3572 comments found.
“The support is amazing.. quite fast to respond and even though my request is not part of their support e.g. theme customization and google query tag.. still… Arlind extended his support and helped me out.. what a fantastic support! ALL 5 STARS!!”
⭐⭐⭐⭐⭐ Aurum received a 5 star rating from Createneon for Customer Support.
Are you using Aurum too? Don’t forget to rate it.
Hello, I am interested in your template, but I would like to know if your template does this, that in the product pages, the photos of the products adapt the size of the horizontal and vertical ones, it is to show painting boxes, that is Masonry Layout .
a greeting Thank you so much
Hi rafola,
Thanks for your interest in our theme.
Yes, our theme supports this, anyway if you have a question or a problem after you purchase your theme you can always write a ticket on our dedicated support center and the support team will assist you.
Have a nice day!
Kind regards,
Ylli
Hi, I want to use the theme in a different domain. I am doing this because my client wants to change domain. Even though I deleted the website on the other domain, the theme does not work on the new domain. How can I enter the purchase code?
Hi appdevtr33,
I saw that you send us an email too. I have replied to your email and we can continue conversation there 
Kind regards,
Ylli
Hi, Is it possible in your theme to add an additional button before or after “add to cart” button?
Hi VladasJo,
Through theme options it is not possible but if you want to modify the theme then you’re free to add and customize the theme however you want.
Kind Regards,
Art from Laborator
Support is unresponsive. Just be aware of that if you think you will need any help. I have opened several tickets with no responses. If you need support that will respond to you in a timely manner choose another theme
Hi axelivy,
You created your ticket on weekend and that’s why you haven’t’ received a reply. We will reply to your ticket now.
You can expect a response within 24 – 48 hours Monday to Friday 9am – 1pm CET, but we usually reply within 24 hours.
Questions will be answered in the order received.
Kind regards,
Ylli
Hi,
how I can set up the shop page? At my local demo installation there are 3 producst per row. How and where I can change it to 4 like your demo: https://themes.laborator.co/aurum/fashion/shop/ or the other possible like: https://themes.laborator.co/aurum/fashion/shop/?show-shop-categories=true
Thanks Markus
Hi Markus,
To change the layout of the shop in the WordPress admin dashboard go to Appearance > Customize > WooCommerce > Product Catalog and from there you can select how many products to show or if you want to show the categories also, see screenshot:
Kind Regards,
Art from Laborator
hi. I installed the theme and install the plugins but it gives me the error that plugin already exists and the new update version is also not working
Hi mehwish2307,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Hey,
I am wondering why no product quantities are shown with the aurum theme. I enabled it in the woocommerce settings to always show the quantity. I enabled also to show all meta information in the themes option.
Why are the quantities not shown?
Thanks and Regards
Sorry, it was my fold – no issue on your side!
Happy to hear that
Have a nice day!
Kind regards,
Ylli
Hi, I have this error on checkout page (latest WP version 5.5.1) :
Deprecated: WC_Legacy_Cart::coupons_enabled is deprecated since version 2.5.0! Use wc_coupons_enabled instead. in /home/laborator/public_html/themes/aurum/fashion/wp-includes/functions.php on line 4773
Could you tell me how to resolve that?
Thanks in advance.
Hi Anatole92,
Please make sure that you are using the latest Aurum update because it supports WooCommerce 4.6 too.
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
I have the latest version. Ok, I’ve just opened a ticket for that. Thank you!
Un’altra domnda. Come faccio a cambiare la lingua dei testi nella pagina carrello per esempio? Sono italiano e tutti i testi sono in inglese. grazie
Hi MSStudio12,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Buongiorno, vedo dai commenti precedenti che i problemi di salvataggio nella configurazione del tema sono dovuti agli aggiornamenti. Ho attualmente la versione 3.6, vedo disponibile da vostri link la 3.7, ma non riesco a trovarla ed installarla. Mi serve aiuto.
Grazie
Hi MSStudio12,
The easiest way to update your theme is if you use Envato Market plugin (screenshot). When you connect Envato Market plugin you will see theme update prompt on the Updates tab of your Wordpress site.
After you update the theme, there is a chance that we also updated some of the plugins that we offer. To update those plugins to the latest version that we support, just go to Appearance > Install Plugins.
Kind regards,
Ylli
Buongiorno, ho effettuato tutti gli aggiornamenti. Il tema e tutti i plugin, ma comunque non riesco a modificare le opzioni tema. Come posso fare?
Hi MSStudio12,
Please click the “Save Changes” button on the top and see if it works for you. If yes, then I think that the only bottom button is not working for you. We will release a new theme update very soon that will fix this problem.
Have a nice day!
