216 comments found.
HI, great theme, pls tell me in home 2 below slider is a newsletter? Do you have newsletter in your theme? Can i use it with mailchimp for examole?
Thanks
Yes, you can use Mailchimp. Regards.
Hi, thanks basically i mean if i can use the form on demo2 below the sider because i like the design. Can i use as newsletter this form? with this design? Thanks
Yes, possible. After purchase the theme open a support ticket with the reference. Our support team will guide you.
https://support.themewinter.com/support-center/BUG in team-slider. If I set only 3 user in team slider … it’s show 4 user (1 of the is repeat)
Let us fix the issue.
Hi mrgianlucaperez,
This is not a bug the item repeated this cause the slider was looping. We added a dynamic control for items and loop.
Please update the theme from ThemeForest today we will update a new version.
For further assistance
Please open a support ticket here with site URL and admin access: https://support.themewinter.com/support-center/
Regards.
ok thank you 
Hi
I have a couple of questions,
a) How can I make a header / menu sticky? I cannot find the setting. Only header 1 is sticky, how can I do the rest?
b) Is a way not using Elementor? Elementor is really nice, but ts is not the best tool for quick production and frequent changes. I have the recommended php.ini settings but it takes ages to load.
Thank you
Hi,
a) Please follow the video for header sticky https://youtu.be/FECPJl74Rl4?t=15
b) Sorry, we have no option without Elementor. We can create shortcode for those widgets if we found more requests.
Elementor has 5+ million customers, so we are making our theme with Elementor.
Follow slow issue you can open support ticket to investigate your site and server.
Open a support ticket here with site URL and admin access: https://support.themewinter.com/support-center/
Regards
Hi,
Thank you for your reply.
I know, Elementator is quiet popular, user friendly, but not for quick edit & save / quick production.
I’ve used Elementor quiet a few times in the past, on the same server, but it wasn’t that much slow. It takes 15 seconds to load on your theme, whereas in others (on the same server) it takes 5 seconds.
Anyway, I’ll see what I’m gonna do, I may need to leave your really beautiful theme.
Thank you
Sorry to know. Those two sites has different content, plugins, images etc.
On Instive theme we are using Revolution Premium slider. You can use our simple slider instead of Revolution Slider.
Make sure you deleted all unnecessary images and plugins.
On Version 1.1.0, We optimized our Code.
We will check again in this month any code optimized issue remains.
Regards.
Thank you so much for you quick and encouraging regarding the optimization reply.
Just a quick question, where can I set the header background image, for example in services? I mean the image that is under the menu and it is background to header and breadcumbs (div banner-area banner-bgbanner-area banner-bg). For example at http://demo.themewinter.com/wp/instive/service/travel-insurance/ the image http://demo.themewinter.com/wp/instive/wp-content/uploads/2019/09/banner_bg-1.jpg
I tried at the travel insurance page settings (in the classic wp editot, not in the elementor) intro image, banner image, all settings set to yes, but it did not work.
Finally is there no a theme settings option? The only available is in the wp Appearance -> Customization (very few settings there). Is it like that, or did I do something wrong and I missed it?
Thank you
Hi gneto,
Q1. For banner settings goto Admin Dashboard => Apperence => Customize => Theme Settings => Banner Settings and follow the screenshot http://prntscr.com/vh6myl
Q2. Insurance page comes with Elementor builder so you can easily edit insurance page using Elementor builder just you need to drag and drop.
Q3. No, Nothing you missed, We add global option in Customizer. Most of the control you can see in Elementor widget see the example http://prntscr.com/vh6psq
For further assistance Please open a support ticket here with site URL and admin access: https://support.themewinter.com/support-center/
Regards
I noticed when you click on Get A Quote on the Slider that nothing happens in your demo. Is it broken or is there an addon you have to use to make it work or what? I assume it’s supposed to pop something up right?
Hi dsimms216,
In our demo we just place the button for showing you can add it your custom link or custom made popup. For popup you can see the video https://youtu.be/gdB7XcIH5Z4
Regards
Hi, i am downloading form leads but its not importing in csv or excel formate. How it would be in excel formate?
Sorry the issue is not clear to us.
For further assistance please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
i want to remove a instive logo on a navigation mobile bar please help
I see you didn’t purchased Instive from us. All support requests like this are handled via our support desk. Please, open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
Hi there Instive new version is not compatible with Element kit pro and it has same class with this plugin please fix it.
Thanks for the notice. Will fix and update within some hours.
Hi, Can you please make sure you are using latest version of the theme 1.1.2 and Essential Plugin version 1.6
Hi thanks this issues resolve but I have other problem you didn’t use Essential text domain for new feature please replace them with instive-essential for fully translate.
Sorry the issue is not clear to me. Can you please tell in details. Regards.
You add some elements in Essential plugin for example instive chart,instive blog post,instive client logo but you forget use Essential text domain for them.
esc_html__( ‘Instive Chart’, ‘elementskit’ );
should be change to :
esc_html__( ‘Instive Chart’, ‘instive-essential’ );
Let us check the issue and update the theme in the upcoming week.
Regards.
