182 comments found.
Hi, please let me know.
Is your theme compatible with WPML?
Does it allow travelers to book and pay using Paypal and Stripe?
Hello,
Yes it’s compatible with WPML and paypal and stripe is well supported too.
Hi there, I keep getting the error – Warning: A non-numeric value encountered in /home/aralihse/public_html/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php on line 17
Warning: A non-numeric value encountered in /home/aralihse/public_html/wp-content/themes/luxe/wp-hotel-booking/extend/wphb-template-extend.php on line 17
This is on hotel rooms.
Please help
Hello,
Please open ticket at http://gfxbucket.freshdesk.com our team will assist you quickly.
Thanks
presale question: is possible add a lightbox in the room gallery? thank you
Hello,
Yes it’s possible to add 
Thanks
Hi:
1 – Can’t install recomended plugins: Something went wrong with the plugin API. So I tryed to install the plugins one to one. And the plugin have errors is Instagram plugin. Any solutions? PD- Can’t access to your support page. Is forbidden.- Looking forward to hearing fron you.
Hello,
Please mail me at relstudiosnx@gmail.com with your site URL and login details, i will take a look
Thanks
Hi, i wish to align the menu on right rather than having it aligned to the left with the logo. Can you please help me, Thanks!
We also want to remove the other rooms section from the room details page.
to align menu to right please add this css to custom css area
.site-menu {text-align:right;}
to remove that section please open ticket at https://gfxbucket.freshdesk.com/support/login our team will assist you
Thanks
Hi Great and beutiful theme.1 question I put air cooler with extra charge (https://prnt.sc/smfajw). When put 1 it count all the days for air cooler. I want the investor to choose how many days want air cooler. I have this issue 6 months now and i dont have support now.Any help?
Hi, I have installed this theme in my WordPress website. The instagram plugin is not installing. It is giving API error, and I am trying to change video banner background and featured content slider background but they both are not updating. Can you help to resolve this issues. Thanks!
Ok Thanks
Hi, I don’t see anything about syncing data. Is it possible to sync booking data with Booking.com, Airbnb, and so on, so there’s no chance to overbook/double-book?
Hello,
Sorry it’s not possible right now:)
Thanks
Hi there,
Before purchase question, do you have channel manager include in your theme for sync avaibility of my rooms with websites like airbnb, booking.com,.. ?
Thank you!
Hello, i use on the homepage hero slider – style3 and i wanted to redirect the search form in an external url because we use external booking system. is this possible? Which file shall i look into? is there an option about it? thanks
Hello,
Please open ticket at our support forum 
Thanks
yeah my support is expired. i do not want you to fix it, i just need to tell me where is the file that needs modification! is that possible please?
Hello,
please go to plugins/luxe-addons/shortcode/ and open rs-hero-slider.php
How do I edit the menu header?
Just go to the theme options.
Seen it thanks. However, how do I customize the website for mobile view.
Any response to my question above?
Hello,
May i know what’s type of customization you want for mobile header ?
Thanks
When I view my website on mobile it doesn’t look pleasant especially with the part that uses the icon box and the counter heading.
Hello,
You can edit that via elementor, there is special option just to edit for mobile version. Please follow this article https://docs.elementor.com/article/68-mobile-editing
Thanks
Hello. Please tell me how to translate > Luxe > Theme Options > Site Translation configuration. (check in, check out, Arrival Datem Depature Date, Adult etc.) Thanks
Please open a ticket: https://gfxbucket.freshdesk.com
Opened
I just purchased this theme and this is the message i received while trying to install.
What’s the way forward now?
-Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi, I need to do a group website for 3 properties. But I have a link for external booking engine. All I need to do is just make 3 beautiful property pages, corresponding accommodation & dining pages. So there will be 3 different accommodation pages for the 3 properties with various types of rooms each. If the book now button is pressed, then I will redirect it to an external booking engine. So, is your theme compatible to do this?
Hi, did you see my question from last week? Same as Karensimonyan. About connecting the channel manager or PMS to this system. Thanks.
Hello,
We haven’t tested our theme with PMS or any other system, so i cannot tell you exactly whether it is compatible or not 
Thanks
Hi, no PMS is not a type of software, it is ‘a’ PMS, we use LodgeGate.
This theme isn’t compatible with any booking system or channel manager at all?
Hello,
Our theme itself has own booking system, if you want you can check in our live demo 
Thanks
How we can connect to booking system? or another channel managers???
Hello,
Which booking manager you want to connect ?
Thanks
Booking, Expedia, Bnovo PMS
Hello,
Sorry it’s not possible right now, we will add this feature in next update
Thanks
presale question: is there any other gallery available for single room display? would like to add a full page gallery or similar with bigger pop up images? the one I see on the demo looks small? thank you in advance
Unfortunately no! We didn’t put the big sized gallery on hero/banner section cuz 3/4 big images make site heavy. Also, there’s one big image at top. That being said, we will keep your feedback in mind. Might add lightbox in gallery.
One more thing, On rooms page I cant write Room name, only price, I didnt find solution for this.
See example https://resort.raf.am/room-type/cottages/
Opened.
waiting..
What’s your ticket id ?
Thanks
444173 Room Title problem
444173
Fixed 
Thanks
Thanks.
Hello. I want to create website on my test domain. Is it ok write a license on test domain, after move to original domain name? Or i Need one more license?
Test domain is fine as long as you don’t use the theme on two sites with same license on permanent basis.
Thanks.
Hi, looking good! Short question; we use the PMS Lodgegate, and channel manager SiteMinder / RDX by Hoteliers.com. Is this compatible? And in what way? Can we still use the special package and pricing module?