded Max Mega Menu Slider Revolution Ultimate Addons for WPBakery Page Builder Under Construction Unyson WPBakery Page Builder The YITH WooCommerce Compare The YITH WooCommerce Quick View YITH WooCommerce Wishlist
website: www.ladykcollection.com
By the way, if I pull up the site on my phone I am able to scroll the entire page however on my computer I am unable to scroll. It only shows the top portion of the page when I preview changes or try to review the changes I saved.
Hi.,
We have checked your site but loading works fine. Please check it here – https://prnt.sc/susah8 Can you please send some videos of your issue. We will help you.
Regards., DesignThemes Support.
Hi! Can you help me please? i dont know why my product images are not in their page in spite off i upload it, but yes in the general shop. Thak you
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi, how do I set up the WooCommerce Header-Menu like in the Demo (Shopping Cart Icon, Account, and so on…) ALL TOGETHER in the Header (like Demo) ?
When I set up WooCommerce, I can’t see any WooCommerce Menu.
Also your Support site does not work! Please help me
Hi.,
Thank you for contacting us.
1) Can you please more details about your issue, help us have a better understanding of it by getting back with any screenshot like references to our support team and we will gladly assist you.
2) Forum Login Issue : Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
The theme is very nice, but the images are copyrighted, it’s ridiculous and it was not the same as the theme I installed but there are bad places and I want to cancel the theme, please return my money
Hi.,
Please refer : https://prnt.sc/sjhxpo
We have clearly mention in our portfolio, Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
I want to cancel the theme, please return my money
Hi.,
Sorry, We can’t provide a refund in this case. Let us know any other queries.
Regards., DesignThemes Support.
Hi I bought the theme, but the pictures turned out to be corrupt and want a slider license, can you help?
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Kindly refer the below links for updating the plugins
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/Video : https://www.youtube.com/watch?v=2vyZrLu7gb8
Thank you, we look forward to helping you!
