205 comments found.
Hi – just recently purchased the WP Cast Them and get it fully setup with all demo content on our test / dev area site. But so far have been entirely unable to figure out how to setup Podcasts & Series all based on my client’s SimpleCast streams. Please help! Thanks. 
answered in helpdesk regards
Pre-purchased questions,
1. What is the difference between series and category?
2. Can I insert google adsense between the post lists (both category and series)? Likewise in the playlist and author page.
3. Can I change the icon? For example the icon eye (assuming the icon eye is the number of play, becomes another icon?)
4. Can I add podcast duration information?
5. On the demo, I can’t click love? Can you immediately give love by clicking the love icon in the top right corner?
6. In the demo, when I play, the number next to the eye icon doesn’t increase?
7. Is this theme compatible with bbPress and buddypress ?
For your information, I use the seriously simple podcasting plugin, am I just enough to enter my podcast in seriously simple podcasting without the need to enter the link on the media player?
Thank you very much for your attention.
Hi! 1) is a parallel taxonomy that can be displayed in archives of cards. Let’s say you have a list of podcasts from multiple authors and they all talk about multiple topics. You make a serie, and it can have inside all of those episodes, without them losing the specific categories.
You can have podcasts belonging to the same category within different series.
2) This would require custom coding, there is no built-in functionality for this, nor we can provide support for this integration
3) Technically yes, yet anyway requires custom coding if you mean the system icons that are part of the UI
4) Is automatic
5) top right corner is an information not a button. On hover, the button appears, much bigger and usable https://imgur.com/a/7R67Iop6) It’s calculated in backend, reload and you’ll see it change. That’s for performance conservation.
7) I have no idea, never tested
You can import any podcast with SSP, almost every customer does it and our documentation has specific chapters to explain how to correctly do this.
Best regards
Thank you very much for the answer … very nice answer
1. Nice …
2. Means I need another plugin for adsense features right. Maybe you have a plugin recommendation that supports this theme.
3. Can you help us change the icon?
4. Nice …
5. Yes, on the desktop it is clear where the love button is, but in the mobile version, the love button is inside the share button (based on demo version). Can the love button be separated from the share button as in the desktop version, so users are more interested in giving love to each podcast.
6. Ah I see … nice …
Thank you for your attention..
Hello! 2) There are literally tons of ads plugins, they all are very complex to use and have pro and cons, that’s why we decided to stay out of this subject, that’s completely up to you and we can’t help with integration. Ads plugins are a whole universe, are complex to use, and very complex.
Also, you may expect them to require some extra effor to work with ajax, and is a topic you should ask to the plugins authors in advance (just ask them, works in an ajax website?)
3) We can help changing the icons, if is a couple is no problem, if are many we need to make a code customization quotation because, well, that’s a lot of extra work that is not really part of the support service (like modding a car for instance)
5) As point 3. That’s quite a complex change too…
hi
I just bought the wpcast theme, and played around with it.
There are several problems that I face.
The play button on media player doesn’t work and the player on the homepage doesn’t have a title.
Wpcast Blocks for Gutenberg failed to install with the following error message,
Plugin installation failed.
Plugin not activated. A higher version of Wpcast Blocks for Gutenberg is needed for this theme. Please update the plugin.
Thanks a lot
Hello and thanks for your feedback. It looks like there can be some misconfiguration to fix Please make sure to check the support page of the documentation, it contains the link and instructions to contact our tech support. Please make sure to open a ticket including your website url so we can help you in detail.
Regards
I am needing help with QT SERIE. I have added an episode, made categories and assigned it to a category, added the SERIES-LARGE to my homepage builder, input the episode code, and when I do that.. the series cards disappear from my homepage. I did not see an example of how to do this in the support documentation, only an unanswered question on the forum of the same issue. Can you help?
Hello and thanks for contacting us. Did you already open your own question to the helpdesk?
Do I actually need to purchase extended support to unregister my theme’s activation number so I can use it on a different domain? That doesn’t seem right…
Absolutely not sir just write to support@qantumthemes.com and include purchase code and website url
Thanks!
Good morning sir, I see your feed working perfectly in my feed reader.
Apple and Spotify keep rejecting it 
I can only suspect that some settings are still incorrect sir.
We had our demo site indexed on Google and Apple podcast for mistake, still before the site was even public or indexed on the google serp… so there is something wrong with your RSS feed settings that need improvements.
If you need support with your settings, I’ll be happy to provide it, but I have to please ask you to renew the support license, in respect to the other customers supporting our work.
