21578 comments found.
Hello
I have a question. I can only build one website with your theme? I tried using your theme on a second website and i get the message (This purchase code is already in use on another website.)
Hi! According to Envato rules, 1 website = 1 license. This is true for all TF themes, not just The7.
Hi there, For the sample sites you have which are labelled wpbakery, am I able to use Elementor with them instead?
I am afraid content can’t be easily transferred from one page builder to another. And this is not something about the theme, but rather about page builders in general.
No worries, thanks.
Another question – how do you disable the top bar?
Don’t worry, I worked it out. For the benefit of others, you hide the top bar by disabling Microwidgets.
Glad to hear you have dealt with the issue!
Have a problem with theme and elementor when you hover with mouse on single image, it showing Image original title two times. How to disable all text on image hover? Maybe can help ?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it. Please provide links and illustrations in ticket details.
Thanks!
Can I get refund if my website runs slow on this theme ?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
It’s a pre-sale query
Thanks for clarifying! You can refer to https://themeforest.net/page/customer_refund_policy The refund is possible only in case you haven’t downloaded a theme yet, or if a theme is broken.
If you follow suggestions from https://support.dream-theme.com/knowledgebase/how-to-make-the7-load-faster/ , your website will run fast!
Hello, have some different licenses of this template. In one of the projects we are working on a new “category shop menu” that appears only in the “shop pages”. Could you please tell me how we can call to the “mobile menu”.Here is the code we are using to this action:
the7: mobile-header.php (template-parts/header/mobile-header.php)
-
<?php if (is_woocommerce()) { ?>
<?php
if ( ! isset( $location ) ) { ?>
<?php $location = ( presscore_has_mobile_menu() ? ‘mobile’ : ‘primary’ ); ?>
<?php } ?>
<?php } else { ?>
<?php
if ( ! isset( $location ) ) { ?>
<?php $location = ( presscore_has_mobile_menu() ? ‘mobile’ : ‘primary’ ); ?>
<?php } ?>
<?php } ?>
<?php
the7_display_mobile_menu( $location );
?>
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi,
Is there any way to save in a table or a XML file (preferably) a complete record of those visitors who fill in the contact form when using the ‘ContactForm’ element created by Dream-Theme? Collecting them all from the emails I receive and then exporting the information to an Excel table is quite cumbersome and time consuming.
If not, would it be possible to implement this feature in the next update?
Thank you.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
I tried to update the theme to the latest version and it crashed the site. I restored it but wanted to know what I need to do in order to update to the latest theme?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Could you please refer to https://guide.the7.io/user-guide/page-header/header-style/, in particular fig. 1.3.
How do you remove the sidebar from the product page? I can only change the width and the divider but not remove it completly
https://support.dream-theme.com/knowledgebase/woocommerce-layout-setting/
and https://guide.the7.io/user-guide/widgets/individual-widget-areas/
Thank you for the reply, I actually have been trying to use the knowledgebase. in fact, I had already read that page you liked me to. I had already selected the product page in the woocommerce menu. Unfortunatelly I still do not understand how to remove the sidebar from the product page. Could you please walk me through the process? I hope is not too much to ask
just to be specific, by sidebar in the product page I mean the sidebar to the right of the product information that has “recent post”, “blog categories” and “services”. Thank you
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it. Please provide a link to the page in question, in ticket details.
Thanks!
.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Are all your templates WPML.org ready? It’s important for my it can be translated with this plugin without problems.
Hi!
Yes, sure! The theme is completely compatible with WPML!
Great to know. Thanks
Hello! I am using WPBakery. What does “lite mode” do in this case? I could not find any differences in number of loaded assets, page size or loading time. I know it is an experimental feature but could you explain what this setting really does?
Hi,
This is a good question.
Here’s what the Lite option does:
- removes some WPB .JS and .CSS;
- contains some general JavaScript and CSS optimization;
- as a result .JS and .CSS are a bit more compact and better compressed.
