151 comments found.
Dear RadiusTheme, I am unfortunately getting no help on an email I sent to you via the ticket support and direct contact. There is a problem with the theme. The galleries are not showing correctly on the project pages. This has happened since the last update. It was fixed in Update 2.02 but now the same problem. Can you help me?
Thank you for your response.
Hello,
We got your ticket in 4 mins ago only. we are checking
Thanks
Thank you for your response RadiusTheme. Strange because I sent one last week and also direct email. Thank you for checking. Is it possible to be able to download older versions of the theme?
Why need older version?
Hello RadiusTheme, this request was before we opened the support ticket. In the older version 2.02, the project Gallery worked and wanted to try use that Version to sort out the problem. I will wait for you to fix the issue that is currently happening (The support Ticket that is still open!) Kind Regards and thank you for helping sort out this issue.
Please update the latest version just released.
Hello
When I’m trying to install on click demo, I got this error Request failed. Error code: 400
Hi,
Please create ticket with admin and FTP access we will check https://www.radiustheme.com/ticket-support/
Thanks
Thank you, I didn’t add widget importer & exporter plugin, that’s why I couldn’t import the demo
is demo import now ok?
Everything Is great, Thank you
Thanks too!!
Hi RadiusTheme Staff, is it possible to add the dynamic update of the copyright date in the footer? Thanks in advance and congratulations on the theme.
Hello,
I noted will try in future version.
Thanks
Hi, I have activated Elementskit plugin header but inner banner and page title are also getting deactivate with theme header. I want banner image, page title and breadcrumbs with elementskit header plugin….
Can you help me with this… Can you share me the code? I will add it in function.php.
Hello,
Have you purchased theme? Please create ticket https://www.radiustheme.com/ticket-support/
Thanks
Hi Team Radius,
Can you pls confirm is there any Jobs board / vacancy announcement feature page in this theme?
Thanks & regards,
Hello,
Sorry don’t have Job board.
Thanks
Hi, I installed the theme in to use in the staging environment because I’m changing the theme of my website- But the Slider is not working says (not activated) but i try everything and nothing worked. Also- I don’t have the option “Theme Option” I cant change the logo and colours. Can someone help me with this? Thank you
Please create ticket here https://www.radiustheme.com/ticket-support/
Fantastic Theme and easy to work with. On home page 4, is it possible to make the entire info box clickable (where you have the 6 services)? During usability testing, people are clicking on the icon or the entire box and not the title within the box.
Sorry sir can not make it fully linkable here only title is clickable.
I re-downloaded the file and installed it again, what happened? Why doesn’t changing the logo work on mobile devices? and “Back to Top Arrow” is enabled, it doesn’t work?
We will update theme tomorrow or next day
Is there a date for this to be compatible with wp 5.7
Yes
hello,
the slideshow on the project page is really huge. How can I have a smaller one?
Hi,
Please send me url. Your support expire please renew support.
Thanks
hello, can you please ask my ticket ? i can’t install demo content !!!! and i have this error “Fatal error: Maximum execution time of 120 seconds exceeded in C:\xampp\htdocs\edc\wp-content\plugins\rt-demo-importer\unyson\framework\includes\hooks.php on line 230”
Hi,
Replied please check mail.
Hello. I’m getting a max execution time “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 373” when trying to import the demo. My PHP settings have the max execution time set at a 1000. Please advise the recommended max execution time.
Hi,
Sir it is server execution time related issue. We have alternative demo import option you can try this https://radiustheme.com/demo/wordpress/themes/koncrete/docs/#32--manual-import
If still issue please create ticket will check and import demo for you. https://www.radiustheme.com/ticket-support/
Thanks
Thank you for that, that manual import worked. I appreciate the quick response.
Thanks too !!
hello how do you change the colour of the header ?
A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
When you get this message? Check server PHP version. Please create ticket with access https://www.radiustheme.com/ticket-support/
PHP7.4.8, import DEMO
PHP7.4.8 IN SITE HEALTH 1 critical issue
An active PHP session was detected Performance A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
RT Demo Importer The error will disappear after the plugin is uninstalled
Have you imported Demo data? If demo import done then delete RT Demo import plugin. No need to keep it active.
Hi, I have send emails for support,
Yesterday, when I was installing polylang plugin for Arabic translation of the theme, the whole site is disturbed, My email is saif.itm@gmail.com
I have send the Admin details in Email,
Please check and resolve the issue
Thanks SAIF
Please mail your purchase code to verify support time.
already send the email
Sir , i send the details in email,
Please provide your valuable support
Thanks in advance
Your support time expire in last April please renew support time.
Hello interested in buying this item.
Can project be displayed without sidebar, so is it full screen width?
Hi,
Yes can remove sidebar we have settings.
Thanks
Tks
Hello interested in buying this item.
Can single service be displayed without sidebar, so is it full screen width?
Replied another message
I did not understand it.
Hi please is there a way to translate your custom post type slugs in a multilanguage site?
Hello,
Which plugin you are using for multilanguage? Please check that plugin doc or create a ticket I will check https://www.radiustheme.com/ticket-support/
Thanks
use polylang non pro
Hello,
Please check ploylang settings I am not sure it can done cause I don’t tested.
Thanks
How can i turn off the autoscroll page?
Please update latest version. We fixed this issue.
Your Theme Koncrete has a bug on windows laptops. You can find the bug on your preview site here on themeforest too. For example you can find the scroll bug on the “contact”, “about” and also on the shop page of your preview page. (didnt check every of page of your preview site, but i think this 3 examples are not the only one)
When you are using a Windows Laptop (i have tested it with different laptops) the page scrolls upwards on its own. Your only support Mail to me is to update my theme so far but my Website was built with 1.5.6, very dissapointing support.
Hello,
Please update version 1.5.7 we released today.
Thanks
Did not fix the bug, i have sent you a video of it
check mail