Wow! Great looking theme! Questions… 1- Is it possible to have the header 100% width instead of boxed? 2- What’s the catch? It’s to awesome! 
Good job!
I meant too awesome! On the Members page, can the member be clickable to an other page with more info (phone number, email, etc.) Thanks!
Hi neuhaus3000,
We create header using Elementskit header footer builder so you can easily make it 100% full width. In team member widget we have only option for Name, Designation, Social icon.
Let us know further assistance. Regards.
how can change page banner size for image
how can change CANCEL PRELOADER writing
how can change “search” word on menu bar
Please use our support desk for details guidelines. Use locotranslet For 2 and 3. We added translate strings for that.
loco translate cant find “CANCEL PRELOADER”
how can change page banner size for image you didnt answer me
This is general query comment section. All support requests like this are handled via our support desk. Please, open a support ticket here : https://support.themewinter.com/support-center/
Regards.
how can change font sizes
especially Heading Sizes..
Hi,
Global heading size change goto Appearance => Customize => Theme Settings => Style Setting and follow the screenshot http://prntscr.com/upptr8 If you already edit heading typography by using Elementor then you need to change it manually.
Regards.
For further assistance please open a support ticket here with site url and admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Hi
1. how to change mobile logo from my end..? 2. why is it taking so much time to edit via Elementor. It is loading continuously. cannot able to edit any page.. is there any make to make it load quick
1) Instive has no Mobile Logo Option.
2) Make sure you have the standard settings on your server : PHP 7+
Php.ini settings:
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 600
max_input_time = 400
Regards.
Elementor requires WordPress version 5.0…Not working 4,9..versions but you wrote them low versions
On our documentation it is WordPress 5+ : https://prnt.sc/up9aa0
As a customer you must need to use latest version of every software. Hope you understand.
If you have any issue now you can open support ticket here : https://support.themewinter.com/support-center/
Best Regards.
The Instive Essentials plugin v1.6 does not work with ElementsKit Lite v2.0.6. I need this resolved immediately.
Hi,
I checked with the Elementskit latest version and Essential V1.6 Everything is working fine see the screenshot http://prntscr.com/up1ewv & http://prntscr.com/up1gmn Please open a support ticket here with site URL and admin access: https://support.themewinter.com/support-center/
Regards
My apologies. It’s working like a charm! I’m not sure what the issue was, but thanks for your quick response and awesome theme!
Hello, I have problem uploading the demo data, nothing appears in the following address as it appears in the manual: Setp 2: Click on Tools> Demo content instll> Install
Thank you very much for all the help you can give me
Please, make sure you have Minimal requirements:
PHP 7+
Php.ini settings:
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 512M
max_execution_time = 600
max_input_time = 400
Also, can you please check the error log on your server to understand the problem.
Hello, I have problem uploading the demo data, nothing appears in the following address as it appears in the manual: Setp 2: Click on Tools> Demo content instll> Install
Thank you very much for all the help you can give me
I think you missed to install and activate required_plugins. Make sure you installed all plugins from here : http://demo.themewinter.com/wp/docs/instive/images/install-plugin/install-plugin.png
How I Activate the Slider Revolution plugin
Currently, I’m facing an issue about theme & elementor plugin. Update the plugin, it’s destory my design, eg.. color arrangement. And, when I edit some of my page with elementor, the items added on the page doesn’t appear to edit. And editor always say Enable Safe Mode. Please help me.
Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
My support was expired and could you please explain here? Can I buy a support ticket for 12 months?
Make sure WordPress, all plugins and Instive Essential plugins are up to date. Hope it will solve your issues.
Can I buy a support ticket for 12 months?
Yes you can.
I hv update theme, wp and plugin. The pictures are uploaded, they appear in the elementor edition board but when i go to the site preview they not there. Just empty spaces above the texts. Please help me.
Please open a support ticket here with site url and admin access : http://support.themewinter.com/support-center/
It will be easy to find the support request. Regards
Hi,
Do you know if there is anything like this?
1- A plugin that we can install and sell instant insurance on the site through a 3rd party company. Any plugin?
2- Or a Plugin that we can use with this script that we can sell insurance on the site, the plugin will provide instant quote after submitting info on the form?
Thanks for all!
In my knowledge ready made plugin not available in WordPress. Last year I saw a client using 3rd party service for insurance selling. But now it’s tough to find.
This is a new plugin : https://wordpress.org/plugins/simplesurance-insurance-integration/
I will reply here when I found a site or software which is perfect for your requirement. Regards.
Note : you can mail me some example site to themewinter@gmail.com
Hi,
There is some issue on Instive Essentials and ElementsKit Lite where both are essential plugins but when both activated together, the pages cannot be edited.
Thank you.
Regards, Poh Cheong
Make sure you are using latest version of Elememtor Builder. We are updating the theme today also with fixing some issue. You can open support ticket here to check your site. https://support.themewinter.com/support-center/
The Major Update of Elementor 3.0 has lots issue and they are working hard to solve it. Hope everything will be normal in this week.
Regards.
Hi, our support has ended just over 6months, am I able to get the update to the theme?
Update is lifetime. Just use this plugin : https://envato.com/market-plugin/ and update the theme from Dashboard. Regards.
