670 comments found.
I have an issue with the updates of Eagle Booking & Eagle Core Plugins. When im trying to update them, i recieve this error:
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello,
probably this is a server issue. Are you able it install any new plugin?
If no then it may mean that there’s not enough storage space on your host for WordPress to be able to unzip the content of the zip.
Please get in touch with your hosting provider and let them know about the error message.
If the problem persists then please open a support ticket and provide us your website details so that we can take a closer look.
Best Regards,
Eagle Themes
I have no server issue, i can update or install other plugins normally! Im wondering if there is a way to manually upload the latest version of Eagle Booking & Eagle Core!
Ok i don’t know how, but problem solved! After a lot of tries both plugins successfully updated! Thank you for the quick response!
Hello, i want to ask if Stripe payment method is SCA (Strong Customer Authentication) ready?
Hello,
thank you for your interest in our theme.
Yes, Stripe is SCA ready. We are using the Payment Intents API, the only one that is SCA ready, as is described here https://stripe.com/docs/payments/payment-intents
Best Regards,
Eagle Themes
Hello I am interrested in your theme/system, I have some question before purchasing 1 can the booking form be modified ie if I want to add flight number etc? 2 can the booking email confirmation be modified? 3 can new booking be sync with a crm? 4 can we accept deposit such as a % of the total amount due? Many thanks
Hello,
first of all, thank you for your interest in our theme.
1. No this is not possible. We don’t have a form builder because if we add one then our booking plugin will not be anymore multilanguage ready as the dynamic fields can’t be translated. Instead of creating a new field, you can rename/translate an existing one to whatever you want.
2. The email template can be modified only by overriding the specific template using the child theme.
3. No
4. Yes this is possible.
Best Regards,
Eagle Themes
Thank you for the info one more question is it possible to have Additional Services per person so if out 2 guests only 1 want the additional service can this be set up?
Additional service prices can be set per room or per gusts (based on the room’s guests). However, you can achieve what you are looking for by creating multiple additional services and let the customer select the right number of guests.
Best Regards,
Eagle Themes
can I use SMS or WhatsApp notification for booking conformation? can customer login with google account ?
No, you can’t do that.
Best Regards,
Eagle Themes
indian rupee supported or not ?
Hello,
yes, you can change the currency to Indian rupee.
Best Regards,
Eagle Themes
Hello,
can the Paystack Payment gateway plugin be incorporated into this theme? I need to know this before i make a purchase
Hello,
Paystack is not available at this stage.
Best Regards,
Eagle Themes
Hi, thank you for such a beautifully designed theme. We are using the theme to advertise a single / entire property which we have been able to do so, however we had been hoping to show the current availability around other website pages.
Please can you advise if we are able to incorporate the booking availability calendar for the room / property around other pages so people can check availability prior to using the booking button?
many thanks
Hello,
if you mean the room availability calendar that is located inside each room details page then unfortunately what you are looking for is not possible.
The availability calendar contains details of the room like the room ID and it can’t be used out of the room details page.
Best Regards,
Eagle Themes
HI is it posible to set up a room price for different dates??
Hello,
Yes, you can do so by using exceptions.
Eagle Booking > Exceptions
For any further questions please use the support tab.
Best Regards,
Eagle Themes
With translations, how do you get the short description to display on the rooms page? Even when translating the meta description, it doesn’t work. It seems adding “services” doesn’t work either.
I’ve looked at the demo, and there aren’t translations to see if it even works.
Hello,
everything works as it should. Rooms and services can be translated like the normal WordPress pages and posts. You have to create rooms and services for each language.
For more details, you have to refer to the documentation of your multilanguage plugin.
To get any further help please renew your support and open a support ticket over our support center.
The comment section is used only for pre-sale questions.
Best Regards,
Eagle Themes
Each page has a customizable “page title background”. Since the “Rooms List” page does not appear in in the Pages section in dashboard, how can the title background be changed? Thank you
To get any further help please renew your support and open a support ticket over our support center.
The comment section is used only for pre-sale questions.
Best Regards,
Eagle Themes
Hi, I bought the theme in 2019, but only now I installed it. I only have 3 rooms and the grid shows 5. My support has expired. How can I change the grid from 5 to 3? Thank you
Hello,
the mentioned element requires at least 5 rooms.
If you have less than 5 rooms then use the “Rooms” element as is shown here https://preview.eagle-themes.com/zante/home-page-3/
Edit your page by using WPBakery Page Builder and replace the element “Rooms Grid” with the “Rooms”
If you want any further help please renew your support and open a support ticket using the support tab.
Best Regards,
Eagle Themes
Great, Thank you ! 
Some presales questions:
1. is the external booking integration i.e. booking.com a 2 ay integration so that booking which is done in the hotel update also at Booking.com, Expedia.com, etc. and vice versa
2. Does this template provide Gutenberg blocks so it would be possible to work entirely without wp-bakery?
3. can the availability calendar be displayed also in the frontend so that visitors can see which dates might be still available for what room?