While it will mostly benefit Elementor users (because it disables previously always-on WPB resources), WPB users will also get minor performance improvements.
Note that by design Elementor resources are being embedded conditionally. In other words, WPB users will not suffer from .JS and .CSS bloat even when the Lite mode is not enabled.
PLEASE NOTE, that this is an experimental feature. Though it is well tested, it may break things. Please use it with caution. And as always your feedback is welcome!
Hope this helps.
Greetingz DT! What does lite mode means?
Hi,
This is a good question.
Here’s what the Lite option does:
- removes some WPB .JS and .CSS;
- contains some general JavaScript and CSS optimization;
- as a result .JS and .CSS are a bit more compact and better compressed.
While it will mostly benefit Elementor users (because it disables previously always-on WPB resources), WPB users will also get minor performance improvements.
Note that by design Elementor resources are being embedded conditionally. In other words, WPB users will not suffer from .JS and .CSS bloat even when the Lite mode is not enabled.
PLEASE NOTE, that this is an experimental feature. Though it is well tested, it may break things. Please use it with caution. And as always your feedback is welcome!
Hope this helps.
Thanks for reply.
After using The7 with WPB many years, it is a very good idea to pay more attention to optimizing JS & CSS and/or make options to deactivate some of dem.
In some cases we use a fractional amount of modules and elements of The7, so we dont need the whole CSS & JS – but we are happy with the possibility of options we have with The7.
I know that i can deactivate The7- & WPB-modules, but it would be good to deactivate more useless code.
It is the main problem for the google page insight.
Good point. We are working on it at the moment. The process very slow and gradual, but we’ll get there.. eventually 
Though, as soon as you install a page builder, WooCommerse, and a slider, our styles and scripts are getting lost in the sea of resources bloat from other vendors 
Well, these are tradeoffs of WordPress vs bespoke sites.
We will do the best job we can on our side. If everyone does the same – we will end up in a much faster web.
is this page https://the7.io/ also a demo ? is it possible create like this ?
Hi! We will release it as a demo soon!
Hello is there a function to remove the menus? I want to remove the menu from admin sidebar and top menu. Can you provide this? Thank you.
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi, what is slow very very slow my website with the theme ?? Mi site is http://maxisplay.com I’m with multi proved the hosting and noting
Hi! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-make-the7-load-faster/
Updated the theme – seems to have broken a number of pages on my site: www.training-central.co.uk – Any advice?
To clarify – this is fixed now. It was your Elementor plugin that was breaking the site. I have deactivated this and everything is back to normal
Hi! Glad to hear you have fixed the problem. As far as I understand, you use WPBakery page builder. We recommend to avoid of using two page builders at one website, in order to prevent conflicts.
I do use WPBakery – the issue was the Elementor plugin was active when the update happened, causing the malfunction
Hello there,
i bought your theme long time ago, and thi is first time i am tryng to use it.
When i install it i can not add demo content, page
Pre-made Websites is empthy.
i think i am not needed to pay extra support for this case.
I got latest php, and wordpress and all other needed things passed.
and when i go to General Appearance it look like broken stiling,
https://ibb.co/4gMR932tnx a lot for help.
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://www.support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
Tnx for fast replay.
Looks like updating theme solved problem,
I just downloaded theme from here and didnt know that i need to update it after i just downloaded it and installed it.
Regards
Glad to hear the problem is resolved! From the screenshot, it rather looks like the theme wasn’t uploaded completely. So the problem was resolved by the theme re-installation/update.
Thank you for the great work! I only need to know how to localize the theme, for example “read more” in the blog, how can I change into my clients language?
Hi! Could you please refer to https://support.dream-theme.com/knowledgebase/how-can-i-translate-the-theme/ Also, some widgets/shortcodes have appropriate setting (label for the “Read more” button) directly in its options.
Hi,
Im working on a clients website and this theme is not pulling the images from the media library how can i fix this ?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
