4622 comments found.
HI, I’m using v3 for 2 years.. and want to upgrade to v4 but got problem in activating license using Purchase Code it said “Purchase code is invalid”
Already email support but still no reply. can you help? Thank you.
Hello,
You need to contact our support team for the tech issues. Unfortunately, we don’t have email support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Can I use the elements (with elementor) of this theme but using another theme?
Further to my question, is there a plugin that manages all the directory elements that I can use with another theme?
Hello,
Technically, it’s not possible to use them on another theme.
Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I want to purchase your theme, but I would like to know if it supports another type of map besides the google map, such as mapbox, waze or any other that is free, whatever.
Hello,
Unfortunately, it only works with Google Maps which is the most popular.
Best regards,
Rob
Support | Documentation | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, i’m looking for the “Working hours” settings but can’t find it. Thanks for your help.
A while ago I bought this theme. Meanwhile, it has completely changed. I bought almost all addons in the past, but I can’t find them anymore. How can I reach support?
Hello,
Please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there. Is the community theme dashboard customizable?
Hello,
Unfortunately, it’s not possible to customize community dashboard which is built by BuddyPress. it doesn’t provide widgets and also wp content which you can use Elementor.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi team,
BEFORE BUY :
is it possible to arrange the home page as a presentation page and not as a directory?
If so, how does it work with a drag and drop? Elementor ?
Thanks, Stane
Hello,
We are not sure what you mean. Can you please give us the details?
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there. The Listing map don’t display any new listings anymore. Regenerate the JSON file, delete all the cache (server, browser, website). Disable all caches. When regenerate JSON it shows the correct entries, but not showing in the map. Any idea?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
You should provide a temp admin account to let our support team to access and see.
Please make sure you have the newest version of theme, plugins.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, Our client has purchased the theme. The search function and Explore listing page and filters are not working. Will you help us in fixing these but license has expired.
Thanks
Hello,
It works fine on our side. There might some miss setting or something.
If you are assisting your clients, please ask them to provide the purchase code to access our support site.
If it’s expired, your clients need to extend it by Envato policy.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I already create a support ticket but I really ask if anyones troubleshooted it and have a suggestion. If you want to access Media Library (the WordPress Media Library) from another User Role Account than Administrator (eg Shop Manager) and you already upload Images to Media Library from Administrator Account you don’t have access to these files, if the “Lava Directory Manager Plugin” is activated. If you de-activate everything is ok! Any Suggestions?
Hello,
Once you posted tickets, our support team will assist you.
As you may know, this forum is not for support.
If you have further questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, do you have an access to a demo backoffice ? I’m very interested but i would like to try it before.
Best regards.
Hello,
I am sorry. Uwe don’t provide a backend account. It would be very messy if we provide.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
wow such a beautiful theme but the demo is so slow. why dont you just get a dedicated server and out it on there and not use shared hosting?
Hello,
We didn’t hear our demo is slow. It’s located in Asia and it can be slow due to a long distance. But we didn’t hear it’s slow. Our shared hosting has been working great so far.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
After reinstalling the theme I got Error 500 trying to import sample demo data. As I am not familiar with this version, can you please let me know where to debug or check the type of error I get?
Hello,
How’s your weekend?
There might some issues from the 3rd part. We didn’t hear about it from other clients.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
One of my customers has bought your theme but can’t manage this, so they asked me to look at it… The goal here is to create a directory of companies. Those companies should create an account, choose a monthly plan, then submit their infos to be shown on the website…and after, they should be able to update themselves their infos, with their login… Is this something your themes is able to do ? Where can I find some infos on how to build this with your theme ? Thanks a lot for your prompt reply !
Hello,
As you may know, we provide options, features and design what we are showing on demo sites. Therefore, you should import our demo data first. Yes, users can post the listings and they can manage as well. If you need to use monthly charge, you might need to see WC subscription plugin.
For miner changes, you need to have a look at our doc. ( http://docs.wpjavo.com/theme/ )
If you have more questions, please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi.
I am looking for a theme to create a restaurant directory theme. I would like to know if you theme supports the following features.
1. Bulk import restaurants from a csv file ( I will use wpallimport probably) with working map for the listings.
2. Search by category, region and text.
3. Reply to a review.
4. Vote a review (thumbs up or down).
5. Add customs fields for score.
6. Have a page with all the reviews, and a feature to sort them by popularity, best reviews etc.
7. Page builder support like Elementor (I hope you dont use wpbakary since it is a very bad builder).
Thanks in advance
Hello,
1. Our clients told us WP all import works fine.
2. Search by category, location and keywords, names and some more. Please have a look at our demo.
3. Yes,
4. No, we don’t have it.
5. 6. Unfortunately, we don’t have.
7. Yes, please see item description.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I need to tell you some questions … I can add some filter on map? I would create maps with filter on accessibility is possible or search is only with category and address?
Hello,
You can add category, address search with some radius. But we are not sure about accessibility filter. This might be an advanced option for your project.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I plan on purchasing your theme. I’ve been building WP and shopify themes for some time and I’m in the market to buy a listing type with map locate similar to yours. I have a few questions:
1. Do you have a working LIVE website that uses this theme other than your DEMOS so I can look around and move around in it and try it out. . Ive been trying to play with your demos although there are a lot of sections that are broken (for example the users activity page with stats and graph) I wish to see a complete working site
2. is there a max amount of listings that can be posted. Basically at what point does it slow down with many listings? I anticipate many thousands of listings.
3. Which theme do you recommend for me? Javo or Listopia? which one has more features and possibly more updates in future? . PLEASE SEND ME A LINK TO A WORKING SITE!!!
Hello,
We have answered earlier via email.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there, I have a few important requirements I wanted to check you support before purchasing…
1. Database/Listing Fields and Categories: Can we update fields in there to match ours? 2. How do we input our listings: mass upload available from a spreadsheet? Or do we need to manually fill in individual listings? 3. User Accounts / Dashboard > – Is there a differentiation between the end-user account (individual) and the listing-owner account (i.e individual business)? 4. Can we easily transition from a regular licence to a commercial if/when we charge users?
Thanks in advance for your assistance.
Hello,
1. We have all common fields and you can manage them on the submit form and listing detail pages.
2. You need to use a bulk plugin such as WP All Import. However, we don’t provide bulk import service.
3. They both have user dashboard. They are all same.
4. I think you don’t need. For license issues, You should contact Envato support team.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I am keen on both Listopia and Javo Directory. What is the difference?
Hello,
They use the both framework. But different design. You can choose one of them and use.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Can’t log into support as I bought the theme – can you help?
Hello,
Can you please send us your purchase code via email? And your email address in Envato.
javothemes@gmail.comThank you,
Rob