Once you have a valid support I’ll be able to help you setting up correctly your feed URL and additional fields, even though is not properly “theme support” territory, as I understand the rss feed is crucial for this theme and we have been studying the topic a lot to provide a complete knowledge on this.
The issue is anyway caused only by settings, as the theme is based on the native podcasting capabilities from WordPress. You may want to try using also the PowerPress plugin to have more options regarding this.
Looking forward for your feedback, wish you a nice day regards
sincerely it wasn’t what i expected i was disappointed, i purchase the theme but it refuse to activate, it kept showing this message:
wpcast TGM Notice Sorry, our server is not able to handle your request. You may try in a few minutes or contact our helpdesk, providing the Envato purchase code. Please contact us via HelpDesk https://wpcast.qantumthemes.xyz/manual/knowledge-base/support/
Hello, did you open a helpdesk request as explained in the same error message copied above? Our tech support can help you pretty effectively on this.
Yes i open a helpdesk request with mine purchase code
Then it’s probably answered already. if not please let me know your username in the forum, so I check what happened. Thanks!
richtechtechnologies
Thank you! Both of them have been answered about 3 hours after you open them. You can access all of your topics from this link (only you can access)
http://www.qantumthemes.com/helpdesk/forums/users/richtechtechnologies/topics/Please check you inbox, as maybe the notification are being flagged as spam or deleted straight away. You should whitelist the address admin[at]support.qantumthemes.com (of course replace [at] with @)
Regards
Hi, if I buy the theme will it be possible to have my audio streming in the player? Can I have a popup calling the streaming as in the Onair2 theme? Because I liked the Wpcast …Then I buy the Wpcast.
Hello, what’s the URL of the stream? also, in a few days there is a new theme similar to wpcast but for radio stations coming out, you can have a look at the website https://pro.radio as it has many more functionalities than wpcast for a radio, like schedule and more. Plus it works with Elementor. It should be available around the 7th of september
I’ll wait for Pro Radio! Will it be released on September 7?
We just had the OK to start selling, please make sure to be registered to the newsletter (in the Pricing page) to get the discount code. Regards
I have been testing several podcast templates, but have been unsuccessful one player that continuously plays episode after the page is exited. I see on your demo that works. Is the file you are playing hosted locally on your Wordpress app server, or is it externally hosted. my files are all externally hosted on Amazon S3. Can you show me a demo where you have an hour long externally hosted audio file on this template. Do you have refunds if it does not work for me? Also, I observed that my pages and my jw player videos would not load when I turned on the continuous play on the other templates I tested. Jw player uses java script.
Hello and thanks for your request. You can host the files anywhere and also import them using the PowerPress plugin from any external podcasting server, like Blubrry or similar. I see no problems from Amazon S3.
Also, we provide a 100% money back warranty within 14 days form the purchase, so you can feel safe in trying it without any risk.
If you need help with the setup, our helpdesk is at your disposal every day, with a response time of 12 hours maximum, 5 average
http://www.qantumthemes.com/helpdesk/Hello Support,
I really love the WPCast theme and have been enjoying it for a while without any big problems.
Until recently, just when my support subscription ended and the latest WP update came out.
Because i can’t post a question on your support forum. I will do it here, because i feel this problem should be fixed without me paying for an extra support term.
Since the new WP update suddenly i can’t list my podcast timestamps (the podcast tracklist) in my back-end (in the post) i can still see one row, which i can fill in, but as soon as i try to add another row for more timestamps this simply doesn’t work anymore. I can click whatever i want, but nothing happens. No new row / box appears.
I also noticed that when i try to add artwork to my podcast feed (Powerpress) in the same post. And i click the upload artwork button. Also nothing happens, so i think this is related to each other.
I really hope you can help me out here with solving this.
Kind regards, Kono.
Oh and yes i have already updated the theme to it’s latest version.
No problem, we are helping everybody with the updates for wp 5.5 because is a big change. Our theme and plugins are all up to date and compatible with this Wordpress version.
You need to make sure your plugins are updated too.
HOW TO UPDATE THE PLUGINS:
1. Go to Appearance > WpCast activation
2. Click “Go to WpCast Plugins” from this page
3. Update the ‘TTG Theme Core Plugin”
if other plugins are required, please proceed with all of them.
If you experience any issue during the process or require more help please let me know.
Thank you for your fast reply!
As soon as i “2. Click “Go to WpCast Plugins” from this page”.
I’m receiving this message: Sorry, you are not allowed to access this page.
Strange since i’m logged in as the admin. Can you tell me what to do from here?
