32 comments found.
Hi, Notice: Undefined index: json_output in /catalog/controller/extension/module/ so_instagram_gallery.php on line 148Warning: Invalid argument supplied for foreach() in /catalog/controller/extension/module/so_instagram_gallery.php on line 149
?? i dont no. thanks
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
Hi Team, Not able to see related product section in each product .
Dear Sir,
Please go into your admin panel >> Catalog >> Products >> edit product >> Links tab >> Related product field >> recheck your configuration here.
If you still get the problem, please submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket
Our team will check and help you soon.
Thanks!
It’s working fine .Thank you. One more issue . How to disable product code option in each products.
Dear Sir,
Our team replied to your ticket.
Please check it.
Thanks!
hi
how to view the admin panel?
Dear Sir,
Please get more information in our description and our guide:
- http://userguide.smartaddons.com/opencart/so-document/index.html
If you have any questions, do not hesitate to contact us.
Thanks!
How to enable Indian currency for my store?
Dear Sir,
Please go into your admin panel -> System -> Localisation -> Currencies -> add currency you want and recheck your site.
If you still get the problem, please submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket
Our team will help you soon.
Thanks!
Hey, I am using Eco Green theme on https://sabzimandi.live/ but it is not showing in mobile devices. Please instruct me how to enable this theme for all devices.
Dear Sir,
Please go into your admin panel -> SO Mobile -> Enable Mobile Status -> recheck your site.
If you still get the problem, please submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket
Our team will help you soon.
Thanks!
No one replying to my ticket. Installed the theme but appears incomplete
Dear Sir,
Please provide us with your ticket number.
We couldn’t find any ticket with your ThemeForest account.
Thanks!
Hello, this template amazing, but you can make wordpress theme for blogging with same theme, please?
Dear Sir,
Please refer to this demo: https://demo.wpthemego.com/themes/sw_emarket/layout567/home-page-10/
It’s a WordPress theme.
If you have any questions, do not hesitate to contact us.
Thanks!
Hello there , I have uploaded the template and it giving me error . Forbidden You don’t have permission to access this resource.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. They said my support has expired , can’t pay for another one as I have never used this template since I bought it . Please check this . My username is honesty4isaac . Let me know if I need to send the license key here.
Dear Sir,
Thank you for contacting us!
We’re so sorry for your inconvenience!
Please renew your support license for getting our support.
Then you can submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket
Our team will check and help you soon.
Thanks!
Hi Team, I purchased this theme and installed in my website.But after installation I am getting some error.Please check and try to resolve it soon.
Fatal error: Uncaught Twig\Error\LoaderError: Template “default/template/extension/module/so_page_builder/default_row.twig” is not defined in “so-ecogreen/template/extension/module/so_page_builder/default.twig” at line 31. in /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Loader/ArrayLoader.php:70 Stack trace: #0 /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Environment.php(299): Twig\Loader\ArrayLoader->getCacheKey(‘default/templat…’) #1 /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Environment.php(381): Twig\Environment->getTemplateClass(‘default/templat…’) #2 /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Template.php(333): Twig\Environment->loadTemplate(‘default/templat…’, NULL) #3 /home/champfi1/champ.fitness/storage/cache/template/33/335807cc7b26b6109e6eccfa0df2605acb6e7114864654a3bdec211012a4778b.php(212): Twig\Template->loadTemplate(‘default/templat…’, ‘so-ecogreen/tem…’, 31) #4 /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Template.php(405): __Tw in /home/champfi1/champ.fitness/storage/vendor/twig/twig/src/Loader/ArrayLoader.php on line 70
Dear Sir,
For your issue, please submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket/, and provide us with your site information.
Our team will check and help you soon.
Thanks!
Hi Team, I already assigned ticket.But I am not getting any reply from your support team.
Dear Sir,
Our team has replied to your ticket and resolved your issues. Please recheck these.
Thanks!
Hi, I just purchased this theme and downloaded code files, but it seems it is showing incomplete code and after installation, it gives following error.
Fatal error: Uncaught Twig\Error\LoaderError: Template “default/template/extension/module/so_page_builder/default_row.twig” is not defined in “so-ecogreen/template/extension/module/so_page_builder/default.twig” at line 31. in /home/mket/storage/vendor/twig/twig/src/Loader/ArrayLoader.php:70
I also tried to edit theme control, but it is giving 500 internal error,
Please give me fast solution, as my client has to launch his site by tomorrow morning. You may contact me on following details:
Mobile No : +91-9173688222 Email : keyulprajapati@gmail.com
Waiting for your quick reply.
Best regards,
Keyul Prajapati
Hi sir,
We are checking your ticket, please keep calm to following the ticket to get the answer!
Thank you so much!
Thanks for the quick reply. May you please look into this on high priority ? because I have given commitment to deliver the project at 2 PM.
However, i have also shared FTP details on your ticketing system.
Waiting for your positive reply.
Hi,
Now do not do anything. I have resolved my issue by my self.
Will contact you if needed.
Thanks
Thank for your feedback. Please let us know in case you need support from our team.
Thanks,
After installed of theme, the coupon functionality does not working.
Dear Sir,
Our team has replied to your ticket about this issue. Please check it.
Thanks!
Dear Team,
I would like to request you to fix the show default option selected value on the page load on home page with the qty box and option box.
