635 comments found.
Hi there!
Pls double check that you are full-updated, both theme and plugins. You should have no issues if you use the latest theme as it is (no modifications).
We provide support exclusively on our support desk – https://greatives.ticksy.com/ – if you need any further assistance.
Best Regards.
Ok but i can’t enter in to admin.How do i check?
Hi again!
What you are facing has nothing to do with the theme itself. In addition, we are not able to verify your purchase and you are asking for help in the comment area of the product. With all due respect, it does not make any sense. Thanks again for your understanding 
Best Regards.
Ok, I’m sorry and thank you!
Cheers!
Is it possible to add an email icon to the top bar?
Hi there – hope you are doing well.
If you copy the code from https://fontawesome.com/v4.7.0/icon/envelope in the text field of the top bar you’ll probably have the icon.
We would greatly appreciate if you use our Support System for any kind of support you need instead of the public comments as we provide support only there. Thanks for your understanding on this matter
Best Regards.
Many thanks as always. I figured it out seconds after posting. Converted envelope into link. Might be useful addition to the theme options
Cheers
Hi there! I added our own logo, it is slightly bigger than the original. Unfortunately the image is distorted. What can we do so that the image is OK with our sizes? Thanks! https://www.arstone.eu/
Hi there – thanks for using Osmosis.
We would greatly appreciate if you use our Support System for any kind of support you need instead of the public comments as we provide support only there. Our agents will be glad to help you.
Best Regards.
I am interested in purchasing your theme but first would like to know if it is possible to duplicate the portfolio layout completely so that I could have two sets of categories – one for each portfolio custom post type. I am planning on building a site that would contain one portfolio for an alphabetical list of films, and another portfolio for an alphabetical list of filmmakers. The categories for these two portfolio (films and filmmakers) would be the individual letters “a”, “b”, “c”, etc, so that by clicking on each letter filter you could see only that alphabetical section. Since both the film listing and filmmaker listing would have identical category titles, I would need to have two sets of portfolio custom post types. Is this possible? Thank you for your time.
Hey there – thanks for your interest.
The portfolio is a custom post type which means that you will have the same slug in the permalinks of the single portfolio items (for example https://greatives.eu/themes/osmosis/portfolio/stationery-mockups/). Of course, you can have as many categories as you wish and separate overviews with specific selected categories. If I understand well, you need two separate custom post types that you cannot have in most commercial themes.
Hope this makes sense.
Best Regards.
Thank you for the quick response. Is there any way I could pay an additional fee to have two portfolios (or two custom post types)? And could you elaborate on “separate overviews with specific categories” and how that functions on the front end of the site? Many thanks!
You are welcome. If you finally decide to purchase any of our themes, we provide customizations here – https://greatives.eu/professional-services/ . By saying “separate overviews with specific categories” I just mean that you can select specific categories (applies on filters) when you place the portfolio element on a page. It functions in the same way on the front end no matter the selected categories.
Best Regards.
Super helpful. Thank you again.
Always happy to help
Hi How can we change the cover images on the archive page?
Hi there,
I think that you can upload an image under Theme Options > Blog Options.
If you need any further assistance, please use our Support System as we provide support exclusively there. Thanks in advance
Best regards.
Hello,
Today I did a complete update of the theme, unfortunately the site does not work at all anymore. Can you help me?
I don’t understand why the update broke the site..
Regards,
Mathis, OSB COMMUNICATION
Hey Mathis,
Thanks for using Osmosis.
If you use the theme as it is, you should have no issues. However, we cannot handle any modifications you have made or the 3rd party plugins you are using. So please disable all these, clear your cache and check again.
In case you need any further assistance, use our support forum – https://greatives.ticksy.com/
Best Regards.
@AktiveBuergerschaft I have the same issue. All subfolders like ”/includes/” does not work in child-theme anymore after update. This is kind of bad understanding we are using child theme to avoid those kind of situations.
I mean, my website was working fine. I had to update Osmosis to version 4.1.3 and since the update, any files modified under osmosis-child/includes are not longer working. I have to replace the original files for it to work correctly. Anyone else in the same situation…
Hi there!
I seem to run in a bit of trouble with the gallery “lightbox”, when clicking on an image it quickly opens the load icon and than opens the image url it self instead of the slideshow.