Kind regards, Kono
Can you please email us to support@qantumthemes.com and provide site URL, user and password, and the purchase code please?
Thanks! Just emailed you. ♥️
All done and fixed sir, you have an email with more details, regards
Thank u very much for your Excellent support!
Thanks to you, have a nice evening Sir
Hello, the theme is asking for ttg core plugin 2.1.1… the download file has only 2.1.0
Hello, the actual version for WordPress 5.5 is
Version: 2.1.3
Please update the theme and the plugins.
HOW TO UPDATE THE PLUGINS:
1. Go to Appearance > WpCast activation
2. Click “Go to WpCast Plugins”
3. Update the plugins in the list
That should solve. If you still need help please let me know
regards
Thank you had tried that but the theme is installed on a subsite of a multisite install and not multisite activated… following that route always makes the updates fail. I don’t understand why you provide a download to the theme without the required plugin version
The plugins are downloadable from our repository and from WordPress repository because this allows us to provide instant updates and block piracy. If we don’t do like this any minimum update can take 2 days and also it would be useless to work, because the customer would have easy way to download and install pirates copies sold through Chinese unauthorized resellers.
Anyway, you are free to install unlimited copies on subfolders, subdomain a and local test installations.
Please send us your access with the purchase code to support@qantumthemes.com so we can verify the issue and solve it immediately.
Thanks
I have it just enabled on one subsite and i know how envato works in general in that regards. I just expect that when i download a theme update it the plugins that come with it are the ones that are required.
Well, every theme is different sir. Some popular themes even download a completely different theme and set of plugins once the purchase code is actived. I would like to know please if you want assistance with the installation still or not. We have more than 10 thousands active installations of our themes by now so the system is well ran in and working smoothly, allowing fast interventions and update delivery when a hot fix is needed, like for wp 5.5
So if you need help please send us the mentioned information so I can check the status of the site and help with that, or please confirm if is all solved.
Once you install the theme the first time, the plugins are all available in your server, and you can also easily clone the installation using cPanel ir any plugin, or download a local copy.
You see the purchased badge next to my name, i have also emailed my purchase code… i bought this theme legitimately 4 days ago… when i go update it for the first time it refuses to activate it’s core plugin because the version you include in the download file does not match the one required for the theme. That’s all i have to say! Now regarding your issues with “china” thats why you have an activation system provided by envato. All i want is that a product i bought works properly and not be faced with version issues before i even go live with it. The change log inside the plugin is stuck somewhere in 2018 so of course i come and complain here. Have a great day
Hello sir, the issue has been already identified, you have the solution in your email.
Is just a matter of plugin updates. You have an old plugin version that is not compatible with wordPress 5.5
The solution is the same that was explained in the first post.
Your current plugin version:
Theme Core Version 1.3.1
While you need version 2.1.3
Regards
Please remove the link to my website from this public treat!! I have plugin version 2.1.0 Your changelog is outdated!!! Why are you posting links to my website here??
Well is a public website and it didn’t look like a problem sir but it was removed.
I have been through all of your support topics and am unable to post a support ticket on your site. I have followed all the instructions for uploading the theme and child theme correctly. All server items are cleared and compatible. I am unable to upload the demo content from your main theme or child theme. Do we know why?
Hello, please send us your purchase code to support@qantumthemes.com
The Purchase code takes some hours before being sent to our Helpdesk, so if you just did it, it may take a while, but we can try to force the update immediately.
Your user has a valid and active access to the wpcast helpdesk sir. Please open your tickets at this page
http://www.qantumthemes.com/helpdesk/forums/forum/wpcast-wordpress-theme/Post page does not work since update. No buttons work at all.
Please update the theme and the plugins.
HOW TO UPDATE THE PLUGINS:
1. Go to Appearance > [your theme] activation2. Click “Go to [your theme] Plugins”
3. Update the plugins in the list regards
I updated all plugins – I also updated the theme—same issue
Got it!!!! Thank you—had to update and refresh
Perfect, glad it worked! Regards
When it says only apple itune and google players, does that mean we can’t have something to connect to spotify?
Hello, what is exactly that you mean as “something to connect to spotify” ?
Hi, Would like to find out if you support IONO fm see sample embed its has ads and the sticky player strips it out <iframe src=”https://iframe.iono.fm/e/885327?quality=low&accent=AD0E0E&layout=square” width=”300” height=”300” frameborder=”0”></iframe>
Hello sir, the support doesn’t include fixes with the compatibility of third party applications, services or plugins. If yo uneed tecnical help with implementation of external resources, valuable developers are available on the Envato Studio.
Kind Regards
can i embed live from spreaker streaming live ?