Please help me in this issue asap.
Best regards, Keyul prajapati
Dear Sir,
Please follow your ticket. Our team will support you via your ticket.
Thanks!
Hi, I need to get dynamic section to add background image in a breadcrumbs portion. Please suggest how to do it ? or do you have any setting from backend to change the image ?
Dear Sir,
For your issue, you need some change in CSS code or change the image on your server. For this task, you need the FTP account.
For more support, please submit a ticket on our Support System: https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket, our team will guide or custom for you.
We’re so sorry for the late reply, we missed your comment.
Thanks!
How do we minify and defer the javascript and css files? can you send the location of the file where the css and js files are loaded?
Hi sir,
Thank you so much for contacting us. We have Support Center to control all clients’ issues. Please go to there and create a ticket, we will reply within 24 hours of every business days! Remember to give us your information to save time for both sides! https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticket P/s: Please extend support to get assistance asap!Thank you so much!
Hi sir,
Please go to Theme control panel >> Advanced tab >> enable css minify and js minify
Thanks!
Thank you for assistance! can you specify which file loads the css and javascript files? we need to defer the js loads.
Please submit ticket and extend support, sir! We can’t always reply technical issue on comment!
Thank you!
mobile view fails on payment section
Hi sir,
Thank you so much for contacting us. We have Support Center to control all clients’ issues. Please go to there and create a ticket, we will reply within 24 hours of every business days! Remember to give us your information to save time for both sides! https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticketThank you so much!
Could you help us in resolving mobile responsive issue!
Please check your ticket to get our answer!
Thanks!
Thank you issue solved
I got error when integrating time-slot extension to your one page checkout option
Hi sir,
Please go to there and create a ticket, we will reply within 24 hours of every business days! Remember to give us your information to save time for both sides! https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticketThank you so much!
How do we switch off the sticky header?
Hi sir,
Please check here: https://prnt.sc/t1sl7t
If there is any issue, please contact us via Help Center!
https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticketThanks!
hello i need to know the cost of customization?
Dear SochikaB,
Did you purchase our theme? Please purchase and submit your requirement to our system: http://support.smartaddons.com/
Thanks!
Received a message of an update to EcoGreen theme on 21st of december 2019. But after downloading the zip there is no change log indicating what has changed since 1.01?
Hi sir,
There is no change, just we run the program Xmas and new year with discount 15% off all OpenCart Themes, and the notify just inform to all customers!
Thank you so much for comment!
Could you help us in resolving this issue!
Fatal error: Uncaught exception ‘Twig_Error_Loader’ with message ‘Unable to find template ”/template/soconfig/icon-defs.twig” (looked into: /home2/alshader/public_html/catalog/view/theme) in “so-ecogreen/template/common/footer.twig” at line 7.’ in /home2/alshader/public_html/system/library/template/Twig/Loader/Filesystem.php:215 Stack trace: #0 /home2/alshader/public_html/system/library/template/Twig/Loader/Filesystem.php(139): Twig_Loader_Filesystem->findTemplate(’/template/socon…’) #1 /home2/alshader/public_html/system/library/template/Twig/Environment.php(312): Twig_Loader_Filesystem->getCacheKey(’/template/socon…’) #2 /home2/alshader/public_html/system/library/template/Twig/Environment.php(378): Twig_Environment->getTemplateClass(’/template/socon…’, NULL) #3 /home2/alshader/public_html/system/library/template/Twig/Template.php(286): Twig_Environment->loadTemplate(’/template/socon…’, NULL) #4 /home2/alshader/public_html/system/storage/cache/35/35008a0c36b218b229e69fff99addd7bbcddc1180caf6a23d3fd9e774fb5f669.php in /home2/alshader/public_html/system/library/template/Twig/Loader/Filesystem.php on line 215
hi Sir,
Thank you for contacting us. For any technical issue, we control them via our Help Center. Please go to there and submit a ticket, our support team will reply within 24 hours of every business days! https://www.smartaddons.com/member-area/submit-a-ticket/submit-ticketThank you so much!
Your ticket is replied! Please check!
Thanks!
thank you
Thanks!
i am getting this error when install theme control panel module.
Fatal error: Uncaught Exception: Error: Column count doesn’t match value count at row 1
Error No: 1136
INSERT INTO oc_modification VALUES (null,”0”,”So Placeholder”,”ocmod-soplaceholder”,”OpencartWorks”,”1.0.0”,”http://www.OpencartWorks.com”,”<?xml version=\”1.0\” encoding=\”utf-8\”?> \n<modification> \n <name><![CDATA[So Placeholder]]></name> \n ocmod-soplaceholder \n <version><![CDATA[1.0.0]]></version> \n <author><![CDATA[OpencartWorks]]></author> \n <link>http://www.OpencartWorks.com</link> \n \n<!-========Catalog/controller/product=============-> \n <file path=\”catalog/controller/product/category.php\”> \n <operation> \n <search><![CDATA[$image = $this->model_tool_image->resize(\’placeholder.png\’, $this->config->get(\’theme_\’ . $this->config->get(\’config_theme\’) . \’image_product_width\’), $this->config->get(\’theme\’ . $this->config->get(\’config_theme\’) . \’_image_product_height\’));]]></search> \n <add position=\”replace\”><