I’ve turned on and off all plugins that I use but can’t find a problem with them. Could you check if something goes wrong?
https://first-impressions-photography.com/portfolio/rosa-martin/Thanks!
Hey there – thanks for using Osmosis.
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Hi,
I just uploaded the latest version 4.1.2 (via ftp) but my child-theme doesn’t connect to the new parent-theme. Mistakes all over. Does anybody have the same problems?
Bye
Hi there – thanks for using Osmosis.
Child theme has your own custom code so you should have control other it. We can only verify that if you have made any overrides in the proper way, you should have no issues.
Hope this makes sense.
Best Regards.
Hi haos_2016,
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you.
Best Regards.
Hi I am very happy user of your theme. Since a few weeks the full size image header doesn’t show properly anymore. I have tested it on different devices. Will this be fixed with a future update?
Hey there – we’re glad you like Osmosis!
There is no issue to verify so nothing to be fixed – https://greatives.eu/themes/osmosis/
Please double check that you are full updated – http://greatives.eu/themes/updates/osmosis/ and if you still need any further assistance, contact our agents in our Support Forum. They will be happy to help you.
Best Regards.
Hello Greatives, how can I disable and delete structured data, which is inserted automatically by the theme? Hope you can help, cheers
Hey there – thanks for using our theme!
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Our agents will be glad to help you.
Best Regards.
Hi guys, On the main page I have created a MAIN MENU – Home, Contact Us, About Us and the button SHOP. On the shop page I have set Main Navigation Menu to my second menu -> Categories. Perfect! However, if I click on any of those categories, my second menu changes back to the MAIN MENU even if I am still at the shop page and/or any other subcategory page.
I might use sidebar widget in the shop to get easy access to the categories but it doesn’t look so good as it is on the mobile version…
Is it possible to have the second menu (Categories) all the time in the header while I am on the shop page, the categories or subcategory page?
Thank you
Hello mndsupplier,
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. We’d be glad to help you. Thanks in advance!
Best Regards.
Well, I took over the website and I didn’t buy the theme myself. How can I buy ONLY extended support?
Hi again – I am afraid that it is not possible. Only buyers can extend their support package.
Best Regards.
So instead of paying you extra money for support, you want me to forget about the theme and Greatives in general, and buy a new theme (from someone else of course)??? Isn’t that crazy? Two questions for 17.63$ ins’t good enough? Nice customer support guys. Well done!
It seems that you are missing an important detail here. Osmosis is being sold exclusively on Themeforest and these are Envato support rules, not ours. So, if you want any clarifications on this, please contact Envato support. Hope this makes sense.
BTW, yes we provide outstanding support to each one of our customers. Hope to join us soon
Best Regards.
Hello, I use Osmosis since 2015 and I am super happy! A few months ago, though, the retina logos stopped to work. Every image that has a retina uploaded works perfectly, except for the logo images. I tried to uninstall plugins, changes the logo files, the preference “retina support” is marked as “full” and nothing changes, the logo still shows in low res! Any ideas of what could be happening? Thanks!
Hello carinha – thanks for using Osmosis and for your kind words!
We are here to check and fix anything but we need to replicate it first. As far as I can see in our live demo – https://greatives.eu/themes/osmosis/ – the retina logos work just fine. Maybe you should try the Theme Defined Images Only, clear your cache and try again. If the issue remains, please contact our agents in our Support Forum to check your installation.
Best Regards.
Hi! Yes, I actually copied your logo at the demo and got the same results! I tried your suggestion and the issue remains! I no longer have support for this theme so I can’t submit a ticket. Thanks anyway!
You are always welcome! Unfortunately, we need to replicate the issue first, and this is not possible here. Our agents could check your installation if you want to renew your support package since it does not seem like a theme related issue. In any case, thanks for contacting us
Best Regards.
Hi, I purchased the Osmosis theme in 2015 and I am very satisfied with it, but yesterday when I updated to a newer php-version slider revolution wasn’t working in my theme. Now I am wondering if I won’t be able to use the theme any more or are you going to update it soon? Kind regards Johanna
Hi Johanna – thanks for your kind words.