Hi, I was not aware Spreaker had now live streams, but it looks like it works, if you get the right source URL
It looks like you can get a link like this: https://d2a481t1usahi0.cloudfront.net/live/7379669.mp3The theme had a recent update that accepts an external URL, so technically you can do that.
I really need some customizations tips… how can I proceed? If is possible by this comments:
1: Is there a way to the sticky player only appear when the user clicks “play” in an episode?
2: Is there a way to deactivate the playlist function of the sticky player, as I have premium shows that is available only for some users (and the player plays all episodes)
3: is there a way to insert a customized button in any post listing where user clicks it and the episode plays? something like the play icon that already exists… is there a simple “onClick” function for that?
Thank you
Good morning sir, I’m very sorry but your support license is expired, you’ll need to renew the service and contact us via helpdesk please.
More info are available at this page: https://wpcast.qantumthemes.xyz/manual/knowledge-base/support/regards
Yes, I can do that, but can you at least tell me if my request is possible? I mean, will you guide me through that? Because will not be nice to buy support and then receive an answer like “the support does not include customization” lol
About your requests 1) There is no built-in function for this but I think is a good point for a new feature that can be added 2) that’s possible with a css customization that we can provide 3) Yes you can, we can give you the code to make a play button easily to play the track you give it, with custom title, author, mp3 and thumbnail. We can eventually also add a Page Builder new shortcode for you if you ask through the support.
Regards
Suggestion: implement inifite scroll option in theme.. I tried installing a third party plugin but was to difficult to make it work
Thanks for your kind suggestion, is indeed a good feature on which we will work asap. Regards
Is there a way to deactivate podcast tags in feed? Because i am using Spreaker Feed and google podcasts are crawling the blog feed and now i have double podcasts showing in the external platforms like google podcasts. Thank you
Hello! You can use PowerPress to edit the RSS feed. The theme is based on the default WordPress podcasting features. Anyway, I’m not very sure this is the caused of your problem: we had many podcasting websites correctly indexed on google and apple podcast with the default structure. Are you very very sure that maybe is not the same podcast appearing twice because is indexed under different “archives” like category and tags? This may be also caused if, maybe, you changed the permalink structure, and the same podcast can have been indesxed with different permalinks.
Hi, thanks for the answer, I know you are not required to answer this kind of inquiry here, and for that I thank you. And yes, the problem is the main feed of my wp website beeing indexed by google and others. My podcast feed is external (from spreaker) and the duplicated podcast appearing in google podcasts is getting it´s files from the wp installation feed. Maybe this is good suggestion for the theme: a toggle “I am using an external platform to host my podcast and feed” and than the feed generated by wordpress would not include the podcast enclosures. Just an idea.
Aaaah I understand now, so you mean that actually you are indexing BOTH the feed from Spreaker and the one from the website! I thought you were having indexed double the same podcast of your website, sorry for the misunderstanding.
As your issue is understandable, I tried to do some search for you, and found out that some SEO plugins (YOAST in the specific) can add a tag to the RSS feed that prevents its indexing in the external directory. Please have a look here, it seems a solution for you (while it was a problem for this guy of the discussion
It seems that this was fixed in Yoast and the solution (or problem for others) is not happening anymore). I will keep trying to solve this. Thank you.
Actually, you may want to have a look at the SSP settings and maybe ask their support as it can have some built-in feature for this. As an alternative, you can hard-block the bots access to the feed by using a blocking directive in your robots.txt file, but make sure to block only the feed URL or this can deindex your website.
Regards
Hello, I already bought the theme and I am installing and configuring everything. The only query is: how can I add an ad rotator to your theme. I use AdRotate. The problem is that it does not allow me to add the banners with advertisements in the theme. Thanks for your help.
Hello, I’m very sorry but the compatibility with third party plugins is not part of our support (as per global Themeforest support policy). I would suggest contacting the authors of the plugin and mentioning that your website uses ajax page loading, that is an important detail for the implementation. If required, you can disable ajax plugin in the Plugins list. Of course, the music will stop when navigating the website.
RegardsHow can I set up the playlist on the player? and how can I set up my streaming on the player? Thanks in advance.
Hello sir, I’m sorry for your waiting but actually you can get a much faster support if you actually use the helpdesk instead of this chat.
Please find the access here https://wpcast.qantumthemes.xyz/manual/knowledge-base/support/About your question, as you mention a stream and his theme doesn’ thave native streaming support as is not a radio theme, you may better open a ticket on our helpdesk, where you will receive assistance directly from the developers.
Regards