Kind regards,
Ylli
Purtroppo non funziona nemmeno quello in alto, spero esca il nuovo aggiornamento a breve, in quanto dovrei fare tutte queste modifiche. Grazie
In più, non sono selezionabili le voci del menu a tendina, spostare le icone social, non funziona proprio il pannello
Hi MSStudio12,
Oh, then this should a problem on your end only.
Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Is it possible to set a different font size for main menu vs submenu? I could only change the main menu font size using this:
header.site-header ul.div li a , header.site-header ul.nav li a { font-size: 17px }
Hi WoofK,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
P.S: We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
Hi again,
Add this CSS to the Custom CSS area:
header.site-header ul.div li ul a, header.site-header ul.nav li ul li a {
font-size: 13px;
}
P.S: We don’t handle support from the email or theme comments section, so if you need theme support next time please just write a ticket on our external support system and the support team will assist.
Kind Regards,
Art from Laborator
I am trying to get the individual dropdown menu items to align to the left, and with some css text alignment this almost works, but I see the menu items briefly switch back to center alignment when I stop hovering with the mouse, before disappearing. Is there an easy way to left align the menu dropdown items?
Hi Ellenmeijer2,
Comments section is used only for pre-sale questions. Please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
Ylli
Hi! Your theme is compatible with YITH Infinite Scrolling but is your theme compatible with the PREMIUM version of this extension? Thanks!
Hi khouya,
We have not tried the Premium plugin but you can contact the plugin author so they can tell you exactly if it supports our theme or not. Thanks!
Kind regards,
—Ylli
I was pretty sure you would do this answer > <
I have an other question. Can you tell me the main differences between the Aurum Bookshop and the Kalium Bookstore please?
We are currently using Aurum Bookshop and we are thinking of switching to kalium’s one.
Thanks!
Hi khouya,
Kalium offers a more modern Bookstore demo, it has more shop theme options, it is faster, and also it offers the author attributes.
Cheers!
Ylli
Ok thank you!
Nice to hear that
Best regards,
Ylli
Just for your information, about YITH Infinite Scrolling PREMIUM, the response of YITH Support :
“the problem is due to your theme, for some reason it seems force the option to a fixed value. I enabled WordPress Twenty theme and the problem disappears.”
Do you think this is something that will be fix in further update ?
Thanks!
Hi khouya,
Comment section of the theme is used only for pre-sale questions. If you need our support you can write a ticket on our dedicated support center and we can check this problem together
Thanks for your understanding!
Kind regards,
Ylli
I’m not asking for any support. I’m asking you if you plan to make your template compatible with YITH Infinite Scrolling PREMIUM.
Hello Team, I’m having trouble with my product image colour profiles. I’m exporting RGB for web display, and the when uploading, and for the main product image – the colours are fine. But when I hover and ‘zoom’ on the products, it seems to be switching colour profiles perhaps back to the original ProPhoto Colour Profile?
Hi YouGotPowelled,
Sorry but this is not a theme related question but a Wordpress one. Please read those articles:
- How To Fix Image Saturation and Color Loss in WordPress
- How to Fix the Image Desaturation Issue in WordPress with Photoshop
I think that you will find the answer to why this happening and how you can fix this.
Kind regards,
—Ylli
Hello, i have aurum, now i setting my shop and i see in the inspectater that the styling of the woocommerce cart is not there. The cart doesn’t look Nice. How does i het this right? Greetings john
Hi John,
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” and “Supported” badge.
Also, the comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
Elementor Compatible?
Hi prdigital,
Our theme demos are created with the WPBakery Page Builder but we support Elementor plugin too, but some of the theme widgets which are built for WPBakery are not implemented in Elementor.
Kind Regards,
Art from Laborator
ok thanks!
Happy to hear that
Cheers!
Art
I renewed support but it won’t let me open a topic. It’s urgent.
Hi Cristian,
Please use one of the methods below: https://d.pr/v/cGTx
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Kind regards,
—Ylli
I have not problem to post the ticket. I buy a new code support but not work
Hi cristiandellavedova,
I can see you have posted a ticket in our support system and Ylli has already replied there, you can continue the conversation there.
Kind Regards,
Art from Laborator
Hi, I am having issue modifying theme options… Help please…. Save Button not responding
Hi Moshazz,
Please update your theme to the latest version (read more).
Have a nice day!
P.S: Comment section of the theme is used only for pre-sale questions. If you need our support in the future please write a ticket on our dedicated support center and the support team will assist you.
Kind regards,
—Ylli
thank you for your quick response… fixed now
Happy to hear that
Kind regards,
—Ylli
a found another problem. in cart page when you try to add in quantity (for example from 1 to 2) the number change but it doesn’t apply. the price still the same, and it doesn’t apply either in checkout page. this happen in desktop and mobile
Hi erraissanwar,
You will have to click on the “Update cart” button ti see the cart updated.
P.S. I don’t see any “purchased” badge next to your username.
Kind Regards,
Art
i’m just helping a friend with his website. that’s why there is no badge