4. is the synchronization working when each room category has more than one room. i.e. you have 10 single bedrooms, 4 double bed rooms
Hello,
1,4. Our built-in booking system can’t be synced with any external booking system like Booking.com
2. No it doesn’t.
3. There is an availability calendar on the room details page https://preview.eagle-themes.com/zante/rooms/deluxe-room/
Best Regards,
Eagle Themes
Sad to hear that as you have defintiely the most beautiful look, but our customers usually connect online via those mentioned services and there it is a must have to synchronize as described. Unfortunately it looks like only MotoPress is the only option. I wished you could simply integrate this features into your System too and GNU GPL actually would make it possible. Please consider it!
Hello,
I’m very interested in your theme but I was wondering if I could use Mollie as my payement provider in this theme?
Hello,
the supported payment gateways at this stage are: PayPal, Stripe, 2checkout, and PayU (India).
Best Regards,
Eagle Themes
Hello, I am interested in buy this template, but I want to know what happen if I don’t wanna use the booking engine included, because I have an external service for that. It is possible?
Hello,
first of all, thank you for your interest in our theme.
Yes, you can use your external booking system if you want.
Moreover, you can connect the search forms of our theme with your external system if it supports data retrieval via the GET (URL) method.
If you have any further questions you can open a pre-sale ticket by using the support tab.
Best Regards,
Eagle Themes
I wanted to purchase this theme, but going by the comments, it appears the developers developed a theme which after purchasing, you wont install the required plugins until you contact them to do it for you.
I’m sorry but where did you read that?
We have detailed documentation step by step about how to install the theme and the included plugins. Also, we have a video installation guide at the bottom of the page.
https://docs.eagle-themes.com/kb/zante/theme-installation/Of course, if you faced any problem we are to help you.
Best Regards,
Eagle Themes
Hi im interested in buying your theme for my hotel, im wondering if you can let me know how the Blocked Dates feature works?
Hello,
thank you for your interest in our theme.
You can block a specific date range by using Exceptions. By assigning the exception to the room, the room will be marked as not available for the selected dates.
For more details please refer to our documentation https://docs.eagle-booking.com/kb/exception/
Best Regards, Eagle Themes
Thank you , can i block all room categories?
I’m not sure what you mean by categories. Rooms have not categories.
You can create one Block Exception like 01/12/2020 to 31/12/2020 and assign it to multiple rooms. So that means you don’t have to create an exception for each room.
Best Regards,
Eagle Themes
Hello, im interested in your Theme, but i got a question. Is it possible to synchronize the Calender from the Theme with other Booking Platform Calenders like AIRBNB or Booking or something so it wont come to double booking at the same time?
Hello,
thank you for your interest in our theme.
Syncing our built-in booking system with any external booking system is not possible.
Best Regards, Eagle Themes
Thanks for your answer. So its not possible to sync the Calenders with iCal or something?
No, we don’t support iCal at this stage.
You can integrate our Booking Plugin with Airbnb or any other booking provider but you can’t sync any external booking system with our built-in one. The booking details will be passed to Airbnb via URL and the booking process will be done through their system.
Actually, no-one can provide you a 100% reliable synchronization between your site and Airbnb because this is not provided by their API.
Best Regards,
Eagle Themes
Hello. Sorry that my support already expired, but the WPBakery had prompted for an update, may i know how to update this? because it requires me to log in to update it. Kindly advise and help…...or do i need to renew the support first? Thanks!
Hello Support, as for the WPBakery, do i need to purchase a license for this wordpress? its been asking me to update the plugin. kindly advise. thanks.
Hello,
no, you don’t have to purchase any license.
Update our theme to the latest version and you will be able to update all the updated plugin.
For more details please ref to our documentation https://docs.eagle-themes.com/kb/zante/update-theme-and-plugins/
Best Regards,
Eagle Themes
Thanks Support! Greatly appreciate!
Hi Support, after i have did the latest theme updates, WPBakery still have to update seperately?
WPBakery Page Builder You have version 6.0.5 installed. Update to 6.4.1. View version 6.4.1 details. Compatibility with WordPress 5.5.3: unknown
kindly advise. Thanks again!
Please follow the instructions https://docs.eagle-themes.com/kb/zante/update-theme-and-plugins/#updating-the-required-plugins
Thanks a lot. Greatly appreciate. Finally successfully updated!
Hello! I have a question to you before i decide to buy.
I’m from Colombia and i will need that my customers can pay with their reserve with credit card and debit card. We are using PayU Latam to receive payments using links, but how we could connect PayU with our website using your Theme? or also using a PSE button to the debitcard payments. I can see that the theme includes PayPal and Stripe but like i’m saying, we will need an additional option so our costumers can pay using PSE or some platform with PayU Latam. Thanks.
Hello,
first of all, thank you for your interest in our theme.
The supported payment gateways at this stage are: PayPal, Stripe, 2checkout, and PayU India. 2Checkout is available in Colombia https://www.2checkout.com/global-payments/
I don’t know what is the difference between PayU India and PayU Latam but it seems that they are using separate API to receive payments. Unfortunately, PayU Latam doesn’t have any documentation about how to integrate their payment system and they don’t offer a sandbox account to test the payment process.
Best Regards,
Eagle Themes
hi where can i see the new feature availability calendar in backend after updating the theme?
Hello,
make sure that you using the latest version of the Eagle Booking plugin.
After that navigate: Eagle Bookings > Bookings > Bookings View > Calendar
For any further questions please use the support tab.
Best Regards,
Eagle Themes
