234 comments found.
Hello! Does this theme have an image gallery page? Also is it possible to create a new custom page from scratch with any kind of visual or drag and drop page builder? Thank you!
Hi. Gallery page is in the theme. You can only drag and drop sections on home page. Custom page can be done as custom work from our side.
I understand. Will you charge me to add a custom but simple gallery page?
Hi. Yes, any custom work is out of the free theme support.
(solved)
Hi,
We are missing one option. In the banner grid, there should be option of 5 columns. Currently there is option for for 1,2,4,6,9 and all.
Please add option of 5 cloumns too. I’m talking about this option – https://prnt.sc/v4j9wg There it should have 5 columns also.
Also, you have limited header options : You should add more designs. Look @ fashionova.com header design. Its a shopify store and header is clean smooth and premium.
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hi. Can i know what plugin u used for sale popup when enter the homepage at the first time?
Hi, Such banner is integrated in the theme, not a plugin.
There is problem in theme with search product and header is not compatible with internet explorer browser. . I have created a ticket #740771 i don’t get any replay from you, please solve this problem.
Hi. We answered You via the ticket.
Thank you!
Does your theme offer parallax? Does your theme have an option to add gift wrapping Option with text box in the view cart window?
Hi, our theme has parallax widget https://foxic-theme.myshopify.com/?preview_theme_id=82988761142 and you can change gift icon and text in the header cart dropdown from theme options
hi,
there is problem in theme with currency. I have created a ticket #150757 can you please ask developer to resolve it on urgent basis? Its in production stage and priced got messed and showing wrong pricing. Please help.
Hi. Thank you for contacting us. You will be notified shortly.
i dont know about Shopify. can u give me in simple html page if i purchase
Hi, how do change language?
Hello, I set 3 columns of category for desktop but it still shows 4 columns. What can I fix it?
Hi! Sorry for the late reply. We did not work at the weekend. We have just answered you on your ticket about the language and columns.
Please consider it as feedback also:
You need to improve your collection page design.
Look https://www.zivame.com/sleepwear-nightwear.html?&trksrc=navbar&trkid=l1
The design is so gorgeous and looking beautiful. The grid around products and collection banner makes it perfect.
Hi! Our theme has banners constructor widget for collections as well (above products). Thank you for a link, we will analyze it.
I purchased your theme but I don’t know how do change the theme style like demos as Books, Fishing. I tried to sign up the support system but I still not get a confirmation email from your system.
Hi. Your account was approved. Just log in. Here is described on how install skins http://big-skins.com/foxic/manuals/#FOXicHomePages
I recently purchased the theme and it looks amazing. I am facing slight changes to be made but not sure how. I tried signing up to the support system but no confirmation email cam yet. Could someone respond. Highly appreciate.
Hi! Write please to bigstepscenter@gmail.com the email that you registered. We will check it.
Hi. I bought FOXic and I try to make ticket on your support site. But after 2 hours waiting and 2 different emails I still not get confirmation email from your system so I can’t login to your support site. Can you help me with this? (I check Spam)
Hi! Write please to bigstepscenter@gmail.com your email that you have just registered and we will check your account status in the ticket system, please.
Hello, I installed the foxic theme yesterday, while following documentation installed the “product reviews” app. after adding the code required for the app to work i checked the products page but the whole page was blank. since it was caused by the app i removed the code and app from site but the product page is still blank. is there any way to fix it?
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Dear Responsibles,
I am very interested in buying your theme. However I have a big concern about it:
It´s the Theme going to be able to install other Apps from Shopify Store? In particular, I need to offer to my customers a Subscription plan for mensual and weekly purchases: -Bold Suscriptions or Seal Subscriptions.
If not, could you set up this Subscription option for my custoemers? Thanks!
Hi. Our theme is compatible with all apps, but each app has own instruction for installation. Usually Bold author install app themselves. We can take some extra charge for installing 3rd part app.
Thanks for the quick answer! How much could be that extra charge? 
Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you (choose pre-sale topic)
Apps like multi-vender from shopify apps store are supported for this theme?
Hi. Our theme is compatible with all apps, but each app has own instruction for installation. Usually Bold author install app themselves. We can take some extra charge for installing 3rd part app.
this theme supported for Indian currency INR?
Hi! Yes!
Hello, I tried to registered for support but that didn’t’ work. Can you please tell me how to remove or replace this place holder image? https://www.dropbox.com/s/2elja4a3weiexp9/Screenshot%202020-08-29%2001.48.51%282%29.png?dl=0
Hi! Send please name on how did you name your account or send me your email that you registered to bigstepscenter@gmail.com
my registered email address was hiAbuNaser@gmail.com . can you please email me the answer of my question?
I have just confirmed your account. Send store staff invite to bigstepscenter@gmail.com
done
CAN YOU SHARE THE CHANGELOG?
FOR AUG 20 UPDATE?
Hi! Sure, in 1 hour will be updated theme change log section.
ready
i tried to contact support for some issues im having with the theme but i can’t verify my email cause it never send me a verification to my email so basically i cant create an account to contact support
Hi! We have just approved different account. Try to log in please in our help ticket system.
Hi! This is a pre-purchase query. I really like this theme and consider purchasing. I do have some questions before purchasing: 1. I need the option to bundle products that enable grouped discount on the 2nd and 3rd products with increasing discount rate (monetary or %) for every item added into the cart. Is it possible to have this feature? 2. Would it be possible to have an FAQ where only the headline is visible and body text is shown when clicking on that particular topic; example this https://arena-zeexo-fashion-new.myshopify.com/pages/frequently-asked-questions 3. Create a discount (monetary or %) for a customer that refers friends to purchase.
I would greatly appreciate if you are able to let me know if I am able to get these important features by paying you to enable them. Looking forward to hearing from you soon. Kind regards
Hi. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Hi. Thank you for the response, but as stated in the query I have not yet purchased and was wondering if the features aforementioned discussed would be able with customization from you? PS, I tried to make an account to get a ticket through the link you’ve provided, but I did not receive an email to follow up.
Hi, copy previous pre-sale questions and send them to bigstepscenter@gmail.com please.