We will definitely update our theme and we will include the latest Revolution slider as we always do. It is worth noting that Osmosis current version comes with version 6.0.9 of Revolution slider while its current version is 6.1.0 – http://greatives.eu/themes/updates/osmosis/
With all due respect, it sounds a bit weird to say that you won’t be able to use the theme because of a 3rd party plugin that it comes bundled with it.
Best Regards.
Thank you for your prompt reply! It was my web host “UnoEuro” that told me to change the theme if it wasn’t working with the newer php-version, but I don’t want to change it, since I like it so much. I will keep the older version until I get an update. Thank you and have a good weekend! Best, Johanna
Thanks for these details. It is worth noting that it is not a theme related issue. Osmosis works just fine with the latest php version. Anyway, if it is urgent for you contact us via the form on TF profile page to send you the latest rev version.
Best regards
Hello there,
I am using your Osmosis theme. Nice work and I ave very happy with theme and it’s functionality.
However I am having problems with single portfolio layout.
I need this Recent Entries section after every portfolio but I am unable to add theme. http://prntscr.com/ol2di8
I have have enabled the settings many times from theme option panel and portfolio backed but I was unsuccessful every time. 
Can you please check this and help me with this?
Thank you
Masud Rana
Hello Masud – thanks for using our theme!
We would greatly appreciate if you use our Support Forum for any kind of support you need instead of the public comments as we provide support only there. Our agents will be glad to help you.
Best Regards.
Hello!
Both of the sites I have running Osmosis have been having a lot of issues with WooCommerce, specifically the /cart page showing up with the notification “Your cart is currently empty” upon attempting to purchase a product. I’ve done extensive troubleshooting and determined that the culprit is the Osmosis Extension plugin. Do you guys happen to have any updates beyond 4.02 available or recommendations so I can make sure WooCommerce is running at 100%?
I know that the support for my license has already expired, but I’m mostly just wondering if you have any quick input or can point me in the right direction. I’m a long-time fan of all your themes so I’m really hoping I can get this fixed without having to move my clients to a new theme.
Thank you!!
Hey there – thanks for your loyalty to our themes!
I am not able to verify any issue at our end – https://greatives.eu/themes/osmosis/shop/ – so there is nothing to be fixed from our side. Everything works fine in several installations with the latest WooCommerce version.
So, maybe you should try disabling any 3rd party plugins or the custom code you are using in your installations.
Of course, we’ll be happy to check your installation if you contact us via our Support Forum.
Hope this makes sense.
Best Regards.
Hi greatives,
Thank you for updating this wonderful theme. ;D
After I have updated the Wordpress to V5.2.1 and Osmosis theme to V4.0.3 the new portfolio items that I create are not showing the content.
I have created new portfolio items and it’s not showing.
Is there any issue with the new WP update?
Hey there – thanks for your kind words
No, there is no issue.
So, please double check that you are full-updated (theme and required plugins), disable your 3rd party plugins and clear your cache.
If you still need further assistance, contact our agents to check your installation.
Best Regards.
Hello, nice theme. Question: Is it possible create a page (Homepage in my case) without logo, menu and footer? Like a landing page and the “clients” have two choice, link for restaurant 1 and link for restaurant 2.
Thank you. Nik
Hello Nik – thanks for your interest
Yes, I think it is easy enough – https://greatives.eu/themes/osmosis/coming-soon/
Best Regards.
Yes, thanks. 
You are welcome
I have purchased this theme 3 times. Great theme probably the best I have ever used. Anyways I just updated to 4.0.1 for one of my sites and now there are multiple options missing from the “screen options” boxes up top. Most importantly “post options” and “featured section” which I use every time I add a new page or post to customize it. They are simply gone. Is this part of the update and they are now located somewhere else or was this a glitch when I upated? Please advise. Not stoked right now. Thank you.
Hello Chris – thanks for using our theme!
Could you please double check that you have also updated the required plugins, especially the Osmosis extension? There is no issue to verify if you have properly updated Osmosis. However, Osmosis v 4.0 is a major theme release so be sure to update the required plugins to avoid any compatibility issues – https://greatives.eu/archives/top-seller-osmosis-v-4-0-is-out-40-off/
Best Regards.
That worked. I didn’t notice that the Osmosis plugin did not also update. Thanks guys, one of the best themes out there.
Cheers
