304 comments found.
Hello, we’re using your theme with woocommerce for our products but the products descriptions are not mobile friendly. Is this an issue with the woocommerce plugin or a setting on the theme? I know the theme itself is responsive and mobile friendly but hasn’t defaulted on the product descriptions. www.totsworld.org
www.totsworld.org/shop is the actually link
Hello and thanks for asking. Please contact support, they will help.
Hi how to activate style Switcher and showing on landing page
Hello and thanks for asking. Your support email has been replied.
I can’t update to the latest version of the theme. It says it’s Update package not available. This means almost all images are gone and most plugins no longer work. Who can assist me?
Hello and thanks for asking. Please contact support, they should help.
Hello, is it possible for a staff members info and picture be in the modal instead of just their picture? If so what can I edit to make this change?
Hello and thanks for asking. I’m sorry, it’s a bit hard to guess what you’re referring to. Maybe you have a sceenshot showing the required changes to be done?
Sure, if I am adding team members on the our team page, when you click the camera icon instead of just seeing the picture I wanted to be able to see the blurb about that user from their page and their picture next to it.
https://snipboard.io/U6qTDE.jpgI’m sorry, but this doesn’t work the way you need. You can select an option to forward the user to the staff detailed page, upon clicking on the photo, where they can ready about the team member.
Hi Please check the site – https://tinyurl.com/ybkx5jbu. Theme is throwing error
Please contact support, they will help.
Sure reached contant support , waiting for the respons. Thanks
Yes, your email has been replied.
Esta es la segunda vez que escribo. No me aparece el editor cws y no puedo editar post. Envié un ticket y no me habéis respondido.
Hello, your email has been replied, please check your spam filter.
Hola, me respondisteis, os contesté y ya no obtuve más respuestas.
Hello, all your emails have been replied. Please check your spam filter.
El único correo vuestro que tengo es el que me decíais esto: “Hello and thanks for asking.
Unfortunately Eelementor has not been tested with this theme, sorry. So, it might not properly work with it. Please use CWS Builder instead. “
Y yo os respondí que no me aparece vuestro editor. No hay más correos.
Hello, you can find it here: https://prnt.sc/s78tgy
No. No aparece. https://pasteboard.co/J5SghbT.png
The builder is available for pages only, posts should be edited with Gutenberg editor.
hey ’ do you have this template in rtl ??
Hello and thanks for asking. This theme supports RTL, however there’s no demo to check.
Hello, is there an easy way to fix this ?
Warning: Declaration of kiddy_Walker_Nav_Menu::walk($items, $depth) should be compatible with Walker::walk($elements, $max_depth, ...$args) in /home/users/familyworld/public_html/wp-content/themes/kiddy/functions.php on line 0
2nd question : After updating to newest Kiddy theme the whole site crashes, is the the theme compatible with newest WP version?
Hello and thanks for asking. After updating this theme you should updated the bundled plugins as well. In this case the site will be fine.
and what if: WP – updated theme – updated plugins updated
and after all above theme does not load stylesheets, content works only header? THe same problem is on main theme and on child theme.
Please email support, they will help.
The demo link isn’t working. Can it be fixed? I want to propose using this theme to my client but need to show her a demo.
Hello, thanks for writing in. Please check now, it should be working fine.
Hello. I want to use this template to create a website with a mixture of Japanese and English text. Is this possible? Would I need to write it in English and use the translation tool? Thanks in advance!
Hello and thanks for asking. This theme can be easily translated into any language you wish. Just use Loco Translate plugin, it will help you translate all theme-related strings.
Thanks for your reply! Sorry if I wasn’t clear. I meant, rather than translation, can I write in Japanese and English myself? As in, produce my own text in both languages and it show on the pages without issues. Cheers!
Yes, WPML plugin should help, however it’s not free.
Hi. I can’t import demo. you can see error image https://i.hizliresim.com/WorAV4.jpg
Hello, thanks for asking. Please give it a try once again, should be fine now.
hello! Nice theme!!! Is it possible to change the menu logo box? or delete it?
Hello and thanks for asking. Yes, you can do that.
How?? I can’t find it… 
Please email support, they will help.
I have extended my support and sent an email on the 17th with no reply! Theme is broken and my client now has nothing on their site and is threatening to leave me. Can you please get back to me!!!!!!!!!! I paid $40+ for support!!
The 16th actually!!!
Hello and thanks for asking. Your email has been replied.
Purchased yesterday on fresh install of WordPress. Revolution slider 6.1.4 came with install. There is a known issue of not being able to save slides. You get ajax error. The change log on Revolution Slider website says issue was fixed with the 6.1.5 update which forces me to spend more money. Do you plan to correct this because I am unable to edit slides and when I purchased I expected to be able to edit slides without paying more money.
I stand corrected it was old info I was looking at. It not a 6.1.4 issue. I did resolve it was host related issue. I apologize for the miscommunication.
Hello, glad you got this resolved. Please contact support for resolving any further issues.
Hi. I am waiting a reply from your support team after contacting them afew days ago about an error message on your theme. My client is geting angry at the delay. Could you let me know when I can expect an answer please? Thanks.
May be replied answer stuck in your spam folder? Send us support request again
I have found it – and I apologise for not thinking to check there first. I have replied to the ticket with my login details. Thank you for your prompt help 
Hello Jane, thanks for your email. It has been replied.
Hello.
I want to buy this theme but i have few questions.
1. What page builder does this theme use? 2. Does it have SEO ready? 3. Can I change all the things on a page? 4. If I need help with the code. Do you know how to help me?
Thank you
Hello. Thanks for your interest. We have our own pagebuilder. It possible old style but fully functional. You can import demo in few minutes with documentation or YouTube tutorial. You can change all pages, menu, fonts, colors etc. Help with code or other thing – welcome to support. Basic SEO is ready. Good Day!
I want to replace the bees on the banner with the plane and mascot you’ll see in my logo on my site. www.totsworld.org. How can I do this? I’d have to cut the mad from my logo in PNG format most probably and then how do I add it in place of the bees?
Hello, this can be done with custom CSS code. Please email support, they will help.
What is the email address for support. I’ve emailed the support email you provided in other comments but no reply?
support [at] cwsthemes.com
On my pages there is a green banner now where the background was with the bunny etc, how can do I add that back in? www.totsworld.org
Hello and thanks for asking. This option will help: https://prnt.sc/q64i01
Solved the issue. Thanks
You’re welcome.
why my shop page layout not working properly https://www.eek.com.hk/toy-shop/
buy thistheme from Envato Elemets. how to update it.
Hello, this theme has been removed from Envato Elements, sorry. You have to purchase it to get theme updates or support.
Hello, when i edit any page using CWS builder, the page edited become completely empty! need your help, please
Hello and thanks for asking. Your support email has been replied. Please check it and let me know. A solution has already been sent.
i check my mail, but ii can see the reply. i check the spam folder too. can u help me, please?
Hello, sure. Here’s the contents of the solution sent: Hello and thanks for asking.
I’ve deactivated this plugin and the issue is fixed now: Duplica pagina
Please check your site and let me know, should be fine now.
Have a great day.
excuse me. after your message i’ve tried to modify home page, after update now home page is empty! the issue is fixed?
excuse me, all ok!
Ok, great.
