3847 comments found.
This theme uses Google fonts which is a problem with GDPR. To be compliant the fonts have to be stored locally. Do you have a solution for this? Does the website work without Google fonts and if yes how does that have to be set up?
Hi,
In this case, you have to use your own custom font to avoid this matter.
You can upload your font directly from admin panel in Typography and font section .(You can convert file here : https://cloudconvert.com/ )
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much! 
Thanks, I will submit a ticket. I asked this question here as it is an important piece of information since you stated on more than one occasion that this theme is GDPR compatible. But it isn’t compliant by default.
Hi,
Sure, please submit your question and we’ll take a look on it together.
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Hello, Does this Theme come with a child Theme? Best Regards Theresa
Hi,
First of all, thank you for your interest and yes, our theme included child-theme in full theme package.
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Thank you so much
Just a small Question regarding the Child theme.
If a Child theme as not been installed and content was added already. Can I install the child theme and activate it although the site has been populated with content already with the main theme? Best Regards Theresa
Hi,
The child theme can be install anytime you want, but I recommend install it with parent theme together.
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Thank you for your reply. The Parent theme is currently active and there is already content added on the site by replacing the demo content with the clients content. Must I delete the parent theme and install again together with the child theme? or can I just go ahead to install the child theme?
Hi,
You can go ahead and install the child theme, but always backup your site first before try to do something you not sure.
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Thank you so so much. One last thing. The theme is not in my profile as the previous developer bought it. I have the purchase code from the developer. Can this theme be transferred to my envato account? And will I be able then to renew support if needed.
Hi,
Please contact envato about it: https://help.market.envato.com/hc/en-us/requests/new .
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Thank you. I will contact them
Best Regards
Hi,
Thanks for great theme. I have a question. Can we change the combobox slugs appearence? I want to add this slug a search bar. My customers can select with combobox but we have to many options. Then we need a searchbar for combobox.
Bests,
Hi,
Unfortunately, it is a customization. We don’t provide customization, so your request beyond our support policy. Please hire a freelancer to do it for you.
If you want try to do something, please take a look in: wp-content/plugins/tourmaster/include/pb/pb-element-tour-search.php file.
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Hello. I have a sales question. I am a designer and need to maintain a customer’s website and the previous designer bought this theme for you. Can this theme with the purchase code be transferred to my profile on Themeforest? Or how can one do this? Best Regards Theresa
Hi,
Please contact envato about it: https://help.market.envato.com/hc/en-us/requests/new .
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Can I use a different payment gateway which is local to my country?
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Thanks for interest by the way
Well I can use 2checkout right?
Sorry, 2checkout is not supported
Oh, however, there’s a extra plugin that developed by third party developer that can integrate 2checkout with our tour system here: https://debuggerhub.com/product/2checkout/
Hi, I am interested in buying the theme. But first i´d like to know if it is possible to add the field: start time next to data picker in the booking form widget.
Hi,
First of all, thank you for your interest.
It’s possible to add start time next to date picker, but it only for information collection purpose.
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Hi how do i disable footer border in just one of my footer widgets please? (traveltour-footer-wrapper, .traveltour-footer-wrapper * { border-color: #fef336; })
Hi,
Could you provide some screenshots and website address so I can check it?
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Thanks for your reply. Here is what I mean https://paste.pics/ANMFQ
Hi,
Please provide link to your sire so I can take a look on it.
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Ok thanks https://bit.ly/2GTQq1h
Hi,
You can try this custom style:
.traveltour-footer-wrapper #nav_menu-4 ul li {
border-bottom-width: 0;
}
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Great! Thanks for your help.
Hi,
I would appreciate if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your themeforest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
=================
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hi, When I use multi language, Can I use Polylang? Thank
Hi,
Yes, you can use Polylang as well (Please make sure to enable custom post type as well : https://polylang.pro/doc/multilingual-custom-post-types-and-taxonomies/ )
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
how do we customize the login and the register page of the tourmaster?
Hi,
You must take a look in: wp-content/plugins/tourmaster/include/user-util.php file. Unfortunately, we don’t provide support for customize, so you must do it by yourself instead.
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Hi, How can I add multi lang (polylang) tour, it work fine post but tour type doesn’t work
Make sure to enable for custom post type : https://polylang.pro/doc/multilingual-custom-post-types-and-taxonomies/
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
thank you so much, thats it
Hi,
How to config payment gateway. I try to config as your document but, It’s can’t.
Please help me Thanks
It not shoe select a payment method
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
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Hello, how can translate the invoice text? I tried with POEDIT but it doesn’t work… may I have to edit the invoices-single.php file?
Hi,
I’m not sure what happened in your case, please provide purchased and wp-login to: support.loc@goodlayers and we’ll take a look together.
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Hi,
How to setting about customer review on tour page? Thanks
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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Hello Good Layers
With the help of Knit Pay Plugin, developers can integrate tour master plugin with almost all the Indian Payment Gateways. And the best part is that it’s free. It currently supports payment gateways like Instamojo, Razorpay, PayUmoney, Cashfree, Easebuzz, CCAvenue and other modes will be added very soon. Would you like to provide the link of this plugin in the description. https://wordpress.org/plugins/knit-pay/Hi,
Thank you so much for your shared.
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Can I book multiple tours with a single transaction?
Hi,
Unfortunately, it’s not possible, thank you for your interest by the way.
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Can I pay for an integration with you?
Hi,
Unfortunately, our team not provide any customization service or similar. To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
Thanks for interest by the way
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Hi, I need to change the text “number of people” in the booking form. is this possible? thanks
Hi,
You can change EN to EN by follow my video: https://www.youtube.com/watch?v=iMNTjTUEzcc&t=487s.
For the loco plugin way, we’re using translate method to apply the new EN text to override the default EN text in pot file, so as long as the translate file available it still working for you even the plugin deactivate/delete.
=========
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Hello! where can i modify this: “15 travellers are considering this” Thanks!
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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I need Urgent Help please
After have transferred my website to other hosting. the layour of your website broke because of php issue
that what they wirte to me
I appreciate your time Erdal. I have tried downgrading the PHP version down to 5.4 which is our lowest one and this did not resolved the issue.this may have something to do with a plugi that might no have properly configured or transferred to ours.
I storngly suggest that you contact the theme developer for assistance regarding this matter Erdal. Here is where you can contact the Travel Tour theme development team support.
https://demo.goodlayers.com/document/traveltour/www.tourbookturkey.com main pages are ok but tour pages and footer has broken
https://tourbookturkey.com/tour/all-in-one-day-istanbul-tour/ https://tourbookturkey.com/tour/istanbul-sunset-cruise-on-luxury-yacht/Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
After you updated the theme and still have issues, please make sure to follow this.
1. Make sure that you clear browser cache or test with another browser and see if the problem fixed or not.
2. Try to deactivate other plugins (except GoodLayers plugins). See if it’s fixed or not.
3. Go to theme options and click on ‘Save Changes’ button.
Let me know if this helps or not.
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Please help because i can not work now
Hi,
Could you help me know what you can not work now? Please make sure you follow my steps to update our theme to latest version before we can check it again.
We’ll surely help you get your site back as normal, but we need your help and claim down to follow us steps by steps to resolve it.
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Hi again i have tried all you said but still nothing changed how can you help me i am ready to give you all my login details for cpanel ftp and the wordpress thanks
Hi,
Please send your credentials with purchased code to: support.loc@goodlayers.com , after verify your purchased code, we will take a look on it.
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Hi i sent you an email yesterday , thank you for your care. I tried to solve it by myself but no way… Kind Regards..
Hi,
I just responded to your email a few minutes ago, please check it.
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i updated the pass for you thank you so much..
Pre Sales Qtn
1. Can I use the Theme for Hotel Booking ?
2. If yes, I have 1000’s of Hotel Images to upload. Is it possible to bulk upload the hotel images VIA a Plugin ?
Rgds
Hi,
First of all, thank you for your interest.
1. You’re possible to use it with hotel booking, but the theme main purpose is tour booking so may it will lacking some features for hotel booking.
2. Unfortunately, we don’t have a plugin for that kind of work.
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Hello! it possible to change type of information what displayed on preview of tours
Hi,
First of all, thank you for your interest.
For the information in tours, you can change it as you wish.
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No i want to change the preview of the tour because only duration that appear in preview
Hi,
I’m not sure the preview of the tour you meant, could you provide a screenshot about it?
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Hi,
Yes, it’s possible to change as you wish.
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How can i change it please
Hi,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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